gudetama posted:

At this point? Jeffrey should reinvest some of the money into hiring someone who does community management as a professional. Either as an actual paid position or as a consultant to bring in and help them figure out a system that works. Everything seems incredibly hosed and no one on the mod team seems to have the skills needed to fix it and the userbase as a whole isn't going to have an answer. Bring in a professional because again, none of these are new problems and lots of other communities have solved them.

In short, asking the people complaining on how to fix it is part of how we get into these messes. None of us know how to fix it, if we did it would of been done a long time ago. The admin team needs to reach out and try to find the answers themselves, preferably from an expert.