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Problem description: I'm getting extremely slow internet speeds on one computer. Other devices on the same wireless network are unaffected. The connection is often so bad that I am not able to perform a speed test. I lose the connection before it is even able to complete testing. The most recent completed speed test put it at 0.04 mbps download (before telling me it couldn't complete the test for the upload). This makes most online tasks impossible. Please help. UPDATE: PC gets good internet speed on 5 GHz band, but unusable speed on 2.4 GHz band. It switches to 2.4 GHz automatically when it is in my room, while other computers tested in my room stay connected to the 5 GHz band (and get awesome speed). Why does it automatically do this, and is there a way I can prevent it from doing this? Seems like as long as my PC is on the 5 GHz band it gets great speed. UPDATE 2: Renamed SSIDs for 2.4/5 GHz bands. PC will connect to 5 GHz band and give good speed on Steam, but trying to use Google Chrome causes it to disconnect and sometimes crash Chrome. Uninstalled/reinstalled Chrome, same results. Using Firefox gives good speed. 2.4 GHz is still consistently less than 1mbps download. Attempted fixes: Reset the router Called my ISP and got a remote reset Uninstalled/reinstalled latest drivers for my wireless adapter Reset the adapter Turned the computer on and off Connected via ethernet (this improves speed) Used a different wireless adapter Recent changes: None. The problem isn't really new, either. I'm just finally deciding that enough is enough and I would like to be able to use this computer online. -- Operating system: Windows 10, 64 bit System specs: adapter = Qualcomm Atheros AR938x Intel Core i5-4590 BIOS = American Megatrends Inc. P1.50, 1/15/2015 ASRock board 16 GB ram I'm not great at computer so please let me know if I missed something that could be helpful. Location: NY, USA I have Googled and read the FAQ: Yes, extensively. silencekit fucked around with this message at 23:42 on Jun 27, 2017 |
# ¿ Jun 14, 2017 23:58 |
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# ¿ Apr 29, 2024 10:56 |
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Thanks for the suggestions, guys! I'll be back at my computer tomorrow and will respond to each.
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# ¿ Jun 16, 2017 15:04 |
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Killer Low Life posted:What does the diagnostic report say? Here's the big ugly report, and apologies in advance for info overload. I don't know what here (if anything) is pertinent: Troubleshooting report says posted:Details about network adapter diagnosis: Salt Fish posted:Does your motherboard have bluetooth? You don't have the specific mobo model, some asus boards have it, but if you're using a particular wifi band which I forget you can get interference from bluetooth. I don't believe so. It is the ASRock H97M Pro4. http://www.asrock.com/mb/intel/h97m%20pro4/ Alereon posted:If you're using any non-Microsoft antivirus or firewall software uninstall it completely (not just disable) and see if that fixes it. I have AVG Technologies free version anti-virus software installed. About to uninstall and see what happens. Thanks again, guys! edit: Update: I uninstalled all AVG stuff, uninstalled and reinstalled Google Chrome, got the latest Windows 10 update, and the problem persists. silencekit fucked around with this message at 19:28 on Jun 18, 2017 |
# ¿ Jun 18, 2017 18:28 |
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Just tried connecting via Ethernet. There was a significant improvement when I conducted a speed test. Download showed about 5 mbs and upload about 20. This is still way way slower than other computers on the wireless network. My roommate suggested that there may be a motherboard issue. I'm not computer savvy enough to know how to localize the test like that, plus it seems like a major undertaking to replace the motherboard without being certain it's addressing the problem. Any ideas, tech goons? I feel like I'm running out of variables to test
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# ¿ Jun 24, 2017 18:54 |
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Zogo posted:What download/upload speeds are the other computers getting? Other computers (including those in the same room as the PC) are consistently getting DL speeds between 35-40 mbps, sometimes as high as 50. Those tools seem useful. I'll check them out when I get home tonight. Thanks! UPDATE: I spent all yesterday working on this with my roommate, and we stumbled on some things that feel like parts of a breakthrough, but we don't know how to read them. Here's a summary of our findings yesterday: 1. When my PC is in my room, it gets like 0.05 mbps. 2. When it is in the living room (nearer the router), it gets close to 50 mbps. 3. My 2014 Macbook Pro, connected to the same network, from the same location in my room, gets close to 50 mbps. 4. Using other, fully functional wireless adapters on my PC (that have been tested on other computers), my PC still gets the same 0.05 mbps in my room. 5. (this feels significant) When my PC is in the living room (near the router), our ISP site shows that it is connected on the 5 GHz band (getting awesome internet speed). When it is in my room, it shows that it is connected on the 2.4 GHz band (getting unusable internet speed). 6. When my Macbook is in my room, it is connected to the 5 GHz band (getting awesome internet speed) Is there a way I can manually tell my PC to stay connected on the 5 GHz band and not switch to 2.4 GHz? Or is there a way anyone can think of to find whatever it is that is telling my computer to make that switch? silencekit fucked around with this message at 15:03 on Jun 26, 2017 |
# ¿ Jun 26, 2017 14:46 |
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MF_James posted:Are your 2.4ghz and 5ghz bands named the same? If so, I would recommend naming them differently (perhaps just put 2.4/5 on the end of the SSID name), I've had issues when broadcasting both bands with the same SSID name. That's interesting. I have no idea. Is that something I can see/edit on my ISP site?
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# ¿ Jun 26, 2017 14:51 |
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Hmm, yeah I'm pretty sure it's owned by our ISP, but I will double check with my roommates. Am I wasting my time to call my ISP and try to explain this issue to them? It's not the kind of thing they would be able to assist with, is it?
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# ¿ Jun 26, 2017 16:04 |
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Alright, named the SSIDs differently to distinguish between 5 and 2.4. This keeps getting more and more bizarre: 1. Still can't get any usable speed on 2.4. 2. Can connect to 5. Get awesome speed browsing the Steam store. As soon as I launch Chrome and attempt to pull up a speed test, I get immediately disconnected from the network (and sometimes Chrome crashes completely). 3. On Firefox, connected to 2.4, do not get usable speed. 4. On Firefox, connected to 5, get great speed (40 - 50 mpbs download). 5. Uninstalled and reinstalled Chrome. Repeated tests, same results. 6. Uninstalled Chrome and deleted all files. Connected to 2.4 on Firefox. Still do not get usable speed. I'm getting good speed by connecting to 5 GHz band now, but what the gently caress does it even mean? It's kind of annoying that I can't use Chrome, but mainly now I'm just curious about where the problem could possibly lie...
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# ¿ Jun 27, 2017 01:44 |
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Alereon posted:What router are you using? Hi, sorry for delay. It's a Netgear N600 Wireless Dual Band Router. http://www.downloads.netgear.com/files/GDC/WNDR3400V2/WNDR3400v2_UM_23JAN2013.pdf
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# ¿ Jul 13, 2017 15:35 |
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That all seems totally plausible. I do live in an apartment building in a crowded block in Brooklyn. But my 2 roommates have never had any issues, which would seem to rule out WiFi signal loss from cross-interference, right?
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# ¿ Jul 25, 2017 16:50 |
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Jacobus Spades posted:You could try moving another device to the same location and see if it has similar issues, if it doesn't it would be relatively safe to rule out signal loss. If it does though, I would recommend removing/"forgetting" the 2.4 GHz network and leaving just the 5 GHz, that way the device won't try to reconnect to the stronger 2.4 GHz signal if the 5 GHz signal drops temporarily. Yeah, this is where I'm at right now. The 5 GHz network is totally usable and I have no real issues with it. Forgetting 2.4 GHz is a great workaround. At this point, I'm just curious what in the world is causing my computer to have so many weird issues with the 2.4 GHz network.
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# ¿ Jul 26, 2017 16:15 |
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# ¿ Apr 29, 2024 10:56 |
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ProjektorBoy posted:The 2.4Ghz network is easily crowded and it's not unusual for an adapter to freak out while trying to maintain connection to a 2.4 network among the noise. I'm not at all surprised to see 5Ghz be the part that works best. Have attempted both of these fixes with no results. Tried several wireless adapters. Same results. :/ I haven't tried a wireless bridge. Is there one you can recommend? Thanks for the suggestions! MF_James posted:Also, your ISP should have firewall services enabled as well. Yeah, it's just baffling to me that neither of my roommates have any connection issues. One of my roommates uses the WiFi on the other side of 2 additional walls and a hallway, and he doesn't have any issues with it. Seems to me like that localizes it to my computer, but that doesn't make sense either.
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# ¿ Jul 27, 2017 15:04 |