RE: A ticket came in: Did they take the printer into the shitters with them?

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EAT THE EGGS RICOLA: May 29, 2008

nexxai posted:

Sounds like your MX record got changed by accident?

That's what I assumed, but everything was normal. It just bounced all email to all of my domains for like 20 minutes, then returned to normal.

# ? Sep 20, 2013 16:04

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# ? May 15, 2024 07:48

EAT THE EGGS RICOLA: May 29, 2008

Belial42 posted:

An email came in: my four man department is getting weekend and after hour call rotations setup with a primary and a backup! Two of the people aren't even on helpdesk, they're admins. No mention of compensation. None of us have offered up our weekends.

This new company's tanking morale at an astounding rate. 3/5 of the original team will be gone in less than six months, taking a combined 30 years worth of institutional knowledge with them. I can't :ytoj: fast enough.

If you're going to leave anyhow, do everything you can to either refuse or be compensated for this.

"I'd be glad to discuss the possibility of setting up an after-hours rotation, let's make the meeting a bit longer so that we have time to discuss the changes in compensation that the affected employees will receive as a result."

# ? Sep 20, 2013 16:06

nexxai: Jul 17, 2002; quack quack bjork; Fun Shoe

EAT THE EGGS RICOLA posted:

That's what I assumed, but everything was normal. It just bounced all email to all of my domains for like 20 minutes, then returned to normal.

Then what probably happened is that they either redirected a 1-to-1 NAT policy to the wrong box, or assigned the IP to the wrong mail server temporarily. Either way, glad to hear it's working again.

# ? Sep 20, 2013 16:13

EAT THE EGGS RICOLA: May 29, 2008

nexxai posted:

Then what probably happened is that they either redirected a 1-to-1 NAT policy to the wrong box, or assigned the IP to the wrong mail server temporarily. Either way, glad to hear it's working again.

It was the worst possible time for it to happen, too, since I'm expecting a new job to email me sometime this morning.

OpenText Release Notes posted:

Notable updates in eDOCS DM 5.3.1 Patch 4 Rollup 1 include:
In Document Management, eDOCS Edition (eDOCS DM), DMJumpListHelper.dll no longer causes winword.exe process to climb in memory until it crashes or Disk is Full error message appears.
In Document Management, eDOCS Edition (eDOCS DM), using DM Extension for Microsoft Outlook, when you use Outlook Extensions to open documents from other applications, such as Microsoft Word or Excel, it no longer causes Outlook to stop responding if you close documents.
In Document Management, eDOCS Edition (eDOCS DM), using DM Extension for Microsoft Outlook, when you right-click on a document in DM and select Open, it no longer causes Outlook to stop responding.
In Document Management, eDOCS Edition (eDOCS DM), using DM Extension for Windows Explorer, a dialog box to 'Confirm Search' can appear behind the Explorer Extensions Window. Users can now see this and will no longer assume DM has crashed because they could not see the dialog box.
In Document Management, eDOCS Edition (eDOCS DM), using DM Extensions, when you cancel a search, DM no longer moves behind other windows.
In Document Management, eDOCS Edition (eDOCS DM), using DM Extensions, if you expand the public folders containing a large number of public folders for the first time in DM Extensions, the process now takes less time.
In Document Management, eDOCS Edition (eDOCS DM), using DM Extensions, if you cancel a full text search from the File/Open dialog box, Microsoft Office applications no longer stop responding.
In Document Management, eDOCS Edition (eDOCS DM), using DM Extensions, when you attempt to perform a Profile Search, the Profile Form no longer opens behind DM Extensions.

"hey everyone it's a new patch version let's just make everything completely unusable and then fix it in a few months"

I would have had a riot on my hands if I had upgraded to the previous version.

# ? Sep 20, 2013 16:19

Belial42: Feb 28, 2007; The Sleeper must awaken...with a damn fine can of Georgia coffee.

EAT THE EGGS RICOLA posted:

"I'd be glad to discuss the possibility of setting up an after-hours rotation, let's make the meeting a bit longer so that we have time to discuss the changes in compensation that the affected employees will receive as a result."

Hahaha, like we're having a meeting about it. The email went out today and wants people for this weekend. No one has volunteered for weekend shifts, and my first, non-compensation questions have been unanswered.

None of us are going to work without pay.

# ? Sep 20, 2013 16:51

Rawrbomb: Mar 11, 2011; rawrrrrr

Belial42 posted:

Hahaha, like we're having a meeting about it. The email went out today and wants people for this weekend. No one has volunteered for weekend shifts, and my first, non-compensation questions have been unanswered.

None of us are going to work without pay.

Then you should say "Sure, lets have a meeting to discuss the terms of compensation for our outside of normal contract duties".

# ? Sep 20, 2013 16:54

Dead Cow: Nov 4, 2009; Passion makes the world go round.
Love just makes it a safer place.

A flu shot came in...

All of the programmers got them, yet only one of the operations people did (me!).

It's like my team wants to get the flu and get sick so they have a reason to not be here...

# ? Sep 20, 2013 18:10

coyo7e: Aug 23, 2007; by zen death robot

Now this is how you do tchotchkes right, for your IT customers.

# ? Sep 20, 2013 18:37

Dilbert As FUCK: Sep 8, 2007; by Cowcaster; Pillbug

coyo7e posted:

Now this is how you do tchotchkes right, for your IT customers.

Yeah I am going to I need to know where to buy those

# ? Sep 20, 2013 18:53

skipdogg: Nov 29, 2004; Resident SRT-4 Expert

Dilbert As gently caress posted:

Yeah I am going to I need to know where to buy those

A google search of bottle opener thumb drives came up with a lot more hits than I thought it would have. I don't drink much so I forget how much IT folks love their booze.

# ? Sep 20, 2013 18:57

HalloKitty: Sep 30, 2005; Adjust the bass and let the Alpine blast

coyo7e posted:

Now this is how you do tchotchkes right, for your IT customers.

That's fantastic. ~~It looks like it's made from plastic from here, though, be nice if it had a metal body if that's the case.~~

vvv Aluminium it is! http://www.flashbay.com/products/pop-flash-drive

HalloKitty fucked around with this message at 19:29 on Sep 20, 2013

# ? Sep 20, 2013 18:58

SEKCobra: Feb 28, 2011; Hi
Don't look at my site

HalloKitty posted:

That's fantastic. It'd be nice if it was metal, though.

I first thought it was aluminium. Kinda seems crappy with it being plastic, the corner is going to be hosed up quickly.

# ? Sep 20, 2013 19:02

blackswordca: Apr 25, 2010; Just 'cause you pour syrup on something doesn't make it pancakes!

skipdogg posted:

A google search of bottle opener thumb drives came up with a lot more hits than I thought it would have. I don't drink much so I forget how much IT folks love their booze.

If you drink scotch, you dont need to worry about a bottle opener.

Content:

So we've had two different sites this week have internet issues. The first one went over their bandwidth cap and started dropping packets. The second site ive been fighting with the ISP NOC and the government NOC both saying its a problem with our network. Today I managed to get a tech on the phone with the ISP who was willing to actually troubleshoot and not just do a standard 4 ping test and call it ok. After an hour on the phone I got him to check the policer for the site and low and behold, the site is being heavily QoS'd. Now I have a ticket in with the government NOC to confirm that yes, they are over bandwidth on this site too and upgrade it.

blackswordca fucked around with this message at 19:07 on Sep 20, 2013

# ? Sep 20, 2013 19:04

Moey: Oct 22, 2010; I LIKE TO MOVE IT

blackswordca posted:

If you drink scotch, you dont need to worry about a bottle opener.

This.

# ? Sep 20, 2013 19:38

Paladine_PSoT: Jan 2, 2010; If you have a problem Yo, I'll solve it

HalloKitty posted:

That's fantastic. ~~It looks like it's made from plastic from here, though, be nice if it had a metal body if that's the case.~~

vvv Aluminium it is! http://www.flashbay.com/products/pop-flash-drive

I've requested a quote for goon USB bottle openers. Who wants to throw down and have a wild drunk IT goon secret Santa party this year?

# ? Sep 20, 2013 19:41

kensei: Dec 27, 2007; He has come home, where he belongs. The Ancient Mariner returns to lead his first team to glory, forever and ever. Amen!

Paladine_PSoT posted:

I've requested a quote for goon USB bottle openers. Who wants to throw down and have a wild drunk IT goon secret Santa party this year?

I hope you use a better shipping service this time :v:

# ? Sep 20, 2013 19:43

Finagle: Feb 18, 2007; Looks like we have a neighsayer

An email came in...

"No you can't leave early on your birthday. Also we need you to cover the after hours phone for that week. And the week after."

Whelp.

On the plus side, overtime, I guess.

# ? Sep 20, 2013 19:43

A Frosty Witch: Apr 21, 2005; I was just looking at it and I suddenly got this urge to get inside. No, not just an urge - more than that. It was my destiny to be here; in the box.

Five phone calls have come in today from the same employee:

"The internet is too slow! It's just crawling! No, it's only for [particular 3rd party server they remote into]. No, everything else is fine. But the INTERNET is sloooooow."

I've explained that I have no input or control over whatever they're trying to do. She's the only one with the permission and credentials to contact them and I've told her five times to call them and report that the connection is slow. But still, every 45 minutes: "Engineering call 126 ASAP!"

She just called me again while I was writing this. I'm just going to ignore her.

Bonus: earlier I was accosted because I told our accountant that, no, there isn't a way to automatically make it to where your iPhone doesn't check for emails while you're in the building. Yes, I know your android used to do that.

# ? Sep 20, 2013 20:05

Agrikk: Oct 17, 2003; Take care with that! We have not fully ascertained its function, and the ticking is accelerating.

poo poo pissing me off: Acronyms and when I forget what they mean.

Hello TLA and ETLA organizations*:

When you have a web site talking about who the gently caress you are, for the love of Christ, put what your acronym means on the landing page of your site.

Google "ITIL":

The first hit is the ITIL� Home whose brief description helpfully mentions IT Service Management (ITSM) but has no mention of ITIL.

Site number two mentions ITIL in the descriptor but doesn't say what it is.

Site number three: Only wikipedia gives the actual definition of ITIL. Thanks guys!

Comedy: Site number four is ITIL.org that gives ITIL (IT Infrastructure Library) in its descriptor with the helpful: This site may be hacked

* TLA - Three letter acronym
* ETLA - extended three letter acronym

# ? Sep 20, 2013 20:10

Gunjin: Apr 27, 2004; Om nom nom

Vin BioEthanol posted:

We only have one pilot user of it at my site, iphone. I only played around with it for a few minutes, thought it was neat you can access intranet pages. What's wrong with the Android version?

At least with the deployment we have at my job, it fucks up streaming video. Files you can stream on a phone without Good just won't play with good installed.

# ? Sep 20, 2013 20:22

Sirotan: Oct 17, 2006; Sirotan is a seal.

Paladine_PSoT posted:

I've requested a quote for goon USB bottle openers. Who wants to throw down and have a wild drunk IT goon secret Santa party this year?

Did you really request a quote? Because I want one of these, so bad.

# ? Sep 20, 2013 20:45

Inspector_666: Oct 7, 2003; _{benny with the good hair}

I might be interested depending on the size/price.

# ? Sep 20, 2013 20:47

GreenNight: Feb 19, 2006; Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

Inspector_71 posted:

I might be interested depending on the size/price.

Same - good stocking stuffers.

# ? Sep 20, 2013 20:52

HalloKitty: Sep 30, 2005; Adjust the bass and let the Alpine blast

Paladine_PSoT posted:

I've requested a quote for goon USB bottle openers. Who wants to throw down and have a wild drunk IT goon secret Santa party this year?

I definitely want one, preferably [at least] 32GB, but let us know what happens with the quote!

HalloKitty fucked around with this message at 21:00 on Sep 20, 2013

# ? Sep 20, 2013 20:53

SyNack Sassimov: May 4, 2006; Let the robot win.
��--Captain James T. Vader

HalloKitty posted:

I definitely want one, preferably 32GB, but let us know what happens with the quote!

Also down.

Though whoever said you don't need a bottle opener because you should be drinking Scotch is absolutely correct.

# ? Sep 20, 2013 20:59

Paladine_PSoT: Jan 2, 2010; If you have a problem Yo, I'll solve it

Prices are per unit at various bulk points:

We can get the SA grenade etched or printed.

# ? Sep 20, 2013 21:01

stubblyhead: Sep 13, 2007; That is treason, Johnny!; Fun Shoe

I'm in.

# ? Sep 20, 2013 21:02

slurry_curry: Nov 26, 2003; <3mini-moni+animu^_^

Potato Alley posted:

Though whoever said you don't need a bottle opener because you should be drinking Scotch is absolutely correct.

But then how are you going to open your beer to use as a chaser for the scotch?

Dont judge me, I normally drink lagavulin with a rainier back. Also, I am in for one as well.

# ? Sep 20, 2013 21:05

Sirotan: Oct 17, 2006; Sirotan is a seal.

Whoa, only need 25 minimum? Awesome.

What about something with the grenade to denote the IT postin' crew?

# ? Sep 20, 2013 21:06

Glans Dillzig: Nov 23, 2011; knickerbocker expert

Put me down.

# ? Sep 20, 2013 21:06

blackswordca: Apr 25, 2010; Just 'cause you pour syrup on something doesn't make it pancakes!

Paladine_PSoT posted:

I've requested a quote for goon USB bottle openers. Who wants to throw down and have a wild drunk IT goon secret Santa party this year?

im in as well

# ? Sep 20, 2013 21:10

JohnnyCanuck: May 28, 2004; Strong And/Or Free

I'm game.

# ? Sep 20, 2013 21:10

hihifellow: Jun 17, 2005; seriously where the fuck did this genre come from

I'd definitely take one.

# ? Sep 20, 2013 21:14

Silly Newbie: Jul 25, 2007; How do I?

Fun thing for the week:
Office 365 is currently having an issue where some users are unable to send mail. Total affected users of mine: 2
Their positions in the company we support: CEO and COO.
Gonna be a fun day.

# ? Sep 20, 2013 21:15

capitalcomma: Sep 9, 2001; A grim bloody fable, with an unhappy bloody end.

I'd buy one.

# ? Sep 20, 2013 21:18

couldcareless: Feb 8, 2009; Spheal used Swagger!

Nearing end of my first week at the new job.
Already I know who is a jerk and will push their responsibilities off on you then refuse to answer when you're in the thick of it and no idea what to do. But hey, now I know a lot more about fog.

# ? Sep 20, 2013 21:21