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Vin BioEthanol
Jan 18, 2002

by Ralp

Blue_monday posted:

I have a question: What are these high powered sales and other super important people actually USING their laptops for? Office and maybe a db program that is probably at least a few years old?

Where I'm at director and higher almost all just use outlook to email and have a calendar. Excel or visio or word will open sometimes to look at something someone else did. Their machines are the easiest to reimage or replace. They don't get anything high-powered normal people don't get though but they do have an option to get a small thinkpad x series where normal people don't if a 6 pound 14 incher is to heavy. (A bloobloo)

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Vin BioEthanol
Jan 18, 2002

by Ralp
Is it washable?

Vin BioEthanol
Jan 18, 2002

by Ralp

Orcs and Ostriches posted:

A ticket came in to my coworker. From a woodshop teacher.


I don't know what he did, or what he thinks he knows, but I want pictures of this.

He's got it in a tank of deionized water just waiting for you guys to come up with a certain part # spare servo that's failed.

Vin BioEthanol
Jan 18, 2002

by Ralp

Toxteth OGrady posted:

Finally, a needful came in....



I think it's been a couple years since I've actually seen a needful come to me, but I got to thinking I do get copied on a lot of long email chains, I wonder. Searched outlook for needful and got 11 hits.

edit: 210 in our ticketing system!

Vin BioEthanol fucked around with this message at 15:36 on Nov 12, 2013

Vin BioEthanol
Jan 18, 2002

by Ralp
There are some really stupid insignificant things that can piss me off for no real reason. Today I saw one I hadn't seen in years and had forgot about. Instead of the mouse cursor tuning into an hourglass, it turned into a running red horse in explorer or a spinning barber pole in outlook.

Vin BioEthanol
Jan 18, 2002

by Ralp
I used to tunnel http (rdp and other stuff too) over ssh a lot. Now we can't access anything on the internet except port 80 or 443.

I setup on my router so that 443 will forward to my ssh (only allowing work IP to do that) and it works but I worry that someone's watching and all 'hey that's not https traffic'

Vin BioEthanol
Jan 18, 2002

by Ralp
Director walked in: "my computer says I need to pay $300 to unlock it!"

I'm thinking *Oh poo poo, 1st cryptolocker hit, someones going to yell at me and my boss for days until he finally admits he should've backed his stuff up.*

"yeah it says I've downloaded illegal computer software and zoo porn"

Oh that one. It has a picture of Obama on it now.

Vin BioEthanol
Jan 18, 2002

by Ralp
Anyone ever had a tpm module fail? I setup a new laptop with bitlocker full disk a couple weeks ago for a guy, today it won't boot, wants the key. when you enter the key and boot up windows, windows is bitching about a tpm module could not be found.

Going into bios there's no "security chip" option at all like the other laptops have. Update bios, same thing.

I read something about tpms maybe going into a lockout mode if they think they're being attacked and will unlock after 20 hours or something but surely that wouldn't make the option disappear in bios?

Lenovo's sending a guy to replace the board tomorrow and they usually are pretty sure of themselves before paying a guy to install a $$ board next day.

Vin BioEthanol
Jan 18, 2002

by Ralp

Paladine_PSoT posted:

Interesting. I suppose anything's possible to fail. You can boot with the key and decrypt the drive?

Yep, well not decrypt but I have it suspended and everything's working fine.

Vin BioEthanol
Jan 18, 2002

by Ralp

Sirotan posted:



I was thinking of just deleting the .nk2 file remotely from these people's computers and letting them suffer the consequences but I can't do it if they have Outlook running...

Drop a batch file into their startup folder that kills the nk2 then itself.


Edit: never mind, I see this is old and no nk2 files around anymore. Still batch files in startup that kill things then themsleves are p-cool.

Vin BioEthanol fucked around with this message at 21:58 on Nov 19, 2013

Vin BioEthanol
Jan 18, 2002

by Ralp

Jeoh posted:

I've seen a few TPM modules fail (T410). But that's like... 5 modules out of thousands of laptops.

What kind of fan and dock connector failure rate you have on t410s? I only have about 50 of those, about 150 400s and 150 420s but I've probably called in close to every 410 for fan and dock connector.

400s and 420s are perfect. We just started t430s that's what my TPM fail was on.

Edit aww poo poo lenovo crew up ITT. Why do they have a lady from Wisconsin welcoming you to the call center in atlanta Georgia where it's their goal to insure you're extremely satisfied?

Edit again they could've afforded Nelly.

Vin BioEthanol fucked around with this message at 23:06 on Nov 19, 2013

Vin BioEthanol
Jan 18, 2002

by Ralp

Alctel posted:

We also use Lenovos. Except M82s and T530s. With the occasional X230 for the special snowflake who thinks a T530 is 'too big and heavy'

Yep we have the x230 as an option for a certain level and up. Thin executive wrists. A couple t530s for special power-user snowflakes. I do like those.

(Actually something like an x230 would be pretty nice for me as my personal laptop that I use for nothing but chrome, putty and mstsc'ing into my godbox if it didn't have that poo poo resolution.)

Vin BioEthanol fucked around with this message at 00:22 on Nov 20, 2013

Vin BioEthanol
Jan 18, 2002

by Ralp
I'm not actually involved in this but a manager here has somehow successfully talked vdi admins into + gotten a change approved for the installation of VOIP software into a vdi environment that call center users 500 miles away use. So that they won't have to have an actual phone on their desk anymore.

poo poo, it may work but it just sounds like a horrible plan to me.

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Vin BioEthanol
Jan 18, 2002

by Ralp

Sickening posted:

Audio over VDI is a fools dream, much less trying to do something with such high quality needs as VOIP. These admins are hosed.

They're only doing what they're told. Not their fault it's going to be poo poo.

I guess it'll be made their problem though.

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