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Anyone ever seen a phone, specifically Shortel, stop working over the handset but work over the speaker? I figured PoE but nope, and apparently Shoretel says it's a QoS issue. Lo and behold QoS is misconfigured, but could that really cause some bizarre issue with handsets vs speakers?,
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Nov 9, 2016 00:16
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| # ¿ Apr 30, 2024 16:23 |
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Has nothing to do with cables, phones, etc.. If phone is moved it functions normally. Degradation occurs on some ports over the course of a week or two.
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Nov 9, 2016 00:26
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First things first - do you have a JD?
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Apr 18, 2017 05:01
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Are you forwarding ports to allow RDP access directly to a terminal server or back to their workstations where they're using soft phones?
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May 25, 2017 12:20
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So you just have 3389 opened up? Nothing is in front of the RDS? And they're using soft phones correct? I've seen this work just fine anywhere I've ever been, but always with a VPN + softphone. if they are using company issued equipment at home I'd pilot switching over to a VPN and see if it makes a difference.
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May 25, 2017 13:51
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| # ¿ Apr 30, 2024 16:23 |
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Are you hosting VOIP off site or on-prem?
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May 25, 2017 15:35
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