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Just last month, I had to bring my '14 Mazda CX5 in for a TSB repair which was for the driver's side view mirror which would vibrate/shake when driving, making the image in the mirror distorted. I brought it back to the dealership where I bought the car from. I went on a test drive with the tech and when I pointed out when it was vibrating, he loudly announced that this was "normal", even after I gave him the specific TSB info. He claimed it was "not vibrating enough". So I didn't argue, just simply took my business to another Mazda dealer who instantly acknowledged the problem and ordered the new $790 mounting bracket (covered under the TSB). After waiting a week for the part to come in, I go back to them, and they replace the bracket. Problem solved? nope...Before I pulled out of the service center garage, I go to adjust the mirror, and I can hear it moving but the mirror itself barely moves. I tell the service writer that there is a problem, and they get a different tech to look at it, and what do you know...the first tech who completed the TSB broke a few clips on the back of the mirror that connect to the bracket. They had to order me a new mirror, which took another week and forced me to make another trip out there for them to repair. As I was about to leave after this repair, the service writer cheerfully reminded me to rate them 10 stars on their survey!
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Feb 8, 2015 01:27
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| # ¿ May 17, 2024 23:30 |
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