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devmd01 posted:In college I used that utility that can set the lcd text on HP printers on a lot of the printers on campus. Nothing offensive, just silly stuff like “feed me,” etc.
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Apr 7, 2024 21:20
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I was in my doctors' waiting room when the front desk minder was all "tbg, hey you're an IT guy right? We've got a printer problem. Want to barter for some of your appointment expenses?" connect to printer via IP, fixed in 2 mins. fastest fifty bucks I ever made. inshallah they never need my help again, been about six months.
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Apr 8, 2024 19:22
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I'm always offended when someone looks at me and is like "yo you look like you work in IT". Da gently caress.
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Apr 8, 2024 19:37
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tokenbrownguy posted:I was in my doctors' waiting room when the front desk minder was all "tbg, hey you're an IT guy right? We've got a printer problem. Want to barter for some of your appointment expenses?"
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Apr 8, 2024 20:17
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I'm the rare goon with medical insurance, it was just the copays for like three appointments I think. back on topic, gently caress Zebra label printers. I hate them so much. gently caress you receiving guy, you don't need these.
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Apr 8, 2024 20:29
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tokenbrownguy posted:I'm the rare goon with medical insurance, it was just the copays for like three appointments I think. I supported maybe 50 of them for 20 years. What's up?  FYI it's not IT's job to replace labels. I hope IT doesnt have to create labels either cause gently caress that.
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Apr 8, 2024 20:49
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GreenNight posted:I supported maybe 50 of them for 20 years. What's up? They made it my job in the past. It is indeed poo poo
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Apr 8, 2024 20:57
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GreenNight posted:I'm always offended when someone looks at me and is like "yo you look like you work in IT". I was walking into a hospital one time to visit my Mom. I still had my badge on from work, at a place totally unrelated. Someone near the entrance said "Oh, are you from IT here to fix the computer?" I say "Nope" and keep walking. They start following me and start explaining the problem. We got pretty far before I turned around to say "No, I seriously don't work here." I can't imagine what miserable fucks work in the IT department there. I hate the people who have "fun" that way with strangers. If we know each other I'll allow a "You guys workin hard or hardly workin?"
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Apr 8, 2024 21:41
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tokenbrownguy posted:I was in my doctors' waiting room when the front desk minder was all "tbg, hey you're an IT guy right? We've got a printer problem. Want to barter for some of your appointment expenses?" All I can think of is the front desk minder in an RPG, spending a resource to say" the patient waiting is an IT guy, he can help with the printer" TBG has entered the printer configuration
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Apr 8, 2024 21:51
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That seems like a very fair trade, everyone walked away from that a winner.
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Apr 8, 2024 22:07
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tokenbrownguy posted:I'm the rare goon with medical insurance, it was just the copays for like three appointments I think. I want to ask if you work with me, but I know those damned things are everywhere. We use a big one at each location for asset tags, and a little one for UPS labels.
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Apr 8, 2024 23:01
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I don't see a VoIP thread or a Teams thread or anything, so I'm asking in here: anyone have good familiarity with Teams Direct Routing stuff? We actually have Direct Routing set up and working, in the sense that we can make calls in and out between Teams and regular phones, but we discovered a new wrinkle: when we call a Teams-enabled phone number, it rings in the app, but doesn't also ring on the physical handset. We have a large existing VoIP deployment, Cisco top-to-bottom. CUCM is handling the calls, our physical handsets are Cisco devices, our SBC is a Cisco CUBE. It was designed by a very experienced VoIP engineer who is unfortunately no longer with us, and our current VoIP person is not as experienced. I see that Cisco handsets do not show up on the "Teams-certified devices" list, but I'm being told that that can't be the problem because... to be honest, I don't remember why they told me that can't be the problem, I think because it's "just" a VoIP call. Critically, I am not a VoIP person, but we have a small team and I'm trying to learn as I go so I can help out. This is pretty hard to Google since you get a variety of related but different issues. Would love to be pointed in the right direction, even just knowing which piece is the likely culprit would be a big help so I could start looking in the right place. My guess is CUCM, assuming the other people are right that it doesn't matter that the Cisco phones aren't Teams-certified.
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Apr 10, 2024 17:26
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guppy posted:I don't see a VoIP thread or a Teams thread or anything, so I'm asking in here: anyone have good familiarity with Teams Direct Routing stuff? We actually have Direct Routing set up and working, in the sense that we can make calls in and out between Teams and regular phones, but we discovered a new wrinkle: when we call a Teams-enabled phone number, it rings in the app, but doesn't also ring on the physical handset. I would take a wild guess on the sbc being set up to mirror incoming flows (to make both endpoints ring) so the teams to teams calls don't go thru the SBC and you don't get the phones woken up. You can game the system by playing with the teams call plans so that you always go thru the sbc but it has caveats. Can you check what model of handsets you have? You can enroll certain conventional cisco cucm phones in teams using the sip gateway feature.
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Apr 10, 2024 17:50
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Went in for an interview at the local Native American Casino for an IT Helpdesk Supervisor position, meet with both the IT Director and IT Manager. 10 minutes in, the IT Director goes "Is there a reason you applied to this position instead of the Application Support Engineer?" I mean, yes. Largely in that I didn't see the Application Support Engineer position because no word in that job title matches anything I have been searching on. They pull up the job posting and show it to me, and it's honestly a good match. "Sure, I'll apply to that position after this interview." They just go "oh we can just do it now" and suddenly the interview is for a different position that I hadn't prepared for. I mean, it sounds interesting and it's more involved in fixing issues than the helpdesk manager one was going to be. That's a plus in my books, I like digging into weird issues. Downside is the pay range is slightly lower. Still, I'm a bit astounded at that happening, and I'm not sure what to think about it. I'm assuming that means they don't want me for the manager position, but is it a strong thing in my favor for the support engineer position?
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Apr 10, 2024 18:23
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Sywert of Thieves posted:Anyway this laptop is super locked down, and I can't even boot from my thumbdrive or get into the BIOS. Upgrading the ram also seems impossible. It's perfect for ChromeOS! Almost forgot to update the thread on this boring issue of mine. Everything worked out fine and it works great, except for the one problem that you can't enable "login by pin" on ChromeOS on unofficial hardware. Now I have to either change my kids' Google passwords to something they can memorize, or let them have safe passwords. So far I haven't found a way to hack it so pin login is enabled. Thanks, cynical buttholes! 
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Apr 10, 2024 18:26
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chin up everything sucks posted:Still, I'm a bit astounded at that happening, and I'm not sure what to think about it. I'm assuming that means they don't want me for the manager position, but is it a strong thing in my favor for the support engineer position? Yeah, they don't want you as the manager and they think you fit much better as a support engineer
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Apr 10, 2024 18:38
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guppy posted:I don't see a VoIP thread or a Teams thread or anything, so I'm asking in here: anyone have good familiarity with Teams Direct Routing stuff? We actually have Direct Routing set up and working, in the sense that we can make calls in and out between Teams and regular phones, but we discovered a new wrinkle: when we call a Teams-enabled phone number, it rings in the app, but doesn't also ring on the physical handset. I am fairly sure there is no such thing as an "internal" Teams PSTN call - if you call the number in a Teams client that exists in that Teams tenant then it doesn't get sent out to the SBC. The same way that internal emails don't go to the server listed on the MX records. We had this with Teams integrated into 8x8 - people on Teams were placing calls to the 8x8 numbers which were also provisioned as the Direct Routing numbers, and Teams never sent them out. Possibly you can work around this by moving to extension numbers in Teams so that calling the full number has to go to the SBC, but it's a bit of a horrible option and it doesn't solve for people picking a contact in Teams by name and just calling it. The easiest way to test this theory is to get the relevant traces set up in the Cisco side so you can see a Teams user calling an outside number, and then have them dial a number that is assigned to another Teams user, you probably won't even see the call. If you are just looking for a way to utilise the Cisco phones then look at the SIP Gateway service. Thanks Ants fucked around with this message at 18:51 on Apr 10, 2024 |
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Apr 10, 2024 18:45
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Well that moved fast - job offer has already come in, and salary negotiation has begun. 
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Apr 10, 2024 21:53
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YOTJ! YOTJ!
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Apr 10, 2024 22:15
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Internet Explorer posted:YOTJ! YOTJ! Love to see it happen
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Apr 10, 2024 22:17
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especially when the iob market has been so rough for so many lately
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Apr 11, 2024 04:20
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Thanks for the Teams advice. This is Direct Routing, so it is not Teams-to-Teams per se. They figured it out, it had to do with the objects being in the same partition in CUCM.
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Apr 12, 2024 18:17
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tokenbrownguy posted:I'm the rare goon with medical insurance, it was just the copays for like three appointments I think. being a subset of printers, and also more specifically having had to do something i don't remember the specifics of whatever the gently caress it was i had to do to get some of these bastards working, i think it was some insanity with templates, i agree
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Apr 13, 2024 01:17
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What is it about sitting at a computer that makes people's brains stop working? We have a third-party service that will integrate with AD for SSO Real Soon Now, but in the meantime people need to log in separately. (Insert separate rant here about how I'm just a cruel arrogant sadist who loves to torture people by asking them politely not to "just reuse 'their' password" for logging onto a third-party service. ) Every 90 days, the service requires 2fa - that is, it sends a code to the email address that needs to be entered along with the password. The words "A code was sent to user@company.com by email. Enter it here:" appeared on his screen in plain English. All they have to do is read the words that re in front of them and do what it says. Yet what do we get. "Logon to Paragon system broken." "What's wrong?" "It doesn't work." "Please specify any error messages?" cc: my boss, my boss's boss, user's boss "IT DOES NOT WORK FIX IT NOW two pages of explaining why it is vitally important for him to access this system" I send the minion (whenever my blood pressure gets to the point I can feel it in my ears, I send the minion). According to what he said before he left for a long lunch: user: ITS BROKEN FIX IT minion: "It sent a code to your email, check there?" user: *blank stare* ITS BROKEN FIX IT minion: "Can you open your email and enter the code?" minion: *types their email address into the place where the website wants the code* user: ITS BROKEN FIX IT minion: *reaches past user, clicks on outlook, clicks on the latest (of ten) emails minion: "See, it sent you a code, it just wanted that code." user: *fifteen feet back with arms crossed* WHY IS THIS SO DIFFICULT. DO YOU ENJOY MAKING THIS HARDER. DON'T YOU UNDERSTAND THIS IS IMPORTANT minion: "It's just once every 90 days. It's required for security." user: FINE. WHATEVER. JUST DO THE THING SO I CAN WORK. minion: *shows them how to enter the code and leaves* I went and checked. There's a postit on the user's monitor now: PARAGON CODE 50302939 sfwarlock fucked around with this message at 23:44 on Apr 15, 2024 |
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Apr 15, 2024 22:24
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sfwarlock posted:I went and checked. There's a postit on the user's monitor now: PARAGON CODE 50302939
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Apr 15, 2024 22:33
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Oh, it's not even that. The code was only useful that once and expires five minutes after it's sent. They're just that unclear on the concept.
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Apr 15, 2024 23:11
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sfwarlock posted:Oh, it's not even that. The code was only useful that once and expires five minutes after it's sent. They're just that unclear on the concept.
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Apr 15, 2024 23:14
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90 days from now, they'll be brandishing that postit in your face: IT'S BROKEN FIX IT
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Apr 16, 2024 00:30
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Data Graham posted:90 days from now, they'll be brandishing that postit in your face: IT'S BROKEN FIX IT And screaming at us for changing the code. And telling us how important this is. I have fantasies sometimes of just saying what's actually on my mind. me: "Well, it's physically impossible for us to solve this ticket due to x,y,z." user: "Rawr but this is important! It's violating FERPA! It's affecting patient care! I'm calling your boss!" me: "Oh, well now that you've told me it's important, and you've threatened me with my boss, I guess I'll actually do it instead of playing Minecraft for the rest of the afternoon like I was planning." pause "Oh, no, wait, still out of my hands. Sorry not sorry. Now leave me alone, I'm playing minecraft until people get back to me."
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Apr 16, 2024 00:35
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I have to go through all that once a year with about half of my forklift drivers when their w2 gets released online. They don’t use computers on a daily basis, so I don’t know what your doctor’s excuse is.
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Apr 16, 2024 00:40
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We're a manufacturing site. We had to do a whole major project to deal with user profile proliferation on the shared PCs the clean room techs use to do their required trainings. I am deeply grateful that someone else had to write the GPOs for that mess.
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Apr 16, 2024 00:53
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sfwarlock posted:It's affecting patient care!
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Apr 16, 2024 01:18
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Arquinsiel posted:This is the point where I realised why you're having this level of obstinate incompetence. Actually, no,. Just one of the many things people have screamed at me over the last two+ decades thinking it's the magic password to turn me from "Lazy IT Fuckup" to "Understanding The Greater Context Of The Problem And Actually Putting Effort Into It". What I despise is people thinking they have to find some sort of secret magic password for me to do my job. Thinking that I ignore tickets until someone tells me the problem is actually important. ("Oh, you mean it's a PROBLEM that shipping can't print labels and can't ship any product? Golly gee whiz, I had no idea! Why, I guess I will come fix that!")
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Apr 16, 2024 01:28
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That's what I was angling at. There are people who genuinely believe that there are magic codes that do everything. Just zero understanding of the world and a wild sense of entitlement. I have told the story in one of these threads before about the guy who called me in my Xbox support days after bodging two broken consoles into one working DVD player and wanted the magic code to make it run Xbox 360 games again. Flat out refused to believe me that such a thing did not exist.
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Apr 16, 2024 01:36
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some people read "computers are magic" and take it way too literally
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Apr 16, 2024 04:30
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Me: what do you think about this minor policy change that will reduce overhead and delays for this 50 person team and our customers, without affecting current procedures or workload for your team? Department head: we can't consider or acknowledge that request until you implement my suggestion for reducing the workload for my 3 person team. Me: your suggestion is just to implement half of the original suggestion, but in a way that doesn't address the reason why the request was made or help the other team in any way. Any thoughts? Them: thanks!
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Apr 16, 2024 07:33
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I'm finally calling it Entra without having to think about it, so that means we're due for another name change
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Apr 16, 2024 13:43
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dragonshardz posted:some people read "computers are magic" and take it way too literally The sorcery is in the clouds!!
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Apr 16, 2024 14:28
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TheParadigm posted:The sorcery is in the clouds!! we used to specialize in on-premises wizardry but nowadays no one is doing that
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Apr 16, 2024 17:25
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I pronounce the first syllable of Entra the same as Entry, but not long ago I was helping someone with MS Authenticator and they said their account was labeled awn-tra.
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Apr 16, 2024 19:41
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