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*checking big bill with counterfeit pen* "I just printed that this morning!"
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Jun 13, 2017 00:11
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Starman Super DX posted:As a general rule I'm not big on overly friendly people in non-social situations. It's just me, you can call me bitter or salty or whatever you like but I just don't get strangers who excitedly shout "hi howzit going!?" at you like you're old friends that haven't seen each other. Like I've got customers that I build a report with because they were super chill and acted normal, but this expectation that all retail workers are your best friends who want to hear your life story is utterly beyond me. At least that's the assumption made and perpetuated by the retail gods, aka the same people who make decisions like mandating how many hours are assigned based on the numbers the store did at the same time last year and thinking it's a real good idea to have off-shift employees run deliveries on their way home, aka the borderline retarded nephews of someone important who have never set foot behind a cash register in their lives. So, capitalism as usual.
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Jun 13, 2017 03:20
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Called the customer service line for a semi-luxury retailer this morning because I thought my order had been hosed up. It turned out that the error was my fault, but the rep was clearly bracing for a screeching entitlement explosion anyway. I apologized for being That Customer and wasting her time, and I thought glitter and rainbows were about to come pouring out of my phone. Khadijah, Nordstrom call center worker in Virginia, whatever you're getting paid it's not enough.
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Jun 13, 2017 19:01
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new phone who dis posted:I worked in a pretty affluent area when I slung coffee for Starbucks and the housewives were by far the worst. Say what you will about rich white dudes and the patriarchy, almost all of the doctors, lawyers, Admirals, etc. that I waited on were friendly and good tippers. By contrast, their wives were horrible ogres.
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Jun 13, 2017 20:22
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Ralph Hurley posted:Sorry sir, that's just store policy.
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Jun 14, 2017 22:30
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Starman Super DX posted:What is it with these ridiculous sounding post-millennial names? Like, "Gavin" and "Xandir" and "Braedan". I'm sure I've heard some others too
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Jun 16, 2017 01:14
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CaptainBtaksDad posted:I learned a lot of invaluable skills as a teenager working retail. How to deal with people, be professional, etc. Some days were hard but that's because I was 16.
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Jun 17, 2017 17:00
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Starman Super DX posted:Maybe I'm misunderstanding, and I'm not contesting whether or not the guy is a douche, but I think I can kind of see what he means about customer service. People are totally capable of understanding this if they've never worked retail or food service of course, but if they have, and they were good at it, I know they do. On my zombie squad, give me really excellent waiters.
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Jun 17, 2017 21:21
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berth ell pup posted:Target sucks. When I lived in Atlanta I went to one to get a can of Murray's pomade and they didn't have it so I knocked over a display and then pissed all over the men's room.
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Jun 17, 2017 22:51
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My standard response used to be a deadpan "I'm sorry sir/ma'am, that promotion ended last week." They really loved that one.
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Jun 20, 2017 07:24
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That Robot posted:working retail helped inform my opinions about class, labor, management and capitalism  Thank you retail for purging my soul of the last vestiges of liberalism
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Jun 22, 2017 21:12
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Re very very rich people: not my story, but my partner's. He went to an Ivy League university on scholarship and earned walking-around money working as a barista/bartender. His former employer was a coffeeshop on one side and a bar on the other, located on a narrow street, and if you know the school and the town you probably know which one I'm talking about. Partner usually worked the opening shift. The café side served coffee and pastries and things, and also juice, but back then it was bottled juice only. No fresh-squeezed juice on the menu at all. That didn't stop one regular customer from ordering fresh orange juice every morning, because although the cafe didn't officially serve it, the bar did keep oranges around for drink garnish. This kid was the son of some oil magnate or other. Every single morning he'd double-park his Lambo, come into the shop and order a fresh-squeezed juice. He'd wait patiently and politely while my partner went to the bar side, dug up a bunch of oranges, squeezed them by hand, and rang the guy up for $25. Meanwhile parking enforcement would inevitably come by and slap a $250 ticket on the Lambo, which was always blocking the entire street, bringing the customer's daily OJ tab to $275. He never batted an eye. Partner said he was very nice, tipped pretty well, and didn't seem to comprehend that there was anything out of the ordinary about this arrangement. spite house fucked around with this message at 19:23 on Jun 27, 2017 |
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Jun 27, 2017 18:58
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Something for non-retail vets to keep in mind: if a retail worker is doing something annoying -- hounding you when you just want to shop in peace, interrogating you about charity drives and membership programs and credit cards and poo poo when you're checking out, asking a bunch of seemingly dumb and pointless questions, etc -- you can be certain that it was all the idea of some suit at the head office. The worker doesn't want to be doing these things and would much rather use her own judgment, but she will get shopped on her spiel and if she fails a shop she's looking at a writeup. You hate hearing it. Trust and believe that she hates having to do it, and getting snapped at for it, dozens if not hundreds of times a day. Also, if there never seems to be anyone around to help you shop, or if there aren't enough lanes open, or if the store's a mess, that's almost always down to head office or general management not assigning enough staff hours. Keeping the absolute bare minimum of workers on the floor at any given time is a core principle of retail doctrine. If you grouse at the cashier about it you are going to hell. Starman Super DX posted:I think keeping the offer open and giving them a little space (unless they're suspicious) is going to be more appreciated by the customer than anything- especially because in some retail stores the secret shopper isn't necessarily a store manager, just some random customer they pulled aside beforehand and asked them to fill out something detailing their overall experience after and whether or not the basic things happened e.g. "did any employees offer assistance?", "were you given a friendly greeting?", "were you offered carry-out service?" and most normal people aren't going to be upset that they were only asked if they needed help once by the same person and that they didn't insist. I would think, anyway. spite house fucked around with this message at 19:40 on Jun 27, 2017 |
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Jun 27, 2017 19:38
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The real purpose of tipping culture is brilliantly illustrated by how people who don't tip or don't want to are unable to express this sentiment without also sneering theatrically at tipped workers in general. It's strictly a power game and serves to establish and reinforce class distinctions in a society that claims not to have any.
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Jun 30, 2017 20:24
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I'd rather sweaty tit money than sweaty shoe money, and I've had to take a lot of both. Sweaty shoe money usually comes from cyclists, specifically those Spandex-warrior dipshits who just fart around the city blocking traffic on weekends but dress like they're riding the Tour de France and don't carry wallets because "it's too much weight". Between the fetid shoe money and the budgie-smuggler shorts it's like it's their primary mission to gross cashiers out.
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Jul 2, 2017 00:38
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Gorilla Salad posted:EDIT: Nope, I remember the money which really disgusted me the most - people with nasty hands. Like open sores, or covered in warts and poo poo. I'd have to go wash my hands even if it means making a customer wait. The people in line behind her were irritated that I made them wait while I cleaned up.
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Jul 4, 2017 20:54
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spacetoaster posted:Wow. What else to parents/kids do?
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Jul 5, 2017 16:53
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Sibilant Crisp posted:one time a customer called me Line Hitler. After a while I figured that I wasn't paid enough to play Line Police. Whoever was in front of me got rung up and that was the extent of my involvement. Had a similar breakthrough about trying to catch shoplifters, and, indeed, anything that wasn't on my list of duties as described in the orientation materials. Made life a lot easier.
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Jul 6, 2017 01:24
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Kelp Me! posted:Never had an issue writing 0 instead of cash though, I don't think it's rude if you're leaving the cash in there with the check. I usually just draw a line instead of writing 0 but same concept.
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Jul 6, 2017 05:12
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Starman Super DX posted:you know, I've never written anything in the tip line after taking my receipt when I leave cash behind on the table. Is this something I should be concerned about?
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Jul 6, 2017 06:06
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MC Hawking posted:Edit: I like mornings in retail. Plenty of time to read and argue about authoritarian power systems with the ice machine. Mids can be OK depending, but gently caress closes unless you really really like gobacks, trying to get people to leave when they've decided that they live there now, and the fun game where you have to find all the gross things customers have hidden behind the merchandise.
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Jul 7, 2017 18:17
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