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even with a country code and everything there can't be too many once you drop all non numerics.
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Sep 6, 2016 21:34
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pr0digal posted:Disney Corporate IT has the hold music from hell. It's 3 second snippets of Disney songs over and over again. I got put on hold a few times getting my VPN sorted out and it was not enjoyable. Dude, let it go.
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Sep 10, 2016 14:58
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Wiccan Wasteland posted:Ah crap which I could have seen this sooner. Could metrics such as average handle time be at play here? I've noticed that out tickets have gotten worse since our tier 1 team was forced to have an average handle time of 7 minutes or less. It's literal competence. Those who are able to get the 7 minute metric are those who know the basis of troubleshooting and are able to get out of T1. Whether a minute or an hour some techs will get the info and some won't. Although the 7 minute is 8 tickets an hour which can't be good for moral.
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May 22, 2017 20:55
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pixaal posted:I have been told by a user that "that's harsh" look if I had to go to the recycle bin every month to empty it on every file server it'd be crazy. We also have nightly backups which serve the same function. It's the default in Windows, blame Microsoft. I'm sure there's a way to make the recycle bin work on network shares, but I don't want it. Allow users to synch a network location locally and they'll have their bin iirc
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Jun 19, 2017 17:40
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Companies here have a legal right to anything on their network e.g. personal emails sent from a personal phone on a company's wifi. If not SEKCobra would have found that one weird trick to committing SEC violations scott free. I hope my posts are never found in discovery.
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Jul 18, 2017 16:56
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pr0digal posted:Re: e-mail discovery and US laws chat "theoretically" is a pretty big catch all. If it's a sandboxed app there's no need. Don't put work as a pop3 or w/e but I don't think that's normal anymore.
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Jul 20, 2017 19:12
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Nothing bad happens here but it'll only take one incident of someone doing something malicious for that policy to change. We really should be firing people who consistently do it.
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Aug 1, 2017 16:41
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My family slowly transitioned to Apple so I used that as an immediate no and never in the future. "google it"
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Aug 22, 2017 14:34
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Judge Schnoopy posted:100% of both. He was extremely incompetent and hired a very bad MSP, and together they built a hissy-fit wall that nobody wanted to approach. Easy poo poo would take months to resolve, and when people made a second request he would go off about how insanely busy he was and had so much on his plate and was overwhelmed, guilting them into not making a third request. The MSP would declare easily fixable stuff to be unfixable, or would provide some poo poo-rear end solution that handcuffed their own options of expansion. I want to be these people but read a book instead of play games. Anyone want a soft working goon employee???
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Oct 19, 2017 20:31
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MF_James posted:clear your work queue, aka just close tickets you don't like, got it. queue's so large this would be at least a day long project
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Oct 19, 2017 21:04
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Dick Trauma posted:The CEO's son was having an issue with his iPhone so he hands it over to me to look at. Onscreen is an "escort" website with a woman's profile that he was trying to arrange an assignation with. Safari was having trouble processing the payment page so I suggested he use a browser on his desktop and then went to the kitchen and washed my hands. you missed an opportunity to become a MSP
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Oct 25, 2017 20:05
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I don't like the folder redirect for documents to go to a network drive. I've had a lot of lost data when the sync breaks and users do not notice and their machine needs to be re-imaged or HD crash. A disaster backup of some of the shell locations to a network location is pretty nice though.
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Dec 19, 2017 21:44
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Help! I'm getting these spam phone calls on my cell.
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Dec 29, 2017 16:28
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