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Proteus Jones posted:We also have some people in our Manila office my team interacts with, mostly over Slack. They always start with “Hello, Sir Proteus”, which is weird and makes me a bit uncomfortable. Constantly referring to me with an honorific is a level of subservience I’m not super cool with, but I don’t know how to address it without sounding like I’m criticizing them directly. It even shows up in emails and Incident work notes. Just tell them to refer to you by a nickname. Nicknames are never preceded by "Sir". The trick is going to be in finding an appropriate nickname. Might I suggest "Boyboy"? Or "Projo"? E: https://en.wikipedia.org/wiki/Filipino_name Canuck-Errant fucked around with this message at 20:38 on May 27, 2019 |
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May 27, 2019 20:35
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Or just reciprocate with the same honorifics.
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May 27, 2019 21:51
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Proteus Jones posted:Yeah, the culture shock working with our Indian dev team was very real at the start. It took us quite a while to get them to realize, “Seriously, if you don’t think something is going to work tell us that. Also, saying the word ‘no’ is not going to set us off”. I’m not saying this is everyone, but it seems like contradicting a manager or team lead is a THING THAT IS NOT DONE. Fortunately, that team is totally comfortable with us now. I think that's just a Philippines things. Several of my coworkers also say it, and they're from there.
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May 27, 2019 23:02
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Eikre posted:Or just reciprocate with the same honorifics. That's what I do. Like, all I greet all my co-workers in Japan with [name]-san, because they call me Junglist-san when they email me, so it seemed like the proper thing to do.
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May 28, 2019 00:27
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May 28, 2019 00:58
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ChubbyThePhat posted:One of my mannerisms is to refer to everyone as "sir". No subservience intended at all; I use it like many people would use "dude" or "man". Obviously not saying that's what's going on here but I've certainly had my share of experiences while people get to know me regarding this quirk. I know people like that (I’m assuming you mean using “sir” and “ma’am”) and I don’t have as much of an issue with it. It just feels like a different context in the US when it’s used. These guys use it like I’ve been knighted for service to the Realm. And really, I was using it more as a Cultures Are Different thing, and the problem I have with it is exactly that: my problem. Not theirs. Since I feel it would cause more harm and insult to try to “correct” them, I just let it go. And cringe a little when I see it. Proteus Jones fucked around with this message at 02:04 on May 28, 2019 |
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May 28, 2019 02:00
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Still think you should adopt a pinoy-style nickname. 
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May 28, 2019 02:28
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The one that chafes me is when people sign their social media posts. We have an internal Facebook-alike that tags photos with your name and a link to your profile, so there is no loving reason to sign your posts like you're my dad sending me ICQ messages in 2001. You are an IT professional, you loving well know better. Stop. I have reported you to your supervisor and questioned your qualifications because now I believe you are mentally deficient. Please stop, you're making the rest of us look bad to the rest of the company. STOP.
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May 28, 2019 04:41
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Dirt Road Junglist posted:The one that chafes me is when people sign their social media posts. We have an internal Facebook-alike that tags photos with your name and a link to your profile, so there is no loving reason to sign your posts like you're my dad sending me ICQ messages in 2001. You are an IT professional, you loving well know better. Stop. I have reported you to your supervisor and questioned your qualifications because now I believe you are mentally deficient. Please stop, you're making the rest of us look bad to the rest of the company. STOP.
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May 28, 2019 05:00
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Gold star for TITTIEKISSER69 
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May 28, 2019 05:55
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Shut up Meg posted:I'll be honest, I would not be surprised if one of you relates an IT story where your boss hands you a gun. So, I've been away for a month, and this is an incredible post to come back to. We haven't given anyone a gun yet, but we were just joking that we should do it. There's a bird who is insisting that they build a nest in one of our satellite dishes, and it's causing a brief interruption in service every time they fly in or out. Every time the nest is removed, the bird just starts from scratch in the same spot so my boss made a joke about going out there with a .22 I mean, nobody's actually going to do that. I think.
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May 28, 2019 13:01
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For what it's worth, my first thought was relocating the stray cats that live by the corporate HQ 
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May 28, 2019 13:04
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kensei posted:I built a new hire form for our HR and once it is approved will tie it into PowerShell to create accounts and licenses automagically once the Docusign sigs are gathered. I am quite excited to automate this. Are you validating all the fields, or are you just going to bounce it back when they screw it up that effects you and let it roll otherwise? I foresee a lot of stuff getting sent through the old way because “We don’t have this information and I don’t have time to find it right now, just enter it with what we have.” when it’s missing stuff like the DOB or SSN. Or they try submitting it as “John StillNeedLastName” rather than “John Doe” and ask why his login name is set as jstillneedlastname rather than jdoe. Basically what I’m saying is I hope you have buy-in to clamp down on the jackassery and laziness from HR.
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May 28, 2019 15:45
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Renegret posted:So, I've been away for a month, and this is an incredible post to come back to. We haven't given anyone a gun yet, but we were just joking that we should do it. We've actually had team building sessions at the local shooting range. Was the first (and probably last) time I've ever handled an AK. drat that thing was fun to shoot. 
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May 28, 2019 16:37
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22 Eargesplitten posted:Are you validating all the fields, or are you just going to bounce it back when they screw it up that effects you and let it roll otherwise? I foresee a lot of stuff getting sent through the old way because “We don’t have this information and I don’t have time to find it right now, just enter it with what we have.” when it’s missing stuff like the DOB or SSN. Or they try submitting it as “John StillNeedLastName” rather than “John Doe” and ask why his login name is set as jstillneedlastname rather than jdoe. We had a process for that, which involved at least 2 sets of human eyeballs on the CSV before it got fed into the automation. An occasional "FNU" name for one of our non-US employees would sneak in, but that's the worst that would happen. Our process has to be tight because changing a username once it's been committed to prod is such a fuckshow (and anyone with a legitimate need to change their name, like in the case of a gender transition or escaping an abusive marriage ends up causing a nightmare project that my former team needs to deal with because we want to help but it's a lot of bullshit to untangle.) Error checking would pick up on bad DOBs or employee numbers. We had another team come to us with their "solution" for our "onboarding problems," of which there were none. The proposal was a web-based interface with no batch upload where we'd have to copy-pasta every field. They were actually insulted when we asked why they'd bothered and told them to gently caress off. PROTIP: Never roll up a "solution" for a team that never asked for one that also has a 99.999% record of doing their job correctly.
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May 28, 2019 17:01
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22 Eargesplitten posted:Are you validating all the fields, or are you just going to bounce it back when they screw it up that effects you and let it roll otherwise? I foresee a lot of stuff getting sent through the old way because “We don’t have this information and I don’t have time to find it right now, just enter it with what we have.” when it’s missing stuff like the DOB or SSN. Or they try submitting it as “John StillNeedLastName” rather than “John Doe” and ask why his login name is set as jstillneedlastname rather than jdoe. There are two email approval stages for all new hires, so that should be taken care of. I know, best laid plans, but still.
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May 28, 2019 17:11
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An email chain came in: SENIOR ACCOUNT EXECUTIVE: This customer needs their contact email changed. I changed it in CRM two weeks ago and they are still receiving emails at the old address. SENIOR TECHNICAL SUPPORT: There is only one email on file and it already has the new address. [3 MB screen grab of CRM page as evidence.] Contact [First of May] to figure out why. FIRST OF MAY: Recommend customer unsubscribe from marketing emails on their old address.
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May 28, 2019 18:11
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Dirt Road Junglist posted:That's what I do. I'm the opposite. I feel like I'm being sarcastic/mocking people when I add -san. It's not something I do for everyone, so it feels weird cherry picking who gets it. My entire chain of command is Japanese and I'm Nazattack-san to them, no one has ever mentioned my lack of -san in replies. I also don't do Mr. or Mrs. [lastname] I call everyone by their first/preferred name.
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May 28, 2019 19:00
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PremiumSupport posted:We've actually had team building sessions at the local shooting range. No good day for you 
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May 28, 2019 21:10
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For anyone who has RDP open to the world, for the last time: stop it https://github.com/zerosum0x0/CVE-2019-0708
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May 28, 2019 22:30
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https://twitter.com/AndyRichter/status/1133823619786727424
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May 29, 2019 21:46
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May 30, 2019 15:25
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Wizard of the Deep posted:I had a Just picture the conversation being spoken my Stevie from Malcolm in the Middle.
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May 30, 2019 15:56
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spiny posted:Just picture the conversation being spoken my Stevie from Malcolm in the Middle.
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May 31, 2019 01:07
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A ticket came in. A question about removing be mail from archiving, could we save money if people voluntarily deleted mail older than a few weeks? A ticket came in that afternoon. Heads up about a legal hold on email. The aforementioned submitter is in scope. 
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Jun 4, 2019 01:47
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Potato Salad posted:A ticket came in. A question about removing be mail from archiving, could we save money if people voluntarily deleted mail older than a few weeks? A colleague once discovered that my organization could save something like thirty million dollars a year if we changed log retention from thirty days to twenty.
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Jun 4, 2019 05:29
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Agrikk posted:A colleague once discovered that my organization could save something like thirty million dollars a year if we changed log retention from thirty days to twenty. drat I thought my $750k/yr due to unnecessary log retention was a big one.
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Jun 4, 2019 05:41
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We have zero log retention so we’re saving all the money.
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Jun 4, 2019 13:14
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GreenNight posted:We have zero log retention so we’re saving all the money.
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Jun 4, 2019 13:56
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D. Ebdrup posted:If it can't be proven that it happened, nobody's liable? That's what our lawyers recommend.
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Jun 4, 2019 14:16
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GreenNight posted:That's what our lawyers recommend. I reckon someone up high is doing something hilariously illegal that even a single day of log retention would flag.
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Jun 4, 2019 14:19
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We also have no email archiving because!
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Jun 4, 2019 14:20
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nexxai posted:For anyone who has RDP open to the world, for the last time: stop it And that's why we've been going building by building, lab by lab since the 15th. The sheer quantity of systems we find that are not on our "patch these systems in these rooms" spreadsheet is eye opening.
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Jun 4, 2019 14:29
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Potato Salad posted:A ticket came in. A question about removing be mail from archiving, could we save money if people voluntarily deleted mail older than a few weeks?
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Jun 4, 2019 14:38
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GreenNight posted:We have zero log retention so we’re saving all the money. Who was it who was accused of entrapment for turning on logging?
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Jun 4, 2019 15:38
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Fil5000 posted:Who was it who was accused of entrapment for turning on logging? That sounds like blackswordca?
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Jun 4, 2019 15:40
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Fil5000 posted:Who was it who was accused of entrapment for turning on logging? I thought that was a fake story from some goon trying to be relevant.
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Jun 4, 2019 15:47
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 ticket withdrawn, advised user to call facilities.
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Jun 4, 2019 16:07
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That's a 911 call, not a helpdesk ticket, what the gently caress
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Jun 4, 2019 16:09
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ConfusedUs posted:That's a 911 call, not a helpdesk ticket, what the gently caress A ticket came in, lowest severity level, meaning it could sit in the queue for a week before needing an initial touch. Manager says his intern was roughed up outside the office and her phone and laptop were stolen. BUT HEY NBD, NOT GONNA CALL IT IN, NOT GONNA MARK IT HIGH PRIORITY. JUST, Y'KNOW, WHENEVER YOU GET AROUND TO WIPING AND REPLACING THOSE SOMETIME...like, gently caress's sake people, have a sense of urgency.
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Jun 4, 2019 17:40
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