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An email posted:As of Wednesday, November 13, 2019, you will no longer have a desk phone. Instead you will gain the awesome, new functionality to place and receive calls in Microsoft Teams with your headset! Your phone number will not change. Just loving kill me now please. Teams is poo poo software. The people who manage Teams in our org are poo poo. Computer-based softphones are a lovely solution for a phone. Absolutely no possible way every conference call/meeting on Wednesday won't be a complete and total clusterfuck. Also, don't try to polish this loving turd. "awesome" and exclamation points do nothing.
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Nov 6, 2019 22:31
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AlexDeGruven posted:Just loving kill me now please. Owned. We use Jabber softphones for our call center though and they love it.
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Nov 6, 2019 22:33
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I like Teams, but otherwise agree with everything in your post.
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Nov 6, 2019 22:35
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Softphones are poo poo, get yourself a Polycom CCX when they launch.
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Nov 6, 2019 22:43
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Teams lover here as well. I can't get enough of uninstalling it.
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Nov 6, 2019 22:45
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Thanks Ants posted:Softphones are poo poo, get yourself a Polycom CCX when they launch. We had a perfectly serviceable Avaya phone system.
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Nov 6, 2019 22:48
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Thanks Ants posted:Softphones are poo poo, get yourself a Polycom CCX when they launch. It's Poly now!
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Nov 6, 2019 22:54
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AlexDeGruven posted:We had a perfectly serviceable Avaya phone system. Not any more you don't!
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Nov 6, 2019 22:58
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AlexDeGruven posted:Just loving kill me now please. I don’t even sign into my phone right now, so thankfully this changes very little for me. I’m still excited to watch the trainwreck.
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Nov 6, 2019 23:03
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xsf421 posted:I don’t even sign into my phone right now, so thankfully this changes very little for me. I’m still excited to watch the trainwreck. I'm remote the day this goes live, so it will be entertaining AF to watch the flailing.
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Nov 6, 2019 23:46
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I use Teams, Jabber, Telegram, [Trading software] messenger, Outlook, Webex. Every day.
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Nov 7, 2019 00:27
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Are Polycom SoundStation devices known for losing their software images, or having faulty flash? I've had a few IP6000 and IP7000 devices just decide they don't have a software image on them anymore, usually following a PoE switch reboot. I guess the hardware design is pretty old now and some of the phones are going to be 10 years old, but it always stood out to me how flakey these devices can be.
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Nov 7, 2019 00:35
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We use Mitel (formerly Shoretel) for all of our phone needs, and they seem to be lovely. It was mostly fine before Mitel forced us to switch from Shoretel's client to theirs shortly after they bought Shoretel.
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Nov 7, 2019 02:33
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Woof Blitzer posted:I use Teams, Jabber, Telegram, [Trading software] messenger, Outlook, Webex. Every day. Teams, Jabber, SfB (ha ha it's actually just Lync!), MatterMost, Outlook, Webex, Polycom phones. Every. loving. Day.
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Nov 7, 2019 03:10
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We’re all in on teams telephony unless you are in a call queue of some sort I.e. our call center, they’re staying on interactive/genesys. Everyone else at the corporate office is getting ported. I have no complaints, I’ve been using a teams number for months at this point. I really, really, don’t get the Teams hate. Is it perfect? No. But it works perfectly well enough for what we do, so whatever!
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Nov 7, 2019 03:18
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Thanks Ants posted:Are Polycom SoundStation devices known for losing their software images, or having faulty flash? I've had a few IP6000 and IP7000 devices just decide they don't have a software image on them anymore, usually following a PoE switch reboot. I had IP6000s in the conference rooms at the university I worked at, and yes, they'd often come back from reboots dead. Thankfully the entire building was on redundant backup power, but if one stopped working and you unplugged it to fix it was a coin toss as to whether of not it would come back or need to be reflashed.
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Nov 7, 2019 03:55
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Renegret posted:My most embarrassing LP moment was a video game that used a stock alarm sound that happened to be the same sound effect for some poo poo rear end MMO I was playing at the time. this is why I don't like watching videos of other people playing games. I get so frustrated with the camera
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Nov 7, 2019 08:13
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RFC2324 posted:this is why I don't like watching videos of other people playing games. I get so frustrated with the camera I get frustrated at them often missing simple game concepts or obvious solutions.
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Nov 7, 2019 13:38
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Neddy Seagoon posted:I get frustrated at them often missing simple game concepts or obvious solutions. the rare occasion the camera work doesn't drive me away 30 seconds in, I realize how bad they are and feel better about myself. see, i'm the guy who drives LoL players into a frothing rage by being bad and not giving a poo poo
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Nov 7, 2019 14:08
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devmd01 posted:We’re all in on teams telephony unless you are in a call queue of some sort I.e. our call center, they’re staying on interactive/genesys. Everyone else at the corporate office is getting ported. I have no complaints, I’ve been using a teams number for months at this point. I really, really, don’t get the Teams hate. Is it perfect? No. But it works perfectly well enough for what we do, so whatever! Ditto. Teams is miles better than Skype for Business, which was our previous iteration. Teams isn't perfect (my biggest gripe is how it has to load chat history when you scroll up), but it's certainly sufficient for my day to day use. The best thing I can say about it is that it rarely gets in the way, other than the chat history thing. It does what it needs to do when I need it to do it. Apparently our Mac users hate it though. I guess the Mac client is far more troublesome.
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Nov 7, 2019 15:51
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ConfusedUs posted:Ditto. Teams is miles better than Skype for Business, which was our previous iteration. All the mac stuff for microsoft's office suite sucks. The outlook client has significantly less functionality than the windows client. SfB is janky in general, randomly locks up, and will sometimes consume all ram and swap space on my mac when I join large meetings.
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Nov 7, 2019 16:04
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ConfusedUs posted:Ditto. Teams is miles better than Skype for Business, which was our previous iteration. Most of my group is on Macs. I'm honestly considering going to a Windows lappy after the change to see if it's less of a pain in the rear end.
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Nov 7, 2019 16:46
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Thanks Ants posted:Are Polycom SoundStation devices known for losing their software images, or having faulty flash? I've had a few IP6000 and IP7000 devices just decide they don't have a software image on them anymore, usually following a PoE switch reboot.
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Nov 7, 2019 20:57
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We have both SfB AND Teams installed at my new job. Both are used interchangeably, or at least "barely at all" given my group. Phone calls and emails. Very 2010!
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Nov 7, 2019 21:06
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Weedle posted:Teams lover here as well. I can't get enough of uninstalling it. My hero.
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Nov 7, 2019 22:13
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Speaking of comms application fragmenting at work, I just blew up in a well-traveled work forum about how people keep pinging me on applications I've been told to stop using, and then accusing me of ignoring them when I don't respond. There was apparently a manager's chat shortly after where my boss basically had to tell everyone to soothe their boobs, because I'm not being rude to anyone and I'm calling out something that truly IS a major problem for us. I get paid enough that I don't really give a gently caress about getting promoted, at least not until I'm bored enough to want new job duties. Being IT's poo poo-stirrer seems to suit me just fine, so I'm running with it.
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Nov 7, 2019 23:12
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SfB Admin/Engi checking in. Always use Polycom/BToE. Softphone purism is for VPNers at best. :edit: The VVX-601s are fun with their gimmick touch screens and integrated bluetooth.
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Nov 8, 2019 02:40
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In September: (me): Hi department manager, we are changing the PINs used for the telephone conferencing system next month. Here is your team's new PIN. You can use it from today, and your old PIN will continue working until 30 October in case you have already arranged stuff. Please stop using the old PIN before the end of October. Remember that use of this PIN is charged to your department so hand it out wisely.  (manager): *crickets*In October: : Hi department manager, this is just a reminder that your old PIN will stop working at the end of this month, and here's your new one again just in case. : *crickets*: Hi user in that manager's department, I noticed that you were still using the old PIN in October. That will expire at the end of this month so please get the new one from your manager! : *crickets*On 1 November the old PINs were cancelled. Yesterday: : Uhh hi I tried to use the telephone conference today but it says my PIN has expired, what gives?: Please see the attached email where this was announced, and consult your manager for the new PIN  :I don't have the new PIN. Also please help him directly without involving me. :OK, will do! Hi , please see the attached email where I provided the PIN to your manager. For fucks sake people, this whole exchange was over email and we store all email for ten years and you know this! Why would you pretend an email you got doesn't exist! is a manager in one of the money-touching departments but I'm leaving this job this month, so I had zero fucks to give.
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Nov 9, 2019 02:11
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Lord Dudeguy posted:SfB Admin/Engi checking in. Funny you should mention that. Network engineer tried to backpedal and say that "MDI-X on NICs is a waste of technology" and "why would anyone want to connect two computers?" I showed him a picture of my Digium D60 connected to my laptop's Ethernet port and explained that I like not having to use my cell phone to call other extensions when I'm stuck doing work from home because this job is ridiculous and even when I have a day off I'm never actually "off." I use wifi on my laptop to connect to the internet and then bridge the software VPN connection to my ethernet port so the phone can talk to Asterisk. gently caress softphones.
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Nov 9, 2019 02:21
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GnarlyCharlie4u posted:Network engineer tried to backpedal and say that "MDI-X on NICs is a waste of technology" and "why would anyone want to connect two computers?"  I mean, this is like complaining about when all ports on the back of machines started being color coded 20 years ago. Why yes I don't want any help and I'm fine wasting time trying to plug a VGA cable into the serial port because I didn't look closely the first time. I suppose it's not NECESSARY to have MDI-X but who the gently caress wants to gently caress around with crossover cables and make sure you're keeping them separated from regular cables so you don't grab the wrong one in loving 2019?
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Nov 9, 2019 03:23
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Thanks for reminding me about the time I had a double ethernet outlet loose with the ports patched to each other as a crossover to connect two PCs together using two regular cat 5 cables 
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Nov 9, 2019 03:44
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That is a great idea. That’s the kind of weird poo poo that ends up in a tech’s backpack “just in case”. In case of what I don’t know but it’s still strangely appealing.
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Nov 9, 2019 03:51
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Back in the '00s, I had both a crossover adapter and a passive loopback terminator in my tech bag. I must have used both of them at least twice, maybe even three times.
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Nov 9, 2019 04:05
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lol if you don't maintain a null modem within arms reach at all times
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Nov 9, 2019 04:13
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I feel I missed something cause I've been on a soft phone for 5 years now and it's fine 99% of the time. Am I just lucky?
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Nov 9, 2019 06:40
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A phone with 99.0% uptime would be p.frustrating tbqh
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Nov 9, 2019 06:50
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LethalGeek posted:I feel I missed something cause I've been on a soft phone for 5 years now and it's fine 99% of the time. Am I just lucky? I guess it's fine if you never have to interact with the phone during the call... But honestly I really prefer not having to alt+tab to mute or conference or hold or whatever I need to do. Plus having a desk phone doesn't interfere with my computer audio so I can still be on a webex and call someone real quick if I have to. Also being able to quickly mute myself and scream obscenities or blare music without having to close an RDP window is pretty solid. Besides, having speed dials, and line keys, and functions and * codes, and paging, and intercom, all the other wonderful sorts of other things at your finger tips that doesn't require taking focus off your beautiful scotch on the rocks in order to use is immense. Plus if you've already got an IP phone programmed for your PBX why would you pay for (or even worse, subscribe to) a lovely softphone?
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Nov 9, 2019 07:04
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GnarlyCharlie4u posted:Found the Skype lover. All this, plus being unable to answer your phone when your PC is locked.
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Nov 9, 2019 07:56
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I'm remote and I probably could have gotten a physical phone but naaaah. If I had to interact with a phone and calls to the level you all are talking about to need all that stuff... I can't imagine what job I'd need to be doing honestly. Like I feel like I'm the user listening to the computer people talk about how they Really Use one. I over here with my 6 functions I need and I'm happy. Edit plus I can literally drown out someone since all the sound sources are in the pc with the phone. I do really like having nearly all my racket going into one headset easily. LethalGeek fucked around with this message at 08:22 on Nov 9, 2019 |
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Nov 9, 2019 08:18
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klosterdev posted:A phone with 99.0% uptime would be p.frustrating tbqh
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Nov 9, 2019 10:40
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