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What would be a good way to tell a salesman to chill out and give the engineers enough information do their jobs? We have one salesman at our company who thinks the Engineering department is a wealth of unlimited designs and price estimates available at an instant. He'll submit a request for a design based on one email from a customer, then with each subsequent email in that conversation as he narrows down the specs he'll submit another engineering request for another design each with a more refined set of specs. Otherwise, he'll submit a request with some specs and then when engineering comes up with a design he'll say "Actually I was expecting something more like we did for this other customer..." when there's a specific place for reference material on the request form. I get that there's a certain part of the sales personality that needs to say yes before the customer asks the question, but the way this is going now has to stop.
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Jun 10, 2014 03:55
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| # ¿ May 4, 2024 09:18 |
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Kraftwerk posted:The customers just don't loving get it. In some cases they even get us to basically design a fancy solution and then they take our engineering drawings, copy the design details and take out our copyrights and company labels and farm it out to someone else who will produce it according to the blueprint for cheaper. It's hosed. And then the Chinese suppliers who can't read or think send you back your own drawings with the title blocks covered up to ask for a quote.
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Aug 17, 2015 01:25
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