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duck monster
Dec 15, 2004

Avoid Salesforce, its a monster and really does need someone who's a dedicated Salesforce developer to tame the thing. Also $$$$$$

Since you seem to have a whole mess of semi-integrated business processes, maybe look at an all singing dancing thing like OpenERP/ODOO (open source with paid options) and if theres something it cant do perhaps hire a dev to modify it for you. Theres a few others as well.

poo poo, maybe just SugarCRM if you want something more CRM focused.

Honestly though, hire a coder with experience in whatever the specific stuff you need. Cheap gets you half baked.

But start with documenting *everything* about what that DB does and how its used, and possibly try and draw diagrams of how the business processes work. Everything in business can be thought of as a flow of money, resources, or information through a set of processes and rules. identify those and your half way there.

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