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All you people with customer poop stories (or specifically the stories where you know who it is/it's a repeat customer): Why the gently caress did you allow those people back into the store? Or I guess the better question is what kind of hosed-up monsters did you have as managers? poo poo (heh), I banned a customer from my store for life because they let their dog poo poo in the store twice in a row; if I found out the identity of someone who spread poo poo around my store's bathroom I'd have called the cops and had them arrested for vandalism, regular customer or not.
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Jun 20, 2017 01:23
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Aesop Poprock posted:The only people I remember our B&N banning were customers or previous employees who had stolen stuff, and we had a huge amount of horrible customers Man the shrink level at the B&N by me must be loving sky-high. They don't actually stick those security tags onto books, they just slide them in between the pages (if they put one in at all) and you can just flip through the book and it'll fall out. There's like a dozen high schools in the area and tons of students go there to study or do homework. The number of times I've seen a kid pack up his books and slide an extra SAT prep book or Naruto Vol. 69 was ridiculous. I don't think I've ever heard the security thing at the exit go off.
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Jun 20, 2017 02:50
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Starman Super DX posted:And where might this B&N be located? Strangely enough I had this image already uploaded for a different thread; 
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Jun 20, 2017 02:58
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Starman Super DX posted:Wow this is shockingly close to me. Not like reasonably close but really not all that far. Sup NJ buddy?
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Jun 20, 2017 03:05
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Gorilla Salad posted:Taken from the Cute thread in PYF: Literally only super-old people and scammers still use checks in the US. I was actually the only one in the store who knew how to take one and so that was one of my duties, which was fine; I'd just pull them off to the secret register and do it there so they didn't hold up the line for 10 minutes. Talking about national money thing differences: I like the convenience of the little ATM pinpads they bring you at restaurants and poo poo in Europe/Canada, but they can be slow as balls since they're running on cell networks, and despite the fact that I'm a solid tipper, it's always awkward that the waitstaff gets to see what I left for a tip before I leave the table. (If you don't know, in the US when you pay with a card they take the card away, run it in the back, and bring it back to you with the completed receipt, and then you write how much of a tip to leave. The downside is that the tip sometimes hits as a charge days later, so you'll see like $60 the night you ate and then $15 from the tip a few days later).
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Jun 20, 2017 04:47
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Cough Drop The Beat posted:I used to work at Kohl's several years ago for a while and my standard attire was a hoodie, so I believe this checks out. I wasn't allowed to wear a hoodie at any other retail jobs though, but they never cared at Kohl's. All the people at Kohl's always seem pretty laid-back. I love that store, last big find was a Hugo Boss sport coat that fit me like a drat glove, marked down to like $20.
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Jun 20, 2017 16:13
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Starman Super DX posted:Not a real story, but this might be one of the most rear end in a top hat-ish things that I do deflect customers I briefly worked at a liquor store and ranting/raving about beers was one of my favorite parts of the job. It also led to multiple (albeit uncommon) occasions where I sold someone on a new type of beer they hadn't tried and they left me 1 bottle out of the 6-pack as a thank-you. Cough Drop The Beat posted:Kohl's was, by far, the least stressful retail job I ever worked. The managers were all pretty cool and left me alone for the most part. They didn't really push to do much more than ring up customers and occasionally organize the clearance section. Most of my co-workers were decent people who had a smile on their face too. It was still retail, sure, but it wasn't that bad. I feel like it's the department-store nature of it, as well as the fact that there are racks everywhere with totally random clearance stuff, so most people go in without a set plan like "ok I need 3 XL Dockers-brand slacks, etc." and more of a "well let's see what cool deals we can find" mentality. I think the only time I ever asked for help at Kohl's was to try to find a certain shoe size on an on-sale shoe.
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Jun 20, 2017 16:33
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Starman Super DX posted:Oh yeah! I've got regulars that I love talking to beer about and giving recs when they ask me, and I've had some good experiences from leading people in the right direction. Once, my old manager was upset with me for down selling the Flying Fish Saison and telling someone to just try a single of it instead of buying the whole six. He came back later and thanked me, agreeing that it was terrible, and glad that he didn't buy the whole pack. No free stuff, but there's a sense of satisfaction I'm lucky enough that I got in tight with the guys who run the liquor at the end of my street, so I get all kinds of sweet benefits including buying beer at cost, having the ability to return 5/6 or 3/4 of a pack of beer if it's truly vile (only happened twice so far), getting samples from the beer distributor passed on to me (one of the guys has a similar palate to mine and trusts my reviews when ordering new/experimental stuff), etc. Hell, I asked them if they could get the Sixpoint Gose and within 2 weeks they had literally 5 different sour beers in stock. (This worked out as well for them as for me since apparently sour beers have been flying off the shelves lately). It's a good store 
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Jun 20, 2017 16:49
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Starman Super DX posted:Working with booze in NJ, now that's the dream. One day. Yeah I went to college in PA too Lucky for us there was a beer bar on the corner of campus that was somehow allowed to sell six-packs and had like 200+ beers  I mean there was a packie's like 3 blocks away but it was still nice and convenient.
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Jun 20, 2017 16:58
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Wow, I never ran into those restrictions at the bar by school. I don't remember a limit on 6 packs, even mixed sixers. Maybe there's some loophole for bars or a certain kind or something? They didn't serve hard liquor at all, I know that.
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Jun 20, 2017 17:19
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Yeah, the bar in question probably had that tavern certification thing then.
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Jun 20, 2017 17:37
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Starman Super DX posted:The short answer is money. it's not always about the money, sometimes it's just human stubbornness. See the above mentioned "Paramus is the most profitable town in the USA but its residents have steafastedly voted down any legislation that would repeal the Blue Laws forcing all retail to close on Sundays" The malls are relatively isolated from the residential areas, too, so I have my doubts that it's a question of "we want 1 day a week of peace and quiet"
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Jun 20, 2017 17:50
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Even with the recent gas tax (something like $0.23/gallon) in NJ, it's still cheaper than surrounding states. PA is a different story, but I live a 10 minute drive/work a 5 minute walk from the NJ/NY border, and even at the Costco in NY where gas is a good $.10 cheaper than anywhere else, it's still $.20-.40/gallon more expensive than in NJ. Also the full-service thing is archaic as hell and nobody follows it. Between 2013-2017 exactly 3 tickets were written in the entire state for pumping your own gas. Fun fact: it's not you who gets the ticket, but the gas station owner, so even if the law was enforced, it's not your problem. Thankfully it's not enforced at all and I can pump my own gas with no issue. I got yelled at one time a few years ago, but more often than not the attendant acknowledges the fact that you saved them the effort.
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Jun 20, 2017 18:54
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VideoTapir posted:Can anyone explain why an expired license isn't acceptable as ID? When I tended bar/worked security, if an ID was bad there was about a 50% chance it was a fake and a 50% chance that it was an expired license belonging to the underage person's older sibling. A lot of times they were dead ringers, and if it wasn't for the fact that it was expired they would have passed. Like 90% of the time, when called out on it, the person wasn't smart enough to also borrow a debit/credit card to back it up. Starman Super DX posted:e: ^^^^^ Also this about the cigarettes. It's become super serious in some places now and they won't give you cigs without ID. A girl who worked at the desk a few years back got fired for accidentally selling to a sting. It wasn't even an actual kid, it was just a set up to make sure they weren't selling to kids. I'm not defending her but it was entirely unprecedented. lol I got a failed inspection/written up at work when I was at the gas station/convenience store because I sold cigarettes to a lady without checking her ID. Turns out she was 46. The training you get and rules that are enforced are total bullshit - it was literally "ID them if they look under 30." Really I think this inspector was just mad because I could instantly tell she was over 40 and therefore didn't card her. It's retarded that something you can get in trouble for is presented as such a subjective call. Snow Cone Capone fucked around with this message at 17:06 on Jun 21, 2017 |
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Jun 21, 2017 17:03
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Barudak posted:In New Orleans there are drive though Daquiri stands and the only reason its legal is because they dont put the straw into your to go cup, so if you drink and drive thats on you. Man I remember going to one of these when I was in New Orleans. I also spent 4 nights out in the French quarter, didn't get carded a single time there or at the drive-thru. I was 17
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Jun 21, 2017 21:36
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Barudak posted:There was a time where if you were a member of certain organizations you could drink underage. The way you were a member was being on their list. This is literally how buying weed works in Barcelona e: not getting carded at busy bars on Bourbon St. was one thing but those little Mangos and whatever other chain that sell the Slushies-with-Everclear were always almost-empty and the people working there never gave me a second glance
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Jun 21, 2017 21:41
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Starman Super DX posted:Welp, Nimble Giant's done. I must have sold three cases in the past hour. When Nugget Nectar came around last time the place by me sold all 8 cases they had by 4PM (beer delivery was at noon that day). At least they saved me a sixer  e: it was limit 2 sixers per customer too which is nuts
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Jun 21, 2017 23:26
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Detective No. 27 posted:Wawa sounds like some mystical Oz-like place whenever I hear of anyone talk about them. I like QT a lot, but I've heard the Wawa legends... Wawa is a magical place where you can get delicious mac & cheese, a freshly-made sammich with all the fixins and a hot sweet cream cheese-filled pretzel at 3AM It is wondrous 
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Jun 26, 2017 23:15
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Zil posted:The idea behind it is to create self doubt in the consumer. "The company said it is is new and improved and I don't like it as much as I did before, there must be something wrong with me. I should continue to buy it and I may start to like it as much before." Coca-Cola did this by accident with New Coke back in the day
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Jun 27, 2017 02:49
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Starman Super DX posted:Isn't that phenomenon the opposite though? Them switching back to coke classic is what drove their sales through the roof and brought them out of the red and into the black, in this case it's more like what the other guy said where they're trying to make something bad actually look good without any intention of changing back. Whether or not what coke did was an accident or ingenious marketing marketing ploy remains to be seen afaik Believe it or not, they didn't actually lose a significant amount of sales, the switch back didn't gain them a huge market share back (apparently the taking-back-the-lead from Pepsi was due to Cherry Coke coming out the same year) and New Coke/Coke II held a few percentages of the national market for years afterwards, so they came out ahead in every way without really losing more than a small fraction of customer loyalty. Also the funniest thing is that most people actually liked New Coke, it was a small but extremely vocal minority that killed it - the original 4Chan invasion or whatever: people who disliked it (mostly rednecks) were so furiously vocal about it that nobody really wanted to come out and be like "well actually I really like it." quote:New Coke continued to do what it had originally been designed to do: win taste tests. In 1987, The Wall Street Journal surveyed 100 randomly selected cola drinkers, the majority of whom indicated a preference for Pepsi, with Classic Coke accounting for the remainder save two New Coke loyalists. When this group was given a chance to try all three in a blind test, New Coke slightly edged out Pepsi – yet many drinkers reacted angrily to finding they had chosen a brand other than their favorite.[21] https://en.wikipedia.org/wiki/New_Coke
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Jun 27, 2017 03:14
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Yawgmoth posted:Casinos should be the gold standard for all retail because they know that catering to lovely people makes you at best zero extra dollars, whereas telling them to shape up or gently caress off gets them to do something beneficial to the rest of your customers regardless. That's unbelievably untrue you can be as lovely and abusive to the staff at a casino as you want as long as you're not making direct threats - as long as you're dropping $1,000/hr at the table they're still gonna comp all your drinks and probably your room too no matter how much of an obvious douchebag you are.
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Jun 27, 2017 15:23
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VideoTapir posted:But what percentage of people who do have that kind of money are colossal assholes? I think casino employees would be in a better position to judge. If you're asking how often rich people are assholes I think there's evidence virtually anywhere you look that the answer is "pretty often." Also it's not necessarily just rich people, keep in mind that very often the group of bros/women flying out to Vegas for graduation/bachelor party/whatever occasion have been saving up for months, specifically for the purpose of acting like a high-roller for a couple of nights. I was in Vegas for like a week for work, I didn't gamble but we walked through a bunch of casinos and holy poo poo you see people at their absolute shittiest, I really  to the casino employees for not having frequent meltdowns with dealing with some of the dumb poo poo I saw.
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Jun 27, 2017 18:10
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I blame Starbucks and B&N for convincing America that dark brown beverages and for-sale books are a good combination but drat if I don't love browsing the used book annex with a giant cold brew in one hand
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Jun 27, 2017 20:40
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Shinku ABOOKEN posted:Buy a cheap used coffee maker and charge $15 a cup. Put the money in your pocket and don't tell the store owner a thing. I fired a dude because he was using $5 Off Any Purchase coupons he had hoarded without telling the customers and pocketing the $5. It actually took like 3 weeks before a customer was savvy enough to look at their receipt and realize what had happened which was kind of funny
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Jun 27, 2017 20:43
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Syncopated posted:You should have forced him to cut you in on $2 bucks per and gotten him more coupons you idiot. I know you're mostly joking but it should be noted that said customer actually complained to Corporate, who complained to my DM, who made me fire them
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Jun 27, 2017 21:20
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CharlestonJew posted:Yes hello corporate? Id like to file a complaint! I paid less than I thought I had to! drat son
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Jun 28, 2017 00:18
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ArbitraryC posted:If you recognized them and knew they were 30 why did you need to card them? There's a corner mart near me and I know all the cashiers, I'll pull out my ID if someone I don't recognize is subbing in cause I look pretty young for my age but otherwise none of the usuals card me because why would they. State-level alcohol control organizations can and will review security camera footage to ensure you're checking ID on every transaction. They also not just send in secret shoppers to try to buy booze/cigs without ID, but those secret shoppers will frequently "browse" for a while to check if you're also checking everyone else's ID.
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Jun 28, 2017 02:54
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I remember reading a novel in high school that satirized franchise/branding type stuff in the US; a big plot point is cross-brand loyalty programs and welp now we have poo poo like Plenti e: among other things it satirized was emergency services that only dispatched after you or someone near you provided payment which TBH we're like worryingly close to Snow Cone Capone fucked around with this message at 05:57 on Jun 28, 2017 |
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Jun 28, 2017 05:54
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Yawgmoth posted:Which is ironic because the happier a retail employee acts the more miserable they actually are. I always said that retail employees were way better than strippers at pretending they don't hate your guts and I stand by it Like this post if you ever had a customer give you poo poo for not being cheerful or having an attitude when you had to work a shift right after failing an exam/hearing of the death of a loved one/being deathly ill
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Jun 28, 2017 14:57
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Detective No. 27 posted:I love how much alcohol freedom I have with in my state. The alcohol process is "do I want x?" If yes, go to any store and get x, in any form, at any day, at any time. I think maybe you can't sell alcohol before 11AM and after lik 6PM on Sundays here? Maybe?
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Jun 28, 2017 18:28
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Glenn Quebec posted:Still lolling at the retail goons defending the stupid practice of carding someone clearly over 30. Never wonder why you have barely any autonomy or decision making in your roles. lol you dumb
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Jun 28, 2017 19:35
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someone didn't properly internalize the Huey Lewis and the News smash hit "It's Hip to Be Square" 
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Jun 28, 2017 19:41
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Xaris posted:seriously there was like a coldstone in almost every stripmall/mall here circa mid 2000s in almost every small city onwards, now the last remnant of one within like a 200 mile radius i think closed up 2 years ago I had this experience with Quiznos, there were like 5 of them around me and now I don't even know if the chain exists anymore because I haven't seen one in like a year in any city I travelled to I loved Quiznos 
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Jun 28, 2017 22:43
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Barudak posted:They still exist, they just shrunk considerably from their hieght because they had higher franchise costs and were trickier to maintain than a Subway. The extra cost was worth it, damnit, Quizno's:Subway is like saying Five Guys:McDonalds or something At least we have Jersey Mike's and Firehouse Subs to make up the difference now.
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Jun 28, 2017 22:57
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Glenn Quebec posted:Mistakes are commonly made by those in the retail industry. oh boy here comes forums user Glenn Quebec to make some pithy remarks about retail, get owned by like 5 people in a row, and disappear for another few days 
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Jun 29, 2017 23:09
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Glenn Quebec posted:When it comes to teasing you guys the highs are high. so you're saying you're easily amused by yourself 
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Jun 29, 2017 23:14
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Zil posted:
Yeah that sucks and also speaks to bad management because I've had plenty of places right before close tell me "oh we can't make ___ because we already cleaned/put away/whatever the thing that makes it" and it's a really weird thing to actually see people get mad about it.
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Jun 30, 2017 00:46
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Also open bar doesn't mean no tip. It's always sad to see the tip jar so empty at open-bar places; you're not paying for the drinks so you should be more generous with tips you jackoffs  On the plus side, this often means that the simple act of $1/drink tip gets you both stronger drinks, and preferential service at the bar, which can be important when it's open bar and there are 20 douchebags clogging up the place trying to pound their drinks so they can immediately get more. It's also nice when there's a 1-2 drink/person limit but they'll give me 4 beers if I ask for em. Tip your bartenders, kids! e: since there are a bunch of industry people here I guess I should clarify, I mean the event host's drink limit rules, not the "legally overserve" type drink limits. fits my needs posted:Hmmmm I bet you all think a waiter should be tipped 20% minimum even if the service is poo poo? 20% is standard good service, 25% is on the rare occasion where the service is above-and-beyond. Also if they comp dessert or something for a non-"this steak had a hair on it" reason, a chunk of the price of what they comped will usually go into the tip too. I'll go as low as 10% for bad service but unless it's something egregious, generally unattentive/not great gets 12-15%. Only times I've ever tipped 0 were on maybe 2-3 occasions when we left before the main course was served for various reasons, like the time I walked to the bathroom in the back and overheard our server call me a terrorist-looking motherfucker to another server. Snow Cone Capone fucked around with this message at 19:07 on Jun 30, 2017 |
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Jun 30, 2017 18:59
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Barudak posted:I dont carry cash so if its open bar I cant tip, sorry. if you go to an open bar event and don't bring cash that's a deliberate decision, not a convenient excuse hth
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Jun 30, 2017 19:08
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Overall price of the meal also can have an effect, but only in the positive. Like if it's a $150 meal for 2 I'm not going to lower my tip because the whole thing is already expensive, but if it's like some cool hole-in-the-wall place where the service was great and we stuffed our drat faces for like $40-45, I'm probably gonna leave $60 and call it a day.
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Jun 30, 2017 19:12
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