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On her laptop, open up Task Manager (ctrl-shift-esc) and go to the Performance tab. Is there a lot of activity on the Wi-Fi selection? If so, click on the Open Resource Monitor link and select the Network window to see what process(es) are talking so much. If there isn't a lot of network activity, try wiring her up to the router to see if it's just a strange Wi-Fi issue.
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Feb 18, 2017 04:38
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Glad you were able to figure it out. I'll have to find a different tool to quickly look at network usage if Task Manager doesn't show accurate results.
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Feb 19, 2017 18:01
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