|
Problem description: On my Acer Spin 5 laptop, there suddenly appeared a problem where keystrokes are intermittently either dropped (no letter appears on the screen despite key being pressed) or doubled (two of the same letter appear from a single stroke). I think it's not a hardware issue, as I didn't spill anything onto the keyboard when it started or anything like that. Attempted fixes:
Recent changes: Nothing I can think of; I was literally just using my laptop, and it was working fine, until it wasn't. Operating system: Windows 11 Home 22H2 64 bit. System specs: Acer Spin 5 SP513-52N. 8 GB RAM. The keyboard has been changed once, and the new keyboard was working fine until this issue appeared. Location: Finland. I have Googled and read the FAQ: Yes. I found threads with the same issue in Windows, but they were unresolved. If anyone can help I'll be so grateful. This is driving me nuts, as my Words Per Minute has essentially collapsed.
|
#
¿
Nov 5, 2023 12:20
|
|
|
|
| # ¿ May 15, 2024 13:22 |
|
|
Zogo posted:I'd try connecting another keyboard to the laptop via USB and seeing if the same behavior occurs. Thanks for the reply. I tried with a USB keyboard, but it didn't work at all, despite showing up as "HID Keyboard Device" in Device Manager. This could well be the keyboard's fault; it's just been lying in storage for years. I will try with a known-good keyboard once I get my move from underway - it is currently packed up already.
|
|
#
¿
Nov 6, 2023 01:38
|
|
|
So, after finally getting to try with an external keyboard: yes, it works just fine with another keyboard. Could it be worthwhile to clean the integrated keyboard? I notice some keys are missing strokes more often than others, so maybe there is something physical there, after all. If so, what's the recommended cleaning method?
|
|
#
¿
Nov 11, 2023 07:18
|
|
|
Before getting the physical keyboard replaced, I'd like to know for sure that I am replacing the right part. I booted to safe mode as well as into Linux from a USB drive, and the problem was present in both, but is the actual keyboard module the only place where this can occur? What about the motherboard? Is there some part in between these?
|
|
#
¿
Nov 13, 2023 18:39
|
|
|
I actually meant more like a software/firmware component that could cause this even with the new kb... But, the BIOS is already the latest version, so I guess there's nothing to be done except replace the keyboard. I'll report back on how that goes.
|
|
#
¿
Nov 14, 2023 22:57
|
|