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Any recommendations on a 60+, could grow to 100 seat office phone system? We might be upgrading from the Allworx system we have in place now. We have a SIP trunk and a PRI for faxes, but PRI could go away.
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May 26, 2016 22:12
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OmniCorp posted:Any recommendations on a 60+, could grow to 100 seat office phone system? We might be upgrading from the Allworx system we have in place now. We have a SIP trunk and a PRI for faxes, but PRI could go away. What are your needs? Do you need conferencing? Video?
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May 27, 2016 03:54
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OmniCorp posted:Any recommendations on a 60+, could grow to 100 seat office phone system? We might be upgrading from the Allworx system we have in place now. We have a SIP trunk and a PRI for faxes, but PRI could go away.
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May 27, 2016 04:05
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Ya'all are asking the wrong question How much are you willing to spend?
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May 27, 2016 15:15
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Just one location but could expand to a second. 2-3 conference rooms. Need ability to host conference calls. No video, cost not an issue. Having phones that easily work at home would be a plus.
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May 27, 2016 15:41
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Fuze?
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May 27, 2016 15:48
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if cost is not an issue, would you be willing to hire me as a consultant for the project?
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May 27, 2016 15:55
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Pretty normal usage requests, so nothing jumps out as an obvious choice Mitel: has the conference system built in for setting up and hosting(dial-in, PINs, etc), remote phones are easy, options for hot desking/users with phones at home and office, able to link systems or use one and setup the other side as remote phones. Assuming for your conf rooms you have polycoms or something similar which is no problem(either analog or SIP). Runs on mitel hardware, standard servers, or even as a VM, or as a hosted solution. Systems would be the MiVoice Business, used to be the MCD/3300 Toshiba is similar but items like the conferencing are addons. Runs on dedicated equipment or as a hosted solution. This would be the IPedge(hardware) or VIPedge(hosted) Allworx has a recent system out that goes upto 180 users but that's new since I left the last place I was at, was still working on the 6x and 48x lines
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May 27, 2016 16:05
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You can use pretty much anything, depends on your cost etc. Mitel is a good solid solution that will cost a bit more. Shoretel loving sucks, don't use them ever. Cisco is going to cost you a mint and the conferencing requires a blood sacrifice to understand. Depending on your Microsoft EA (if you have one) a standard Lync Enterprise Voice solution will also work just fine. Mitel is probably the best bet for your needs until you guys already have Lync and you'd just be adding an SBC.
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May 27, 2016 17:00
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DigitalMocking posted:Shoretel loving sucks, don't use them ever. Since when does Shoretel suck?
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May 27, 2016 18:39
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Moey posted:Since when does Shoretel suck? I hope you're kidding. Poor support, no ability to contact Shoretel directly when you do have an issue, forcing expensive 3rd party support contracts, Non-standard SIP implementation, poo poo handsets (I'm looking at you 2xx series), no ability to syslog on the 50v series, and when the log buffer fills up the box reboots or just freezes up, the T1k is ok in the US, but its a complete clusterfuck for T1/E1/PRI lines outside of the US and inside the US losing your D channel signalling is just something that's super fun and does happen several times a year without cause. Their VPN concentrator box for their non-standard SIP deployment on the 2x0 series can bite my rear end as well. Oh, and the price/performance of the shoretel conferencing system is also poo poo compared to everyone else. There, I think that covers it. But I'm sure NEXT year's update will make it all better, just sign here for a software assurance contract please.
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May 29, 2016 05:06
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We acquired some branches that had shoretel phones and they worked just fine as configured, but getting support was a pain in the rear end. We replaced it with Cisco and saved a bunch of money on support. That should be all you need to know.
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May 31, 2016 04:43
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If replacing anything with Cisco saved you money, I'm prepared to write that product off entirely.
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May 31, 2016 12:03
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KillHour posted:If replacing anything with Cisco saved you money, I'm prepared to write that product off entirely.
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May 31, 2016 13:56
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gently caress vendors that decide to backdate support payments to get covered. You provided absolutely gently caress all for two years (as the support wasn't in place), eat a dick trying to charge for it. It's the sort of practise that would make me switch suppliers out of spite.
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May 31, 2016 14:06
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Sonicwall is the same way...
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May 31, 2016 14:20
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If you let a Sonicwall device fall out of support and stay out for longer than a year, then when you apply a one-year license and support renewal you get the full term.
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May 31, 2016 14:44
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The MSP I used to work for recommended ShoreTel's cloud product for SMBs and nobody ever really had problems with it, I think people generally find their on-prem stuff to be the nightmare.
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May 31, 2016 15:26
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What about Avaya's IPOffice product? I am guessing that the main problem is if you have that kind of money you can just buy phones made of pure gold. edit for spelling
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May 31, 2016 15:42
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stevewm posted:Sonicwall is the same way... Barracuda does this poo poo too, it's obnoxious. I wasn't using your Energize Updates (fancy word for software/definition updates) for 14 months at all, why backdate it? Oh you want me to switch vendors? Gladly. I mean I get backdating a hardware warranty for a 3 year old piece of hardware so you can't skip out on the hardware warranty cost and just re-up it later down the line and get a "Free" replacement when a unit fails, but the backdating of software updates annoys me. Fortinet does this too with their UTM renewals on their Fortigate units - a workaround is you can typically order a 2 or 3 year renewal and they'll start the UTM license term when you apply it, versus backdating it to your lapsed support period. Anyway /derail over
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Jun 2, 2016 01:40
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OmniCorp posted:We might be upgrading from the Allworx system we have in place now. We have a SIP trunk and a PRI for faxes, but PRI could go away. OmniCorp posted:Any recommendations on a 60+, could grow to 100 seat office phone system? OmniCorp posted:Just one location but could expand to a second. 2-3 conference rooms. Need ability to host conference calls. No video, cost not an issue. Having phones that easily work at home would be a plus. CrazyLittle fucked around with this message at 02:06 on Jun 2, 2016 |
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Jun 2, 2016 02:03
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SubjectVerbObject posted:What about Avaya's IPOffice product? I am guessing that the main problem is if you have that kind of money you can just buy phones made of pure gold. gently caress Avaya, their poo poo is garbage. Bad handsets, poor feature set, pain in the rear end to manage.
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Jun 3, 2016 18:06
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Maneki Neko posted:gently caress Avaya, their poo poo is garbage. Bad handsets, poor feature set, pain in the rear end to manage. Oh I know. I support Avaya stuff at the call center level. It always seemed to be that IPOffice and the small business stuff was always a stepchild that they didn't know what to do with.
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Jun 3, 2016 19:12
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DigitalMocking posted:I hope you're kidding. Woof, never had any issues like that. When I managed it, it was in a smaller environment (300 regular users, 50 seat call center). Our reseller was pretty solid, never had any issues with their support either.
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Jun 3, 2016 19:48
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stevewm posted:Sonicwall is the same way... If nothing changed since I quoted them 3+ years ago, they backdate support up to a 1 year max. After that, you just lose a year. Unless you buy 3 years upfront - that forgives the backdate and gives you the full term. Vendors do it to get rid of the loophole of "only buy support when poo poo breaks," so they don't lose money.
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Jun 3, 2016 21:47
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KillHour posted:Vendors do it to get rid of the loophole of "only buy support when poo poo breaks," so they don't lose money. Seems like it'd upset their customers a lot less if they changed to a policy of "ok you can resume support, but any support incidents you file in the first 12 months come at a surcharge equal to the support cost for the 12 month period preceding the incident that you haven't already paid for". Get new support and file an incident right away? That's a 12 month surcharge. Go 11 months before filing an incident? You only have to pay one month's surcharge. Let your support lapse for 3 months, then have an incident right after you re-up it? That's a 3 month surcharge.
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Jun 4, 2016 05:10
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Is anyone using Cisco Spark for voice calls? We need to throw our barely functioning on-premise PBX at some point and as an iOS shop for corporate devices I'm interested in the "first class citizen" that VoIP apps are going to be in iOS 10. And Cisco are the first people to have announced that they are going to be working with Apple on this, which is appealing. Or do people think that any non-poo poo vendor is going to get on board with support?
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Jun 17, 2016 22:39
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biznatchio posted:Seems like it'd upset their customers a lot less if they changed to a policy of "ok you can resume support, but any support incidents you file in the first 12 months come at a surcharge equal to the support cost for the 12 month period preceding the incident that you haven't already paid for". Then it would just piss customers off that had an issue and expected support to cover it when their sales rep didn't properly explain that to them. Also, it would make everyone else's support contract price go up. Support is like insurance. Companies calculate the cost expecting the times you have it and don't need it to offset their outlay when they need to fix your poo poo.
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Jun 19, 2016 15:42
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Asterisk is great if you're not relying on it for a paycheck. i run a small raspi board at home for some phones so i can sit on conference calls without burning my ear up, and I also do a lot of experimentation using the app_rpt plugin for Asterisk, which interfaces it to various two-way and ham radios. I can fire off touch tones over the air and it'll pipe back with a speech synth'd weather report or a slow-scan TV image of a webcam. And of course you can link it with other radio nodes via IAX.
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Jun 21, 2016 04:04
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Jonny 290 posted:Asterisk is great if you're not relying on it for a paycheck. i run a small raspi board at home for some phones so i can sit on conference calls without burning my ear up, and I also do a lot of experimentation using the app_rpt plugin for Asterisk, which interfaces it to various two-way and ham radios. I can fire off touch tones over the air and it'll pipe back with a speech synth'd weather report or a slow-scan TV image of a webcam. And of course you can link it with other radio nodes via IAX.
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Jun 21, 2016 04:07
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Has anyone messed with the Meraki MC74? I got my NFR model yesterday and it's kind of nifty, but I can't do anything serious with it because the Systems Manager can't upload 50-100k files for the IVR recordings.
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Jun 21, 2016 19:29
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1st AD posted:Has anyone messed with the Meraki MC74? I got my NFR model yesterday and it's kind of nifty, but I can't do anything serious with it because the Systems Manager can't upload 50-100k files for the IVR recordings. Get that through a partner program or one of their webinar deals? We're a partner and the handset prices seem cuckoo, but the overall service options seem reasonable. Maneki Neko fucked around with this message at 19:56 on Jun 21, 2016 |
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Jun 21, 2016 19:41
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Yeah through Ingram Micro - NFR is like 1/3 of our normal vendor cost.
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Jun 21, 2016 21:03
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adorai posted:I run a 200 node fax to email gateway on asterisk (well elastix, but same diff). Very successful and it saved at least 5 digits of currency. Care to elaborate on this some more?
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Jun 21, 2016 22:33
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Moey posted:Care to elaborate on this some more? edit: calls that come in from our internet based sip trunk sometimes fail, but the vast majority (at least 99.5%) complete on the first retry). Our T1 calls are virtually 100% successful.
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Jun 22, 2016 04:15
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DigitalMocking posted:I hope you're kidding. The 480 series handsets seem pretty good. I like them better than the Cisco sets I dealt with several years ago, and there's absolutely no comparison with the dogshit Avaya phones we had. My only gripe with the 480s is they take forever to boot up. I do have gripes with Shoretel, though. I'm not a fan of their SG90 phone switches, and the SG90-V is a bad joke; they offer virtual switches, which seem fairly solid, but for some reason vendors sure like to keep pushing the physical hardware. And Shoretel Communicator is hot garbage, especially if you try to use it as a softphone as it loves to mysteriously break at random. SubjectVerbObject posted:What about Avaya's IPOffice product? I am guessing that the main problem is if you have that kind of money you can just buy phones made of pure gold. Put it this way: I work in an office that went from Avaya IP Office to Shoretel, and the Shoretel system was tremendously better.
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Jun 22, 2016 16:59
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adorai posted:I can elaborate some. Elastix (an asterix linux distro) has all the functionality built in. I have a sip trunk to the elastix box from my cisco call manager, and I create IAX extensions for any user that wants a DID fax number. I then tie that to a fax modem in elastix, and define an email address for the user. Call comes in to DID, routes to elastix, routes to IAX extension, routes to fax modem, turns into email with TIFF attached. it took about 15 minutes to go from reading about elastix to proof of concept, and that was 4 or 5 years ago. It's gotta be even easier today. This sounds pretty cool. I am getting sick managing our poo poo fax environment. It is a mix of pots lines, lines spit out via VG224 and then a bunch of ATA187/SPA112 hidden under desks and whatnot. Edit: Are you sending faxes through Elastix as well? Moey fucked around with this message at 17:41 on Jun 22, 2016 |
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Jun 22, 2016 17:35
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Moey posted:This sounds pretty cool. I am getting sick managing our poo poo fax environment. It is a mix of pots lines, lines spit out via VG224 and then a bunch of ATA187/SPA112 hidden under desks and whatnot. You can but I don't. They just use the fax at the branch which shares a line with the Alarm.
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Jun 22, 2016 18:59
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adorai posted:You can but I don't. They just use the fax at the branch which shares a line with the Alarm. FaxOIP - gently caress you it's 2016 just send me a dropbox link
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Jun 22, 2016 21:32
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(Yes, I know it's a compliance issue on most cases)
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Jun 22, 2016 21:32
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