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If they're still delivering a good product within the estimate (even if it's on the high side), I'd count that as a success. Learning a new API for integration is always billable, and it's often hard for a developer to estimate since they don't know the API... Now if they're billing 40 hours to learn Stripe and not implement anything, that's a different problem.
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Aug 20, 2018 01:53
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Hummer Driving human being posted:Is this a case of "we'll just use what we've always used because it would be too hard to switch to something better"? Exactly. What they have works well enough and probably has decades of obscure custom business logic baked in. The real cost isn't in the sticker price of some new platform, but in figuring out all that ancient logic and reliably getting it into the new system (whose customization features have probably been oversold).
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Jan 16, 2019 06:29
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