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My parents just had their new laptop (LG Gram) compromised. Apparently the computer became unresponsive and they got a virus warning and a phone number to call "microsoft" to resolve the situation. My dad's grasp of English is tenuous at best so he always delegates these things to me or my brother but unfortunately this time he decided to act... sigh. What the scammers did to their computer is a mystery to me, but he did have to type some stuff into various windows. I told them not to power up that computer until I come over this weekend to nuke it from orbit and do a clean install of windows, but considering they had complete access to the laptop, would that be enough? Any other steps I should take, like change router passwords and some such? All passwords were changed and banks notified, but I want to be sure that these fuckers still wont have access to this laptop.
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Feb 9, 2024 23:20
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| # ¿ May 12, 2024 06:24 |
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Thank you for putting my mind at ease! Everyone's time and expertise is greatly appreciated! 
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Feb 11, 2024 16:45
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