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jim truds posted:I have been training 2 new HelpDesk hires this month and have never been more motivated to quit. Both are over 50 with years and years of experience. They also seem to have no idea how a ticketing system works, one of them refuses to wear glasses even though it is obvious that he can not see the screen. I have to explain everything at least 4 times. One if them spent his first week making fun of women in IT and threw a fit about how he needs a laptop and Iphone. I keep explaining to my bosses how we need to just restart the intern program we had and staff the HelpDesk from that. Neither wants to because it involves paperwork. Holy poo poo dude, 
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Dec 16, 2014 17:29
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AreWeDrunkYet posted:Use MDT, or if you're already licensed for it, SCCM. It's more of a transferable skill than a third party solution. You'd still need to boot off of a USB with MDT unless you're pushing commands via PsExec, right? http://www.deployvista.com/Blog/JohanArwidmark/tabid/78/EntryID/121/Default.aspx
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Dec 17, 2014 20:55
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I get 3 weeks sick, 3 weeks vacation, and 15 paid holidays, 10 of which start next week.  I also get paid significantly less than most of you. 
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Dec 17, 2014 21:02
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Che Delilas posted:I hate these discussions because the Europeans always drop in to brag and make everyone in the U.S. feel lovely about our bullshit libertarian erosion of worker protections as if living it wasn't lovely enough already (Would gladly be taxed more if it meant I got guaranteed healthcare and any loving law that made employers have to think twice before just shitcanning someone they didn't like).
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Dec 18, 2014 00:23
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dox posted:No, MDT doesn't require using a USB drive. The ideal method is PXE (network) booting to the MDT image using WDS. But yes, MDT is awesome as far as model-based driver injection and such.
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Dec 18, 2014 04:06
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So this is pretty interesting, in case you guys didn't see it - Microsoft's Browser for Windows 10 Won't Be Internet Explorer Looks like there's a bit more to it than a renaming, which was probably overdue. Even though IE11's pretty decent, the IE name has been poo poo for a long time. Japanese Dating Sim fucked around with this message at 20:36 on Dec 30, 2014 |
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Dec 30, 2014 20:33
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RoryGilmore posted:I'm just confirming with you guys that I'm actually getting hosed over and I should be looking for another place asap.
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Jan 1, 2015 21:33
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Tab8715 posted:He toxxed himself? I don't remember that bit, but afaik he's still on probation. http://forums.somethingawful.com/showthread.php?threadid=3653857&pagenumber=90&perpage=40#post438286089
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Jan 2, 2015 21:37
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Tab8715 posted:Is it? It seems most openings in the Pacific Northwest are more senior. Yes, but, as someone who lives in Texas, the drawback is that you live in Texas. I mean, grass is greener, etc., and there's no state income tax here, but were it not for family and friends keeping me here I'd have left a long time ago.
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Jan 4, 2015 03:49
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That feeling when you successfully automate <basically anything>. Finally took the time to script out the last manual process in our new desktop deployment. Given how simple it was I'm kinda kicking myself for not doing it sooner, but nonetheless, feels good man.
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Jan 9, 2015 20:10
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I honestly had no idea that some people actually used any OEM machines as configured out-of-the-box. 
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Jan 13, 2015 19:38
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I have what I'm pretty sure is a really dumb question and I'll just throw it out there - there's no way to get around needing a pair of human eyes to look at MAC addresses on new machines for whitelisting purposes, right? I can't think of how you'd get around that but I'm still newish to IT so  .Edit: dox posted:I created an MDT Post-OS task sequence system with scripts to remove HP/Dell bloatware after getting sick of setting up Windows OEM desktops... it works really well. I work for an MSP supporting loads of small businesses so "just make an image" wasn't really an option for a variety of reasons.
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Jan 13, 2015 23:59
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adorai posted:I'm curious, what are you whitelisting mac addresses on? What's going on here? I work in a university that uses Infoblox. Devices have to have their MAC addresses registered to receive an IP address from DHCP, so part of the process for a new machine is that we look up the MAC address and add them in prior to imaging them. Is this unusual? I kinda thought most places had a whitelist structure, but again, pretty new.
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Jan 14, 2015 04:02
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Eh, I think FERPA's almost (is?) as big of a deal as HIPAA, and physical access control is almost nonexistent there, so I don't know if I can disagree with them. Then again I fully admit to being way under-qualified to make a logical judgment one way or the other. In any case, I learned something new. Just kinda assumed white-listing would be done at most medium/large businesses/environments.
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Jan 14, 2015 04:29
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Ahdinko posted:If you have none of this, then yes, you're gonna have to go up to each machine and go an ipconfig /all Thanks for the responses all, confirmed my suspicion if nothing else!
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Jan 14, 2015 17:42
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Sickening posted:I haven't read much on it, I assume they are trying to make a prettier windows 7 this time right? It's more like they took the architecture of Windows 8.1 and crammed the metro interface into the start menu. This is a gross simplification (much like that headline  ) and I wish I had more time to play around with it because it seems like it'll be pretty good. Snip of the start menu, left-clicking brings that up and keeps you on the desktop.
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Jan 21, 2015 17:58
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Docjowles posted:Apparently I'm getting too old for this poo poo. That start menu pic looks like a Jackson Pollock painting. Someone just rook randomly colored/sized objects and flung them across the screen. For what it's worth, you can resize them, or just remove every one of them altogether. 
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Jan 21, 2015 18:29
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Getting certified in Win 10 is going to be a bitch.
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Jan 21, 2015 18:58
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Working in IT 3.0: Echo goonlord (Not as good as the current title, but still making me laugh)
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Jan 22, 2015 17:12
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Kerpal posted:Wait if you can now copy and paste in powershell/cmd prompt, how do you cancel running commands? Ctrl + C usually works. Haven't tried in Windows 10. Yeah, it's the same, I just tested. Ctrl+C still breaks any commands if you don't have anything highlighted.
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Jan 22, 2015 23:05
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evol262 posted:It hopefully also does implicit copy on highlight Just tested that as well, and yep. If you highlight EDIT: and hit enter, it copies. Japanese Dating Sim fucked around with this message at 00:09 on Jan 23, 2015 |
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Jan 23, 2015 00:05
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Dark Helmut posted:I'm always happy to look at resumes and give an opinion. I'm not a resume writer per se, but I see dozens per day and I have the advantage of seeing what drives interviews and what doesn't. I feel like you might regret this given that I'm also interested in this, even though I'm happy where I am and think I will be for some time. Alternatively, this is a clever plan for you to get a bunch of resumes and be like "Your resume looks great! Also, I have a position you might be interested in..." 
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Jan 23, 2015 17:26
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Dark Helmut posted:As far as placing you goes, I only really work on roles in Richmond/DC so unless you're in those areas I probably can't help.
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Jan 23, 2015 19:25
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Sacred Cow posted:Have a quick ethics(?) questions when it comes to accepting jobs offers. This is all my personal opinion, but - In a normal offer-to-hire window (about a month), I'd say that no, doing something like this isn't really kosher and should only be done in extreme circumstances. Given that it's been almost 3 months, I don't think it's at all outside of the realm of decency for you to try again to get some concrete feedback - you could include something like that you are "attempting to make some financial decisions that will be impacted by my employment status." If they don't respond to that, then I'd say it's pretty reasonable to accept another job. At the very least it's certainly not unethical.
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Jan 24, 2015 00:08
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tadashi posted:I need to say something that is mostly truthful to get people to leave me the gently caress alone and stop asking me about this every 30 minutes. "I am a network admin, you need to talk to someone who works with audiovisual equipment." (Sorry, no idea about that sort of stuff.)
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Jan 26, 2015 17:38
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Docjowles posted:As the parent of a 1 year old, this sounds remarkably like my last year! At least I have a cute babby to show for it I guess.  . Carving out 30 minutes a day at home to work on my VM lab and study for certs is asking a lot.
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Jan 28, 2015 18:11
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Dell sent us a pre-imaged 240GB SSD for some troubleshooting on a very expensive Precision I've been dealing with for a while. I popped it in, booted it up, and everything's going great, but then I notice it only has 26GB free. I start cursing Dell's bloatware but then I'm looking and there's basically nothing on here. Long story short, this system has 192GB of RAM, and Windows was set to handle the page file, which meant it was devoting 192GB of space to it. Oops.
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Jan 29, 2015 18:54
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For all the independent contractor tape librarians living in Oklahoma.
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Jan 30, 2015 21:29
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Sickening posted:Looks like my boss wants to promote my desktop guy and now I need to be looking for a new entry level guy to do the chill desktop stuff. Haven't had to hire anybody all on my own in a while, so this should be pretty fun. Hey, didn't know you're in the DFW area. I definitely would've jumped at that about a year ago.
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Feb 2, 2015 18:28
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I will never not first interpret "POS" as "piece of poo poo."
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Feb 3, 2015 14:57
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Super Slash posted:It's all well and good to bullshit with colleagues anyway, but it's kind of isolating to not be able to talk shop with anyone; I had a play with PDQ Deploy today and had no one to geek out with Geeking out over the Internet with you after looking at PDQ Deploy (and testing it myself). That is some seriously slick software... might have to see if I can get the boss to spring for it (license is pretty cheap too).
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Feb 13, 2015 20:33
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GiveUpNed posted:Career advice I'm not really sure I understand what it is you're currently doing (the service department of what? the school you flunked out of?) versus what you're wanting to do in the near future. My immediate reactions to your post and questions are that A) that interview question is dumb - if he's going to ask a generic, cliche interview question, he should probably expect cliche responses, and B) as far as "what else can you be doing" - look elsewhere? If the upward mobility in this company is so stagnant it doesn't sound like the right sort of place to plan a career in. Aside from that, generic advice like studying for relevant certs, setting up a home lab and playing around and breaking/fixing things, etc.
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Feb 13, 2015 22:08
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I closed out a bunch of tickets and now I have nothing to do for 2 hours. Normally I'd be studying for something now but 
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Feb 13, 2015 23:02
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skipdogg posted:What part of the world are you in? Is the IT market depressed there? IIRC, he's in the Dallas-Ft. Worth area, which is doing alright. I remember because his job posting was definitely something I'd have applied to about a year ago.
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Feb 18, 2015 20:34
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Misogynist posted:VMware [...] They're rapidly becoming irrelevant Wait, what? Really? And yeah, I did read all of the rest of your post; I've just never picked up any hint of that at my position (which just occasionally requires tinkering with our vSphere). That's kind of a bummer to hear.
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Feb 19, 2015 17:48
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Sometimes reading this thread makes me feel so overwhelmed. I'm at the point in my career where I'm just starting to fiddle with scripting/Powershell etc. and wondering how I'll ever get to a level where I can understand most of this. :/ Then again, all of you people have to retire some day and it's not like anyone's jumping into IT behind me with their CCIEs/MCSE's ready to go. At least it should be interesting...
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Feb 20, 2015 04:30
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I'd used it before, but since you recommended it I went ahead and started using the Cloud-to-Butt add-on and it made reading the OP joyous. 
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Feb 20, 2015 19:32
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moonsour posted:"The posting said 40-45k but I definitely don't think I warrant THAT much so maybe mid 30s?" Dude.
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Feb 26, 2015 20:27
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moonsour posted:I am literally my own personal Hitler right now. I mean it would still be twice what I've EVER made but goddamn. Shoving my head into the oven over here... There's probably no undoing that salary damage for this position. And unfortunately this is the kind of thing that can stick with you (since future raises are almost always based on a percentage of your current salary). I wouldn't necessarily advise you to turn them down if they come back with an offer at the salary you negotiated yourself down to, but at least consider A) how long you've been looking before you got this interview and B) how lively the IT market is where you are, and weigh that before you accept. That said, if they do come back with the low end of their posted range, I wouldn't worry about it. 40k's a perfectly fair starting help desk salary.
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Feb 26, 2015 20:34
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Also, depending on what you're looking for, I've gotten interviews (and jobs) because I went to the company's site directly and found positions that I hadn't seen otherwise. You can google stuff like "managed service provider <your city>" and look for sites that way.
Japanese Dating Sim fucked around with this message at 00:01 on Feb 27, 2015 |
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Feb 26, 2015 22:55
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