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Kelp Me! posted:I was in Vegas in February for work and while the general casino scene was some great people-watching, by far the saddest were the ones who were clearly lifers - at the slot machines at 10AM with a beer and a half-full ashtray, and you know it's not that they're starting early, it's that they've been there all night Working Beer is LEAGUES better than being on the front, but when poo poo like alcohol gets involved or in your case gambling too, it's a lot more depressing. I've got a kid who's gotta be 23-24 and he's in a couple of times a day, every day for a 25oz of Twisted Tea. He's got the red nose and everything. Plus, if people are buying these one at a time and not getting cases, it's almost certainly because they're trying to hide it from someone. 
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Jun 14, 2017 20:04
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VideoTapir posted:Or maybe he's panhandling his way from drink to drink? Ehhh I can usually tell the bums apart from the people who have SOME kind of source of income. Although The Lush's source for a time was trying to return razors he had just taken off the shelf.  Honestly, the couple of homeless kids that I see don't usually cause any trouble. They usually just use the restroom and then briskly leave.e: no, they don't take anything to my knowledge. at least not in my department anyway.
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Jun 14, 2017 20:13
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Kelp Me! posted:The sad thing is aside from food and people-watching and generally wandering around the casinos baked as gently caress with my wife laughing at everything, the one actual gambling-related thing I wanted to do was play an old-school analog 3-reel/pull-arm slot machine. Sadly I was unable to find a single one, it's all digital now I miss old arcades. This is largely what they look like now. Giant ipad games blown up on big screens. berth ell pup posted:You work at a convenience store, badly I might add! Not disputing this!
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Jun 14, 2017 20:29
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ArbitraryC posted:Like I get cashiers hear those kind of lines all the time but it feels a bit self defeating to get mad at both people who are rude to them and people who are at least trying to be nice. I agree. Being in this kind of position just pushes you to that point where little dumb things start to irritate the poo poo out of you. I feel a little guilty when I accidentally give a less than enthused look to someone who really was just trying to be a little friendly, see that I'm feeling extra pissy, and back off. They're not the people I hate, usually. It's the ones who INSIST on it who drive me crazy. Again, most customers aren't nuts, nasty, or dumb enough one to notice immediately. It's just that small percentage that is enough to cause ire. Kinda like how most of the posters in this thread have been friendly, normal, and reasonable, save for a small handful. I think I should also point out that I'm fairly certain that I never said that I hated my job, or that it's the worst in the world. I actually kinda like my job when I'm not directly serving people. I get to talk about beer and shelve beer and help make choices on what we bring in, and I like most of my normal regulars. By no means do I want to stay here though because of all of the reasons that have already been outlined- nobody of sound mind actually wants to stay in retail if they can't already help themselves. Going back to my first point, sometimes having to deal with people in a service capacity for extended periods of time just makes you stressed and unfairly surly, but would be made much easier if not having to deal with THOSE people. Which is exactly what this thread is for- venting and complaining about the horrible ones that make your job feel like it sucks more than it probably should.
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Jun 14, 2017 21:37
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The front end stopped issuing paid stickers altogether a year or so ago. The rumored reason was because a customer became extremely irate and complained that they were being accused of stealing when one of our less lucid employees had to run outside and put one on her water. Literally everything and everyone involved in this situation is dumb.
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Jun 14, 2017 22:33
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DemonDarkhorse posted:Uhhh, you might want to think twice about sitting in those comfy chairs. They never get cleaned. In the ~10 years we had them before the lady peed in them all, they were never cleaned. Not even vacuumed. Ever. Just think of all of the foul things people did on them during that time that nobody happened to notice.
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Jun 14, 2017 23:15
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My bro used to work in a B&N in NYC and he had some horror stories. People can just exchange literally any book at all for cash or credit or something can't they?
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Jun 14, 2017 23:37
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Arcsquad12 posted:They are grown up, they're just self entitled baby boomer fuckoffs. During my time in retail I never had problems with young people. Teenagers I expect to be annoying, but people in their 20s were the most agreeable and patient I found. Whenever I shop I don't give the workers any grief because I know they've already had at least three fifty-seventy year olds tell them off for a hit out of their control. It's really is a generational thing for the most part. It's mainly only older people that act super entitled and get pissy if for whatever reason you can't give them exactly what they want. I had to hit one 40-50 year old lady for all three of our Beer LAWS, which I literally can't break unless I want to lose my job and get fined something like $20k, and when the manager caught her slamming her beer into trunk, he asked her what the problem was and she screeched at him "THAT LITTLE PISSANT NEEDS TO GET HIS poo poo SLAPPED." Because I wouldn't break the law for her. What really shocks me is now we have this kid who's twice now come in at two minutes before closing in order to take the timely process of putting together a six pack. Plus, I can't very well start a transaction that end up going past closing because again, laws. The first time I was in the middle of locking up, shutting down, and getting the department in order for the next day when i told him "oh sorry we're closed" "Oh well can I speak to a manager." "Uhh well they're not going to be able to ring you out. We can't sell after closing the department." "Oh I know." I inform him that there aren't any managers here anyway and that he can speak to the nightcrew head or whatever, and he goes up front without much of a fuss. On my way out I see him nonchalantly discussing something with the poor girl left for the last hour until store closing. The next day she informs me that he was complaining about me. Because the manager has to lock the door nearest me, and I was "rude" (when I really wasn't at all) and poor customer service, etc. It's not a super interesting story, but I couldn't believe that this guy who was probably in that early twenties range had the nerve to complain. Most millennials that aren't particularly affluent usually seem to "get it" imo.
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Jun 15, 2017 00:14
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Do it ironically posted:It's not exactly retail but I was a youth sports coach for a long time and sports parents are every bit as bad, I remember one time I was volunteering coaching ten year olds, division 6 so really just kids who like the sport but suck Holy crap that's sad  that poor kid.I wonder if he's killed himself/his dad/both him and his dad by now.
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Jun 15, 2017 01:37
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DemonDarkhorse posted:not anymore, they tightened up the return policy quite a bit.  Surprise ending! Pretty normal night tonight. I might get through this one without feeling any degree of seething rage. SpaceClown posted:Quit your retail job to run a camera tripod forum and then use your experience to start a comedy forum. I hear that is mighty profitable. I'm hesitant to take advice from a self-professed extra-terrestrial jester. Idk something just tells me that you may not entirely be on the up-and-up 
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Jun 15, 2017 01:46
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Antiquated Pants posted:I stole a dumb joke from a customer who said that I "should ask for a raise, but they'd probably just get me a taller chair" This made me smile. At least saying something witty in response makes you feel good enough about yourself that you can ignore whatever silly thing was initially said. Also, the girl watching the front tonight came back to gave me cash and tells me that all of the crazies are up front tonight and not back here, apparently. Someone inquired about "a device that pumps the air out of soda bottles" I don't even. 
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Jun 15, 2017 03:23
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Rutibex posted:most of these "customer phrases" are just people trying to make a bit of small talk. its like talking about the weather I get that, and I'm not trying to come off as more critical of it than I need to be, it's just that I'd give a little more credit to someone saying something a little more original. I mean come on, what person in my position hasn't heard "Guess it's free!" thing before? I'd even take some well-meaning sarcasm. "If you can't get this one item to scan I'm calling your manager and placing the blame squarely on you. Jk nbd." e: ^^^^ those dominos stories are really something special. Sometimes I think I've seen some poo poo and you guys top me every time.
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Jun 15, 2017 03:38
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Certainly drunk enough for this one now. Watched some double milf porn two nights ago. Had a dream that night about two rear end in a top hat customers that I had to deal with for an extended period of time. It wasn't until several hours into the day that I gave the dream some real thought and realized... the customers... ...they were the milfs. Hope you all enjoy that. God drat you. 
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Jun 15, 2017 07:24
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Cowslips Warren posted:I still vote for middle-age white woman, usually dragging 2-4 children all named various spellings of Braiden. What is it with these ridiculous sounding post-millennial names? Like, "Gavin" and "Xandir" and "Braedan". I'm sure I've heard some others too
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Jun 15, 2017 15:31
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Rutibex posted:you think the lady taking 5 dicks in her rear end daily is going to be offended by your meek appreciation? This. I wish Charlie Laine would come into my store. 
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Jun 15, 2017 18:07
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Gorilla Salad posted:When I was at uni, I worked any lovely job I could to pay the rent, mostly retail and waiting. These are definitely things that I've thought about but have never actually said it out loud. To that end, a former coworker once suggested that "after about 10pm we should stop saying 'hello how are you' and start saying 'Do you know what time it is?'" One of the main tenets of being a horrible customer is usually some degree of selfishness. Whether it's making normal people wait behind them in line while they complain or if the policy is dumb because it's not meeting their needs. Most people are nice about it, but we have a two per variety limit policy for the craft packs. It's just a general rule so we can put out the good stuff here and there. Each time we break something up for it that goes over price point, it's a loss that we try to make up for in custom craft pack sales. Despite me explaining this, I've had several people still respond "that's DUMB!" or give me death stares. Or the lady who threw a fit that the thing she wanted cold wasn't cold because our department is small and we only have refrigerated shelf space for what sells the most. Plus it's like... if you were more understanding about it maybe I would have offered to put one aside in the cold box for you for next time but instead I'd rather you just leave.
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Jun 15, 2017 20:52
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canyoneer posted:I know a guy who owns a bunch of gas stations. Automated pumps are a thing where I live but unless it's a Wawa most of the stations around here close around 11 or so. In respect to your quote though, one of the fairly affluent towns around here there's a BP that regularly gets away with gouging rich dummies $1-1.50 more than the Shell literally across the street. There are always the same number of people at both.
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Jun 15, 2017 21:29
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berth ell pup posted:It's like "You dum-dums!! This gas is too expensive on a cashier's pay!!" You know?? Right?  idgi. I thought most people wouldn't want to pay that much more per gallon if they didn't to. I mean a couple cents sure, but a dollar seems like a lot to me idk 
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Jun 15, 2017 22:40
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berth ell pup posted:ikd i read it like dennis in always sunny babbling about dumdums. lol believe what you what, my man, it's no skin off my rear end. spite house posted:Gavin is a real, old-school name, albeit one that's just asking for a swirlie, but 100% of "creative" white people names sound really stupid when shouted in public. "BRINDLEY. BRINDLEY, YOU ARE NOT MAKING GOOD CHOICES RIGHT NOW. BRINDLEY GET BACK HERE." I learned this working bourgie specialty retail. Nah Gavin was admittedly a little less than fair. That's just one that I hear one of my regulars use so it's what stuck out to me I guess. Maybe what bugs me about it is that they sound like the names of older people and it seems weird to me to call a child something so formal sounding without at least using a nickname or somethin'. Also, what is it with parents that just let their kids run around and displace poo poo without pulling them aside and telling them to knock it off? Saw that one again at the post office today.
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Jun 16, 2017 01:51
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nm posted:What the gently caress is going on here? That's what makes cayoneer's first post about the lady in the convertible so amazing and distills the point that, if money truly, absolutely, is not a problem for you, price is literally no object, nor is it even an abstract concept worth thinking about unless it's about putting another wing in their manor. But, hey, wish i could say the same for myself, obviously. Politics aside, the point is whenever someone says "who the gently caress is paying for this?" Most of the time, someone is. ex. A $300 juice press.
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Jun 16, 2017 06:32
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nm posted:Like even the really rich people (for a example guy who owns a condo in that sinking tower in SF and doesn't seem to care because he has a bunch of other houses) I know wouldn't pay double just on principle. Because gently caress that. That's definitely a sentiment I agree with. idk if that other guy was taking a shot at me and apologies if not, but like, I'm pretty bad with money but I still have the natural inclination to save a few bucks by taking a sale price or picking the cheaper option here and there just because I think that's a good habit to have. Being thrifty shouldn't really be based on income. If nothing else, I just find it funny when recommending people beer and I think to mention price as a factor, and sometimes they might react and other times they just stare at me like a deer in the headlights, unable to compute such a thing.
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Jun 16, 2017 06:49
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Pretty sure it's a law of some kind to have those thin mats at every register just because standing on hard floor for extending periods of time can gently caress up your back. Got some new work shoes recently though that were actually a big help in relieving the pain in my feet.
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Jun 16, 2017 13:23
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Chomp8645 posted:Alternative explanation: he was sick every bozo he came across in public talking about his famous brother. Goddamn that must really loving suck, now that I think about it.
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Jun 16, 2017 16:39
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Arven posted:You don't even have to have to be wearing anything close to the store uniform, just be dressed in business casual and look like you're in your twenties. Stopping anywhere on the way home from work sucks. I've had people not believe me when I tell them I don't work there and threaten to get my manager. I just ignore rudes when I'm off the clock. If someone gently says "excuse me" and just wants direction I usually give it to them unless I'm desperately trying to get out, but if someone just starts shouting "HELLO? HELLO?" trying to get help at an empty service desk and continuing to scream this at me as I'm already done and walking off thirty feet away... they're gonna be SOL. If anything not even acknowledging a person's existence should give the hint that you don't even remotely have a reason to speak to them (stranger to stranger, that is, not stranger to actual retail worker)
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Jun 17, 2017 14:37
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Arven posted:Whats funny is I don't even work in retail. I'll be in black slacks and a sweater with a collared shirt underneath and I'll get the "HELLO!" guy running at me from across Walmart. I'm too nice to gently caress with anyone I wish I wasn't the jaded rear end in a top hat that retail turned me into sometimes 
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Jun 17, 2017 14:44
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CaptainBtaksDad posted:I learned a lot of invaluable skills as a teenager working retail. How to deal with people, be professional, etc. Some days were hard but that's because I was 16. I agree with this. Again, it's not the absolute worst place to be in the world. I'm even looking at a TV right now- granted it's CNN but baggers can't be juicers. (Little retail humor for you there)  srsly tho, it's just that meeting these terrible people, if you have any sense of pride or dignity at all, is a soul sucking and youth destroying experience. Before working here, I had no idea that normal seeming people can turn into monsters for no reason at all other than that the bread was in the wrong place because someone left it in the wrong spot. But I've only got a little bit more school left to go, and they pay me okay, so personally I'm just trying to stick it out a bit longer. tl;dr nobody is here to dispute the validity or lack thereof in a low level retail job- that's not the point of this thread.
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Jun 17, 2017 15:03
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Snowglobe of Doom posted:A female friend of mine was walking home from the supermarket carrying several shopping bags and just happened to pass through a red light district and a curb crawler asked what her prices were.  e: content edit. I forgot that I have a poop story of my own! People are allowed to have up to two beers while in our department, part of the whole "tavern" license thing we're restricted to. In order for us to meet the seating requirement though people are allowed to sit outside. Every so often this can be a problem if I don't actually know that they're taking whatever they bought outside to drink it. Anyway, this older lady has been kind of a problem with this before although this was the first time I ever had deal with her myself- she has some kind of problem with her, definitely some kind of issue controlling motor skills, probably something mental too but idrk. Anyway, she buys a six of Mike's from me and goes outside. It's pouring, by the way. An hour or so later I notice she's been sitting out there under an umbrella table, three mikes in the pack that have been emptied, and her on her fourth. Of course I panic for a few minutes worrying that it was my fault for not paying enough attention, but eventually I get two store managers that I liked, a younger guy and the lady who used to be my beer manager, in order to handle it since I had no clue what to do at this point. Eventually they call the police after they figure out her mental faculties are clearly not in order. After the group effort of my managers and the cops attempting to get her into the car, the managers come back in. The guy is laughing, the woman looks pissed. I ask in confusion what the hell happened, the young guy is laughing too hard to get it out, and the lady whispers to me through clenched teeth "she loving poo poo herself as soon as she got in the car" Like this old woman pooped EVERYWHERE in the back of the cop car. Say what you want about the police, but they've seen some poo poo 
Starman Super DX fucked around with this message at 16:47 on Jun 17, 2017 |
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Jun 17, 2017 16:07
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spite house posted:Nowadays I can clock people who have never worked in the service industry at a hundred paces and even though I'm not in the service industry anymore I still won't work with them if I have any choice about it at all. I just passed on putting someone in the way of a position he's otherwise perfect for, because he's incapable of dealing with people if the situation isn't completely to his liking and he thinks Customer Service Face is inauthentic and disingenuous. He had one retail job in his twenties, from which he got fired in under a month. His work is otherwise excellent, but sorry bruh, no cushy gig for you. Maybe I'm misunderstanding, and I'm not contesting whether or not the guy is a douche, but I think I can kind of see what he means about customer service. Again, it's that misstep between "polite conversation" and "life story". Management would prefer that everybody smiles literally all of the time (like there was literally a rule where you had to smile at a customer you became within ten feet of) and you MUST be engaging and nice to everyone you meet even if there isn't a reason why you should other than being in a service position, and I think that's where the whole "soul owning" thing comes into play. It sounds minor, but i don't think it's unreasonable to expect everyone, customers and employees, to just treat each other like human beings and not mindless happiness drones that are required to give you interaction when given input. Otherwise you get situations like the guy who threatened myself and others with getting us fired because we didn't want to indulge him (he even tried to reach out and grab my shoulder from behind when I went to go to lunch- that's a big no no in my book), or how it took months for them to finally throw out the guy who followed me home, or like darkedemonhorse mentioned OR like any of the other girls who have to let some old dude be creepy to them and all we're expected to do is respond to any of that with a smile. I think that customer service would appear more genuine if managers actually fostered an environment of genuine human behavior. Nobody should be outright rude when they get pissed off, but we shouldn't be expected to just suck it up either. I like my dep. manager because he wants me to help people, but won't take poo poo from the crazies or nasties, and that makes me feel less like I have to put up a "Hello, how are you today?" type of facade. Fake edit: of course, I'm not saying thin-skins should be doing my job either. like the dude who, in his late thirties, walked out on the job TWICE (after begging for it back the first time).
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Jun 17, 2017 17:28
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My Rhythmic Crotch posted:your username, av, and text are amazing https://forums.somethingawful.com/showthread.php?threadid=3823485&perpage=40&pagenumber=8#post473395764 E: wow beaten. Starman Super DX fucked around with this message at 18:13 on Jun 17, 2017 |
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Jun 17, 2017 17:59
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kazr posted:When I was in retail pharmacy I was helping a guy who was high as a kite. Per board of pharmacy laws we're legally allowed to refuse service to people obviously intoxicated, although that would probably end up in being fired. Anyways he had a crazy insurance plan I'd never seen before and it was taking me a few minutes to get it to work. I apologized to him and tried to make some small talk while we're both standing there awkwardly when he says "What's your name?" The only leverage we have as employees is based in this pain in the rear end trend of management limiting hours and forcing a skeleton crew of part-time workers to overextend. There was a small riff between me and woman covering my lunch right now because she's stressed for getting stuck here and extra hour and a half, and beyond the necessity for hours, she's telling me she wants to go home and I said "why don't you?" "Well it was just so crazy up front!" "Who cares?" We didn't make the schedule. Why should employees miss breaks and stay late because the managers hosed up? And I'm not referring to me pissing and moaning about my own, more like the poor kids running around trying to get online orders done and skipping their legally required half hour lunch because "The online order might not get finished!" People are so worried about losing their jobs that they'll do things that aren't even apart of it in the first place, and they'll even start taking it out on each other. Let the customers line up and get pissed I say, take your lunch and let management deal with the poo poo. E: I mean more to your point if it came to them telling me some bullshit that "no one can cover you" when there are managers who totally can, then I'm closing my department for half an hour and getting my break.
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Jun 17, 2017 18:30
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Chomp8645 posted:What are you, a commie? We have surrendered our humanity to the customer service hive mind. We are one. *a gargatuan mass of moaning flesh and bone staggers itself before you, sloughing off bits of evaporating skin and polo uniforms. It smacks some organs together in a way that seems to sound as though it's speaking to you.* "HAVE YOU FOUND EVERYTHING YOU WERE LOOKING FOR TODAY??"
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Jun 17, 2017 18:37
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Speaking of required speeches, the stuff that's been asked of me is nothing compared to some other businesses. Can someone confirm for me that if this rule at Game Stop ever existed- having to make eye contact and shout at the 6th or 7th person in line "HAVING FUN YET?" I can see that playing over super well in the city.
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Jun 17, 2017 18:42
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kazr posted:The place I work at now is union, it's great being able to walk the gently caress out after my 8 hours regardless of what is going on around me and not have my job be threatened. Luckily the place I work at now is rarely busy, my coworkers are for the most part excellent at their job and the environment is mega relaxed. Oh yeah, like I said I'm just so close to the end and I've built up enough raises and good will + my department is actually pretty awesome that it's reason enough for me to stay for just a little longer. After the whole stalking incident I would have left immediately if I thought I was going to be stuck here for too much longer. It's more or less a general complaint about the mindset and that kids just trying to work a part time job and focus on school too shouldn't be expected for this stupid cashier position they were given to mean life or death.
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Jun 17, 2017 18:51
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Here's a retail habit I'm thankful for: I read tags and signs VERY closely now
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Jun 17, 2017 19:38
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I actually think it's a trend with how they want uniforms to look now because the office business casual look seems "professional". I used to wear an apron
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Jun 17, 2017 20:27
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spite house posted:I'm certainly not talking about over-the-top saccharine obsequiousness. I mean a willingness to be generally pleasant and neutral and roll with the punches and not see it as a betrayal of personal integrity, and also not take it personally when someone you're trying to help starts cutting up and being a demanding, unreasonable rear end in a top hat, which they often do in our industry. Retail and other service work gives you armor, and, like the post I quoted pointed out, a lot of intangibles that come to bear on stressful interactions. Yeah okay! we're completely on the same page then lol. It's almost like the other end of the spectrum where you really are that pissy, sullen worker who resents having to do anything for anyone at all- like you said though they normally don't last long at even the simplest of jobs involving customer interaction. I mean I would say I have days like this but it never comes to actively screwing over the people around me. VideoTapir posted:"Professionals" get paid a living wage. I said seem professional. It's funny how in the 'biz, professional basically means "don't ever talk back to another person who has power over you." My worst manager tried to get me a quit through various means including taking me off the schedule for three weeks and I'm fairly certain that particular incident began by me essentially "hurting another manager's feelings" i.e. pointing out that she sucked at her job. 
Starman Super DX fucked around with this message at 21:51 on Jun 17, 2017 |
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Jun 17, 2017 21:43
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Antivehicular posted:I appreciate how this story could also readily be posted in the thread from the Kroger perspective I love your av/title. what is the av from though? berth ell pup posted:Target sucks. When I lived in Atlanta I went to one to get a can of Murray's pomade and they didn't have it so I knocked over a display and then pissed all over the men's room. 
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Jun 17, 2017 22:33
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yeah I'm just noticing now that it was for twenty minutes. I get calling out a lovely guy you found later, shout an insult and drive off, but berating a wino for that long seems a little... excessive.
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Jun 18, 2017 16:11
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Snowglobe of Doom posted:There's a slight chance that Applesnots maybe have been exaggerating for comedic effect That's fine if he didn't mean to imply that he was literally sitting there shouting at him for twenty minutes, maybe that was the wrong time frame he meant to use. All I'm saying is that if it was literal it comes off as incessant is all.
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Jun 18, 2017 16:39
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ZombieJesus posted:I don't think he was actually aspergers, i was just stereotyping his nerdiness. Not to get in the middle of anything, and I don't know too much about the specifics of your job, but I will say this based on my own observations- I was discussing with another friend about how your traditional B&M stores and the like are going to go away for the most part because there's no real reason why a robot couldn't do my job and my generation is more or less okay with that sentiment. Old people are terrified of not only job loss, but they abhor the idea of not having a human interaction in even the most basic of services. Baby boomers are a transitional generation that aren't expecting so much human interaction as they are slave labor and literally whatever they want. All of that being said, this seems like it's the type of service where someone might want to pay a little more to get a human being to help you through a process you may not fully understand. It seems kind of unfair for someone to do all of the research for them (when I'm assuming that's what you're paid to do) and then ask them for the price they would have gotten had continue to play travel agent themselves to the point of purchase. I don't really know a lot about it though or traveling. Which is why I would probably hire a travel agent  e: also I think if I was working a job on commission it would be hard not to imagine people as walking dollar signs. Dollars signs with FEELINGS at least though. 
Starman Super DX fucked around with this message at 17:04 on Jun 18, 2017 |
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Jun 18, 2017 17:01
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