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I paid my federal taxes using the IRS DirectPay website back in April. I have a confirmation number of the payment, and I can see in my bank account history that $1,376 was successfully transferred to the IRS. I received a letter from the IRS (it's legit, I have no doubt about this) that I have not paid and that I owe $1,376 plus interest and penalties. I need to contact the IRS to have them remove these charges or whatever else they need to do to make me not owe money I've already paid. Here's what I've tried: 1) Calling the IRS, at 800-829-0922, 800-829-4933, and 800-829-1040. After going through a list of options to get to something like "disputing charges," I get an automated message that says call volumes are extremely high and they can't take my call. I tried multiple times over two days, and one attempt was right when the office opened. 2) Calling the local IRS Taxpayer Assistance Center to schedule an in-person appointment. When I go through the options to schedule an appointment, I get an automated message that says call volumes are extremely high and they can't take my call. 3) Calling a local Taxpayer Advocate Service. Their menu is sneaky and they basically try to make you go away, but I got to an option that allows me to leave a voicemail. Their mailbox is full and I can't leave a message. So what do I do? The longer I wait, the more interest I accumulate. Should I just keep trying to call every day, or is there some way to resolve this that I haven't thought of?
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Jul 7, 2021 16:59
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| # ¿ May 21, 2024 23:10 |
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Thanks, these are both helpful. I believe I did use my spouse's SSN when making the payment, while the SSN on the letter I received is my own. Woulda been nice if their system had caught that at the time of making the payment.
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Jul 9, 2021 14:28
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