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Potato Alley posted:While I initially shared your optimism and delight, there are a couple of issues we've run into. Their v3 firmware has been in beta for more than a year now and while mostly solid seems to have some problems, and the expensive (well for UBNT) AC APs seem to have a LOT of problems. We've been sticking to the Pros and not seen a lot of issues, other than one client in SF which has huge wireless interference from all around and where the users were insisting on always being on wireless everywhere (i.e. not plugging in at their desks). Oh god, only now do I discover this thread exists. So... I used to be one of the 3 dudes doing tech support for Ubiquiti (I think there are 5 or 6 now), and also doing all the RMA intake and sorting. You have NO CLUE how many complaints we had over the airvision software, because of the lovely planning behind it. The software used to outright loose video because the software and firmware didn't interface properly. We had dozens of complaints from IT/security guys trying to find specific sections of video for theft investigations, and it just wasn't THERE. And we had to constantly make excuses, knowing full well that it wasn't a functional product, because instead of holding off on selling the drat thing and making apollogies and waiting for a fixed version, they just wrote it off and started working on a completely different design with a dedicated NVR machine instead of a NVR that could be installed on an existing computer. As a note, unless they made any MAJOR changes to the NVR software that runs on a PC in the past 18 months, if you are running it on a PC, get rid of the entire loving system. Now. The legal headaches that will occur if it's used in a business and you suddenly NEED footage is just... argh.
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Mar 21, 2014 18:25
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CommanderApaul posted:"Internet Explorer Cannot Display the Webpage" error for only a single site, only in IE, and only on this one computer, for all user accounts on that computer. I'm kindof at a loss on what else to do and am looking for suggestions. This is a new deployment of our Windows 7 base image and this is the only one having issues. I can tell you what the problem most likely is. Any time that you cannot get to a secure website, and ONLY a secure website, you need to follow Method 4 from this http://support.microsoft.com/kb/813444
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Mar 24, 2014 18:24
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CommanderApaul posted:Did this after lunch, still nothing. And it's only this specific website, I pulled up a dozen other https sites just fine. I'm just going to give him the option of keeping on using Chrome for this website and IE for everything else, or me kidnapping his machine the next time he's off during the week and reimaging it. Just a specific secure website, and it's only him? Ok, I'm stumped then. Usually when the secure website dll bug kicks in, people only NOTICE it on one page (because most people rarely visit secure websites).
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Mar 24, 2014 18:45
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Yeah, it could easily become a HIPAA violation if you can't control what kinds of phones are used and what features are on the phone.
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Mar 24, 2014 19:39
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Caged posted:This matches up quite nicely with my vision of how Ubiquiti operated. Fix glaring issues with hardware? gently caress it, new shiny thing to focus on. The real problem is that tech support, QA, RMA and sales have no say in anything. The company is "run by the engineers". We couldn't even make suggestions of things to add or of types of products that we see a lot of requests for. So when something is seriously broken, like the AirCam stuff? The engineers would rather scrap it entirely than fix it, because it would be easier and more interesting to build a new product than to fix the old one. It didn't help that the software guys were in San Jose while the hardware team were in Lithuania, and they not only didn't communicate well, they never ever LOOKED at existing security camera poo poo to see exactly what they needed it to do. The system worked on a small scale, even on large scale over a short period. The issues became apparent when we had customers emailing in with 10+ cameras connecting to one NVR, and had them running for more than a few weeks. They basically came out as really good on the network side of things, decent on the access point side of things (the poo poo worked, and worked well, but it had documentation issues and features that were announced that the engineers PLANNED to add and... never did...), and pretty terrible on anything else. And holy hell was the tech support/RMA team understaffed. The backlog of unanswered tickets was over 600 when I came onboard, and even answering 100-150 tickets a day, with one other dude doing email support and the third guy answering voicemails, we could NOT get the ticket queue under control, which meant that the RMA poo poo ended up being put into a massive pile that we would occasionally try to get rid of... but this meant that people could be waiting up to 2 months to get replacements shipped out.
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Mar 24, 2014 22:06
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Porn on a work comp is a major LEGAL issue. If he's downloading porn, you have to make sure it's nothing hugely illegal or it can bite your company in the rear end. I used to work with a guy who had done network security for a big company for years... when he did that job, every time somebody got caught with porn on their comp, this guy was required to sit down and watch every minute of it to make sure no kiddie porn or snuff porn was inserted inside a seemingly normal porn vid. He finally quit that job because he had to watch too much lovely porn. Apparently the company can be considered an accessory to the crime if company property is used for downloading kiddie porn and the company itself doesn't report it before the person gets caught, or some weird thing like that. I don't know the details, I just answered emails and imaged comps for new hires, so it was never something I dealt with directly.
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Apr 1, 2014 06:22
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Inspector_666 posted:That's insane and they make hardware/software that does this for people. This was years ago, so they probably use software instead of a dude now.
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Apr 1, 2014 06:58
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Inspector_666 posted:You're all missing the point that if you can afford FTL travel, you probably don't need to win the lottery. Hahahaha. No, scarcity is what will drive us to develop FTL.
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Apr 1, 2014 20:20
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April Fools isn't "do random poo poo and laugh" it's "trick people with something silly and harmless". I don't know how some people screw it up that badly.
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Apr 1, 2014 22:10
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Ozz81 posted:
"More" retarded. And then they blame everyone else.
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Apr 1, 2014 22:28
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deimos posted:Sounds like a great excuse to spend money on a spectrum analyzer, Fluke has a neat USB adapter + sofware combo for ~$6K that does a pretty huge spectrum upto 2.69GHz. Or you could buy cheaper ones that do the same thing. Ubiquiti's AirMax stuff all has built in spectrum analyzers + software for under $200. Or you can build your own and use open-source software for half the price Ubiquiti charges. 6k is insane.
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Apr 9, 2014 21:56
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Inspector_666 posted:Also suggesting that somebody "just build one" is kind of batshit. I didn't say they SHOULD, I just said you -can-. I mean, if he's getting enough interference that it's shutting down his broadcast entirely, ANY spectrum analysis tool that can see the frequency he's broadcasting on should pick up the interference, and a directional receiver should let you narrow down the location of the broadcast. Granted, I don't know what he's broadcasting or how big a deal it is if his broadcast has issues, I'm mostly used to dealing with small WISPs who didn't panic over service being flaky for a couple days while they find the source.
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Apr 10, 2014 01:39
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Judge Schnoopy posted:A ticket's progress was set back 6 months... I worked at a place where the head IT (there were 2 of us on helpdesk + the head IT guy) decided to use box.net for files that more than 1 person needed access to, because it was "easier than explaining how the network drives work". Box.net was currently in beta, and didn't even have a mac client yet (1/4 of the company were on macs). I spend a month installing box.net on everyones comps, and teaching them to use it. Everyone loves it and starts using it for EVERY file. One of the marketing people then goes on vacation for 2 weeks, and when she comes back and turns her comp on, I start getting tickets. "All the work I've done for the past 2 weeks is gone! I need that info today!" Turns out, Box.net saw this persons outdated folder, decided it was updated files instead of old files, and uploaded EVERYTHING she had access to as new versions. After a week of fighting with box.net support, I finally get a list of files that were changed and I get to MANUALLY go through thousands of files on box.net and revert them to old versions. Versions which, of course, weren't identified by timestamp, so I had to then have people check to make sure it was the right version. All of this because my boss wanted to use a beta cloud storage service instead of dropbox and wanted to get rid of network storage. And this doesn't even get into the problems we had with multiple people trying to make changes to the same file at once, and each of their changed versions overwriting the other changed versions so one persons work would be overwritten...
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Apr 10, 2014 22:11
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angry armadillo posted:
It is entirely possible. It also used to be the most annoying thing because EVERYONE at my work figured out how to do it, and would do it anytime ANYONE left their workstation unattended... so every time it happened to new people, they would be confused as hell... Luckily I wasn't the IT person at that job. I was just product support. The IT guys went through so much poo poo there.
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Apr 15, 2014 00:03
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I did tech support for Apple for about a year, back in... I think it was 2005-2006. We did issue a LOT of computer replacements, but a large part of the problem is that only about 20% of the kbase was visible to non-employees, and yeah, the forums were useless. It was amazing how much info we had at our fingertips though. I miss that job. That was honestly the favorite job I've ever had for any tech-support/helpdesk/IT thing.
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Apr 17, 2014 01:48
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sfwarlock posted:It turns out that this wasn't actually the case; apparently, one day in the ladies' room, someone sat down and noticed the seat was wet. Standing, she - and I quote - "observed that a substance resembling semen was smeared on the seat." Therefore, it suddenly became extremely important to watch the bathroom doors. The callcenter I worked at years ago had to install a security card reader lock on the bathroom doors because some dude kept smearing poo poo all around the bathroom. Idiot kept it up after the lock was installed, so his ID showed up the next time it happened, and they finally caught him... only took 4 months. 
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Apr 29, 2014 07:40
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Che Delilas posted:Did he have a mental disability? I mean a medically-recognized one, not just the "never matured past junior high" condition that every other corporate office worker seems to have. This callcenter recruited basically anyone who walked in, and had a turnover rate of about 2 months, INCLUDING 3 week of training for the job. It was a real hellhole because of a lovely contract and a bad manager. I think the guy just hated the job and thought this was a way to get back at the company. Possibly mentally ill, but I don't know. After 3 years at that place, I ended up with an anxiety disorder that triggered by me talking on the phone. Took me years to get over that.
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Apr 29, 2014 16:49
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Argh. Code scavengers who try to use code snippets without knowing what the snippets do. HATE.
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Apr 30, 2014 23:27
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beepsandboops posted:I work for a small ISP. A customer called in today saying that he'd been offline for a while and, after some basic troubleshooting, I decided that we needed to send out a technician to take a look at things. He's probably growing weed in there. The callcenter I worked at took calls for Verizon DSL and later Verizon FIOS. We had some paranoid as poo poo customers call in, including an insane conspiracy theorist who kept trying to explain to the NSA/FBI/aliens listening to the call that he wasn't doing anything illegal, he was within his rights, and that they needed to stop loving with his internet connection when trying to hack his computer, because he was tired of having to call us to fix it for him. He called in several times a week. For 8 months, at which point I left the company. I have no idea how long he kept it up after that.
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May 1, 2014 05:32
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Laserface posted:Reasons that I hate you You landed the jackpot. And I hate you so much. Because this is what my last job SOUNDED like, before it turned into hell.
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May 6, 2014 06:31
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Great Beer posted:I'm convinced hes a gimmick account aggregating terrible workplace stories. I refuse to believe a single job can be that bad. Man, I haven't even STARTED to share my stories from my phone tech support days. The job where, for 6 months, my supervisor changed every week because it was easier to hand me off to someone else than to get around to doing my performance review paperwork. At least they fessed up and gave me back-pay equal to my raise increase for that 6 months, but god loving drat was that lovely.
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May 7, 2014 05:21
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Dick Trauma posted:When I saw that email from the CEO I knew I was done for. That afternoon I took a quick pass through my resume and reactivated it at Dice and Monster to get the ball rolling. I know there's no long term potential here but it's hard to accept. This is the kind of industry that hangs on to people, like the way Tony had been at the last place for seven years. I thought I was building something here, and I've been long overdue to find a place like that. IT industry is rapidly moving away from long-term positions, at least in my area. I went from seeing tons of salaried jobs advertised to nothing but 3-6 month contracts being offered in a 2 year period. It's crazy.
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May 8, 2014 05:06
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My phone battery in my Galaxy 4 barely lasts 6 hours unless I set my power management app to extend my battery life by disabling background poo poo that doesn't need to be running. If he has a bunch of apps on it that run in the background, the phone will eat power like mad.
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May 16, 2014 18:56
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Install Windows posted:Disabling "background stuff" with another app doesn't really accomplish anything. Either get rid of the stuff you evidently don't want to use, or check what your signal strength is throughout the day. In my case, my phone is loaded with crap that Verizon put on it that's always running and you can't disable in any menu. Luckily, that doesn't stop other apps from disabling it. I'm sure there is a better way to do it, but gently caress it, I'm lazy. I use my phone to make calls, read books, text, and occasionally take a picture. I don't need all the background poo poo running on it or trying to use my data plan to sync poo poo that hasn't changed. As a note, gently caress the backup software that Verizon "includes" on any phones they sell. Fucker is impossible to get rid of, and likes to make loud noises in the middle of the night if it isn't disabled (which requires aforementioned 3rd party app). And when it's not disabled, it seems to eat a solid 20% of my data plan... when there is nothing to back up. No matter what data plan I had. loving sketchy OEM software.
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May 17, 2014 03:52
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JohnnyCanuck posted:She told me that (at least in her area), even WalMart is screening their managers now. I worked at WalMart right out of highschool, for about a month. As a temp night stock person, I had to get a drug test before going in for "training" (aka, here is how to not gently caress up your back when lifting poo poo all night long). They drug tested EVERY SINGLE PERSON.
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May 19, 2014 18:46
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GreenNight posted:Sounds like entrapment to me. I love how Entrapment now seems to mean "Telling me that this could go wrong doesn't make it my fault, even if I'm the one who OK'd it. I still get to blame you, even though I forced you to do it."
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Jun 1, 2014 02:15
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Judge Schnoopy posted:What's the likelihood of getting a software company to pay me for a solution I found for their crappy software? They won't pay for it. Because that would make sense.
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Jun 1, 2014 22:09
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evol262 posted:It's not worth their developer's time. They will pay you nothing. This. This will get you job offers, if you can find useful/interesting stuff.
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Jun 1, 2014 22:14
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Marcade posted:...more appropriately, a holy poo poo someone is getting fired came in. This is all second hand as I'm not IT but last night the power went out at our dispatch center. Normally the generator would kick on and everything's kosher, right? That is, if the backup batteries hadn't all been dead. Instead, everything was down for about five and a half hours. Holy hell. THAT is a major fuckup.
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Jun 8, 2014 06:44
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Great Beer posted:A phone call came in. Obviously you are planning a surprise party for him.
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Jun 12, 2014 05:04
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Tomorrow is going to be interesting.
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Sounds like she's burned out and just can't be hosed anymore. ESL isn't an excuse to not get basic information. Don't understand the problem? State that in the notes for whoever will work the ticket. But if she had enough English that she could get the info when she started, and doesn't do that now... no. Bad. Either talk to her and explain the issue, or start searching for a replacement.
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Jun 26, 2014 05:23
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dennyk posted:Hell, it's impressive when recruiters actually read enough of my resume to know I'm a Linux admin who lives in Atlanta instead of just spamming me about six-month PC help desk positions in Idaho or some poo poo. I pulled my resumes off of all the recruiting websites 2 years ago. I'm STILL getting 2-3 of these emails per week.
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Jul 6, 2014 18:22
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Great Beer posted:
Oh god, last place I worked, I came onboard with over 300 tickets that were more than 6 months old. At the time there was myself, one other dude doing tickets who also acted as the office manager, and a dude who just responded to voicemail tickets. We got the queue down to zero tickets ONCE in the year I worked there. At which point the other guys promptly stopped working so hard on the tickets, leaving me to respond to something like 130 tickets per day, with another 20 every day that couldn't be answered until the next day. Even after bringing on two more guys, we couldn't keep up with the INCREASING number of tickets, because the company was expanding faster than the IT staff. It was hell.
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Jul 7, 2014 22:07
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why is this ticket over 70 days old? This has to be closed now!
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Never not play Spreadsheets Online
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Jul 12, 2014 18:43
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BaseballPCHiker posted:Had the weirdest thing pop up this week. One of our techs came up to show me some video of a users laptop picking up radio stations and playing them through the laptop speakers. I didn't believe him at first, figured it was something running in the background or something until I saw it myself first hand. It would change stations too depending on where she was. Dell came in and swapped out the motherboard and wifi card. Haven't heard back yet to see if that ended up fixing it or not. Unshielded wiring is the same thing as an antenna. The only question is if it's hooked up to something that will let it produce noise at an audible level. I used to do tech-support for Verizon FiOS, and one of the models of boxes they put in at customers houses had unshielded wiring. We had a known issue where these customers would pick up their phone and hear the radio on it until they started dialing. If they reported that, we had to send a tech out to put some type of shielding in the box to block the radio signal.
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Jul 18, 2014 18:46
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Get a comp set up in front of the IT desk area for people to put in tickets if their comp is down. Any walk-ins, ask them to enter a ticket really fast just so you guys can log it. Explain that YOU entering tickets reduces the number of issues you can fix in a day, which means their issue gets resolved later than it would have otherwise, and the tickets are needed so you can prove staffing level needs to executives, which also reduces wait-time for issues getting resolved.
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Jul 20, 2014 00:10
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GreenNight posted:Our policy is only to keep backups for 1 year, so when it's poo poo that old it's easy to say "policy!". Most places I worked at kept emails for a minimum of 3 years. Still, 2 years before you guys started and multiple server migrations ago, blame the old guys for not keeping it. "Sorry, the people we took over from skimped on the backups, they apparently pruned most stuff after a year."
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Jul 22, 2014 18:16
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But just think how much more secure those physical papers are! Someone would actually have to FIND them and then look at them!
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Jul 23, 2014 20:54
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SamDabbers posted:What do you think is wrong with Windows 8 that isn't related to the new "start menu," and why do you think people are stupid for using it? I personally hate it for being a gimmick OS. "People like tablets, lets make every computer act like a tablet." Yeah. No. How about you add a touchscreen feature for comps with touchscreens, and not try to force tablet-like setups on devices that don't have touchscreens?
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Jul 24, 2014 19:15
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tango alpha delta posted:Incident with a high impact pops into my queue: I agree, this is high impact. Get that mans game running immediately!
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Jul 25, 2014 19:29
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