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I wish I had as much dedication to anything in my life as the guy who's new to his department and emailed us on a day off to ask us to add his printer to his computer. Hell, I'm on call and I even hosed up what hours I was supposed to be available today.
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Jan 1, 2018 23:06
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Methylethylaldehyde posted:Man, the cyberpunk dystopia is here, only instead of hot half-cyborg Asian chicks and seedy Japanese diners, it's some underpaid nerd in an office trying to cope with 100,000 infected webcams sending billions of dickpicks per second and crashing the servers because we as a race can't have nice things. I'm going to print this and hang this on my cube wall. For content, we just rolled out our new USB mass storage lockdown, mandated and designed by the nationwide corporation that is our parent organization only when they want to tell us to do stuff or demand that the hospital make more money. This is fine and dandy because our doctors are all morons and nobody wants to do infosec training for nurses who already don't have the patience to deal with these computer modems, except that the new filters prevent us from installing any USB hardware at all, not just Dr. Iknowbetter's infected SanDisk. Thankfully they included a convenient way around it for those of us with AD access but I really wish the networking team and corporate would stop "fixing" problems by offloading them to the helpdesk. I also wish I'd have won the drat lottery. And a pony.
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Jan 9, 2018 15:56
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Knormal posted:When our Group Policy people, who I've mentioned a few times in this thread before, tried to turn off USB storage at our place a few years ago they accidently turned off the USB ports entirely. We figured this out when everyone started calling the helpdesk at the same time because their mouse stopped working. Well, thankfully, we can put them into a fake learning mode by doing AD shenanigans, but it's frustrating having to use someone's broken keyboard to remote into my desktop to do the needful so i can plug in their new keyboard. Or, if the AD permissions are hosed for some reason, having to call our network team to drag and drop around the active directory. A good use of everyone's time.
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Jan 10, 2018 18:31
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Avenging_Mikon posted:A ticket came in! So do you admin admin for the admin team's admins?
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Jan 11, 2018 21:51
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I'm having chest pains looking at this.
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Jan 16, 2018 17:23
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My boss requested that we all send her our goals for the next year at this company. I'm a tier 1 help desk tech with six years of professional experience. My goal is to find a better job. I put some stuff down indicating that I'd like to transition to a more appropriate role helping with our completely busted AD and GPO setups(seriously, we set printers with local ports via batch scripts for our satellite offices despite having a print server that is entirely intended for them to use), since "get the hell out of here before this place kills me" doesn't really go over well in a professional setting.
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Jan 24, 2018 19:30
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I used freshdesk at a prior job and it will do what you need. Has a mobile app too so you can get mad at users on the go.
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Jan 26, 2018 17:41
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stevewm posted:AV is just a shitshow waiting to happen that we are required to install to tick a box. Nothing more. YOU might be, but the more layers we put between our users and the Internet, the better I feel in general. If I could get them to type with their hands in plastic bags, I would.
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Jan 30, 2018 18:32
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Papa John Misty posted:Does anyone have a recommendation on how I can merge ~14,000 PDF files (1/2pg each) into a single file? Some kind of powershell utility or something? Let me introduce you to my friend 7-zip
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Apr 20, 2018 21:17
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My first call today was from a doctor who called to ask me how, "ever since you guys stopped letting us use webmail", he was supposed to print forms from his Gmail that he absolutely needed now now now. I told him that he could forward them along to me and print them down here, and come down to the IT dungeons to get them. He sends me the documents and I send him an email back that I have them at my desk, and then I never hear back from him. Until like 1:40 today when the spam filter on our O365 gives me a digest message with his response on it from five minutes after my reply, asking me to run them up to him. I guess it wasn't really worth him following up on, despite the urgency. I never really got why my high school girlfriend had such a distrust of doctors until I started working for them.
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May 3, 2018 19:25
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potato of destiny posted:THIS IS AFFECTING PATIENT CARE One of these days I'm gonna get a talking to because I'm gonna snap and ask a doctor why, if they're so drat smart, can't they figure out the simple poo poo they're trying to do.
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May 3, 2018 21:09
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I had a dude straight up put the phone down like four times while I was trying to help him with a fairly simple issue this morning. Then I asked him to send us an email so there'd be a paper trail and he hosed up that as well. Too bad another guy already called in sick or I'd be coming down with something right now.
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May 4, 2018 17:56
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We have someone on our parent company's IT squad whose job is to send fake phishing email to hopefully "educate" users about the dangers of opening phishing emails. I guess this is standard practice but they do it with such frequency that I don't think I've EVER gotten a legitimate phishing email in the year and change I've worked here but I've had to create an Outlook rule just to deal with messages starting with FW: [EXTERNAL].
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May 9, 2018 18:05
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A coworker who's frequently rude to users over the phone got an earful from our manager today cause he did it right in front of her. He spent his whole morning sulking about it afterwards. Today's been a good day so far.
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May 18, 2018 16:39
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To be fair, yes, that would have been more professional, but it did also serve to make me watch my behavior all day, which was probably part of her intent. He works Friday through Monday and I was off today due to having a toddler with a fever so I don't know how he behaved since but the sting of a public call-out was already fading by the mid-afternoon.
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May 21, 2018 20:29
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I'm gonna start using "give it the beans" any time I need to kick a printer to restart it, thanks.
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May 29, 2018 15:03
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My kid was six weeks early, so I feel you there. It's gonna be a rough couple of months but it looks like they've got you covered. Don't skimp on the hand washing and good luck!
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Jun 5, 2018 18:52
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I love being asked at the start of my day to help users break into another user's profile because said other user didn't finish charting on a patient. But what's even better than that is when members of our own clinical support team ask me to do it, then get snappy with me when I mention that I have fairly strong reservations about resetting the password of a user in good standing without their consent.
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Jun 6, 2018 15:37
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ChubbyThePhat posted:
Oh I did super ultra nothing, aside from telling my boss and a member of the network team about this. I got other poo poo to worry about than "night nurse is bad at job".
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Jun 6, 2018 16:37
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I just stumbled across a user in AD with the actual factual first name Reaganomics. It's too early to be this done with my day.
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Jul 12, 2018 15:21
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Kaboobi posted:posting in this thread for the first time in years about how dumb this job is sometimes I recently imaged one USFF workstation that had a spinner drive and kept running into weird problems. I'd reimage and try again, but it would have something else. Finally, leaning over our partially metal workbench in frustration, it dawned on me: the magnetic clasp on my watch was stuck to the bench. When i sat back down to run another reimage, I set the watch in my pocket, and got a clean, fully working workstation out of it. Naturally I'm the kind of guy who gives users crap for sticking fridge magnets to their PCs, too.
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Jul 13, 2018 01:01
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We got hit with a weird bug that would fill w7 drives with log files for failed windows update installs a while back. Most people had 500gb spinners but the more recent systems were coming with 128gb solid state drives that would fill up fast enough to be noticeable. We'd just delete the hell out of those temp files and logs and things would thankfully go back to normal.
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Jul 13, 2018 14:52
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Last Friday was the other first shift tech's last day. My boss is out Wednesday to Friday this week for a conference. So of course networking and clinical support picked today to do a huge cutover to a new set of switches. No big deal, we only lost like every label printer in the whole drat hospital and a bunch of regular printers to boot. Oh, and webmail. Outlook isn't affected, but everyone who uses the o365 portal is, and boy are there a lot more of them. And the second shift tech is apparently hospitalized for something after taking the last two days for PTO. I'm throwing everything i do that's more substantial than picking up the phone and giving my usual preamble into a ticket. I'm gonna make sure they realize why they had two techs on phones in the first drat place. Edit: also someone please hire me so i can leave as well
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Aug 30, 2018 16:56
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Our new wifi pre shared key is WPA2 personal and it is 63 characters long with every possible special character category turned on. And it's time to migrate the iPod touches that the custodial staff use. No we don't have mobile device management, what kind of large regional hospital owned by a nationwide conglomerate do you think we are?
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Feb 8, 2019 18:22
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wolrah posted:Do iPod Touches have cameras? If so, let me introduce you to the WiFi QR code: https://qifi.org/ Holy poo poo, that's amazing. I gotta get the approval of the network guy running this whole shitshow but you might have just kept me from smashing these loving things. mattfl posted:Uhhh, we may work for the same company! Did your nationwide conglomerate recently change their name and then change the names of all their hospitals to more closely reflect that name? No, mine is based out of Tennessee and likes to demand policy changes without providing us the support we need to actually affect those changes. Our hospital did recently change names slightly, though! The Muffinlord fucked around with this message at 19:20 on Feb 8, 2019 |
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Feb 8, 2019 19:17
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I'm a big dipshit who double posts, please ignore me
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Feb 8, 2019 19:17
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rafikki posted:Gotta admit, I'm a little surprised how many people itt weren't aware of the things. They've been around for ages I think. I had our old WiFi passphrases memorized, so it wasn't a problem. But we have too much weird healthcare poo poo on our WiFi to use WPA2-enterprise, I suppose, so we gotta resort to this 63-character bullshit for now.
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Feb 10, 2019 17:53
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