- RoboBoogie
- Sep 18, 2008
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I was on the phone with Mohela for 5 hours the other day. 5 actual hours and we *finally* got my weird consolidation situation...well... not solved - but they figured out what happened.
I was with Mohela with my FFEL loan. I consolidated and chose to keep Mohela as my servicer. They chose AidVantage as the servicer for the consolidation.
Normally the consolidation takes less than 30 days and the borrower doesn't pay on the loan before it's consolidated. Since I did it during the height of the forgiveness deadline, it took 6 months. I paid off about $4,000 in that time frame.
Over the past 6 months during my calls, Mohela swears they posted a refund to the servicer (which wouldn't make sense anyway... that should have gone to me).
They finally figured it out... they refunded my money to Sallie Mae. Whom I have never used. Ever. After finally getting this all escalated they determined that Sallie Mae was never an underwriter or guarantor or servicer of my loans forever and ever amen.
And they have no idea how my money got refunded to them. "As bad as this may seem... the person maybe just had the wrong account up on his screen?"
So now they FINALLY are working to get my poo poo refunded to my account. almost a year after it happened. Yeesh.
Get that poo poo backdated. You’ve paid interest on that 1000 dollars where the payment did not get applied.
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Oct 11, 2023 18:24
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May 17, 2024 01:16
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- RoboBoogie
- Sep 18, 2008
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It was $4,000!
But before I even brought it up she said "and because I know you're about to ask this question, any interest paid on that amount will get refunded as well."
sorry cant read
I hope you gave that person a bigups for being proactive.
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Oct 12, 2023 17:53
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- RoboBoogie
- Sep 18, 2008
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My wife’s loans are in deferment again until the end of December to recalculate. The 0% $0 payments are counting against pslf.
She’s seeking a refund on payments made, but this means she has seven months of actual payments left. Recertification on her physician salary is due on May. So I don’t know how long that will take to process. This whole time the payments is based on when she was in training. And then the pslf paper work to forgive will obviously take six or so months but that would be refunded.
Once the loans are forgiven (about $250k), she is free to do what she wants. I think she wants to see where her career takes her first.
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Dec 4, 2023 04:21
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Oct 11, 2023 18:24
