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KillHour posted:Vendors do it to get rid of the loophole of "only buy support when poo poo breaks," so they don't lose money. Seems like it'd upset their customers a lot less if they changed to a policy of "ok you can resume support, but any support incidents you file in the first 12 months come at a surcharge equal to the support cost for the 12 month period preceding the incident that you haven't already paid for". Get new support and file an incident right away? That's a 12 month surcharge. Go 11 months before filing an incident? You only have to pay one month's surcharge. Let your support lapse for 3 months, then have an incident right after you re-up it? That's a 3 month surcharge.
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Jun 4, 2016 05:10
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| # ¿ May 3, 2024 05:30 |
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