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jerman999 posted:Damnit, okay. Just a single crack running horizontally along the bottom third, not super obvious but it's noticeable. How much for a replacement in this case? Single cracks are sometimes covered under warranty (usually they have to be going through the home button). If not, you're looking at $229 for a replacement phone. E: and I guess Apple stores are now doing $149 screen replacements, but considering your lock button issue, you would still need a new phone so I'm not sure what the best course of action is. I still think you have a pretty good chance at a warranty replacement if you're careful about how you describe your issue. empty baggie fucked around with this message at 20:09 on Jun 13, 2013 |
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Jun 13, 2013 20:06
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Since they're now doing screen replacements for $150, you may be able to get them to just give you a replacement phone for that price. Otherwise, they're supposed to be able to repair things like the power button in-store starting next month. Are all replacement phones refurbs? quadratic fucked around with this message at 20:12 on Jun 13, 2013 |
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Jun 13, 2013 20:08
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quadratic posted:Are all replacement phone refurbs?
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Jun 13, 2013 20:09
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SunknLiner posted:No, I've been handed a new in-box phone before. All we have are refurbs.
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Jun 13, 2013 20:10
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Man I just upgraded to a 5 and I don't know what the deal is with people complaining there wasn't enough new to it or whatever  Noticeably much faster than my 4S, love the near 16:9 screen, and having another row of icons is also amazing. Also 4G is cool I guess.
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Jun 13, 2013 20:22
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Dogen posted:Man I just upgraded to a 5 and I don't know what the deal is with people complaining there wasn't enough new to it or whatever Literally no matter what Apple release people will complain.
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Jun 13, 2013 20:29
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Also they are doomed as a company when their quarterly growth is only "great" instead of "excellent" as predicted.
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Jun 13, 2013 20:34
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Were there really people saying the iPhone 5 was not a big upgrade? Bigger screen, faster, noticeably lighter. It's not a 4S or anything.
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Jun 13, 2013 20:39
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smackfu posted:Were there really people saying the iPhone 5 was not a big upgrade? Bigger screen, faster, noticeably lighter. It's not a 4S or anything. Yes. http://theweek.com/article/index/233283/the-disappointing-iphone-5-is-apple-falling-behind-the-competition
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Jun 13, 2013 20:42
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smackfu posted:Were there really people saying the iPhone 5 was not a big upgrade? Bigger screen, faster, noticeably lighter. It's not a 4S or anything. That was my takeaway from the press surrounding the announcement last year. Obviously there have been a lot of other bumps in the company's relationship with their stock price and journalism, for whatever reason, but the tepid reception of the iphone 5 by both sticks out in my mind.
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Jun 13, 2013 20:42
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ddogflex posted:Literally no matter what Apple release people will complain. See also: iOS 7. People have been judging the new visual refresh so harshly without apparently taking into account that it's the first drat beta and it's been widely reported that they are still working on "polishing" it.
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Jun 13, 2013 20:47
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It was a combination of leaks that exposed the 5's design and probably fatigue on Apple's line of "this is the fastest, lightest, and best iPhone we've ever made." If they keep saying that with every release, even if its true, people start overlooking you actually claiming it's incredibly fast and lightweight. Also, it didn't have that "big" feature you could point to like previous iPhone models did (3G, front camera/hugely improved speed, retina screen, Siri). While it did have a bigger screen, it was mainly viewed through the lense of an "us-too" Apple attitude.
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Jun 13, 2013 20:59
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smackfu posted:Were there really people saying the iPhone 5 was not a big upgrade? Bigger screen, faster, noticeably lighter. It's not a 4S or anything. I'm not happy they switched from steel to aluminum for the metal mid-frame band. I never had a case on my 4, and it took a beating without deforming. One drop and my 5 has a jagged, deformed dent on the corner. Aluminum is too soft. I'm glad I went with white/silver because of all the complaints about the black anodizing not being deep enough and showing scratches.
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Jun 13, 2013 20:59
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Thwomp posted:It was a combination of leaks that exposed the 5's design and probably fatigue on Apple's line of "this is the fastest, lightest, and best iPhone we've ever made." I dunno the inclusion of LTE was a welcome change for me. Couldn't imagine going back.
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Jun 13, 2013 21:05
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It was just that people had already figured the 5 would get a lot of what was announced (LTE, a bigger screen) because everything else coming out already had/was getting these features. So the surprise was sucked out. It'll be interesting what the 5S does aside from showing off Apple's newest A-series chip.
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Jun 13, 2013 21:10
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SunknLiner posted:No, I've been handed a new in-box phone before. Must have been within your 2 weeks because they'd never do that. Maybe they ran out of refurbs?
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Jun 13, 2013 21:10
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Thwomp posted:It was just that people had already figured the 5 would get a lot of what was announced (LTE, a bigger screen) because everything else coming out already had/was getting these features. So the surprise was sucked out. I want the rumored fingerprint scanner cuz gently caress typing that pass code lock in every time.
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Jun 13, 2013 21:11
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Dr. Video Games 0050 posted:Must have been within your 2 weeks because they'd never do that. Maybe they ran out of refurbs? Nahh, this was far out of it - like, 6 months. I had a 3GS that just stopped working all of a sudden. I brought it to the Genius Bar and the guy tinkered with it for a second, then went out back and came back with a new phone. He cut the box open and set it up for me and everything. EDIT: I suppose I could be mistaken - are the refurbs boxed up like new phones?
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Jun 13, 2013 21:16
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SunknLiner posted:Nahh, this was far out of it - like, 6 months. I had a 3GS that just stopped working all of a sudden. I brought it to the Genius Bar and the guy tinkered with it for a second, then went out back and came back with a new phone. He cut the box open and set it up for me and everything. They are boxed but not in retail packaging. They used to be in black plastic boxes but now ship in white boxes.
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Jun 13, 2013 21:19
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empty baggie posted:They are boxed but not in retail packaging. They used to be in black plastic boxes but now ship in white boxes. I could be mistaken then. He didn't give me the box - just the phone. It might have been a plain box; I don't recall getting a good look at it. I was just under the impression that it was a new one. It WAS sparkly and new looking after all  EDIT: Where do the refurbs come from anyway? I just swapped out my black 5 for a white 5 (within my two weeks). Is my black phone destined to be someones refurb now? SunknLiner fucked around with this message at 21:26 on Jun 13, 2013 |
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Jun 13, 2013 21:23
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SunknLiner posted:I could be mistaken then. He didn't give me the box - just the phone. It might have been a plain box; I don't recall getting a good look at it. I was just under the impression that it was a new one. It WAS sparkly and new looking after all Probably so. What happens in my case (AASP) is that when we perform a phone swap, the phone we took in goes into the box the refurb came out of. The next day we receive a replacement device from Apple in a prelabled shipping padded envelope, and we remove the replacement phone, put it into our inventory, and place the swapped phone in the envelope and ship it back to Apple to be refurbished. Apple lets us keep an average of 4 of each model phone, from the 4 and up. If someone has a 3GS or older, we don't keep them in stock and have to order. We can also get parts, but those have to be overnighted, so we just do whole unit swaps all the time. The only part we keep in stock are the back plates, but I think this will change in the next few months. empty baggie fucked around with this message at 21:40 on Jun 13, 2013 |
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Jun 13, 2013 21:37
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SunknLiner posted:EDIT: Where do the refurbs come from anyway? I just swapped out my black 5 for a white 5 (within my two weeks). Is my black phone destined to be someones refurb now? Yup. I had my 5 swapped in November and I guess it must have been a refurb. It was in a plain white box, but the guy told me it was new.
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Jun 13, 2013 21:39
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I'm pretty sure they always replace the screen + housing for refurbs. That's why they look so new, because everything you can see is new 
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Jun 13, 2013 21:49
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Kazy posted:I'm pretty sure they always replace the screen + housing for refurbs. That's why they look so new, because everything you can see is new We've had a few items that have had slight dings in them (iPhones and iPads), but yeah, definitely they seem to replace the screens every time.
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Jun 13, 2013 21:53
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SunknLiner posted:I could be mistaken then. He didn't give me the box - just the phone. It might have been a plain box; I don't recall getting a good look at it. I was just under the impression that it was a new one. It WAS sparkly and new looking after all  (Their refurbs should be technically indistinguishable from new units sans packaging materials. In fact, since refurbs are actually thoroughly inspected for defects, they're technically better than a new in box phone anyway)
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Jun 13, 2013 21:56
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jerman999 posted:Damnit, okay. Just a single crack running horizontally along the bottom third, not super obvious but it's noticeable. How much for a replacement in this case? Single crack is covered. You're good. They'll swap the whole phone because of the button. Whirlwind Jones posted:If you could tell it was a refurb then it wasn't an actual Apple refurb The replacement phones are a mixture of new units or what apple calls "remanufactured". The remanufactured units reuse components like cables and poo poo, but they always have all new batteries and external components. They're also tested better than the new units.
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Jun 13, 2013 22:01
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Thwomp posted:It'll be interesting what the 5S does aside from showing off Apple's newest A-series chip. From the "Today" summary in notification center, I can't help but wonder if they'll launch a full fledged competitor to Google Now, maybe even looking at your FB, Twitter, other app data to determine what's important to you.
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Jun 13, 2013 22:40
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jerman999 posted:Damnit, okay. Just a single crack running horizontally along the bottom third, not super obvious but it's noticeable. How much for a replacement in this case? I was at an Apple store the other day swapping my phone due to a broken volume up button, and while waiting for the genius to bring over a replacement, I overheard another guy telling a customer that Apple will replace fractured screens if it's only one crack. Since that implies a defect in the screen when it was manufactured, which may have been accelerated by your dropping it. He also said that shattered displays are not covered, so if you word it right, you may easily get a free replacement assuming it's only one crack and not a completely obliterated screen. awesome-express fucked around with this message at 01:04 on Jun 14, 2013 |
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Jun 14, 2013 00:51
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That makes sense. Pretty much the only way you can make a pane of glass crack in exactly one place is to put a defect there. Old-timey window glaziers and stained glass people do it by scratching the surface with a diamond tool. edit: If that is how you did it then you may want to leave out that part when you talk to Apple. withak fucked around with this message at 01:17 on Jun 14, 2013 |
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Jun 14, 2013 01:07
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Holy poo poo, thank you guys for posting about this. I just got a single hairline crack on the front of my 4S by dropping it about 2-3 feet onto concrete yesterday. I was prepared to just live with it until my upgrade cycle came around next year, but it looks like I have a trip to the Apple store to get to this Monday.
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Jun 14, 2013 03:05
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So I just got a new BT keyboard that has 3 device connections for easy switching between my iMac and iOS devices. is there anyway to enable more functionality from the keybord for iOS functions, like closing apps and navigating around the home screen? sending messages? its neat that I can type on a keyboard but sorta pointless if i still have to tap send on the screen. I did find some article about voiceover being used but it sounds pretty janky.
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Jun 14, 2013 03:22
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How do I pull all of the pictures from my iCloud photo stream onto my MBP? It says I have hundreds but on my phone I can't see all of it. I'd like to just back it all up on my computer.
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Jun 14, 2013 07:04
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Boris Galerkin posted:How do I pull all of the pictures from my iCloud photo stream onto my MBP? It says I have hundreds but on my phone I can't see all of it. I'd like to just back it all up on my computer. Open iphoto and have 10.7+ and photostream turned on. Also, it will only pull photos from the last 30 days (or last 1000 photos, whichever is smaller). Just plug your phone into your mac and open iphoto. It will ask you to import them.
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Jun 14, 2013 07:06
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choobs posted:See also: iOS 7. People have been judging the new visual refresh so harshly without apparently taking into account that it's the first drat beta and it's been widely reported that they are still working on "polishing" it. I could be remembering things wrong but I think back in the golden age of Steve Apple's policy seemed to be that they would not release unfinished or useless "concept" stuff to the public. Products should be judged as-is and not by some vague manufacturer's promises.
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Jun 14, 2013 08:10
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They didn't release it to the public. It's a dev beta. This is why they doth want Joe Nobody installing it.
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Jun 14, 2013 08:11
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Feenix posted:They didn't release it to the public. It's a dev beta. This is why they doth want Joe Nobody installing it. "Show" then. I can't seem to remember them demoing a product and then doing a massive re-design of it before the actual release.
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Jun 14, 2013 08:18
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uncleTomOfFinland posted:"Show" then. I can't seem to remember them demoing a product and then doing a massive re-design of it before the actual release. I wouldn't expect a massive redesign. This is the os. It will get polish, bug squishes, and some minor alterations.
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Jun 14, 2013 08:22
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Feenix posted:I wouldn't expect a massive redesign. This is the os. It will get polish, bug squishes, and some minor alterations. Well, in that case it would not seem unfair to judge how the UI looks based on what has been shown so far.
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Jun 14, 2013 08:27
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Yeah I spent some time reading their style docs last night for iOS7 and while I expect some tweaks the core OS style is definitely going to be the same unless they really want to rewrite their philosophies, which is unlikely. Some of the beef I have with iOS7 is stuff that is cool in concept, but in practice just looks off. The status/carrier bar is one I just can't let go of. I just don't think it looks good to not have a background on it and be jammed into the navigation bar. I'm working on my design concept for the next major version of the awful app, and it irritates me so much:  I need to stop bitching about it though and learn to work with it. I'm really curious what other big apps are going to do, I don't see everyone just dropping all their gradients / shadows to appease iOS7. It's weird too, looking at my iOS7 inspired design really feels like I'm looking at an android app. I was hoping that would keep some shading in iOS7. (This post is a waste of time, don't read it!)
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Jun 14, 2013 12:12
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The Dave posted:Yeah I spent some time reading their style docs last night for iOS7 and while I expect some tweaks the core OS style is definitely going to be the same unless they really want to rewrite their philosophies, which is unlikely. No, I like hearing from developers how they like the beta from their eyes. It's interesting.
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