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Don Lapre posted:I dont see why the rep would care one way or another. She's probably just pissed because she's making barely over minimum wage talking to pissed off Verizon customers all day, every day. Talk about a thankless job.
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Aug 1, 2012 21:25
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maduin posted:She's probably just pissed because she's making barely over minimum wage talking to pissed off Verizon customers all day, every day. Talk about a thankless job. Verizon call center work pays fairly well actually.
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Aug 1, 2012 22:33
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maduin posted:She's probably just pissed because she's making barely over minimum wage talking to pissed off Verizon customers all day, every day. Talk about a thankless job. I was honestly surprised she had even a hint of attitude. I frequent over the phone tech support with Verizon and am generally very appreciative of their cooperativeness. I wasn't upset at all, and always warmly thank them for their patience. The only thing I can think of is the handing out of new training materials to deal with the FCC ruling? I'm sure I'm not the only one to call in today to find out what's up with the hotspot news..
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Aug 1, 2012 22:35
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kstatix posted:Verizon call center work pays fairly well actually. I didn't work for verizon, but when i worked for sprint about 11 years ago i think they were paying $12/h or so. It wasn't bad. Way better than minimum wage.
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Aug 1, 2012 22:51
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If Verizon is anything like T-Mobile, their call center reps are held to a sales conversion percentage, so any call you can't convert into a sale is a lost cause and gets you that one step closer to losing your job.
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Aug 1, 2012 22:52
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I bet they have to get their managers approval for those downgrades and/or get chastised when they let someone decrease their bill
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Aug 1, 2012 22:53
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AppleCobbler posted:I bet they have to get their managers approval for those downgrades and/or get chastised when they let someone decrease their bill This isn't true. Reps and managers are unaffected by changes like this. They do however watch cancellations. I'm guessing the rep he got was just having a bad day.
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Aug 1, 2012 23:26
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kstatix posted:This isn't true. Reps and managers are unaffected by changes like this. They do however watch cancellations. I'm guessing the rep he got was just having a bad day. THe only thing that I think can affect them financially is bad surveys.
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Aug 2, 2012 00:11
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Finally got ICS on my Rezound today. Feels a little slower. Sense smothers it for sure.
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Aug 2, 2012 23:14
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Hey verizon people, my mother in law has an (I think incredible?) on an old 3g plan. She's on contract until like October. My question is regarding replacing her phone with an unsubsidized one. What is the general policy on that? Will she have to change plans? What if it is an LTE phone? I think she wants to stay with verizon post contract but she would prefer some kind of month to month. Thanks friends!
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Aug 2, 2012 23:36
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Gourd of Taste posted:Hey verizon people, my mother in law has an (I think incredible?) on an old 3g plan. She's on contract until like October. My question is regarding replacing her phone with an unsubsidized one. If she buys a phone outright, she can do so with no plan changes (though 3G to 4G might be an issue).
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Aug 2, 2012 23:58
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AlexDeGruven posted:If she buys a phone outright, she can do so with no plan changes (though 3G to 4G might be an issue). I'm sort of in a similar situation. I have a Motorola X2 that I absolutely hate, so I've been considering picking up a used Galaxy Nexus somewhere (unless someone has another suggestion). I'm thinking the cheapest place to get one would be craigslist. Besides cosmetic issues and making sure the phone turns on, what kind of things do I need to watch out for when buying a used phone? I really hope there wouldn't be any problems switching from 3g to 4g, but I'll ask my local Verizon store. edit: Does the galaxy nexus have to go through Verizon's bullshit really long waiting period of getting Android updates? Super Dude fucked around with this message at 01:28 on Aug 3, 2012 |
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Aug 3, 2012 01:15
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Super Dude posted:edit: Does the galaxy nexus have to go through Verizon's bullshit really long waiting period of getting Android updates? Sure does, the VZW version's next update that will be out somewhat soon, is still ICS.
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Aug 3, 2012 01:44
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right arm posted:Sure does, the VZW version's next update that will be out somewhat soon, is still ICS. And anyone ive talked to internally is saying itll be months til a ota jb comes. Good news is bugless beast is pretty awesome so whatever.
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Aug 3, 2012 02:05
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EbolaIvory posted:And anyone ive talked to internally is saying itll be months til a ota jb comes. Good news is bugless beast is pretty awesome so whatever. And the rest of the Verizon phones are on a schedule of "ehhhh, maybe someday probably not" for a Jelly Bean OTA. I guess at least the SGS3 should definitely get it someday, since all the U.S. variants are the same hardware, right? vvvvv: A lot of it is just Android being Android. Moving to T-Mobile or AT&T would help in that you could use international versions of phones that cost more, but for the most part, count on getting between zero and one major update on any non-Nexus (and non-iPhone). As always, there are hypothetical reasons to be hopeful this might change soon, like more standardized hardware variants across carriers (but see HTC's One series) and Google supposedly starting to release new versions to OEMs a couple months before launch. Don't hold your breath, though. sourdough fucked around with this message at 04:31 on Aug 3, 2012 |
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Aug 3, 2012 02:10
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Is there a reason behind that thought process? I wish I could switch to another service, but I don't want to lose my unlimited data. 
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Aug 3, 2012 02:15
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Super Dude posted:Is there a reason behind that thought process? I wish I could switch to another service, but I don't want to lose my unlimited data. Verizon is more "through" than the other carriers when testing updates. Luckily, you don't have to run the Verizon approved builds. Which is great, because jelly bean is pretty awesome.
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Aug 3, 2012 03:54
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TenaciousTomato posted:Finally got ICS on my Rezound today. Feels a little slower. Sense smothers it for sure. goddamn. Slower? Downloading now...at least we can use the chrome browser after this. I got a notice that this is a "preparation for ICS", not ICS from what I read. OR does it do an ICS upgrade right afterwards?
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Aug 3, 2012 05:09
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notwithoutmyanus posted:goddamn. Slower? Downloading now...at least we can use the chrome browser after this. I got a notice that this is a "preparation for ICS", not ICS from what I read. OR does it do an ICS upgrade right afterwards? It preps, then check for updates and download it. Gonna see if battery life has improved tomorrow morning.
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Aug 3, 2012 05:12
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TenaciousTomato posted:It preps, then check for updates and download it. Gonna see if battery life has improved tomorrow morning. I did a factory reset a few days ago due to the fact that my data connection randomly drops (but not cell) and apparently a shitload of apps I installed have screwed the battery life, because with minimal app installs I went about 12 hours and lost 20% battery. So maybe it's not the same for everyone, but that was on GB - not even ICS.
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Aug 3, 2012 05:16
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My ex and I are on a family plan but we broke up so our phones need to break up too, haha. It's his plan and I'm the secondary line. We're heading into a Verizon store tomorrow to take care of it. How is this going to go? Do I need to sign a new contract to keep him from getting an ETF?
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Aug 3, 2012 17:40
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EbolaIvory posted:And anyone ive talked to internally is saying itll be months til a ota jb comes. Good news is bugless beast is pretty awesome so whatever. I'm thinking about going for this. I was leery of fiddling with rooting and so on, but it's kinda bullshit waiting on Verizon when I was already months behind on an update. Isn't it kinda hard to brick a GNex, and fairly easy to unbrick it and/or return to stock if something's seriously hosed? Because if so, gently caress it, I'm there.
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Aug 3, 2012 17:53
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HondaCivet posted:My ex and I are on a family plan but we broke up so our phones need to break up too, haha. It's his plan and I'm the secondary line. We're heading into a Verizon store tomorrow to take care of it. How is this going to go? Do I need to sign a new contract to keep him from getting an ETF? You aren't terminating anything you're just moving to a different plan so you'll assume full costs for one phone.
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Aug 3, 2012 18:09
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AlexDeGruven posted:If she buys a phone outright, she can do so with no plan changes (though 3G to 4G might be an issue). Going 3G > 4G does not change your plan. When you purchase the unsubsidized phone from any source, you just walk into a VZW store and ask for a SIM card. They update the system so that your phone number is attached to the SIM card, and nothing is effectively changed on your plan. You will NOT lose unlimited. If you lose unlimited, it's because the dude behind the counter who provisioned your SIM is a moron and/or rear end in a top hat.
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Aug 3, 2012 18:35
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JP Money posted:You aren't terminating anything you're just moving to a different plan so you'll assume full costs for one phone. But I can't just quit either right? I'm just wondering if I'm signing a new contract or not in case it gives me a chance to get a new phone or something.
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Aug 3, 2012 19:24
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You can quit but you need to pay the ETF. Going to your own contract is fine and won't interrupt you you'll just need to pay for a full price plan instead of a reduced price secondary line.
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Aug 3, 2012 19:29
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JP Money posted:You can quit but you need to pay the ETF. Going to your own contract is fine and won't interrupt you you'll just need to pay for a full price plan instead of a reduced price secondary line. Gotcha. So will it have to be a big brand new contract or will it "split" from the old one and only have a year or so left like the family plan, if that makes sense?
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Aug 3, 2012 20:14
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I think that I've only ever joined a plan or left a plan when I also had an upgrade / renewal available. I don't imagine they will change your plan if you don't want to, but you might end up having to switch to a new tiered plan since you're leaving mid-contract. Someone else want to chime in?
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Aug 3, 2012 20:16
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HondaCivet posted:Gotcha. So will it have to be a big brand new contract or will it "split" from the old one and only have a year or so left like the family plan, if that makes sense? You'll have the time left from your last upgrade on that specific line.
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Aug 3, 2012 20:44
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Don't you lose unlimited data when breaking up a family plan, now, too?
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Aug 4, 2012 00:58
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kitten smoothie posted:Don't you lose unlimited data when breaking up a family plan, now, too? Only if you're moving the line(s) over into someone else's name.
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Aug 4, 2012 01:02
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kitten smoothie posted:Don't you lose unlimited data when breaking up a family plan, now, too? I'm sure I will! Oh well, not much I can do about it. Edit: Really? I get to keep it? That'd be pretty nice. I was expecting to lose it TBH.
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Aug 4, 2012 01:07
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AlexDeGruven posted:If she buys a phone outright, she can do so with no plan changes (though 3G to 4G might be an issue). 3g to 4g shouldn't be an issue at all, my dad just swapped out a droid X for a bionic on an limited plan without issue. Just gotta go into the store and ask for a sim card, or call CS to have them mail you one.
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Aug 4, 2012 02:44
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kstatix posted:Only if you're moving the line(s) over into someone else's name.
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Aug 4, 2012 03:49
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Watch Out Smarmy posted:Actually not even then. Unless the account you move to has a Share Everything and you roll it into that. Wrong. If you have unlimited, and are doing an Assumption of Liability to take over billing responsibility of a line (you are) you WILL have to select from a tiered option.
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Aug 4, 2012 04:18
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Yeah you only retained unlimited data while AOL'ing before share everything. Its no longer possible.
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Aug 5, 2012 06:30
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kstatix posted:Yeah you only retained unlimited data while AOL'ing before share everything. Its no longer possible. So they are going to force me onto Share Everything while holding me to my contract? How can they do that? And no, I didn't do it yet. I went over there and they just gave me a stupid phone number which I didn't get around to calling today. Bah.
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Aug 5, 2012 12:35
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SeaborneClink posted:Wrong. If you have unlimited, and are doing an Assumption of Liability to take over billing responsibility of a line (you are) you WILL have to select from a tiered option. Ah poo poo that's right, I do remember a discussion with a lot of people about this, in this very thread if I recall.
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Aug 5, 2012 14:37
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HondaCivet posted:So they are going to force me onto Share Everything while holding me to my contract? How can they do that? You are changing your contract by having someone else assume it.
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Aug 5, 2012 14:47
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WeaselWeaz posted:You are changing your contract by having someone else assume it. Yeah oops.  I called and I can't do anything yet because somehow the line isn't officially released yet even though my ex went into a Verizon store to do specifically that . . . BUT it sounds like I will be allowed to keep my unlimited data and I'll pick out a new minutes plan just like in the old days. They did offer the Share Everything but it wasn't forced on me. I got the feeling that they cannot take the unlimited data line away from me without my permission because I'm sure they would have if they could. No more subsidized phones for me! 
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Aug 5, 2012 21:14
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