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cuntvalet posted:I dunno how many people here are ex call center workers as opposed to present ones but from your opinions, how can you tell when a break down is coming/when stress leave is probably advisable? For me, it was when I fantasized about driving into the median on my way to work so I didn't have to be there that day. I usually took some sick days when that happened. I'm so loving glad to be out of there, and it wasn't nearly as bad as some of you have it. I don't know how the lifers do it. 
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Jul 16, 2013 00:01
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Kreeblah posted:For me, it was when I fantasized about driving into the median on my way to work so I didn't have to be there that day. I usually took some sick days when that happened. Done that too. Seriously, cuntvalet, you gotta get the hell out. You end up in this zone where everything is terrible, and you're always anxious, but time kind of melts past, and suddenly it's another year later and you still hate it all. Of course, here I am saying this and I'm still in a call center. gently caress I need a real exit plan. At least I'm not in that same place mentally any more.
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Jul 16, 2013 02:13
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Kat Delacour posted:You personally should have quit about 6 months ago. Maybe longer, I have no scope of time right now, I just remember hassling you to poo poo or get off the pot when they demoted you and told you you'd never do any better because of "the client". No. If you aren't applying for a retail (or something similar like, say, "we'll hire anyone" call centers) job please don't just show up to hand in your resume unless they've asked you to. You'll "stand out," but not in a good way. Kreeblah posted:For me, it was when I fantasized about driving into the median on my way to work so I didn't have to be there that day.
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Jul 16, 2013 02:50
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cuntvalet posted:I dunno how many people here are ex call center workers as opposed to present ones but from your opinions, how can you tell when a break down is coming/when stress leave is probably advisable? For me it was when they started ragging on a new stat every week whilst i was in the top 5 percent of the floor, i know it's been said bedore but go for the librarian job. I got out for a while by teaching at a local college for a year but i lost that job due to budget cuts there. But seriously, get out of call centre hell. My personal breaking point for actually handing in my resignation was me contemplating jumping in front of a train instead of going to work but that might have been due to me being a bit depressed at the time.
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Jul 16, 2013 03:09
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Kat Delacour posted:physically turn up to hand it in ... ask for the manager Wasting the manager's time is a great way to make a first impression. Wasting your own time to do so shows excellent judgement as well.
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Jul 16, 2013 04:12
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Hell yea! Finally got out of the call taking part of my Call center. No more snotty kids asking for loans and screaming when they don't get them! Now I am part of Workforce managment, which so far has been just working on schedules and day off requests. Getting off the phones is the best feeling in the world. All day people were asking me why I was so happy. Because I get to not only be off the phones, But I get to tell YOUR rear end to get to your breaks. haha. Call centers are only bad when you have anything to do with customers/members. The internal side is like heaven. Listening to music while doing my work at my own personal desk is the best. Only took a year and 2 missed promotions to get here. 
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Jul 16, 2013 04:45
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Gothmog1065 posted:t Only comfort is 9/10 of those hot girls look at men who work in call centers as undateable and undesirable. Even tho they work at the same place! The other 1/10 is dumb enough to date a coworker.
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Jul 16, 2013 13:55
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Came into work to a feedback alert in my inbox, a girl I had spoken to yesterday who seemed to have hung up on me gave me a lovely feedback survey and accused me of hanging up on her. My team lead said in the email that "while there's no evidence of hanging up on the customer, there's no evidence of trying to call her back either." Because she was a snotty, hostile little poo poo and it made sense that she hung up on me. Therefore I dont have to call her back. But I took the email to mean that "we're siding with the customer and aren't going to believe a loyal employee instead." And so I cried. In the middle of the call floor. Even though my TL says he wasn't accusing me of doing so and didn't think I did hang up on her. I still get the sick feeling that I'm gonna catch hell for it anyways.
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Jul 16, 2013 15:12
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My employer duplicated almost 3000 transfers today. Including over a thousand mortgage and auto payments. Many balances are negative, overdraft fees are being assigned automatically, checks are bouncing... Now it's up to us to reverse everything within 24 hours while keeping a smile in our voices. What kills me is, we know which admin hosed it up. The dumbshit was in my manager's office laughing about it afterward. Isn't this the kind of mistake that a head would normally roll for? We'll be dealing with (justifiably) pissed customers all week. But hey, it's ok because he bought us bagels. Right?  P.S. Never open an account here. No, I can't say where I work. But seriously, don't.
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Jul 16, 2013 15:31
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I'm confused. My call center can tell who hung up on who.
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Jul 16, 2013 15:32
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cuntvalet posted:Came into work to a feedback alert in my inbox, a girl I had spoken to yesterday who seemed to have hung up on me gave me a lovely feedback survey and accused me of hanging up on her. Stand up to them. Tell them that if they want to side with the customer go right the gently caress ahead. You'll enjoy your unemployment because you aren't going to play their stupid games. They're abusing you because you take it. I work in a call center but I don't take that poo poo. Some one filed a complaint against me because I picked up my handset because he couldn't hear me on my headset, because we have bad cheap headsets. The customer called back complaining I started yelling at him. The sup. said "well its obvious what you did but the customer was upset." I told him, Its ok, the customer misunderstood. I refused to sign their stupid write up. I'm sure it is in my file, but I don't put up with nonsense like that. If you are deaf and can't hear me, then I fix that, you complain? gently caress you and the supervisor who gave any heed to what you have to say.
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Jul 16, 2013 15:34
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kitten posted:I'm confused. My call center can tell who hung up on who. Well like my TL said the screen capture doesn't show me releasing. I don't get where their suspicion lies. Also: Got my pay slip after this episode and got a small bonus. This seems to be the pattern...lovely treatment then a bonus or gift card for winning something. Then something bad. Then something nice. What is this even?! CatStacking fucked around with this message at 15:39 on Jul 16, 2013 |
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Jul 16, 2013 15:37
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Man. This week I'm getting hammered with people who have a 5 minute story for every life preference they've ever had. Well let me tell you why I don't want to go Paperless, y'see, the gas company one time... 
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Jul 16, 2013 15:48
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cuntvalet posted:Well like my TL said the screen capture doesn't show me releasing. I don't get where their suspicion lies. You live in Canada, start hammering the gently caress out of them or ask for stress leave from your doctor.
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Jul 16, 2013 16:48
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Loving Life Partner posted:Man. This week I'm getting hammered with people who have a 5 minute story for every life preference they've ever had. I love long calls. The other day I had a guy tell me how big of a piece of poo poo Rick Perry was for nearly 20 minutes. (It wasn't news to me, of course). I mean he literally kept calling Rick Perry a piece of poo poo and talking about this party he was going to to celebrate Perry not running for reelection. 85% of the time I deal with slack jawed motherfuckers so this call was awesome. Call time is not something we're graded on and it owns. I can shoot the poo poo with any customer that wants to, and that's not even frowned upon. In fact, I get bonuses for doing that sort of thing.
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Jul 16, 2013 17:10
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Ever since they made getting home owner's/renter's insurance bundling quotes our top primary most heavily weighted metric, I'm not interested in any call where I don't get to do a pitch for a quote (and gently caress me, but I actually like doing it and enjoy getting takes).
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Jul 16, 2013 17:46
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sbaldrick posted:You live in Canada, start hammering the gently caress out of them or ask for stress leave from your doctor. I've considered stress leave to use the time to breathe and look for another job, I've tried looking up about stress leave but couldn't find much and what I saw suggested to get stress leave you have to see your doctor multiple times about stress related stuff first (or that's how I interpreted it...). Is that true? Has anybody done the whole stress leave/leave of absence thing before? Better yet is there a thread in the ask/tell or careers/finance area that would cover something like how to get stress leave?
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Jul 16, 2013 18:49
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cuntvalet posted:Also: Got my pay slip after this episode and got a small bonus. This seems to be the pattern...lovely treatment then a bonus or gift card for winning something. Then something bad. Then something nice. What is this even?! Patterns of abuse.
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Jul 16, 2013 19:40
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effervescible posted:Patterns of abuse. Obviously it's just timing more than anything, but that's the same joke my boyfriend made. Sadface.
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Jul 16, 2013 21:07
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I wasn't joking, though. 
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Jul 16, 2013 21:15
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I'm a supervisor at an undisclosed APAC center, so unfortunately some of my grunts and gripes are going to sound harsh. My absolute worst blood-boiling pet peeve, is when one of my specialists speaks to a customer in a pissy or condescending tone for the duration of the call, then stands up in the bay to look around, kinda like a prarie dog, you know? That moment when we make eye contact, and I know that for the 5th loving time before my lunch, I'm about to sit and be screamed at by some slackjawed-mouthbreathing-retard for 20+ minutes about something in which I have NO control over, because the specialist self-escalated the call instead of getting the customer to the proper support group. It's between that, and telling reps that, no, Europe is not a country, and no, France is not the capital.
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Jul 17, 2013 00:46
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Jesus the new FS is really pissing me off, he's like one of those online tech support people that only read part of what you say and then tell you something completely unrelated. It's infuriating, I dont have a problem with any TLs or most of the rest of FS but this one guy..
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Jul 17, 2013 04:46
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Loving Life Partner posted:Ever since they made getting home owner's/renter's insurance bundling quotes our top primary most heavily weighted metric, I'm not interested in any call where I don't get to do a pitch for a quote (and gently caress me, but I actually like doing it and enjoy getting takes). I called over to you guys a couple weeks ago to transfer a customer that wanted to make a couple changes on their policy (I'm on the claims side) and the CSR tried to upsell me homeowner's insurance on our insured's policy . Have you thought about moving to the claims (non-ccu) side?
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Jul 17, 2013 04:58
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A customer got to me today. First time in a while. In the course of him making GBS threads on me he said "I'm sorry you have this job. Maybe you could find a better one." Jokes on him though he isn't going to get any assistance with his problem because he's an rear end in a top hat!
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Jul 17, 2013 21:47
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Found out today that a coworker (who is rather quite upbeat, happy and friendly) had been on leave of absence because he tried to kill himself due to job stress. This is the same guy who at orientation, asked how he could work on his days off, make sure he worked every holiday, etc. and when management joked that he should get a life, he responded with, "what if work is my life?" The amount of leave of absences is crazy but I'd never expect Lloyd to go that far.
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Jul 18, 2013 02:53
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cuntvalet posted:Found out today that a coworker (who is rather quite upbeat, happy and friendly) had been on leave of absence because he tried to kill himself due to job stress. 
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Jul 18, 2013 04:02
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Cuntvalet, toxx yourself. Ask a mod to ban you from the forums unless you are somehow out of there by the end of August.
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Jul 18, 2013 09:56
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evobatman posted:Cuntvalet, toxx yourself. Ask a mod to ban you from the forums unless you are somehow out of there by the end of August. And like I've said before I can't quit until I have something lined up. My ultimate goal is to get my G2 and apply to everything inside and outside of the city I live in but if I can't drive, my opportunities are limited. Sorry if thats maddening to you but think how much more trapped I feel? I put out resumes and never get call backs or when I do the interviews go nowhere. I am trying and in the mean time I'd like to come here to rant like everybody else. I know I have to get out of there. I'm trying. Job economy sucks in my area and I can't commute. Cut me some slack.
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Jul 18, 2013 12:55
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cuntvalet posted:I've considered stress leave to use the time to breathe and look for another job, I've tried looking up about stress leave but couldn't find much and what I saw suggested to get stress leave you have to see your doctor multiple times about stress related stuff first (or that's how I interpreted it...). This going to sound dirty, but someone there will know a doctor that will write a stress note for you. Much like someone in the call center knows where to get the best happy pills
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Jul 18, 2013 16:21
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So stats project wide are in the toilet and everyone is in panic mode because the client is not happy. TLs are actually doing something instead of jerking off and doing call monitors, like listening in on calls giving advice and even the OM is listening in and doing the same. And I think it's time to update my resume and get back to restaurant work..
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Jul 19, 2013 03:36
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Even as a Team Lead, I've been busting my rear end firing out resumes.
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Jul 19, 2013 04:20
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They took away our dress code at work - We always got to wear jeans as long as they were dark wash and clean, now it's dress pants and men must have collars. Everyone's morale went down by 30% when that email went out, not even the managers understand. I know people say they're just jeans, but there's no reason for it except for someone Back East saying so. And just when I was starting to enjoy my job again.
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Jul 19, 2013 04:38
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Chicken Doodle posted:They took away our dress code at work - We always got to wear jeans as long as they were dark wash and clean, now it's dress pants and men must have collars. Everyone's morale went down by 30% when that email went out, not even the managers understand. I know people say they're just jeans, but there's no reason for it except for someone Back East saying so. And just when I was starting to enjoy my job again. People always call me crazy when I insist that a high percentage of workplace rules exist solely as a sick exercise in exerting control over people for the thrill of dominance itself, but it's got more explanatory power than any other theory I've heard.
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Jul 19, 2013 04:40
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I like wearing nice clothes to work.
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Jul 19, 2013 04:50
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SpartanIV posted:I like wearing nice clothes to work. I like having the option. You can wear nice clothes with a more casual dress-code. The reverse is not true.
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Jul 19, 2013 15:30
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I like wearing nice clothes too. That said, I am scared, guys. I am taking my first call in training next Thursday. I just returned to my home country and needed a job, any job, and chances are low I will find a different one anytime soon. They kept telling us that they really want to support you and use your skills and blablabla and promote you ASAP if you do well but I feel it was all corporate talk they were required to say. I am dreading this. We can't browse the internet. We don't even _have_ internet except for 2 company websites and the admin tools and such. We can't bring ANY paper to doodle nor can we bring a cellphone. We cannot bring a book (paperless desk). We can't bring anything that would pass the time between calls. They keep telling us not to worry. I don't know. I am worried. How long did it take you guys to get promoted, if you did? Did it make you enjoy working at a call center more? Since we're a company that outsources service for other companies there isn't even a chance I could switch to something more interesting- it'd be calling or managing people who call or doing the IT at work. I'd love to do that. Sigh. Anything I can do to ease my anxiety about the job?
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Jul 19, 2013 17:45
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Kreeblah posted:For me, it was when I fantasized about driving into the median on my way to work so I didn't have to be there that day. I usually took some sick days when that happened. Yup. After I was given a couple of days off after my car was destroyed by a truck, I began to fantasize about being hit by a car for a couple of days off. It was about then I put in my two weeks' notice.
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Jul 19, 2013 18:36
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Cedric posted:I like wearing nice clothes too. The only thing that will get you past this is taking your first call. Once you've done that you'll not be so worried. The only way you'll be completely relaxed and comfortable on the phone after the first time you've made a massive gently caress up. Because someone will help you fix it and you'll realise that short of being a complete and utter dickbag on purpose it's difficult to gently caress something up so badly it can't be mended. If they're actually training you for more than 30 seconds it's probably a good sign, as it means it's more expensive to get someone new in than it is to work with you to improve your skills. In terms of promotion, are you talking about into other phone work or off the phones entirely? Because the answers to your questions are probably going to be very different depending on which you mean.
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Jul 19, 2013 18:59
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Definitely off of phones. I just can't imagine having to get "stuck" there for longer than say half a year. I've got great grades and everything. What do you think about asking to be moved into tech support phone work, then getting into an IT/Tech job with that as my resume experience? Is that feasible? For now I'll be doing the support for an online payment service but the same house also supports some notebook/printer manufacturer and has a floor dedicated to tech support, and it happens a lot that people are switched around. Thanks for the advice you gave though, and yeah, they gave us 2 days of communications training, now about 2 weeks of technical training (learn the system and how to fix the problems that we will get calls for) and then we'll start to take calls with a mentor.
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Jul 19, 2013 19:20
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Also, expect the universe to give you an unreasonably lovely caller on your first day taking calls. This happened to me and everyone I work with. I've never had a caller as petulant and lovely as I did the first day, I still remember his loving voice and his dumb assholeness. I was trying to find a figure that he had to pay and it was maybe my 20th call ever, so I asked to put him on hold while I did it and he yelled "DON'T PUT ME ON HOLD!" First and only customer to ever not just say "that's fine" when asked if they could hold, hahaha.
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Jul 19, 2013 19:22
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