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Working in a school, looking at a class laptop with liquid damage. Clean it up and go to put it in away in the server room to fix later. Principal runs after me shouting "it's urine!" Earlier that week, a ticket comes in. "We need Flash Player on all the iPads". Bargearse fucked around with this message at 14:54 on Sep 5, 2021 |
# ¿ Sep 5, 2021 14:52 |
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# ¿ May 10, 2024 13:51 |
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nielsm posted:Looks like you need to dig out that 11 years old letter from Mr. Jobs. I did tell her that iOS does not, and never has supported Flash Player, and offered to help her find an alternative. Her response, “but it worked last year! You just don’t want to help me!” Working front line support for a MSP is its own kind of hell but at least I don’t have to deal with delusional teachers and piss-soaked laptops any more.
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# ¿ Sep 6, 2021 00:01 |
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I was just like “well not anymore I don’t”
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# ¿ Sep 6, 2021 03:11 |
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Jacobus Spades posted:Is this in relation to a Pearson Learning product? I used to do support for some of their learning suites and a handful of them did use Flash Player exclusively. And believe it or not we did, in fact, support their use on iPad... kinda. If I remember correctly there was a specific web browser that had to be installed in order for them to work. I believe it was called "Puffin" but it's been too long for me to say for sure. I honestly don’t recall. I don’t think it was Pearson Learning, I have a feeling it might have been a Jacaranda product.
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# ¿ Sep 6, 2021 07:58 |
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ChickenOfTomorrow posted:yaaaaay schools It was a great job 99% of the time, but the office politics can turn against you at any time for pretty much any reason, and it can get stressful waiting for the sword of Damocles to fall.
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# ¿ Sep 7, 2021 00:39 |
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People loving with poo poo they shouldn't ever have had access to in the first place. This didn't happen to me but another tech in the school system I knew. Janitor has keys to server room. Janitor uses keys to get into server room. Janitor unplugs UPS to plug in his floor polisher. Janitor leaves it this way and goes home.
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# ¿ Sep 12, 2021 14:54 |
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GreenNight posted:Hence the $300 management card that sends out alerts as soon as the UPS notices it's not on main power anymore. The principal apparently didn't think it was necessary.
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# ¿ Sep 12, 2021 15:43 |
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Isn’t that only for car batteries?
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# ¿ Sep 15, 2021 05:05 |
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Thirding Fortigate. I'm not really a network guy but at work we're recommending Fortigate to our clients, and migrating their Cyberoam firewalls to Fortigate wherever possible.
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# ¿ Sep 16, 2021 14:40 |
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One of the nice things about Cylance is you can define a policy to disallow the use of USB storage devices entirely and selectively add devices to it. One of our clients requested this and have an internal process for their staff to request to be taken off this policy, which has to be signed off by their own internal IT, so if they get hit by malware we've covered our asses.
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# ¿ Sep 18, 2021 07:32 |
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RFC2324 posted:if this is an issue you should be destroying the data long before concerns about longevity of the data are concerns, unless you are legally required to keep them. and then you should destroy them the moment you are legally allowed to. This is SOP for most organisations I’ve ever worked for.
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# ¿ Dec 7, 2021 08:55 |
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Right up there with “we need Flash Player on the iPads”
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# ¿ Dec 15, 2021 22:07 |
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you ate my cat posted:We had a vendor say to us, just the other day, that "customers typically resolve <this issue> by finding an old computer that still has Flash installed and using it to administer the system." Absolutely not, get the gently caress out. At the time I was working in the public school system, and the teacher who raised the ticket complained to the Department of Education and Training that I was either too lazy or too incompetent to help her. My reply was a simple, one-line "Apple have never supported Flash Player on any of their iOS devices, and even if they did it would present an unacceptable security risk". The whole thing was quietly dropped and I never heard about it again.
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# ¿ Dec 17, 2021 12:10 |
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larchesdanrew posted:Taking a week off for surgery and I gotta tell you, loving off and turning off all of my notifications felt really great this morning. The best part of any time off is leaving my work phone and laptop behind at the office where I can safely ignore them.
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# ¿ Dec 23, 2021 11:10 |
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I'm sorry to hear you have to put up with that poo poo. At least your employer has your back.
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# ¿ Jan 8, 2022 23:58 |
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Maigius posted:What's the best way to corral power cords in a cart? I'm kind of at a loss how to best clean this up. Compared to the laptop carts I’ve dealt with in the public school system that’s not too bad. Maybe just make sure there’s adequate space around the power bricks for ventilation.
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# ¿ Feb 1, 2022 05:02 |
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Thanks Ants posted:It feels like Office 365 is in the process of making GBS threads itself, nothing on the status update yet This is Office 365’s default state
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# ¿ Feb 2, 2022 22:09 |
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ConnectWise View is an absolute godsend for situations like that, where just being able to physically inspect something means you can solve it in five minutes. It’s the next best thing to actually being on site.
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# ¿ Feb 7, 2022 01:06 |
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Back when I did school IT I had to deal with a laptop that some kid had pissed on. Of course I didn’t realise it was piss until I opened it up and the stink hit me. Yeah I don’t miss working in schools.
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# ¿ Feb 8, 2022 04:24 |
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bell jar posted:Took me a while to parse this correctly. I was like, who pisses on their computer mouse You and your John Howard avatar can't tell me what to do
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# ¿ Feb 9, 2022 11:57 |
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If they have the courtesy to say "sorry you didn't get the job", then I have the courtesy to say "thanks for letting me know", that's about it.
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# ¿ Feb 21, 2022 10:14 |
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mattfl posted:A ticket came in, somehow from a patient staying in the hospital? "Opinion noted. Closing as complete."
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# ¿ Mar 1, 2022 14:06 |
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mattfl posted:Almost exactly the words I put in the ticket when I closed it lol There's nothing better than "helpful suggestions" from people who have no idea and aren't even remotely in a position to know.
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# ¿ Mar 1, 2022 14:08 |
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Roundboy posted:The conversation to take the user through a --> b -->c and get them to understand was simply amazing. About 15 years ago when I started in the industry experts were saying that with computers being ubiquitous, and everyone growing up with them, people would eventually be so tech-savvy that front line IT would become completely unnecessary. Thankfully for my job prospects, that’s not the case at all.
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# ¿ Apr 3, 2022 08:23 |
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i am a moron posted:Ive never seen any tablet deployment anywhere that wasn’t a stupid use of everyone’s time and the pet project of a moron. I’ve seen this go well in exactly two scenarios. For student use in a primary school, and for home visit staff to use at a disability support organisation. Literally every other tablet deployment was a vanity project that existed only to inflate the egos of middle management.
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# ¿ Apr 4, 2022 04:22 |
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RFC2324 posted:I wasn't aware you could set a spam filter to 'racist' but I suppose I'm not surprised You could probably do that with Mimecast if you got creative with the custom threat dictionaries.
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# ¿ Apr 17, 2022 05:54 |
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sfwarlock posted:At my second job, little hole in the wall computer shop, I found CP on a customer computer while doing backups for a Windows reinstall. And I'm not saying "She might be 16 might be 20." I'm saying "Holy poo poo, she's ten." I had a similar situation to this happen nearly 20 years ago at my first job. I lasted another three days before I quit. The the shop closed down years ago but I absolutely should have gone to the cops about it.
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# ¿ Aug 31, 2022 06:20 |
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my cat is norris posted:JUST CLEAR YOUR BROWSER CACHE The best thing is when the user wants you to explain what went wrong, why it happened, but no matter how you explain it they just don't get it. Upper management are the worst for this.
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# ¿ Sep 13, 2022 00:57 |
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AlexDeGruven posted:"How can we be sure this will never happen again?" My standard canned answer is to mumble something about the resolution being clearly documented and remind them it was sorted out within SLA then pour myself a drink.
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# ¿ Sep 13, 2022 01:56 |
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Renegret posted:Anyone else get unreasonably exciting when they get to close the oldest ticket in the queue? No, there is something oddly satisfying about it.
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# ¿ Nov 4, 2022 02:22 |
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A Frosty Witch posted:The hits just keep coming. The guy gets there to put in the patch panel and punch everything in. That’s the best thing I’ve ever seen in my life.
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# ¿ Nov 5, 2022 01:37 |
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# ¿ May 10, 2024 13:51 |
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bobmarleysghost posted:We just finished a network overhaul, replaced some 10-20 year old cisco switches, still running, in a filthy factory setting where any surface has a healthy coat of plastic dust, surviving tons of reboots/power outages. I used them all the time in schools. Whenever one died there were always more old-rear end Ciscos floating around the school system and you could get a replacement within about an hour or so.
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# ¿ Dec 30, 2022 06:04 |