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Thanks Ants posted:It's a lovely MSP lacking in effective management Like my previous job I guess. I was more going to say lazy employees but that's the fault of management as well I suppose. I rebooted servers pretty often as the first line of defense help desk employee. I was well into sysadmin and network admin territory pretty often. Thankfully we two help desk guys actually knew what we were doing.
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Jan 1, 2016 17:43
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18 Character Limit posted:Hit him with chair and claim the title belt. No that'll just get him DQ'd. Have to beat him fair and square. Then hit him with the chair.
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Jan 5, 2016 17:30
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I just wanted to take a moment to say I've started a new job and I'm no longer level 1 support for the masses. It's still remote support for refreshes/upgrades and I'm still going to be first in line to pick up the phone. But this is all making sure things are installed correctly, configured and transferred over properly. If they're not (and it's not a simple fix) then I get to open a ticket for the help desk to deal with. 
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Jan 12, 2016 20:48
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iRend posted:An interview came in. So this happened at my last job. We hired a network tech from FedEx. One day he saw a bunch of switches laying in our network admin's closet and asked if he could play around with one. They were old so he said sure, why not. The new guy commented how heavy the switch was as he carried it out. He plugged it into his ups which started beeping right away. The "switch" was a rack mount ups. He spent 4 hours finding a console cable and trying to configure it. That was his last day. I'm sure he'll be better than that and that was hardly the sole reason for firing him. But not being able to ask technical questions scares me ever since that. Ugato fucked around with this message at 21:16 on Jan 18, 2016 |
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Jan 18, 2016 02:33
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Bigass Moth posted:He thought the rack mounted ups was a switch? Just clarifying because that's so stupid I had to reread that many times. Yes, he "configured" a rackmount ups for like an hour before the day was over - took him forever to find a cable to hook up to it. We made many jokes about a 1-port switch. Different guy than the one referred to in the quote, though. e: I hope  e2: fixed previous post to be more clear. Ugato fucked around with this message at 21:17 on Jan 18, 2016 |
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Jan 18, 2016 21:11
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Mr. Fix It posted:I think SQL should be pronounced "squeal" I would go for this because my biggest gripe about "sequel" is that it's not any faster than just reading the letters.
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Jan 19, 2016 01:10
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That's one thing I'm really starting to appreciate about my previous job - they did a hell of a job integrating as many systems as they could via AD. It made my life a lot easier because I only had 3 total passwords.
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Jan 21, 2016 13:47
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I have a story I want to fume about re: mountpocalypse. We basically had what was described earlier - share point and everyone had a minimum of 4 drives. I got tired of the method they used (JavaScript that ran at login to mount drives based on user name) and got permission to re-write them as batch files because that's all I knew. Only hitch was it wouldn't work if any drives were mapped to a letter I wanted to use. So I made it strip out all the mounted drives and re-mount it on login. It worked beautifully; people were actually calling in wondering why they had so many drives. Then a couple days later I came in people started complaining that they were missing drives. I wondered what the hell and checked the server to see a sea of .js files. Found out that they had neglected to tell me that one of our programs needed a specific mounted drive (I think about 10 users had it on their computers) which was added by a batch file on the computer in the startup folder. My script was killing these drives. So, rather than copy/pasting the login script (it required specific credentials) to the appropriate users the sysadmin just rolled back all the work I had done without even mentioning it. He told me not to mess with it again after I finally asked him what the problem was and got the full story. This was months ago but it still annoys me to think about it. Also, in later searching I found out why our JavaScript files failed so often. It was the same reason the batch files failed every time. If the letter was taken, the script would most likely fail. At that point I just gave up and made my own little script to wipe all mounted drives for the several times a day I'd get a call about missing drives.
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Jan 25, 2016 09:50
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Gonna have to go with email, Chuck.
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Feb 9, 2016 14:45
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Cactus Jack posted:I don't know, not every thing scammers do is some brilliant game theory meta game move. If someone has already let them on the computer then that is the majority of the work done. You aren't working on trying to catch a mark, you've already caught them. Gonna be using this on the next person that I simply don't care for. I'm going to have the "legitimate version" for the "go the hell away" moments and the dickbutt version for when I want them to know I don't like them.
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Feb 21, 2016 05:54
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I think the universal constants are Office suite (primarily word/excel/PowerPoint), Active Directory, Exchange and obviously general Windows knowledge. If you want to impress, though, people skills, tenacity and the ability to learn are really all you need. The goals of a front line technician are: 1. Don't piss anyone off 2. Do everything to try to fix a problem. Only escalate if it's something you shouldn't know/havent been told before. If you can successfully demonstrate those then you're golden for basically anything front line. You can talk about how good you are with people. This may prompt them to ask the "could you give us an example" standard question. Have a good two or 3 stories of helping someone difficult and/or with an esoteric issue that required research. Note how you stayed in contact with them, etc. That's what most companies are going to want from you anyway.
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Feb 22, 2016 22:11
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I almost feel like I missed out. First LAN I was ever on was at college. But we had some fun playing counter strike and got to fool a few people with sub7. And I think the majority of my music collection is still from the Linux server someone hosted on the network.
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Feb 24, 2016 08:20
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spankmeister posted:wiring half a million looks remotely legit? I mean it depends on the company but the amounts they request are generally much higher than usual. Ran into this a lot at my last job. As far as I'm aware no one ever bit but we did get asked an uncomfortable amount of times IF they were legit. And the ones we received were definitely not of even that caliber. They were usually less than 5 lines and usually got the names associated with the email wrong: Our addresses were [first letter of first name][last name]@[company].com. So we'll call the owner Bob. I can't tell you how many times the email was signed Bill instead and they still were curious if it was legit. They couldn't even pretend to think it was another Bill as it was a company that started as a family business so the name on the building was his last name. Ugato fucked around with this message at 21:22 on Feb 27, 2016 |
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Feb 27, 2016 21:20
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Ghostlight posted:Sharepoint is butter smooth in Chrome for me. IE is just a turd - I can't believe how badly it runs even freshly installed on a brand new system it lags to gently caress out loading its lovely MSN homepage. It runs fine from my experience as well in Firefox and chrome. But some poo poo just flat doesn't work unless it's in IE. I had to be reminded of that every few months when someone would trip into one of those things.
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Mar 3, 2016 21:51
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Ghostlight posted:My favourite new employee prank is to just let them slide humourlessly into the dismal reality of IT without levity interrupting the process. quote:I pranked him real good with my tire iron
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Mar 25, 2016 07:49
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Merijn posted:We moved to a new building 100m over from the last one this weekend so of course nobody is getting any work done today. At least one person can't find his PC. Personally my chair was missing. "Problem resolved: gently caress email" I like the cut of his jib.
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Mar 29, 2016 11:07
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They changed the "official" group email name/address because someone liked the new one better. Now someone decided to clean up the aliases because everyone knows the proper email now.
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Apr 19, 2016 06:22
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Potato Salad posted:My boss rocks a beard like that and vehemently dislikes Linux It must be very painful for him to hate his own people so
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May 20, 2016 15:00
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Ghostlight posted:Is this really the thread for Reagonesque lengthy diatribes about how single payer is more expensive and results in worse healthcare. I for one don't mind. But no, probably not.
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May 22, 2016 00:28
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nielsm posted:Think the search dog. You can't make me.
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May 26, 2016 05:48
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mewse posted:She didn't like you waving your dick around in the station? Larches was his cousin after all? What a twist
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Jun 15, 2016 00:56
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Merijn posted:What does this mean? I'm assuming what my pet peeve is: people who are unable to use keyboard shortcuts, even so simple as ctrl+x/c/v for c/p operations.
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Jun 15, 2016 09:07
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Thanks Ants posted:People who use Ctrl+Alt+Del to lock their PCs are the worst This is over half my team and it hurts my soul. 
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Aug 8, 2016 14:41
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GreenNight posted:No, the worst is if they never locked them at all. Like my entire company. They're surprisingly good about this, even though it's basically pointless as for us the only people within 200 yards (and behind two security doors) the time of night we work are folks with higher access. I guess I should give a trigger warning for audit policies but I'll just leave it at there's basically 0 chance anyone would be doing anything even accidentally damaging without causing a high amount of suspicion by being near us in the first place. I am glad they have that habit though. Ugato fucked around with this message at 14:53 on Aug 8, 2016 |
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Aug 8, 2016 14:49
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I'm not sure how my hearing has survived as long as it has. I worked at the FedEx hub for a couple years with basically no hearing protection (it caused me to have inflammation in my ears. And the job before that was a lot of travel with the window down. I began to worry at first about my hearing because my downstairs neighbor complained several times about "my music" (I didn't listen to music). But then I had a hearing test for sometimes working in a plant at my last help desk job. The lady took forever on the high end part because she didn't believe that I was actually hearing what I was pushing the button for and repeated the test 4 times.
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Dec 25, 2016 00:05
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The closest I ever saw was prickman@company.com It was appropriate. Also he had been there for at least 10 years happily using that address. But I think the other helpdesk guy actually called him that over the phone once. Soon after he had a new address which included his middle initial.
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Jan 7, 2017 22:10
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larchesdanrew posted:He also asked me to give him, immediately and off the top of my head, the ratio of students with financial assistance vs students without financial assistance who were given chrome books. No, I can't get him that info before the end of the day. I need to know this stuff in case a parent asks me. Why the hell would a parent need (be allowed) to know this?
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Jan 16, 2017 05:57
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LordVorbis posted:Am I seeing this? Am I living in the matrix or have we literally not had this conversation three times over now? Legitimately thought I was crazy for a minute there.
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Mar 10, 2017 17:43
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The more things change the more they stay the same. Im helping with helpdesk type duties. A ticket came in: To: helpdesk Cc: boss, director, vp, other vp, cfo Need to install my printer - self important lady
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Mar 22, 2017 21:27
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GnarlyCharlie4u posted:We had an HP printer completely shutdown a whole leg of our network. What the gently caress ConfusedUs posted:That poo poo is going code red all hands on deck serious all over. Is this legit? If so I think my server guys might hate me soon. E: I really don't even know why I thought there might be a patch. I just didn't want to make that call. Well at least it's something that set everyone's pants on fire we can push to upgrade with e: vv yeah that just occurred to me as I was dialing Ugato fucked around with this message at 04:18 on May 13, 2017 |
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May 13, 2017 04:04
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Thanks Ants posted:I get probably unjustifiably irritated by people who will submit a ticket with "- AGAIN!" at the end of the subject, as though they're implying that somehow people are setting out to gently caress their stuff up on purpose and don't actually want it fixed so they don't have a reason to get in touch again. I got 4 of these in two days with increasingly more important people asking why it was still broken. It wasn't until the fifth time did I get the lady to understand it was fixed with the first ticket and have her send me an email saying it was fixed. A Pinball Wizard posted:A ticket came in: "Dropbox is legit"  Had a user whining at me that we "need to find another solution" for everyone dropping browser support for silverlight and us forcing the update to their computer. I told him it's written on an old API no one wants to support any more and if you want to stop patching things you need to talk to infosec. His only response was to tell me "well I don't know about that it's based on the .net framework"
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May 27, 2017 01:41
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Can I use this new thread in my blackberry?
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Dec 28, 2017 21:08
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Sormus posted:Hello, I don’t want to play this game any more
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Dec 31, 2017 17:19
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