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Some Zero posted:call AT&T and get an early upgrade or something along those lines. I can't stress enough how much this just won't happen anymore. ATT (and all carriers) are cutting back entirely from flexing on bumping up upgrades or doing favors for current customers. It just won't happen*, and no they won't waive upgrade fees anymore either. And no there won't be an exception because you have been a customer for XX years. *exception possibly being if you get a home phone in store or something.
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Apr 17, 2013 19:11
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goku chewbacca posted:Is AT&T still giving the primary line upgrades earlier than 20 months based on some arbitrary combination of plan cost, customer loyalty, and planetary alignment? Or did they follow Verizon's lead and kill that promotion as well? My last upgrade was 11/3/12 and my upgrade eligibility is 6/4/14 so 19 months. The other line on my account was upgraded 6/15/12and will be upgrade eligible 1/16/14, again 19 months.
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Apr 17, 2013 22:32
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SeaborneClink posted:My last upgrade was 11/3/12 and my upgrade eligibility is 6/4/14 so 19 months. The other line on my account was upgraded 6/15/12and will be upgrade eligible 1/16/14, again 19 months. Yeah, pretty much all ATT limes get upgrades 5 months before the end of the contract date currently, unless you don't pay your bill on time (a favorite of mine is when people are out of contract and the system says they aren't eligible for an upgrade due to payment history). ATT can always follow Verizon's lead, so who knows if/when.
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Apr 17, 2013 23:59
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I just unboxed my HTC One from AT&T and it's got a green stuck pixel. Any chance I can exchange it in store for a new one even though it's a web order?
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Apr 19, 2013 04:08
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Google Butt posted:I just unboxed my HTC One from AT&T and it's got a green stuck pixel. Any chance I can exchange it in store for a new one even though it's a web order? I would call to make sure they will and that it is in stock. They should exchange it though.
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Apr 19, 2013 04:13
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Probably a really common question but I didn't see it in the last couple pages. My HTC One comes in today. I got it under my wife's number on our family plan, but it's for me. We both have iPhone 4 phones right now - m with Unlimited, her with 2GB Data. When the HTC One comes in the mail, can I just stick my microSIM in it? If I understand correctly an iPhone Unlimited Dataplan won't work on it and I'll have to go into the store to get things sorted out. Will they give me a hard time?
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Apr 19, 2013 14:32
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Skychrono posted:Probably a really common question but I didn't see it in the last couple pages. They won't unless you get a dick, and yeah it doesn't hurt to bring it in, get a new SIM and ensure it is working correctly. I think they come with the SIM though, so if so you can also just call care as well. And yes you will keep the same plan.
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Apr 19, 2013 15:01
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Duckman2008 posted:They won't unless you get a dick, and yeah it doesn't hurt to bring it in, why wouldn't he bring in his dick? 
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Apr 19, 2013 15:12
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Duckman2008 posted:They won't unless you get a dick, and yeah it doesn't hurt to bring it in, get a new SIM and ensure it is working correctly. I think they come with the SIM though, so if so you can also just call care as well. And yes you will keep the same plan. Great, thanks! AppleCobbler posted:why wouldn't he bring in his dick? Whoops, almost left mine at home, thanks!
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Apr 19, 2013 15:20
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AppleCobbler posted:why wouldn't he bring in his dick? Ha wrong phrasing on my part there.
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Apr 19, 2013 21:51
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Why can I not catch a break? I checked the UPS tracking on my HTC One today, and apparently the train derailed. No I am not making this poo poo up. "Exception: Train Derailment" in Albuquerqe, New Mexico... I checked the local news for Albuquerqe and:  (no one was hurt/killed though!) What the gently caress do I do now? 
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Apr 20, 2013 04:10
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Avalanche posted:Why can I not catch a break? Maybe get next day air shipping and hope there's no plane crash? Or go search among the wreckage for more HTC One's. There's bound to be a few more there!
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Apr 20, 2013 04:39
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Re: train delay. The good news is that isn't the train containing your phone. That is not an express. What you are seeing is a delay because that is blocking the BN line that the mail trains run on. They will reroute your train and it shouldn't be more than a 24 hour delay. The email I got from the BN (I have customer freight stuck behind it as well) is they are reporting an 8-12 hour delay.
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Apr 20, 2013 14:54
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Some Zero posted:Re: train delay. The good news is that isn't the train containing your phone. That is not an express. What you are seeing is a delay because that is blocking the BN line that the mail trains run on. They will reroute your train and it shouldn't be more than a 24 hour delay. The email I got from the BN (I have customer freight stuck behind it as well) is they are reporting an 8-12 hour delay. Sweet. Thanks for the info. I just got done trying to talk to someone at the ATT store about it (before reading this thread again), and the person actually snapped at me even though I was just asking for advice. Wow. Essentially: "Well it's your problem now. File a claim with UPS. Or file an insurance claim, and get a new phone by paying the $200 deductible. Nothing we can or will do." Seriously? The company has actually cut costs to the point where it does not insure shipments containing $600-$800 pieces of hardware? My God. Or... did I just run into a rep that is a total rear end in a top hat?
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Apr 21, 2013 00:48
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Avalanche posted:Sweet. Thanks for the info. Unfortunately they are correct. If UPS says that it was damaged, you have to take it up with UPS. I doubt it was lost in that derailment (Some Zero's post) so you just have to wait a bit longer. I have a good feeling though AT&T purchased shipping insurance as well.
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Apr 21, 2013 01:09
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Another thing... Anyone know (or know how to find out) if ATT is allowed to tax the full retail, unsubsidized price of a phone in the state of Nevada? I know this can be done in California, but I thought this was restricted in NV. Because it looks like I got taxed $42 on a $200 purchase... If Nevada allows that, then that's just the way it is, but if they do not then this loving corporate store isn't exactly following state tax law.
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Apr 21, 2013 01:12
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Avalanche posted:Another thing... It looks like Nevada requires them to charge tax on whatever they paid the supplier for it if it's subsidized: quote:If a retailer sells the phone or equipment as part of a bundle with a service contract, then the retailer will charge sales tax on the cost of the phone to the retailer not the full retail price. http://tax.state.nv.us/documents/Nevada%20Tax%20Notes%20Issue%20181%20January%202013%20.pdf Maneki Neko fucked around with this message at 02:32 on Apr 21, 2013 |
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Apr 21, 2013 02:28
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Maneki Neko posted:It looks like Nevada requires them to charge tax on whatever they paid the supplier for it if it's subsidized: This is also the case in Rhode Island. IIRC, you have to pay taxes on the unsubsidized price of the phone in RI.
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Apr 21, 2013 04:28
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Maneki Neko posted:It looks like Nevada requires them to charge tax on whatever they paid the supplier for it if it's subsidized: Weak. O well. Thanks for the info all.
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Apr 21, 2013 11:58
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SeaborneClink posted:My last upgrade was 11/3/12 and my upgrade eligibility is 6/4/14 so 19 months. The other line on my account was upgraded 6/15/12and will be upgrade eligible 1/16/14, again 19 months. They killed the 12 month upgrade on primary lines spending 100+ a month last year. Almost all of our lines through work were 100+ a month, and we were getting upgrades every 12 months, all the upgrades now are 18 months out.
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Apr 22, 2013 02:36
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skipdogg posted:They killed the 12 month upgrade on primary lines spending 100+ a month last year. Almost all of our lines through work were 100+ a month, and we were getting upgrades every 12 months, all the upgrades now are 18 months out. Sad day, this basically meant brand new iPhone every year for the wife. 
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Apr 22, 2013 05:10
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Is there some way to audit data usage, or at least see when and where it's being used? I'm apparently approaching 5 GB used for the month... but I'm on wifi and home, and on campus, and at work. My usage hasn't changed much in the last few months, but suddenly a lot of data is going somewhere. The iPhone's usage meter isn't super useful, in this case.
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Apr 23, 2013 15:59
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Fats posted:Is there some way to audit data usage, or at least see when and where it's being used? I'm apparently approaching 5 GB used for the month... but I'm on wifi and home, and on campus, and at work. My usage hasn't changed much in the last few months, but suddenly a lot of data is going somewhere. The iPhone's usage meter isn't super useful, in this case. *3282# call from the dial pad. Should text you your data usage.
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Apr 23, 2013 18:07
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Fats posted:Is there some way to audit data usage, or at least see when and where it's being used? I'm apparently approaching 5 GB used for the month... but I'm on wifi and home, and on campus, and at work. My usage hasn't changed much in the last few months, but suddenly a lot of data is going somewhere. The iPhone's usage meter isn't super useful, in this case. *3282# and you can see a detailed bill online to see exactly how much data is being used and when.
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Apr 23, 2013 21:30
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Wife and I currently have Gs3's were about a year into our contract, We are considering picking up HTC one's or possibly Gs4. We thought about adding 2 extra lines in the next month or so and that should allow us to upgrade each year right? Is there a better way to go if we don't want to pay full price for the phones? We have unlimited data and a really nice corp discount so we have no intentions of going to another service. If we add 2 lines that should only increase our family plan 20$?
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Apr 24, 2013 05:03
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Nask26 posted:Wife and I currently have Gs3's were about a year into our contract, We are considering picking up HTC one's or possibly Gs4. We thought about adding 2 extra lines in the next month or so and that should allow us to upgrade each year right? Is there a better way to go if we don't want to pay full price for the phones? We have unlimited data and a really nice corp discount so we have no intentions of going to another service. If we add 2 lines that should only increase our family plan 20$? Plus tax, correct. You'll also want to pick up two feature/dumb phones so you can register those imei's for the 'extra' lines in order to remove the required data features that go along with that process. Not sure if care is still willing/able to provide dummy imei's to do that for you. You could probably find two flip phones for $10/ea at target/best buy/craigslist.
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Apr 24, 2013 08:56
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SeaborneClink posted:Plus tax, correct. You'll also want to pick up two feature/dumb phones so you can register those imei's for the 'extra' lines in order to remove the required data features that go along with that process. Not sure if care is still willing/able to provide dummy imei's to do that for you. You could probably find two flip phones for $10/ea at target/best buy/craigslist. Yea, no more dummy imei's. From the sounds of things either too many "turns out its not connectable" situations or people just deciding to inflate their tablet numbers.
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Apr 24, 2013 14:01
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Sticky posted:Yea, no more dummy imei's. From the sounds of things either too many "turns out its not connectable" situations or people just deciding to inflate their tablet numbers. While it's likely to be the latter, where did you hear no more dummy IMEIs? And how would ATT handle getting some phones active other wise? Example: you put the IMEI of a Nexus 4 in the system and it only provisions for 3G feature phones (last I checked). Put random android HSPA+ or LTE IMEI and it works like a charm (for H+ only of course). Or am I reading what you are saying wrong?
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Apr 24, 2013 18:38
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Nask26 posted:Wife and I currently have Gs3's were about a year into our contract, We are considering picking up HTC one's or possibly Gs4. We thought about adding 2 extra lines in the next month or so and that should allow us to upgrade each year right? Is there a better way to go if we don't want to pay full price for the phones? We have unlimited data and a really nice corp discount so we have no intentions of going to another service. If we add 2 lines that should only increase our family plan 20$? I really hate this plan with a passion, it makes no sense. You're going to pay $552 over the life time of those two new contracts (including the $36 activation fees). Just pay the early upgrade cost. AT&T will atleast knock $100 off the retail price for starting a new contract on the existing lines even if it isnt really upgrade time yet. You can even trade in your existing phones to use towards the price of the new ones.
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Apr 24, 2013 19:11
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Duckman2008 posted:While it's likely to be the latter, where did you hear no more dummy IMEIs? And how would ATT handle getting some phones active other wise? Check fast facts, its nestled away in there, I expect to hear more about it in the coming weeks. From what I've heard a customer will have to have the device with them and you'll have to use that IMEI. Not sure how that'll work for someone who wants to put an iphone on prepaid or something like that. Also I've only done/seen a few Nexus 4s but from what I can tell they activate right to H+.
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Apr 24, 2013 20:04
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Sticky posted:Check fast facts, its nestled away in there, I expect to hear more about it in the coming weeks. From what I've heard a customer will have to have the device with them and you'll have to use that IMEI. Not sure how that'll work for someone who wants to put an iphone on prepaid or something like that. Also I've only done/seen a few Nexus 4s but from what I can tell they activate right to H+. My N4 activated just fine back in November. It shows as a generic phone (Nokia image) on my online page, but it works just fine with HSPA+. @Duckman Used to be that you could call and say 'hurr I don't have an imei.' and care would say "oh don't worry sir, I will provide one for your account" and they would just use 111111111111111111 in order to provision the SIM card. My point was that I believe they stopped being able to do that, some time around when they rolled out the hspa+ feature code. The old 'smartphone & web' feature used to work fine for any smartphone that wasn't a BB.
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Apr 24, 2013 20:40
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Sticky posted:Check fast facts, its nestled away in there, I expect to hear more about it in the coming weeks. From what I've heard a customer will have to have the device with them and you'll have to use that IMEI. Not sure how that'll work for someone who wants to put an iphone on prepaid or something like that. Also I've only done/seen a few Nexus 4s but from what I can tell they activate right to H+. Do what i do when someone wants to do that, sell them a home phone and have management bump their upgrade up (obviously only do that if management is willing to back you). I do agree though, that for the most part people really need to just suck it up and do the early upgrade option, its honestly not even the worst pricing, specifically for iphones.
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Apr 24, 2013 22:06
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Hey everyone, I am two days away from finishing my month long new hire training. I just wanted to thank everyone who has given me recommendations and help me through getting a job with AT&T. Without all of you goons and your support, I wouldn't have got a job with a company I care about so much. Thanks again, Beef PS. That was weird...
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Apr 25, 2013 01:56
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So I've had an ATT contract since 2009. I last renewed in March 2012, getting a Lumia 900. Today I cancelled the account by porting to TMobile. I'm seeing my "last bill" on ATTs website but somehow it does not show an ETF...Is this because I somehow got folded under the "old" ETF policy? Or will the ETF hammer drop later?
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Apr 25, 2013 05:10
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For ATT reps, in case you didn't know (I didn't until yesterday ) HTC is offering the One at $249 for employees, plus a trade in of up to $249 back depending on the phone. Good deal even with out the trade in, the terms say it has to stay on your personal line for 60 days although arguably they can't track it or won't track it.
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Apr 26, 2013 12:22
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Duckman2008 posted:For ATT reps, in case you didn't know (I didn't until yesterday ) HTC is offering the One at $249 for employees, plus a trade in of up to $249 back depending on the phone. Good deal even with out the trade in, the terms say it has to stay on your personal line for 60 days although arguably they can't track it or won't track it. Do I gots to have an ERP or EMO for this? Can I do this on COU?
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Apr 26, 2013 13:30
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I woke up this morning to a notice that I'd hit 90% of my data. This is really unusual, but I figured I was probably a couple of days from the end of the cycle. I open up the app to check my data, and nope, it's day 1. I'm on wifi 90% of my day. I called the rep and after nearly 30 minutes about asking me if I used iMessage and did I download any movies (after telling her I spend all day on wifi except when I'm driving), she finally tells me that it's a glitch in the system because her side is showing that I haven't used any data at all. Is that plausible? They sent the alert this morning, and the app is showing the correct information for minute usage.
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Apr 26, 2013 13:50
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obeyasia posted:Do I gots to have an ERP or EMO for this? Can I do this on COU? Well, it would be your own equipment, AT&T policy is you cannot put any personally owned equipment on your COU, so that one would be a call for your manager (I personally would not put any equipment I owned on my work account). That being said, read through the terms and conditions at htcchampions.com, there is no where in the conditions where they say they will charge you back the cost of the phone if you don't follow the 60 days. And since it isn't through AT&T and they don't have your social, i'm not sure how they would enforce it anyway.
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Apr 26, 2013 13:53
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We're still dark apparently on the Samsung GS4 32 & 64 gb versions? Are they taking a page from that Time Warner exec re: "Customers don't want it"? Been looking at jumpshing ship from the Lumia 900 back to android, and although the S4 has microsd support, I was still looking for at least the 32gb onboard.
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Apr 26, 2013 20:26
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Duckman2008 posted:For ATT reps, in case you didn't know (I didn't until yesterday ) HTC is offering the One at $249 for employees, plus a trade in of up to $249 back depending on the phone. Good deal even with out the trade in, the terms say it has to stay on your personal line for 60 days although arguably they can't track it or won't track it. Oh man, do you know how long thats good for? And where I can find that info to give my manager?
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Apr 30, 2013 03:34
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