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SEKCobra posted:I have 5 other calls open. Oh ho ho ho, that's cute... 5 calls... oh dear me... I work helpdesk for a municipality with 80 different sites around the City and well over 3000 users. And there are 3 of us.
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Sep 25, 2013 20:37
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Ibsen posted:Does your paycheck correspond accordingly then? Nope. About 10k below median household income for my state. ... But I'm certainly working on getting out of this situation. I'm about to take the first CCNP test, and I'm one test away from an MCSA, along with a few other certifications under my belt. I don't need to be in helpdesk anymore!
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Sep 25, 2013 21:17
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Scaramouche posted:Thermal printers. Over serial. Over a second hand no-name USB-to-serial adapter 
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Sep 25, 2013 22:24
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Volmarias posted:By kids who can't even spell check their graffiti All you need to know how to spell is "hack.exe -avg.com /upload hackedpage.txt --no-detection"  At least that's how I assume it works, based on the movies I've seen.
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Oct 8, 2013 14:46
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Stealthgerbil posted:Every time the internet cuts out or gets slow, apparently its the servers fault! Its like they don't understand that our LAN and the internet have nothing to do with each other "I can't get to Facebook or TMZ, is the Exchange server down again???????????"
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Oct 8, 2013 19:55
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rolleyes posted:I wouldn't be surprised if he is serious, I've seen people expect the IT department to train them before. Yeah, many times per week I get calls where users say, "hey, I just got X software, can you show me how to do X task?" It's annoying.
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Oct 8, 2013 21:15
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Bob Morales posted:ALL MY EMAIL IS GONE! Every day.
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Oct 11, 2013 16:39
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I have a great-looking PDF document, but when I upload it to most of those resume sites, it comes up blank  Here's something that pisses me off: the CIO told my manager we need a cloud storage solution for file sharing and mobile file access. My manager tasked me with the project. For the past two months I've been researching and talking to vendors and am currently setting up an evaluation of one of the products. I was working on getting the Sr. Systems Engineer up to speed on the project and he cut me off with, "no, it's not a good idea to use cloud storage, it's totally insecure, I don't want to do it." Even though it's... all kinds of certified for security, and half of the phone conference we're going to have is going to be about central administration and security SIGH... But if the Sr. Engineer strikes it down, guess that's two months of work down the drain. Guess we'll go with an in-house storage server with no mobile access forever.
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Oct 17, 2013 15:11
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Not a bad idea actually...
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Oct 17, 2013 15:52
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Dilbert As gently caress posted:Windows 8.1 killed my first born! 8.1 pisses me off because it's taunting me  My personal laptop had 8 on it, but I put a new hard drive in it and therefore have no recovery partition, and there's no product key listed on the back of the laptop. So I'm stuck running an evaluation copy of 8 Enterprise until I figure out what I'm going to do I just want a drat start button edit-- god drat it I just discovered that Windows 8 OEM keys are embedded in the BIOS so all I have to do is install 8 Standard and it'll auto-detect. I'm a dummy. Count Thrashula fucked around with this message at 16:32 on Oct 18, 2013 |
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Oct 18, 2013 16:28
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Farking Bastage posted:They want you to use the awful ASDM ASDM isn't that bad, it's about on par with CCP. Well, I guess it depends what you think about CCP - I'm not a fan. ASA syntax is even better because you can run enable-level commands from anywhere! Configuring an ACL or interface? Boom, "sh int ip brief" that junk. I will admit that the reverse "int ip"/"ip int" thing is kind of dumb.
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Oct 22, 2013 16:09
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nitrogen posted:I just had a network engineer ask me for source/destination ip addresses for a DHCP/PXEboot problem... Tell him that until he figures it out, he'll be living in SYN... Thank you that is my pun for the day, thank you.
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Oct 23, 2013 15:51
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Paladine_PSoT posted:"It's slow" I read this post and my heartrate involuntarily doubled. gently caress I get so many of those calls. Yeah, you know what might make it run faster? How about not running loving AutoCAD on a midrange Dell laptop.
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Oct 25, 2013 03:05
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Misogynist posted:Trying to run a helpdesk like a grist mill is not only representative of bad organizational attitudes towards knowledge workers, it's also bad for the organization because the burnout and churn rates end up costing more than just keeping the staff minimally happy. Unfortunately, the "IT management certifications" like ITIL preach just this thing, so IT management practices are moving that way. 1st level support (helpdesk) takes calls and puts in tickets. Unless it can be fixed quickly over the phone, it's just escalated to level 2 2nd level support (sys admins, technicians) do the majority of the troubleshooting and fixing. If they can't, they escalate to level 3 3rd level support is calling vendor support, which is a hell where sys admins go to when they die It's been a while since I went through the ITIL cert, but that's the gist of it. Unless you're getting paid well, "take calls and type tickets" is a crappy job.
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Oct 25, 2013 15:06
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Dick Trauma posted:This is the problem with pretty much every lovely job I've ever had. It all stems from this. At the last terrible place the CIO literally said "we do not have to consider the human factor in our decisions." I thought he was kidding and said "But you have to. The human factor doesn't make your decision for you but you have to consider it or you'll get terrible results. You're managing human beings, not robots." He looked at me like I was stupid and said "No we don't." Exactly this. This also applies to working for the public sector. When people who make the adding/cutting jobs decision (a la a City Council) don't even work 8-5 with any of the people affected, they tend to see the people as "positions" that you move around or remove like those cut out slot puzzles.
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Oct 25, 2013 17:37
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Moey posted:Grrr. Setting up a new server that will handle backups of our Juniper switches whenever a commit is made. The "network" guy is demanding that we use SCP instead of FTP. I personally don't care as I am not thinking of our configs as top secret (and no one here would ever know how to sniff that traffic). Couldn't you just set up SFTP? Isn't that made specifically to solve the traffic-sniffing issue? Just set up an SFTP server on the 2012 box, and then make an access list so that only traffic to and from the router is passed. Boom, secure. Moey posted:SolarWinds, but it crashes any time I try I feel like this could be a mantra for me. At least in my home lab environment  - our setup at work makes it all look so easy!
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Oct 25, 2013 19:40
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Moey posted:That's what I was hoping for. Either my googlefoo is failing today, or Junos only supports FTP and SCP. Yeah I should have googled first. Apparently SCP is the de-facto secure backup avenue. Oh well!
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Oct 25, 2013 20:06
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I'm out of work sick with the flu for two days. I come back in this morning and there's a laptop on my desk with a guy's name and phone number on it - no other info at all. Before I can even get logged in and check on my tickets, I get a phone call - "hey this is $USER from $DEPARTMENT, I dropped my laptop off there a couple days ago, is it ready yet?" Uhhh... well, let's start from the beginning, sir, somehow it got placed on my desk even though I haven't even been here, and could we start with: what seems to be the problem? Turns out the hard drive died, and he'll have to wait a day or two more for the new one to come in and get set up since I'm just now calling Panasonic support. And as per usual, I'm sure I'll get dinged for it taking so long. Heaven forbid another team member pull a little extra slack when someone is out with the flu. Seriously, a 5 minute diagnostic check and a 5 minute call to Panasonic is all it took. Instead it sat on my desk for 48 hours.
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Oct 29, 2013 14:31
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demonachizer posted:I would assume that he is dealing directly with panasonic because it is a warranty case. This basically. And I work for local government which means, unless you have a damned good reason, you better not be spending any money. So... warranty it is!
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Oct 29, 2013 15:23
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Guesticles posted:Gargleblaster, you're slowly becoming Corvette Fisher, please He's not just Dilbert, he's Dilbert as gently caress.
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Oct 29, 2013 16:21
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. (or isn't he Dilbert something or other now?)
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Man, I'm on a roll lately. I'm on interview #3 (out of 4) with a company I'm really interested in, and two other companies have been calling me to set up interview times. I'm keeping that bottle of YOTJ scotch at arms-reach at all times... 
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Nov 5, 2013 22:38
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My boss is asking me to evaluate various "cloud" ("butt") solutions. Most of them are pretty terrible Dropbox ripoffs. Like one we saw a demo of today where you can only view your files, not upload, not edit, not delete... just view. How is that even useful and competitive? Sigh. The cloud.
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Nov 8, 2013 19:24
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gently caress those weird attachment files that Outlook adds when your emails are being sent in Rich-Text. Actually, I have no problem with the attachments, I have a problem with all the users who call and say I HAVE A VIRUS I NEED HELP THIS IS A CRITICAL PRIORITY 1 TICKET, I HAVE THIS ATTACHMENT IN MY EMAIL HELP.
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Nov 12, 2013 14:39
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ookiimarukochan posted:This is true of a gently caress-load of people who should know better, including people who have this as their actual job - including people who make software which is sold as being an important part of a defence in depth strategy (This is both good and bad for us - bad because it's irritating, good because it's lead to sales we thought we had lost when people have realised what it is they've actually bought) At least with the companies I've talked to lately, InfoSec is a total joke. We have 2 full time information technology "specialists" who have never had formal training. We have a consultant from a professional InfoSec firm coming in right now to evaluate our security policies and... phew boy. It's... phew boy.
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Nov 21, 2013 15:45
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chia posted:poo poo pissing me off currently: I need to find out if a certain AD user account is being used anywhere in the domain to run a service or anything, so I can change the password/disable the account without poo poo breaking. Just do a scream test? 
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Dec 12, 2013 16:57
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Pissing me off today, impatient users who don't want to help me help them. - "Okay sir, you say you can't connect to the wireless, I've just tweaked a couple things on the access point, go ahead and just reboot the laptop to be on the safe side." - "Nah I'd really rather not do that." - "Well it... well, okay... let's just go ahead and disable and reenable your wireless adapter, see if that gets it." - "Nope still doesn't work, I have to go to a meeting, you keep on working on things on your end and I'll give you a call back later to see if you've fixed it."Yes, yes, the problem exists entirely on my end, half the country away. Heaven forbid I have to inconvenience you by working on your laptop which you report isn't working, when everyone else's is working PEOPLE.
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Jan 31, 2014 16:28
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"So now that we've come up with a game plan, QPZIL is going to program this for us" Nope, sorry "Alright we've updated some order numbers, we'll need QPZIL to update the software" NO i didn't even develop it what "QPZIL is going to develop a database for us to track X, Y, and Z" WHAT, NO I'M NOT We have a whole site full of employees who are dedicated programmers. I'm a network admin. How does this even happen? I guess "oh you do computers, great, then do this..." kind of explains it. Count Thrashula fucked around with this message at 21:11 on Jan 31, 2014 |
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Jan 31, 2014 21:09
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The WiFi at one of our remote sites is a little temperamental now and then. No problem, I'm waiting on a new switch to come in, then I can fly out there to install a new wireless LAN controller so everybody will be happy. But noooo, THIS IS AFFECTING PRODUCTION! when my wifi drops out for a couple minutes when I go from one side of the building to the other, even though every single god damned room in the building has multiple Ethernet ports in it. Me: "Sorry to hear it's been a problem, but the good news is I'll be out there in a week to get new equipment set up so you won't have this problem in the future!" PRODUCTION #1: "THIS IS AFFECTING PRODUCTION, if you haven't fixed our problem by Monday, you'll have to change your travel plans and come out here sooner!!!" Me: "Uh? Well, The VP of IT is flying to my location on Tuesday so... I'll be out there in a week like I said. You can plug into one of the myriad Ethernet ports available to you in every room." PRODUCTION #2: "I AGREE WITH #1, THIS IS AFFECTING PRODUCTION. Please change your travel plans and come up here sooner." ...yeah, they can deal with wired network access for a few days during the few minutes per day that WiFi gives them problems. Jesus, people get so used to a luxury like WiFi and forget that there are other options out there LIKE WIRES. SIGH. Vent over. edit: Let me add overzealous managers to my list. We had a cable provider come in and install a cable line after hours - I wasn't heading up the installation, but apparently they put a tuner card into a computer since the department wanted to be able to view cable TV on that computer. For business purposes. More or less. In the morning, since that tuner card (for some reason) created a network bridge on that PC and (for some reason) sent BPDU packets to the switch, the switch started shutting down ports and the network went down for... maybe 20 minutes, until I figured out what was going on. Queue manager, red faced, full of wrath: "WHO WAS IN CHARGE OF THIS INSTALLATION?! We need to make sure this doesn't happen in the future, we need to have people responsible, we need to plan network changes before hand and have an IT administrator on site when any network changes are made and we need to have a plan of action and a matching contingency plan for these issues, and this needs to never happen again, now who was responsible for this?" Calm down guy, a few network ports went down for 20 minutes, and there's no way I or anyone else would have known that a drat tuner card in a random PC would cause these problems. Jesus, some people just need something to yell about. Okay, I think venting is over now. Count Thrashula fucked around with this message at 15:56 on Feb 3, 2014 |
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Feb 3, 2014 15:51
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Caged posted:To be fair the switch shouldn't have been listening for BPDUs on access ports. It has bpdu-guard enabled, to shut down any BPDU-receiving ports. Is it a better idea to use bpdu-filter?
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Feb 3, 2014 18:35
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I visited a branch office that looked like that and had a drinks refrigerator beside it and a case of water bottles on one of the racks shelves
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Feb 6, 2014 16:11
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Bob Morales posted:I want a Snickers real bad but because of our health insurance wellness thing we can't have any snack vending machines. yeah well can you get a DIET Snickers from your vending machine?? checkmate
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Feb 17, 2014 21:30
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