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Dick Trauma posted:People who leave a voicemail saying "Call me" or "I have a quick question." Just tell me what you want in the message, you dumbshits. You don't have to keep your message below five seconds. People who ignore the voicemail message I leave them telling them the extremely easy fix for their self-induced problem. 3 clicks and you're fixed...or 30 minutes of wasting my time on the phone ignoring me before I spend 20 minutes trying to remote into your system to initiate the original 3-click fix. gently caress.
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Sep 26, 2013 00:50
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Gwaihir posted:I bought 6 2tb green drives back around December 2011, and only one of the original 6 is still working. The others all ended up in RMA land. (And no, they weren't in a raid array). Yeah, other side of the anecdote. Shop I used to work at sold almost exclusively WD. Out of probably 5000+ gren drives, ranging from 500gb to 3tb that we sold while I worked there, I'd peg returns as defective at less than 1%. The WD Blacks were also solid, except the 640gig ones, which were poo poo. Never sold enough of anything else to want to lay claim, but I have 6 green drives between 3 PC's, all are at least 2 years old, and zero problems anywhere.
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Oct 7, 2013 19:27
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Khisanth Magus posted:I live in Iowa. In a given year we can have temps from 110+ to -30. It can be, and frequently is, hotter than Texas during the summer and colder than Alaska during the winter. Canadian here, and the same thing. Not quite as warm, but definitely colder, so the same variation. poo poo that pisses me off? It snowed this morning. Two accidents on my quiet street, and lost power for about 30 minutes after one of them. Ah well, first day back from vacation, who wants to work anyways.
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Oct 22, 2013 19:28
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wintermuteCF posted:This is true. This is also unfortunately a short-sighted thing to do, usually suggested by super-smart "business consultants" with MBA's who've never really had to interact with a helpdesk. They miss the point. And this is one of the few reasons I haven't quit my job. We're happiness-measured not solved/hour measured. So although we're a small, I guess pseudo-startup (7 years old in a fairly competitive market with one 800lb gorilla in the corner, so any market we take is well earned), people love us. Our support is kick rear end, we have no "Tier's" - although if we have a problem customer, we'll get one of the other guys to be "Tier 2" or "Insert x Specialist" to get them to listen. I worked at one job that was completely metrics-driven. The average length of employment was 90 days. Your first 10 days are training. So less than 3 months of "productive" work per employee. That place bled money and pissed off customers.
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Oct 25, 2013 16:04
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TWBalls posted:Yeah, I've been doing healthcare IT for ~13 years, so this shouldn't surprise me. It's also incredibly annoying when the company is on the opposite coast and only has support techs 8-5 their time. That's some bullshit. If you know you have customers in another time zone, you ought to be able to support them during normal business hours in that time zone as well. We support clients all over the world. We run support Mon-Fri 9:00-8:00 EST - people know this before they pay. We will work with people to arrange alternative hours. That being said, its prohibitively expensive to staff people 24/7 for 1-2 tickets a week that come in at "off-hours" time. But that being said, someplace running 9-5 PST with EST customers is silly, we at least cover longer times.
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Nov 20, 2013 21:34
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TWBalls posted:Well, I wouldn't expect someone to be there 24/7. Long enough to cover the majority of your customers perhaps. 8am-8pm should cover 8-5 both east and west coast. After that, I'd say an on-call tech would suffice, but we shouldn't have to pay out the rear end in order to get after hours support (depending on the service contract, of course). Oh agreed. We're a web-based application, and customer support is included with service agreement. We do have a messaging service, and if its an "emergency" the support team head and the lead dev will get paged - but if its not an actual emergency, they raise hell. I can think of one issue in the last year that was overnight and an actual "our-fault" emergency, and the dev had the server back up and running within 10 minutes of the client calling with a problem. But then again, 99.9% of issues we deal with are on the customers end, not ours, so its a different story I guess. I'm just frustrated because I have people in a pissed off mood calling me expecting us to be useless - they always finish happy (har har), but damnit am I flustered at people starting off with a chip on their shoulder. Long story short, gently caress places that don't actually offer decent support, because you make life for those of us who do worse.
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Nov 21, 2013 00:49
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FISHMANPET posted:Gonna be 25 below, half the state is shutdown tomorrow, including my office! Man, that's enough to close you? drat. Its been -40 or lower (celcius or faranheit, take your pick, they catch up around -39 or so.) Bloody cold. And still I work. Ah well, c'est la vie. Going to get our asses kicked today by post-holiday support rush, huzzah!
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Jan 6, 2014 14:20
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fivre posted:We're around -20F with windchill and half the team is out because their car wouldn't start or something. Mine somehow did with only one try, though it didn't sound great doing it. That's getting into cold-enough territory that if you aren't used to it, its bad. And a lot of cars will bitch. You guys not have block heaters? Or is that solely a Canadian/European/likelyotherplaces thing? I know the other thing that kills people is the wrong weight of motor oil, gets too thick in the cold and the engine can't crank it. I'm sitting here enjoying a brisk -30f with about a foot of snow on the ground to clean after work...huzzah!
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Jan 6, 2014 19:47
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Install Windows posted:Yeah you definitely ain't gonna have a block heater installed in your car in places where temps cold enough don't happen often. Fair enough. I guess it never occurs to me since they're standard on anything sold up here  Makes sense though.
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Jan 6, 2014 20:04
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mewse posted:This is nuts. I can see casual friday as a good idea because it can feel burdensome to dress up every day, so you get 1 day as a reprieve. It doesn't make logical sense why management would tolerate their workers looking like slobs on 1 day of the week but none of the others, but whatever. I can see it as good for morale. They do it at the wife's workplace, its $1, and it all goes to local sports teams/charities/etc, so it stays in the community. You don't ~have~ to donate, but its highly encouraged. A lot of people throw extra money in if its something they really like, as it rotates every week or two.
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Jan 8, 2014 16:39
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Japanese Dating Sim posted:Support jockeys - how many tickets would you say you typically have in your name at any given time? I'm especially curious about Tier 1/2 types. I work for a smaller company, with 4 guys in support. We usually clear around 25-50 tickets/day/support tech. We don't usually have a bunch hanging on, as most issues are 5-10 minute fixes (sometimes less). Anything that requires dev intervention goes to them. So I average 125-250 tickets per week (sometimes less, sometimes more). This is supporting roughly 500 clients with a weekday average of 2000 users online at any given time (web-based product). Most tickets are more "how do I do" versus "fixing" though, so it skews the numbers.
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Jan 9, 2014 01:59
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HalloKitty posted:Isn't that really a problem for US employment law, though? Because there's no enforcement for paid sick day amounts, I believe. I don't know a huge amount about US employment law, but from the scraps I have seen, it's bloody awful. Similar up here in Canada. Companies can have a policy where after more than X sickdays you MUST provide a doctors note that you are legitimately ill, but beyond that there's really no "practical" limit. That being said, if you call in sick all the time when you're not you will get fired, but people who abuse the system ruined that. An unemployment. And disability. And everything else...
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Jan 9, 2014 15:29
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Goddamnit people. Argh. So we support a lot of "work at home" users, which is cool. Until I need to remote into your system to troubleshoot poor VoIP quality. And I can't remote in...then it connects, but takes forever. Then everything is taking forever. 20 minutes later I finally see that uTorrent is running and you are downloading like 60gigs of anime/hentai. Guess who's boss is getting an email about work time and internet useage? Jesus.
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Jan 20, 2014 17:37
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Orcs and Ostriches posted:His home use (torrenting) is likely to be what's causing the poor voip quality. And it might even be going through a VPN, so I'd say both are company business. Ding ding ding. We have a winner. Mainly the VoIP quality bit - stating to your boss that "this phone system is terrible, I'm getting crappy quality and can't work" all the while torrenting poo poo at full tilt. I'm not saying what he was downloading to his boss, just that the voip quality issue was as a result of the user downloading non-work-related material during working hours.
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Jan 20, 2014 20:40
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SubjectVerbObject posted:So my job has gone the metric route, and now is going the 'new process to follow every week' route. It seems like every new process I learn, I forget another one, or my work gets that much slower. I am not sure if this is because I am slowing down as I get into my 40's, or I've lost my passion, or burnout or whatever, but work is not fun. 34 and in the same boat. Tried to get out, economy crashed, back in my poo poo-pod I go. I'm in this weird state where I don't have the energy to learn something completely new, because by the time I'm done my 9-5 of stressful work, I just want to cook supper and enjoy my evening with the wife. And I'm not in a large enough center to have anywhere to "move" to, so my work-from-home job it is. I don't feel like I've hit a wall...just that I'm stuck in the same room and the door is really stuck and just ~effort~ to do anything else.
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Jan 24, 2014 17:20
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Dear people. If you wish to communicate with support, please loving type coherently. That is all. Seriously. This is not "English as a second language" bad, this is "I'm loving lazy and entitled and can't be arsed to fully type what I want" bad. Yeah. gently caress.
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Feb 10, 2014 20:39
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gently caress. I work from home. The other 2 support guys are in the office today. Men's olympic hockey is on. Yeah, lets take a 2-hour-and-counting lunch while the poor guy at home mans support and hasn't eaten yet. loving assholes. If it was a legitimate meeting or something, cool, but come the gently caress on - don't leave a guy hanging and starving for hockey (ps I love hockey, but I wouldn't gently caress the other guys over).
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Feb 19, 2014 20:15
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Moey posted:And why don't you have the game on in the background at home? I streamed it on my laptop at my desk here while working. Actually had to deal with tickets/calls. More the fact they bailed before I got to eat which pissed me off. Plus the wife's home sick streaming netflix, and my connections hell right now from ice/snow that got into the underground conduit, so I don't have my normal bandwidth and can't fix it until spring. My life is eternal tears :P Ah well, its all good, I told the other guys to suck on it, we yelled at each other, and life is good again.
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Feb 19, 2014 21:05
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SolTerrasa posted:That's fine! There are tons of people who aren't programmers! But don't pretend it had anything to do with the keyboard and the editor; it wasn't a job you could have done because you just don't have the right skillset for it. Again, that's totally fine! I couldn't do your job, specialization is like that. But this is just an interview working as expected. I'm just going to throw this out here, but some people, who are incredibly talented and have the skills, sometimes have a moment. A little bit of anxiety isn't a bad thing, but sometimes it trips you up at the worst time, and in the worst way. Then you are thinking about how dumb you look, rather then being able to calmly take the 30 seconds it requires to think the answer through. One of my company dev's is brilliant, has won awards for his coding, poo poo like that. Every now and then he has a brainfart and just needs to walk away from even simple things.
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May 21, 2014 22:10
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Ynglaur posted:What is it with cloud providers assuming their small engineering departments can write a half dozen stock reports and calling it a day. Either expose the data to an enterprise reporting platform or roll your own, but don't assume your engineers are good report developers. (They're probable terrible report developers.) As a support tech for a SAAS package, I really wish we didn't let people make their own reports, since they are too loving stupid to do it without hand holding. Our reporting platform is, I will admit, less than stellar, but its pretty loving easy to figure out, and between it and Excel you can do whatever you're likely needing to. If people ever loving try to do it.
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May 31, 2014 17:05
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Ynglaur posted:Maybe we can both agree that most business people and cloistered engineers are equally terrible at creating reports, and that doing so is a skill in and of itself. All there with you. We do have customization, kind of. But, yeah. Its one of the oldest pieces of the platform to not get revised yet, but so many of our clients have so many custom reports they've created with it, if we re-built it, and it broke some of them...yeah. I'd cry :P
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Jun 1, 2014 02:16
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Sickening posted:I have found that cloning a non-ssd disk to a ssd disk hasn't gone all that smooth in my experience. Anybody else have a tool that they have used to do the cloning between different sized disks that wasn't a pain in the butt to use? I never had issues with cloning anything until I have wanted to move to ssds. Obviously varies by brand, but my Samsung SSD's came with a cloning utility - used it on the wife's system to move her platter to the SSD after clearing up enough space. Zero issues so far after about 6 months or so.
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Jul 2, 2014 20:51
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BaseballPCHiker posted:gently caress sales. Yep. I work support for a product used by sales people. I loving hate my job. I really do. I'm going to start YoTC and become either a welder or electrician.
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Aug 6, 2014 17:27
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incoherent posted:I'm surprised nobody got hit with go daddy dns issues People ever don't have GoDaddy issues? But seriously. I hate them. That is all. efc - a lot of our clients use GoDaddy for email hosting/server hosting, and the amount of times they randomly start rejecting requests from our servers for no particular reason is tiring.
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Aug 20, 2014 03:01
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Former job: mom and pop computer shop. Dress code? Wear clothes. Current gig: work at home, support a SAAS company. Dress code? Hah. That being said, I've worked jobs with a dress code before. It was a mix between support and services (ie some days going into peoples offices, helping set up printers, etc, and then crawling around setting up labs and running cable the next). I kept some nicer "get dirty" clothes at my desk, and (with bosses permission), changed into them if I was going to get dirty. Otherwise it was slacks, a dress shirt and a tie. I look loving awesome in a tie.
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Sep 2, 2014 21:15
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Dick Trauma posted:Oh if I could stop caring altogether that would be cool! Me to. Me to. If I could quit caring, I could quit stressing so much. But, alas, that is not to be.
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Sep 25, 2014 00:57
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Weird. I used to resell Asus as well, and really never had issues with their support. gently caress HP/Compaq though. And Sony. gently caress you long and hard Sony.
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Oct 13, 2014 21:59
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Lum posted:I have no idea how to fix spyware these days, been so long since I've had a problem with it on my own systems. Format C: or fdisk works well  But in all seriousness, unless I'm getting paid, its MBAM and that's it. There's other useful tools to, but, effort.
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Dec 31, 2014 00:58
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Che Delilas posted:I've never had a problem with the "give and take" taking the form of flexible hours. Like, just being allowed to cut out early on a Friday sometimes just because, or taking Monday off after coming in on Saturday because we needed something to get out the door, and all of it without me having to keep a ledger. I miss that so much about my old job. I'd usually come in 30-60 minutes early to tool around and get some things done before the shop opened. In return, if I took a 1/2 day here or there, or needed to get to an appointment or whatever, nobody cared. I'm sure it worked out really in the negative for me, but I was happy, and they were happy. Its one of those things more jobs need to let you do - problem is, someones always going to gently caress it up 
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Jan 5, 2015 20:12
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Client emails my work email directly for a request, rather than submitting it to our general queue. Client has a history of this, and has been told that direct emails may not be answered, and for prompt replies email our support email which everyone can access. I'll get him the info, but I'm working on another ticket, so he can wait 10 minutes. Client calls in. I gather info, and send it. As I'm sending it (less than 5 minutes after the phone conversation), he emails me directly, again, with "PLEASE SEND THIS INFO I NEED IT ASAP I DONT UNDERSTAND WHATS TAKING SO LONG". Less than a minute after that, his boss submits a ticket "WEVE BEEN WAITING ON THIS INFO FOR OVER TWO HOURS PLEASE GET IT TO US IMMEDIATELY" Client calls in right after that demanding that the info be sent. He actually has not checked his email. Where the info is. His response "Well you shouldn't have taken so long to send it"...okay loving people. Christ.
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Feb 24, 2015 18:40
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Anti-Norton Virus Nantando The Google (pronounced Jew-gol, my personal favorite comedy mispronunciation)
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Feb 25, 2015 21:20
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Ynglaur posted:Don't be afraid to ask for a sign on bonus. It's fine to tell a prospective employer that you're walking away from money. This x 1000. Never hurts to ask.
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Mar 27, 2015 19:22
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Hahah, so, yeah, happened to one of the other guys, but I think we're going for blood. We hired a new sales rep a few months ago. He's an idiot, constantly does stupid things, etc. Its always seemed like general "dumbass" sales guy stuff. Until something that popped up yesterday. As a small backstory, we're a SaaS CRM provider that also resells VoIP lines that integrate with our product. When clients order lines (which has to be done through sales), sales creates a ticket for us, we make the lines, send the customer the info, etc. So a new client sends a CSV file of what area codes he wants phone numbers for to his rep - 30 lines, no biggie. Sales rep butchers a copy/paste job instead of just forwarding it to us, loses 3/4 of the area codes, etc. One of the other guys gets the ticket, looks at it, and gets the sales guy to confirm total number and which area codes. The sales rep then sends a spreadsheet he created for us to use - with specific instructions to make sure "every area code in the spreadsheet is acquired". Okay, 94 phone numbers now. We verify, he says "yep, everything in the file". We create the lines. Send the info to the client. Here's fuckup #1 - the client doesn't notice anything amiss. Here's BIG fuckup #2 - clients bill comes in. Client flips out, calls us - we transfer to accounting, as we can't do squat about it. Accounting asks the sales rep, who says "I only asked for 30 lines, support obviously hosed up." Yep. Throws us under the bus. So we just went to the president and CEO with screenshots, email logs, tickets, etc. proving he's a goddamn liar. Nothing will happen, but, fuckit, no more favors for this dickhole.
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Apr 21, 2015 16:09
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evol262 posted:Imagine if people in other industries intentionally told you things that made your eyes glaze over instead of just being up-front with you about what they do and don't wanna do with their free time. Other people don't need me to because I'm not an asshat that asks for free help from my mechanic/electrician/plumbing/whatever buddies. If I'm working on something and they come up and offer, loving great, but I never, ever ask (or if I do, its "hey, how much will it cost to get you to do X?") But IT is in a weird spot, where everyone assumes that because you LOVE COMPUTERS you LOVE to fix them. I do work for family. I'll do a bit of work for family friends (for food/beer/a favor/etc.) But thankfully my parents always respected my skillset enough that they didn't pimp me out. Nowadays when I meet people and they ask? I do software support for a cloud-based CRM. If they ask me about fixing something? I give a few vague suggestions and tell the (honest) truth that I haven't done that kind of work for a few years and I'm not comfortable recommending/touching/doing it.
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May 8, 2015 20:23
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Comcast. gently caress you Comcast.
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May 12, 2015 21:55
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Moey posted:You mean "hot sales leads" Pre-privacy concerns validated consumer data ripe for the selling?
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May 14, 2015 21:38
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SolTerrasa posted:Haha, you rear end in a top hat. Wife bought an Asus gaming laptop when she was working a 2 week on/2 week off rotation flying in and out of a remote'ish community. No space for anything else, and it gave her something to do. Yes, a tower (For most people) is better, but gaming laptops do have a place. Its also 5 or 6 years old and still going strong.
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May 18, 2015 03:27
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Sirotan posted:I work from 8am-4pm. I haven't been able to sleep in past 8 for years and years. If I started work at 11, I have no idea what I'd do myself for all those hours in the morning. Better to work early and get out early, just in time for happy hour. Ayup. I don't start until 9 am. I'd rather start at 7, so I'd be out and could enjoy my afternoon. I'm awake at 5am with the wife anyways, why not start work earlier.
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May 25, 2015 14:36
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Tab8715 posted:Once you experience a Winter here you'll see why no one wants to stay. Oh christ, its not that bad. I'm from Manitoba, so further north than you guys, and ND gets it way easier than we did. Now I'm NorthEast ontario - all the cold, 3x the snow, and WAY worse roads.
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Jun 10, 2015 15:57
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psydude posted:Holy goddamned poo poo, people, firewalls are not loving magic boxes that can reach deep into your layer 3 network. If something is broken at another site and the firewall isn't in the path, then it's not the loving firewall blocking your poo poo. Lies. Lies. The firewall is always the problem. Unless you are comcast, then your firewall is ~never~ the problem, even though it is. gently caress comcast.
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Jun 18, 2015 17:58
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