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Duckman2008 posted:Things AT&T reps really won't ever want to do. LOL yeah. If the average customer had ANY idea of what we are expected to do with them on every interaction...
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Jun 19, 2013 06:20
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I have an old college acquaintance who lives in another state who has decided to treat his cellphone as his personal sounding horn for all things obnoxious. Every fleeting, obscene thought that enters his head he decides to send as a mass text to everyone on his phone list. Repeated requests to have him cease are ignored. My phone is also my work phone and I've routinely missed important messages that get buried in his spam. I don't let coworkers borrow it on job sites as I'm afraid he'll text another one of his racist macros or poop pics he finds oh-so-hilarious. This definitely counts as harassment at this point. Apparently AT&T makes a subscriber pay $4.99/month for blocking features. Is it worth my time to call CS or go in to a store and try and get them to block this one number without having to pay the subscription? I have an iPhone by the way, so no way to block it at the phone without jail breaking (and I'm on iOS 6.1.3).
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Jun 19, 2013 18:34
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Anti-Hero posted:I have an old college acquaintance who lives in another state who has decided to treat his cellphone as his personal sounding horn for all things obnoxious. Every fleeting, obscene thought that enters his head he decides to send as a mass text to everyone on his phone list. Repeated requests to have him cease are ignored. Isn't Apple adding blocked messaging with iOS 7? If so, once September rolls around you won't have to pay anything. Although I thought care would block a specific number from call or text if you asked them. Maybe just calling it seems?
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Jun 19, 2013 21:44
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Anti-Hero posted:I have an old college acquaintance who lives in another state who has decided to treat his cellphone as his personal sounding horn for all things obnoxious. Every fleeting, obscene thought that enters his head he decides to send as a mass text to everyone on his phone list. Repeated requests to have him cease are ignored. Calling can't hurt (be able to block numbers is one of the reasons I would jailbreak iPhones when I had them though, it was the best). Or, maybe you can be sneaky about it. Send out a text that since it's your work phone, you have to switch numbers. If he still keeps sending texts, get a friend (maybe the opposite sex, so he really knows it isn't you) to call him back from your phone and freak out about these texts they are getting from a stranger, threatening to call the cops maybe.
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Jun 20, 2013 14:11
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Anti-Hero posted:I have an old college acquaintance who lives in another state who has decided to treat his cellphone as his personal sounding horn for all things obnoxious. Every fleeting, obscene thought that enters his head he decides to send as a mass text to everyone on his phone list. Repeated requests to have him cease are ignored. I can tell you that a rep has no physical way to block a number for you unless you enable smart limits. EDIT: Wow wrong account. This if Beefstorm. Thank you roommate for not signing out...
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Jun 20, 2013 15:33
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Anti-Hero posted:I have an old college acquaintance who lives in another state who has decided to treat his cellphone as his personal sounding horn for all things obnoxious. Every fleeting, obscene thought that enters his head he decides to send as a mass text to everyone on his phone list. Repeated requests to have him cease are ignored. Have you thought about... explaining your situation and asking him to remove you from the group text?
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Jun 20, 2013 18:27
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Check the last sentence of my first paragraph. I have, and he ignores it. He's an rear end in a top hat.
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Jun 20, 2013 19:15
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Anti-Hero posted:Check the last sentence of my first paragraph. I have, and he ignores it. He's an rear end in a top hat. Change your number, enable smart limits, or tell him to STFU again. Unfortunately that's all I got. Like I said, reps have no way to block numbers without smart limits.
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Jun 21, 2013 13:14
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Alternatively you could contact the police and get a restraining order imposed for personal harassment. It would let him know you're serious and he'll either stop or face real criminal action. If you think this is over the top, it is. But if someone isn't respecting your privacy and you've made repeated attempts to stop him and it's affecting your work life, you have the right to cease contact. Worse even is if the content of the messages is offensive, racist, or NSFW - you can say you feel threatened.
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Jun 21, 2013 14:46
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Thanks all for the advice. I'll tell him to STFU once more and consider contacting his local PD if he doesn't knock it off. Changing my number is out of the question; I'll pay AT&T their blood money before it comes to that.
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Jun 21, 2013 16:23
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Just to let everyone know, AT&T will be waiving activation fees for the rest of the month. Pay attention to the siren question if you just activated before this.AT&T Internal Memo posted:AT&T will waive the $36 activation fee when customers activate a new line of service.
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Jun 22, 2013 14:46
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Are customers within their BRE period eligible to take advantage of this offer?
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So if I got my Lumia 920 in November, had to exchange it for a busted hardware mic in March, and shattered the screen like a jackass last Saturday (luckily the Digitizer still works), there's no way to get a free exchange for it right? Any options? I'm willing to pay a little since it was my mistake this time, but if I have to pay like 100-200 I'm just going to have this ugly rear end cracked screen for the next year and a half. Or maybe when the new iPhone comes out in Fall I can be like "wah i dont like WP anymore please give me another sale before my contract expires in a year" and totally abandon the platform. Although that's a last resort thing because this screen shatter is drat UGLY. Cromlech fucked around with this message at 06:30 on Jun 26, 2013 |
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Jun 26, 2013 06:28
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Cromlech posted:So if I got my Lumia 920 in November, had to exchange it for a busted hardware mic in March, and shattered the screen like a jackass last Saturday (luckily the Digitizer still works), there's no way to get a free exchange for it right? Cromlech posted:Any options? I'm willing to pay a little since it was my mistake this time, but if I have to pay like 100-200 I'm just going to have this ugly rear end cracked screen for the next year and a half. Cromlech posted:Or maybe when the new iPhone comes out in Fall I can be like "wah i dont like WP anymore please give me another sale before my contract expires in a year" and totally abandon the platform. Although that's a last resort thing because this screen shatter is drat UGLY.
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Jun 26, 2013 06:59
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Cromlech posted:So if I got my Lumia 920 in November, had to exchange it for a busted hardware mic in March, and shattered the screen like a jackass last Saturday (luckily the Digitizer still works), there's no way to get a free exchange for it right? You should be eligible for a partial upgrade which is $450 for an iPhone 5 (or whatever nee iPhone). If you happen to have any old smartphones you can get $100 off for trading it as well (only one per purchase). Otherwise there likely is a random phone repair shop somewhere, they all mostly do iPhones but it's worth seeing if they can repair your phone. Seaborne is correct though, ATT won't make any exception upgrades anymore.
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Jun 26, 2013 14:09
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I want to use my upgrade to get a phone I can sell on ebay since I just bought the Google SGS4. Any tips on which one has best (new in box) resell value between iPhone 5, S4, HTC One? Looks like the i5 and S4 are about the same on the completed ebay listings. Anyone know of a site where I can view averages? Also, I thought upgrades were $200, but I can get them for $100 plus the upgrade fee of $36 (and I assume tax).
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Jun 26, 2013 23:14
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KingKapalone posted:I want to use my upgrade to get a phone I can sell on ebay since I just bought the Google SGS4. Any tips on which one has best (new in box) resell value between iPhone 5, S4, HTC One? Looks like the i5 and S4 are about the same on the completed ebay listings. Anyone know of a site where I can view averages? If you can swing it you should wait for the 5s.
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Jun 26, 2013 23:17
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Don Lapre posted:If you can swing it you should wait for the 5s. Hmm something to consider. I assume that will be the $200 upgrade fee though? iPhone 5s are still selling at $600, so about a $500 profit with the 5 only being $100 to upgrade to. Think the 5S would be selling at a premium over retail price due to demand? I also need to take into account that I'm selling my iPhone 4 and those still sell for $200 now. edit: in terms of swinging it financially to sit on the bill for the Google S4, yeah I can do that.
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Jun 26, 2013 23:31
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KingKapalone posted:Hmm something to consider. With the iPhone 5 being half off online and such, that kind of negates the extra profit you would get from waiting on the new one (who knows if it would completely negate, but overall.
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Jun 27, 2013 00:08
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Duckman2008 posted:With the iPhone 5 being half off online and such, that kind of negates the extra profit you would get from waiting on the new one (who knows if it would completely negate, but overall. I'm not sure I follow. This reads weird.
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Jun 27, 2013 02:15
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There's currently a sale on the 5. It's possible that (ebay price for a 5) - (discounted cost of a 5) >= (ebay price for a 5s) - (cost of a 5s).
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Jun 27, 2013 02:29
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MasterSlowPoke posted:There's currently a sale on the 5. It's possible that (ebay price for a 5) - (discounted cost of a 5) >= (ebay price for a 5s) - (cost of a 5s). Yeah that's what I was thinking. Anyone know what the newest models have been selling for on ebay when they launch? I vaguely remember thinking it was crazy that people were paying ~$850. Maybe that was when there were supply issues or other GSM carriers weren't getting the phone at launch?
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Jun 27, 2013 02:40
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So that 50% off smartphone promotion says I have to trade in my old smart phone. I have two beat up sprint evo 3d's currently. Would they qualify for the promotion even though the bezels are falling off? My wife wants verizon but if it's hundreds of dollars cheaper to get at&t (no activation fees too) I think I can talk her into it. At least the trial period.
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Jun 27, 2013 05:46
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Hdip posted:So that 50% off smartphone promotion says I have to trade in my old smart phone. I have two beat up sprint evo 3d's currently. Would they qualify for the promotion even though the bezels are falling off? Oh if I only get 50% off by trading in, I don't want to do that because the original iPhone 4 still sells on ebay for $200. I guess I should wait for the 5S and see if they sell higher than $600 on ebay?
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Jun 27, 2013 05:49
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KingKapalone posted:Oh if I only get 50% off by trading in, I don't want to do that because the original iPhone 4 still sells on ebay for $200. I guess I should wait for the 5S and see if they sell higher than $600 on ebay? You don't have to trade in if you buy it online. In fact I just ordered one because I'm coming from an a Google Nexus one on T-mobile. I went through the online trade-in process on their website and it was asking for an AT&T number it was linked to and such so I decided to play it safe and avoid that whole process.
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Jun 27, 2013 07:23
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Hdip posted:So that 50% off smartphone promotion says I have to trade in my old smart phone. I have two beat up sprint evo 3d's currently. Would they qualify for the promotion even though the bezels are falling off? You don't have to trade in via online purchases but you can get a $100 in store trade in at most ATT corp stores (most are not yet picky about wear and tear, mileage may vary). If someone buys online I will still honor the trade in towards accys in store, you can call a store and ask (that is a store discretion).
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Jun 27, 2013 14:02
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How far back will they go with those trade ins, only to the iPhone 4, or would they give $100 off for an old 3GS? (I'm guessing not, but worth a shot)
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Jun 27, 2013 18:39
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Why even bother with the trade-in if you can just do it online and still get the 50% off? Am I misunderstanding something?
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Jun 27, 2013 18:48
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KingKapalone posted:Why even bother with the trade-in if you can just do it online and still get the 50% off? Am I misunderstanding something? No you are not. It's stupid. All it does is hurt us in stores.
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Jun 27, 2013 19:47
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Beefstorm posted:No you are not. It's stupid. All it does is hurt us in stores. And I assume this is temporary or at least won't be around when the 5S is launched? Unless the 5S is likely to sell for at least $750 on ebay, I think doing my upgrade/flip now is the best choice.
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Jun 27, 2013 19:50
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Beefstorm posted:No you are not. It's stupid. All it does is hurt us in stores. Could be worse. You could be one of the positions getting cut (hooray for restructures).
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Jun 27, 2013 19:54
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Makes sense, thanks guys. I think I can live with it, if the worst happens I have an old 3gs as a backup and I actually don't mind much at all. I love the form factor. I'm probably a little spoiled by the dual core processor in the 920 and how the 3GS battery is somewhat decaying, but I'll live.
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Jun 27, 2013 23:44
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Duckman2008 posted:Could be worse. You could be one of the positions getting cut (hooray for restructures). That was a funny email...I felt really bad for our SSR.
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Jun 28, 2013 03:58
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I switched to the 250 minute go phone plan, but now I can only by the 50 MB data package? Why? edit: I guess I can just buy two of them (100 MB is more than I need anyway), but I still don't get it. actionjackson fucked around with this message at 20:53 on Jun 28, 2013 |
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Jun 28, 2013 20:51
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actionjackson posted:I switched to the 250 minute go phone plan, but now I can only by the 50 MB data package? Why? Because that's how phone plans work? That is the cheapest go phone plan for a smart phone, so of course it's going to offer crappy data plans, so you buy a better plan.
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Jun 30, 2013 18:10
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Hello, I hope some one can assist me. I am traveling and have put a new SIM in my cell. Apparently, it is not unlocked. I was able to make a SIP call to AT&T international support, and the very kind person gave me an unlock code. I was only able to try it after hanging up, and it does not seem to work  Is there some way to email AT&T support? Their web site mobile edition only provides phone numbers, and I am way too close to the hotel data allowance to make another SIP call. Or, if someone has any idea how to get my phone to take this coffree, that would be great 
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Jun 30, 2013 22:02
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Associate Christ
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Kaluza-Klein posted:Hello, I hope some one can assist me. If you have problems or questions while roaming outside the U.S., contact AT&T by calling +1-916-843-4685 (a free call from your wireless phone).
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Jun 30, 2013 23:22
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booshi posted:Because that's how phone plans work? That is the cheapest go phone plan for a smart phone, so of course it's going to offer crappy data plans, so you buy a better plan. Well okay, but it was pretty funny how you couldn't buy 100 MB for $10, but you could buy 50 MB for $5 each twice.
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Jul 1, 2013 04:08
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actionjackson posted:Well okay, but it was pretty funny how you couldn't buy 100 MB for $10, but you could buy 50 MB for $5 each twice. Because those are the increments, and it differentiates between that and the $5/100MB for the next plan up. Why would they list every multiple of what you can add?
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Jul 1, 2013 04:29
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Interesting, I got this today in my email box, looks like AT&T is going to start selling aggregated data to other companies. According to the privacy page they only sent this to customers whose information they intend to use for these programs:quote:Dear Valued Customer, Time to make sure I'm opted out I guess. More info (including opt out steps) here: http://www.att.com/Common/about_us/pdf/Privacy_Policy_Customer_Letter.pdf Maneki Neko fucked around with this message at 15:20 on Jul 1, 2013 |
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Jul 1, 2013 15:14
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obeyasia posted:If you have problems or questions while roaming outside the U.S., contact AT&T by calling +1-916-843-4685 (a free call from your wireless phone). I spoke with them again (thank you for letting me know that is a free call). The person said I have the correct code, and that is the only valid code. They are unsure why it wouldn't work, but they warned me that if it denies the code five times, that my phone will be forever disabled, or something ominous like that. Does this all sound correct/normal? I am very :/ right now, and afraid to try again...
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Jul 1, 2013 18:42
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