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So a ticket came in. A guy was having connectivity issue with a PC. This is a different client than I normally deal with but not a big deal. I troubleshoot his system, an older XP computer, and signs point to a failed NIC. Call up my manager to let him know because this client isn't on a plan and doesn't have a dedicated support team.  Hey, I talked to the guy and troubleshot his PC. Looks like the NIC on his computer failed and will need to be replaced.  alright sounds good, make a ticket and send it to sales, they'll quote him a new PC and you can sell it to him. Uhh sell it to him? I'm not a salesman, we have a sales department for that. Since this client isn't on a monthly plan, the agents that work with them have to sell them the upgrades. ... so the only times that sales gets involved is if the client is already in a contract? yes cant we just sell him a $15 nic and get him up and running instead of him being down for a week because we have to order in a new PC for him? No. Sell him a new computer. Do I get commission on it? no, you aren't sales. Only sales gets commission. ...
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Aug 13, 2013 16:56
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Ursine Asylum posted:I love how almost every time I start mentally screaming "Get out of there" I look at the username and realize it's you. I email out 3-5 resumes a day at a minimum. I know I have a few places im in "consideration" for but are taking their sweet time making a decision. Edit: KweezNArt posted:Eff that, man. If I make the sale, I get the cut. Or I go to the employment commission with another two pages in the already giant binder of employer malfeasance to file against these people. Yeah no kidding. Ill be honest, I wouldn't be at all surprised that the guy who wrote up the quote got the commission blackswordca fucked around with this message at 17:06 on Aug 13, 2013 |
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Aug 13, 2013 17:02
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Inspector_71 posted:If I was a high-powered executive you'd better loving believe all of my e-mails would be sent in rainbow Jokerman. Ive always said if i run my own company, im sending all internal emails in Aurebesh
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Aug 13, 2013 21:12
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Always liked this one  Whoever did the work before ran an annoying cable run but ended up being about three feet short of the punch panel, so they spliced the cables instead of redoing the run. blackswordca fucked around with this message at 21:41 on Aug 13, 2013 |
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Aug 13, 2013 21:36
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So a call came in. It was one of the owners. He tore me a new one for getting sales to send a quote to the customer I posted about yesterday. He then told me I should have tried replacing the NIC before quoting a new PC. When I mentioned that it was at the behest of my manager he said "you are a big boy, you can make your own decisions"
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Aug 14, 2013 15:49
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KaneTW posted:Make your own decisions now and rub it into your manager's face when he complains. "sorry, the owner said im a big boy now, I don't have to listen to you anymore"
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Aug 14, 2013 15:52
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demonachizer posted:So I guess the lovely management starts at the top. He is setting you up to get screwed over for insubordination or something. Oh, I know. The first time I try and pull the "No, im not going to do that, its stupid" card, I'll get a monumental smackdown. 3 more resume's out this morning. Edit: so i call the manager back who is also the dispatcher, tell him we need to replace the network card as I got a call from the owner that the client is upset about getting a quote. I didnt tell him anything the owner said. He gets quiet for a moment and very quietly asks me to assign the ticket to him and he will take care of it. So minor win I guess, though I will probably pay for it later. blackswordca fucked around with this message at 16:23 on Aug 14, 2013 |
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Aug 14, 2013 16:16
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Just imaged my first SSD equipped computer with the WDS/MDW setup we have here. Holy crap its fast Windows imaged, applications installed maybe 10 minutes to do it. Just have to finish up some windows updates and its done. So much for padding my timesheet with this setup.
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Aug 14, 2013 17:01
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skipdogg posted:Happens every year when something like this comes out. Ive been out of big corporate for a while, is Six Sigma still a thing or has that been relegated to the bin as well?
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Aug 14, 2013 18:59
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Lord Dudeguy posted:That poo poo has got to be in California-bucks. I'm in Southeast New England and you're lucky to see a VCP get $70,000 around here. $80k for an MCP? $85k for MCITP? Where do i sign up?
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Aug 14, 2013 19:35
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Update: This new computer quote to a customer that needed a replacement nic thing has kind of blown up. Ive had three people get me to retell what I did for troubleshooting the client and what the conversation with my manager went like. Luckily the manager and I had our disagreement over what to do in a text chat so there isn't any ambiguity there, but I am expecting people to try and shoot holes in my troubleshooting. Weee.
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Aug 14, 2013 23:34
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Sickening posted:Anybody that looks at your chatlogs and thinks you are partly to blame doesn't give a poo poo about reality. Remember that and act accordingly. Oh I know.. I am fully expecting this to go south on me very quickly. I'm looking into options right now.
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Aug 14, 2013 23:49
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EAT THE EGGS RICOLA posted:Can we talk about documentation for a sec? When I document a process I do a full step by step guide. If the documentation is client facing, I include screenshots for every step. I do the same thing when i write out internal how-to's for our clients as well. Our documentation portal is based on Drupal with a bunch of custom modules built for it. The guy that made and maintained it was fired so its hit and miss if people actually update it. What people miss most in documentation ive seen is context . There will be a documentation entry that will be called "mail server" and a username and password in it. No server name or link to external mail host. Ive also noticed that people will create entries for resolving a common problem and post a link to a forum post or some website instead of typing out the steps themselves. Ive seen more than one 'fix' linked to a deleted thread or webpage that is down. blackswordca fucked around with this message at 18:27 on Aug 15, 2013 |
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Aug 15, 2013 18:21
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So i was going for lunch... I leave through the normal secure side door i normally leave from, open the door and the door handle completely falls apart in my hand. One of the younger accountants walks by as it happens and she says "First you wreck a chair and now you hulk the door. Either you need to change what you are eating at lunch or we need to upgrade our fixtures"
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Aug 15, 2013 22:40
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Nativity In Black posted:I love the user catch-all of "The System". Whenever someone says that the first thing that always pops into my head is "The System is Down" Strongbad song.
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Aug 16, 2013 17:32
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Content: Looks like the user that likes to help me pad my time sheet has gotten their monthly malware infection. Ive told them to leave their computer alone while I run scans and clean it up, but they are still working and using some search engine I've never seen before that in the best case just reposts google results and the worst case reposts google results while injecting malware. Its surprising how much a person with a doctorate cannot follow simple directions. YOTJ: Just got a call from a placement agency I've never heard of with an interesting job proposition. They haven't told em wage yet but the job mostly fits what im looking for. I have a proper phone interview scheduled on Monday. Have any of you dealt with Recruitment Partners Inc? They look to be mostly in Alberta with a couple of contracts in Saskatchewan.
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Aug 16, 2013 21:03
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Kuros posted:Knowing some of the users I deal with, she would want the retina pro. Get her a Panasonic Toughbook and call it a day. She can spill all the water on it she wants.
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Aug 19, 2013 20:08
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So a new job opportunity call came in. I got a call for a non- IT job to do dispatching work for a fuel company in the city. Gonna follow up with them tomorrow, but if i get it, im looking at a 60-75% pay increase plus real benefits. blackswordca fucked around with this message at 08:33 on Aug 20, 2013 |
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Aug 20, 2013 08:00
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SEKCobra posted:Wait so a logistics/call-center job that pays way more than your IT job? loving do it already! I am.. Im just rewriting my resume which is more IT focuses to be more general. But I am gunning for it. basically its a supervisory position. Ill be responsible for a specific client or board and will have a bunch of drivers and equipment I have to keep track of. blackswordca fucked around with this message at 15:24 on Aug 20, 2013 |
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Aug 20, 2013 15:00
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nitrogen posted:
efficiency i would expect.
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Aug 20, 2013 16:28
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Dick Trauma posted:Dropping your iPhone from a third floor balcony is a good way to make sure I don't approve replacement. i am kind of curious about the blackswordca fucked around with this message at 18:09 on Aug 20, 2013 |
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Aug 20, 2013 18:07
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Klaus Kinski posted:Drivers will hate you for trying to get more hours out of them. Your boss will hate you for not getting enough hours out of the drivers. Ive done dispatch before. The job itself isn't bad. The last place I worked at I got stuck in the middle of some politics because I had family there and they were trying to use me to get to them. This place I wont have that. I still have half a dozen of my old drivers call me a few times a year to see how Im doing. I haven't worked there in almost 5 years. blackswordca fucked around with this message at 18:29 on Aug 20, 2013 |
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Aug 20, 2013 18:27
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KennyG posted:Lets talk asset tracking. I know Spiceworks has a built in asset tracking tool. Ive played with it a little bit, doesn't seem to bad. AcidRonin posted:IT puppy is currently sitting in my office for the second time, drinking some water and eating some leftover sandwich. This time whoever keeps leashing their dog in my datacenter is getting a talk from their supervisor. Yay my recent promotion. Or i might just steal the poo poo outta this dog, its adorable as gently caress. Packet Sniffer keeps popping into my head
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Aug 20, 2013 18:37
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So the client i support had one of their development contractors get a job in the states with Microsoft and he moved down there a few weeks ago. They need him, and only him for some reason to continue doing development work on this web app he was working on. They had me create a windows VM with no network drive access and had me figure out a way to restrict his access as much as possible so the data on our clients server cant be opened due to patriot act ( the clients exact wording). To keep the data he is allowed to access safe we need to restrict where he can work on it. They are going to write a clause in his contract specifying that the web data is to only be used on the virtual machine. The problem is they want me to come up with the wording of it. I've told them I cant advise them to do that, but they are insisting I provide it and so is my boss.
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Aug 20, 2013 21:57
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Paladine_PSoT posted:"I am not a lawyer, and I will not advise customers on legal matters. By asking me to advise on this matter, the customer is requesting that I practice law without a license, which is a felony. I will absolutely not, under any circumstances, commit a felony for anyone in this organization" Just got off the phone with the site manager for my company and pretty much told him that. His response "Fair enough. Get the Sr tech on the account to do it then" I cannot get out of this place soon enough.
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Aug 20, 2013 22:12
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skipdogg posted:Hahahaha Nah. When people would leave the company I'd dump their email to a PST, and you just kinda poke around and they signed up for facebook with their corp email, or have personal conversations with their wives and family in corp email. Just doesn't make sense, open a browser tab and use a gmail/yahoo account. My wife works at a bank and emails me dumb poo poo like "Can you get some OJ on the way home for the kiddo, she's out" and I keep telling her all that stuff is recorded forever. Had to look at one of those a while ago.. a guy was fired so one of the ladies in HR had to look in his email. The guy, who was married, signed up for every hookup site on the net plus a ton of porn sites using his corp email. I forwarded the PST to the HR person, and she came by later and just said " ... you think you know a person" and told me to archive it.
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Aug 20, 2013 23:46
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GreenNight posted:You bastards who are allowed to use Lync We used to use Lync for about 6 months. Now we use some chat program built into the softphone software which is terrible
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Aug 21, 2013 16:25
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Sab669 posted:Where the hell do you pay more than $3 for a beer Here a bottle will normally run you $5-$7 a pint $7-$9 at a bar/restaurant
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Aug 21, 2013 21:16
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Sirotan posted:Drove to one of our sites to replace the batteries in a rack-mounted UPS that had been beeping for a while. Pulled out the old, plugged in the new... *zap* goes the UPS taking down their network/phones. Id like to suggest Glenmorangie.. its a very nice scotch Content: Not sure what happened today.. replaced 5 network cables and 2 5-port gigabit switches. We haven't had any electrical storms or anything. They just all failed at the same time over lunch.
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Aug 22, 2013 21:28
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So a bunch of emails came in. The Sr on the account, for reasons unknown to me, has decided to start "managing" me. Apparently managing me is sending an email for each ticket, including the ones not assigned to me, and asking me why are they done and can they be closed. Whatever I don't close today will be emailed daily until completed.
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Aug 23, 2013 19:45
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skipdogg posted:poo poo's rolling downhill to you good sir. Guarantee that guy got bitched out for something and now he's going to crawl up your rear end for a while. I'll be honest, I'm not sure why. The client hasn't been happier, and the ticket load has been cut to 1/3rd of where it was when I started here full time.
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Aug 23, 2013 20:23
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So a ticket got re-opened About a month ago a ticket was assigned to the Sr on the account to make it so that mail.company.ca worked in the new exchange environment because https://mail.company.ca/owa was too annoying for everyone to remember. Fair enough. He said he completed the work and closed the ticket. I get an email today from the CEO saying it still isn't working. Ive never done this before so I googled the solution to see if there was something unchecked or a setting missing. I checked the exchange server, nothing had been done to it and the SR billed two hours for it. I made the changes, restarted IIS and everything is working great. It took me maybe 10 minutes to do it with having no idea how, but ill probably be billing a bit more than that.
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Aug 27, 2013 15:47
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FreshFeesh posted:Makes me wonder if the CEO talked to the Sr tech at all. What does that tech even do all day save for break/mismanage things across the board? give me spontaneous unassisted training in resolving obscure server issues
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Aug 27, 2013 15:59
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CaptainJuan posted:Is there an iOS app for MSDS? While not an app, I dealt with one that was mobile friendly at my dispatching job a few years ago.. they are a paid service though
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Aug 29, 2013 01:56
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Content: Looks like an outlook issue I thought was fixed was in fact still rampant because nobody wanted to 'bother' me with it. Im not sure if i should report it to the Sr because his fix last time made me have to manually regenerate the profile of every outlook user in the company. YOTJ: I found out ive been shortlisted for an IT role which is extremely close to home for me. maybe a 20 minute walk in the summer. Just waiting on a phone call to schedule the interview
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Aug 29, 2013 17:49
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Just got an email from my manager To help manage office 2013 keys, he wants us to create an @live email account for every computer it is installed on or tell the client to buy an eopen license. blackswordca fucked around with this message at 21:53 on Aug 29, 2013 |
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Aug 29, 2013 21:50
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So we signed a new client recently We have some guys performing a site visit today and there is a chain of emails going on about how paranoid and crazy they are because they have BIOS passwords on, boot to USB or CD disabled and browsing to approved sites only turned on. Edit: "OMG these guys dont event have local admin lol!" that is a direct email quote blackswordca fucked around with this message at 16:57 on Aug 30, 2013 |
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Aug 30, 2013 16:50
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My googlefu seems to be failing me.. Folder redirection is doing odd things 5 of the 7 sites for this client the users My Documents folder is redirecting to \\server\userdirs$\username but for two sites it is redirecting to \\server\userdirs$\username\My Documents . The GPO for all sites is configured the same, all users are using Windows 7 SP1 and all servers involved are Server 2008 R2. The sites that are redirecting to \\server\userdirs$\username\My Documents are freaking out because things have changed and its new and scary. I just got off the phone with one of the owners and this needs to be fixed immediately. Edit: Nevermind got it figured.. Should have had an extra few minutes of "play around with settings to figure it out on my own" before posting. blackswordca fucked around with this message at 17:34 on Aug 30, 2013 |
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Aug 30, 2013 17:19
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Lum posted:Really, I thought by now we wern't supposed to be mentioning ancient stuff like MS-DOS on our CVs? About 10 years ago I was in the running for a job with two other people. I was chosen in the end because I knew how to use the subst command without looking it up. Thank god for "Computer Collage" MCSE courses. Most of the time they answered the technical questions in the interview with "Let me look in my books" Content: Took the weekend off, didn't look at work emails at all. That apparently was a poor life choice. One of the Sr's decided to make some "fixes" to the exchange servers on Saturday and now backup and other automated processes emails and emails going out to government employees are now broken. External stuff is perfectly fine.
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Sep 3, 2013 15:24
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Lum posted:SUBST command aka "I have a huge 2GB hard drive and can't be bothered to keep finding and inserting the CD for this game that has lovely copy protection". Pretty much that. Good Ol' Civ 2 Content: Apparently Sr restarted the server and didn't check services.. most of the exchange services were stopped.
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Sep 3, 2013 15:59
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