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Geoj
May 28, 2008

BITTER POOR PERSON
To offer a counterpoint, if you find a decent dealer cling to them like death. I have a Ford dealer about 20 minutes north of me that I will trust implicitly with any repairs I'm not capable of doing myself. Years ago my Focus wouldn't start, and when I got out of the car there was gas pouring off the top of the tank. Towed it in that morning, by 4 that afternoon they had not only replaced the fuel pump but the service manager was able to cover it under a TSB that included covering parts & labor under an extended warranty even though my car technically wasn't exhibiting the symptoms described in the TSB. A few years later they fixed a problem with one of my company cars that had been in and out of three other dealers without resolution because apparently they didn't want to tie up a lift to pull the transmission and replace clutch packs under a recall (it was a 2010 Fusion with the joint Ford/GM six speed.)

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