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RustyKnight
Jul 11, 2016

every day is a new horror



"I can't download license file"

I work at license activation support and people can be incredibly stupid and lazy, from what I heard the worst are NASA employees. Also at least once a day I get somebody who is to lazy to access computer in another building so thinks it's ok to give them free activation because "I delete it later, its fine!"

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RustyKnight
Jul 11, 2016

every day is a new horror



Sham bam bamina! posted:

as long as they delete within 24 hours i don't see the issue

there is no real way we can verify that other than going there and inspecting every computer they have, and we already got tons of calls from people who can’t return activations because the one they want to return is already listed as inactive in our system, license activation files are independent and will work even when you deactivate them in database, because most of the industrial automation machines are not connected to internet it only seems logical that you cannot make a reliable way to verify it via internet, so if we were to give people new activations there is nothing stopping them from using old ones effectively duplicating $30k software entitlement.

RustyKnight
Jul 11, 2016

every day is a new horror



Deep Dish Fuckfest posted:

oh well there's your problem. spin up a telnet daemon on those things and you'll be checking activation licenses in no time

It's not problem of machines not being connected because they are often hosted on servers with internal connection, but connecting them to internet is a big no no with nearly every local it, and even if the file is listed as inactive in system it can still work normally, when you try to connect to release it it will give you an error message about it but wont do nothing, so if you know this you can just copy files, return them, copy them back to activation folder and have extra activation. Also if you have another license for newest version of software and download it on machine with old license it will activate itself. Don't ask my why I don't know poo poo about technical side of this, i only know where to move your mouse cursor to make it work most of the time.

RustyKnight
Jul 11, 2016

every day is a new horror



echinopsis posted:

seems worth it to have a cj walk around and act as the licence police and shut people down who don’t comply

Our company actualy does that! :nsa:

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