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Questions: 1. Do the RGB lights stay on? 2. Do they flicker AT ALL, even when it's working fine? No chance of loose or spotty cable right? 3. When you use a different mouse, does the disconnect happen, on average, the same timeframe as with the steelseries? <==THIS IS IMPORTANT. 4. Do you have any usb poo poo plugged into ports on your monitor? Regardless, here's what I would do: Keep device manager open. Expand all the plusses and turn on "Show hidden devices". Take screenshots of what's there. Keep the screenshots open so you can see them. Using the steel series mouse, wait for it to happen again. Next time it happens, alt tab to the screenshots and compare device manager listings one by one, see what's missing, if anything. If there's something missing, do Alt-A in Device Manager (opens the action menu) and select Scan for Hardware Changes. Try your mouse. If it doesn't work, try another mouse immediately without unplugging the steelseries. Try a different color USB port. Try Scan for Hardware Changes with the other mouse. Unplug literally everything except the power and plug in the monitor, keyboard, and mouse again. Try a USB to USB-C adapter. down1nit fucked around with this message at 05:50 on Nov 14, 2023 |
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Nov 14, 2023 05:48
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| # ¿ May 14, 2024 19:50 |
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OK well do those steps when you feel like troubleshooting. Please do let me know if you need hand holding, I have a tech support line.
Owner/Lead Tech of Sagebrush Repair in Pinole, CA.
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Nov 18, 2023 06:37
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