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I think the techs that any company sends out are pretty crappy. We have over 200 HP 8200/8300 desktops that are under warranty and I haven't had to make more than 10 service calls total, but every time it has been a different person that comes out. One guy was out to swap a CPU fan that took an hour and didn't want to wait around to make sure it actually booted up before he left. Another guy was scheduled to come out, I already went through the song and dance about what part was faulty with the main HP warranty call center, and this guy wanted me to go through more troubleshooting over the phone with him so he could be sure he had the correct replacement part. The best part is that he still decided to bring a different piece out because "I've seen this before, the motherboard almost never goes bad, let's try this other thing first." Are you loving kidding me. What a waste of time. I've started just having them send the parts out and I have someone here replace the hardware. It goes much faster and is much less frustrating. Maybe I should post this in the poo poo you come across daily thread, because just thinking about the people HP sends out for warranty repairs is pissing me off.
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Aug 15, 2014 22:03
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| # ¿ May 19, 2024 03:15 |
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