Ryokurin posted:

This still has to be approved and all of that. Don't expect a overnight change, or even one this year.

Sunblood posted:

Pardon me if this has been covered but,

My brother just ordered a replacement HTC Thunderbolt because his had various problems. We got the replacement in the mail today and it works great but we cannot figure out how we're supposed to send back the old phone. They gave us what looks like a flat piece of cardboard with some cellophane wrapping and what might be a return shipping label. Does anyone know how we're supposed to use this cellophane-wrapped cardboard? I could fold it into an envelope and put the phone inside, but that doesn't really seem safe. Plus there's this square hole that looks important but I have no clue what it's for.

I can get pics if you guys are just as confused as I am.

WeaselWeaz posted:

Did you read the instructions? I'm pretty sure you send it back using the same box it was shipped in.

Sunblood posted:

Then what on earth is this little cardboard plastic thing for?

comper posted:

I just had a Thunderbolt replaced before I sold it. You just put the phone in the padded envelope which should already have a label on it. You don't have to send back the microSD card, sim card, charger, or any other accessories. Just drop the envelope in your mailbox and you're good to go.

Codiusprime posted:

If you don't believe me, go in to your local Verizon store and ask the first rep you see if you should have ATK on your Android phone. Just do it.

jfreder posted:

Most of the time I go into the Verizon corporate store around here asking about a phone, they tell me things I know to be incorrect. This isn't just Verizon though, try any place selling new tech and you'll find the same thing. Google is your friend.

It is funny to think that he tried to sell you on the fact that a phone that debuted at CES this year wouldn't be coming out until after next year's CES.

Codiusprime posted:

This is so true, I shouldn't have really picked on Verizon. I've pretty much stopped asking sales reps anything when I go into an electronics store (rarely do anymore, hallo newegg).

It took me forever to convince my fiance that she didn't need a talk killer, the Verizon rep told us that our phones would run slow if we didn't have it and that it was the most important app for us to have and blah blah blah. Never again.

More recently, I went in to the Verizon store to see if I could get them to replace my Fiance's busted Droid X that she bought off of ebay. Not only did the manager, the manager, flat out tell us that neither Verizon or Motorola would honor any warranty and that she was screwed, but she made sure to tell us about the awesome buy one get one free deal they had going on for X2's. Aw, thanks

Edit: Clarification, the phone worked when she bought it. She dropped it in water and the sensor wasn't tripped so we were trying to see if we could pull a fast one. The manager told us that because it was bought on ebay there was nothing that either Verizon or Moto would/could do. Both were lies as Verizon replaced my used Fascinate and Motorola was going to replace her Droid X until they spotted water spots.

Codiusprime posted:

It took me forever to convince my fiance that she didn't need a talk killer, the Verizon rep told us that our phones would run slow if we didn't have it and that it was the most important app for us to have and blah blah blah. Never again.

kstatix posted:

Actually, she wasn't lying. When you buy a phone from someone else, the warranty doesn't follow you. Sometimes, exceptions can be made but it's policy. The warranty follows the account number, so even IF you buy a phone from Verizon and decide to, for example, change the account over to your girlfriend's name, technically, you've lost your warranty. That's one of the key things reps include in their "Clear Customer Disclosure" when performing an assumption of liability. If you come to me and told me you bought a phone off ebay and want it replaced under warranty I would laugh at you.

ExcessBLarg! posted:

What's up with this?

I can understand a sales clerk bullshitting to make a sale, but it seems like even bringing up ATK with a customer (whether actually necessary or not) is just going to confuse them and make them uncertain about a purchase. Unless the goal is to push them over to an iPhone.

Also, yeah, everyone knows ATK isn't necessary, but 3G Supercharger Mega is!

jfreder posted:

Of course, Motorola needs proof of purchase so unless you also get the old receipt with it, you're boned.

ExcessBLarg! posted:

That's pretty funny. Makes me wonder:

Do they still require original proof-of-purchase for phones that have been on the market for less than a year? More specifically, if the device serial number says it was part of a manufacturing lot < 1 year old, there shouldn't be any quesiton as to whether the warranty has expired yet or not.

Wouldn't "first activation date" be a reasonable approximation of the original purchase date? Aside from Verizon keeping it in a database, I think CDMA phones store the activation date in radio NVRAM anyways. Perhaps if a phone is reactivated the original date is scrubbed though.

Also, certainly Verizon knows when a phone was originally sold and activated for any subsidized sale because of the contract renewal. I can't imagine they don't keep historical records of that for a long time.

Seems to me the "we don't know how old it is" bit is a scapegoat to get out of their warranty obligations. What I'd be really interested in is if someone forges an original sales receipt, would they notice and deny? If so, then they must know when the device was originally sold, in which case why require the proof?

ExcessBLarg! posted:

That's pretty funny. Makes me wonder:

Do they still require original proof-of-purchase for phones that have been on the market for less than a year? More specifically, if the device serial number says it was part of a manufacturing lot < 1 year old, there shouldn't be any quesiton as to whether the warranty has expired yet or not.

bull3964 posted:

No one's forcing you to buy a phone, but if you are always looking at "what's coming out" rather than "what phone has the features that I want today" you'll be like all those poor bastards on Howardforums that are still rocking the original BB Storm because what's coming out is always more exciting than what's here.

bull3964 posted:

NewcastleBrown posted:

I know they try and keep a tight lid on upcoming phones so the majority of people going into the stores won't know that something better is coming out in two weeks, but for people trying to make informed phone purchasing decisions it sure is a pain in the rear end.

My final NE2 is up next week, and coming from OG Droid I'm sure anything out there will blow my phone out of the water, but I'd like to be able to evaluate my options and determine how long I want to wait with a little more information.

I'm at least waiting the extra two weeks for the Bionic, but drat would it be nice to have something solid on the phones coming out in the next two months.

Are they calling the Vigor the HD now?

bull3964 posted:

FYI, current rumors are that the Droid HD does not, in fact, have an HD screen like rumored and that the HD only refers to the video recording capability.

It's basically just a thinner Bionic.

Scipiotik posted:

Vigor is HTC and HD is Motorola, combine them with the Nexus Prime and I think it's probably worth it to wait until October and see how everything shakes out.