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notwithoutmyanus posted:"let's implement a explicit Korean MMO grind or two every videogame we produce" ([...] hearthstone levels)  You get all the basic cards for a class in the first 10 levels, which is all of like 10-12 games of a class. That's like the exact antithesis of an "explicit Korean grind".Yeah, there's levels past 10, but that's only for golden cards (Hearthstone's analogue to foils in physical TCGs) which are just aesthetic.
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Nov 4, 2013 17:01
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Kyrosiris posted:
The hate for Blizzard is incredible sometimes. Original dude, pick up the phone and call. 10 minutes of your life and it'll be golden. Honestly, out of any software company (game or otherwise) I've had to deal with, they're fantastic. Never had a bad experience.
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Nov 4, 2013 20:30
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They blacked out the phone option on the issue page until it was bank hours PST to call up the 800 number. I normally hate phone trees, but it was only 2 button presses and no "say the option!" bullshit.
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Nov 4, 2013 20:36
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mllaneza posted:The fact that we're using AnyConnect for VPN is probably the biggest problem in this equation. Thanks for the thoughts. Really? I have always been really happy with AnyConnect, especially compared to all of the other lovely solutions out there. As long as the VPN is configured correctly, and you have a competent networking team supporting it, it is really the best solution I have dealt with.
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Nov 4, 2013 21:03
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Negromancer posted:Really? I have always been really happy with AnyConnect, especially compared to all of the other lovely solutions out there. As long as the VPN is configured correctly, and you have a competent networking team supporting it, it is really the best solution I have dealt with. I just wish it would let me specify a few ports not to send through the VPN connection. Nothing more annoying than uTorrent quietly crashing into the background instead of closing and then getting a flood of angry emails from the admin about using p2p on the company network.
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Nov 4, 2013 22:35
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Use your company VPN in a VM, and never worry about it again. Didn't want to keep having to think about it. Anything I need to VPN in for, I just use a VM and pull as required off of it.
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Nov 4, 2013 22:49
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Just set up a VM to use to connect to the VPN? I'm not sure why you'd want your actual personal machine to be connected to the company network anyways.
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Nov 4, 2013 22:49
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TWBalls posted:Lack of cable management is definitely something that pisses me off. I'm constantly having to tell the other techs here to make sure they install the cable management arms when they're installing the servers. They never do, so all of our stuff looks like a rats nest. When I hear we're having a downtime for any of those systems, I usually find the cable management stuff, then install them. Things are slowly looking better in there, but goddamn, why can't people do poo poo right the first time, then we don't have to worry about fixing it later? I loving loath cable management arms. But I can work magic with velcro so the rack I have in right now still looks relatively tight and correct. Relatively because I haven't fixed the server my boss racked n stacked yet.
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Nov 5, 2013 00:13
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Rhymenoserous posted:I loving loath cable management arms. But I can work magic with velcro so the rack I have in right now still looks relatively tight and correct. They're a bit of a pain in the rear end to install (especially once the server is up and running and you have to push back a 'curtain' of cables cascading down the back of the rack). Other than that, what's so bad about them? If done right, you don't have an ugly mess of cables that you have to worry about accidentally stepping on and unplugging when you go back to add/remove servers. ***edit*** RE: VPN Chat, I also built a VM specifically for work VPN for when I'm on call. It's quite helpful when you can stream Netflix while you wait for an install to finish. TWBalls fucked around with this message at 00:23 on Nov 5, 2013 |
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Nov 5, 2013 00:20
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LeftistMuslimObama posted:I just wish it would let me specify a few ports not to send through the VPN connection. Nothing more annoying than uTorrent quietly crashing into the background instead of closing and then getting a flood of angry emails from the admin about using p2p on the company network. Your network guys apparently suck and have everything setup in full tunnel mode. Get split tunneling setup and only traffic that needs to go over the VPN will. Or just stop torrenting on your work machine.
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Nov 5, 2013 00:58
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My work VPN sets my works' DNS server as the first DNS server, but doesn't route it through the VPN so the DNS server rejects the request. So every page takes about a minute to load as it waits for DNS to timeout. And it apparently only happens for me.
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Nov 5, 2013 01:00
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Negromancer posted:Your network guys apparently suck and have everything setup in full tunnel mode. Get split tunneling setup and only traffic that needs to go over the VPN will. Or just stop torrenting on your work machine. What do you mean work machine? My home desktop has VPN, same with my laptop. Those are my personal items and I have utorrent on them.
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Nov 5, 2013 01:06
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Use a VM and stop sending torrent traffic through your workplace!
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Nov 5, 2013 01:44
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Split tunneling is nice - before that we had half the drat employees forget to turn off vpn and then watch netflix or youporn.
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Nov 5, 2013 02:14
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EAT THE EGGS RICOLA posted:Use a VM and stop sending torrent traffic through your workplace! What's the best free VM solution out there if all I plan to use it for is VPN/RDPing into my work computer?
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Nov 5, 2013 05:50
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LeftistMuslimObama posted:What's the best free VM solution out there if all I plan to use it for is VPN/RDPing into my work computer?
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Nov 5, 2013 05:57
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LeftistMuslimObama posted:What's the best free VM solution out there if all I plan to use it for is VPN/RDPing into my work computer? If you have Windows 8/8.1 Pro or Enterprise, install Hyper-V and call it a day. Beyond that, VirtualBox is alright.
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Nov 5, 2013 05:57
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GreenNight posted:Split tunneling is nice - before that we had half the drat employees forget to turn off vpn and then watch netflix or youporn. Seriously this. I work with two VPNs reguarly, one has split tunnel so I can enable it and traffic to intranet sites works fine meanwhile I can stream Pandora on my local connection without issue. The other doesn't allow split tunnel and also blocks all non-domain traffic, so I'm effectively forced to use it in a VM which makes things slightly more annoying constantly.
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Nov 5, 2013 06:46
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GreenNight posted:Split tunneling is nice - before that we had half the drat employees forget to turn off vpn and then watch netflix or youporn. Thank god we have that set up.
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Nov 5, 2013 06:47
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I prefer VMware Player for free VMs. Maybe you can even get lucky and have work buy you a licence for Workstation, which is also pretty awesome.
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Nov 5, 2013 06:58
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EAT THE EGGS RICOLA posted:Use a VM and stop sending torrent traffic through your workplace! Like when one of our student workers forgot to stop his torrents before going to work, and made the 1 GB line grind to a halt when his moviez really picked up steam. At least he found out himself when his machine got "sort of sluggish" and the HDD light was constantly on. (it was about 6 years ago, noting came of it except relentless teasing) stubblyhead posted:Maybe you can even get lucky and have work buy you a licence for Workstation, which is also pretty awesome.
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Nov 5, 2013 08:04
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Crowley posted:Like when one of our student workers forgot to stop his torrents before going to work, and made the 1 GB line grind to a halt when his moviez really picked up steam. At least he found out himself when his machine got "sort of sluggish" and the HDD light was constantly on. I used to love going to my University's mac graphics dev lab and torrenting on the totally unfiltered/shaped/monitored network there. My download and upload speeds were only limited by disk throughput so I got an SSD for my cheap linux laptop. I drool at the memory
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Nov 5, 2013 09:44
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mllaneza posted:Thank god we have that set up. My work VPN isn't split and it sucks so bad. Not only is it a pain that I can't access anything within my home network when I'm VPN'd in, but our terminator is in KC, MO, which means all of my traffic has an extra 800 miles to traverse through lovely routers. When my motherboard comes back (hopefully by the end of the week), I'll be doing the VM with VPN for all of my work needs.
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Nov 5, 2013 15:47
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GreenNight posted:Split tunneling is nice - before that we had half the drat employees forget to turn off vpn and then watch netflix or youporn. I never understood the desire to watch Netflix at work. Doesn't it both kill productivity and run you out of the good poo poo you wanted to watch on a nicer tv at home? All that Netflix watching must get more boring.
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Nov 5, 2013 16:11
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He's saying they would work at home on the VPN, and then forget to turn it off before watching Netflix (while at home). edit: or in a hotel or wherever else that is not at work.
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Nov 5, 2013 16:14
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notwithoutmyanus posted:I never understood the desire to watch Netflix at work. Doesn't it both kill productivity and run you out of the good poo poo you wanted to watch on a nicer tv at home? All that Netflix watching must get more boring. I had a guy that worked for me that had to have netflix or prime or hulu up constantly while he was working. It kind of bothered me at first but since he was the most productive guy on the team I just let it go. He would also work on about five things at once, if you put him on just one thing he got bored and distracted. My guess is that he is not the norm.
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Nov 5, 2013 17:11
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One of the customers we support has a VPN set up that doesn't allow split tunnels, and since they've got overlapping networks with us, every time I connect to it from my work VM/thin client, I lose connectivity from my thin client to my virtual desktop. Which means I have to dig out my laptop, connect to vsphere, and disconnect the VPN from the console. Took a couple times to remember not to do that.
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Nov 5, 2013 17:23
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quote:We are no longer getting scanned documents from our IMAGE RUNNERS. This started this morning. No one is getting these unless we add to our safe sender list. The documents are going straight into JUNK MAIL. 
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Nov 5, 2013 19:20
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Are your image runners like blade runners? Do you retire bad forms?
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Nov 5, 2013 19:55
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Volmarias posted:Are your image runners like blade runners? Do you retire bad forms?
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Nov 5, 2013 19:58
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TWBalls posted:They're a bit of a pain in the rear end to install (especially once the server is up and running and you have to push back a 'curtain' of cables cascading down the back of the rack). Other than that, what's so bad about them? If done right, you don't have an ugly mess of cables that you have to worry about accidentally stepping on and unplugging when you go back to add/remove servers.  what...the....gently caress?A curtain of cables? You're doing it wrong. Unless I misunderstood what you're saying. If you're unfortunate enough not to have actual vertical cable managers at the back, then all cables should get ziptie-velcroed** to the side, then cross over, ideally on lacing bars. If you want to use cable management arms after that, OK fine, but you should never have a curtain of cables in the back of a rack. Also, I actually prefer not to use cable management arms specifically so that any maintenance absolutely requires unplugging everything from the server. (This is not a problem if you use lacing bars, since they hold the cables right in place and replugging is easy as pie). That ensures that dumbasses can't accidentally do maintenance with a server powered on, or accidentally power on a server, or even that there's power going through the machine at all when it's out of the rack and opened. But I don't really have a problem with the arms themselves and I know a lot of people like them. **I'm sure there's an actual term for this, and I believe there are actual products, but I just make my own - two slits at the center of a strip of velcro perpendicular to the direction you want the velcro to wrap, then put zip-tie through the slits, zip-tie fastens to the rack, velcro goes around cables.
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Nov 5, 2013 20:26
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Potato Alley posted:
The racks we have are primarily from Dell (We have an IBM and some unknown brands as well) and the majority do seem to have (not sure if it's the right term or not) cable minders to thread power/data cables through. Here again, they weren't used by the others that racked these servers. I'll have to see if I can find an older picture of these, before I spent hours tracing cables that had been unplugged, but left behind and finally removing them. From what you're describing, it sounds like a lacing bar (or strip). I've had to do that with the IBM rack since it doesn't have those hooks (cable minders?) that the Dell rack has.
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Nov 5, 2013 21:06
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A user decided to clean their laptop keyboard. They did not have any canned air on hand and so they decided to start ripping keys off the keyboard to get at the gunk hiding within. Then they couldn't figure out how to get the keys back on, so I got to drive an hour to swap it out with another laptop because THIS IS AFFECTING PRODUCTION and of course this week we have this agency-wide re-accreditation thing going on and omg we need a working laptop in case the auditors see it.
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Nov 5, 2013 21:29
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Sirotan posted:A user decided to clean their laptop keyboard. They did not have any canned air on hand and so they decided to start ripping keys off the keyboard to get at the gunk hiding within. Then they couldn't figure out how to get the keys back on, so I got to drive an hour to swap it out with another laptop because THIS IS AFFECTING PRODUCTION and of course this week we have this agency-wide re-accreditation thing going on and omg we need a working laptop in case the auditors see it. If any of the keys are unrecoverably broken there's always laptopkey.com, finance loves me ever since I started ordering single keys instead of whole keyboards whenever a coach spazzes out and breaks their spacebar or whatever
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Nov 5, 2013 22:40
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I had a ticket turn 1 year old today!  I was assigned the ticket on October 30th of 2012, completed it on November 2nd, revised it per directions on the 3rd, and resubmitted it for final approval and release to the customer on the 4th. On the 5th, I asked if it was OK to send to the client. Then again on the 12th. Then again on the 19th. At which point I was told "stop emailing me about it, I'll get around to it sooner or later." It's for a yearly backup audit. 
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Nov 5, 2013 23:40
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blackswordca posted:Just found out why my requests for written copies of policies get ignored, we don't have an escalation policy or a scope of support policy at all. God. This. I fought and fought and FOUGHT to get copies of policies or client-facing wording for decisions to mark bugs as DO NOT FIX for years and would repeatedly be told "We have nothing, just go tell them already". Things have turned around, in the past year or so, but god that is utter hell.
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Nov 5, 2013 23:44
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TWBalls posted:Well, my predecessors and our current 'sysadmin' were/are doing it wrong. I'm the only one that seems to make an effort to try to make things tidy with that stuff, which is kinda weird since I'm such a slob when it comes to my desk/work area. Yeah, vertical lacing strips are lovely except usually I can't convince clients they're worth it, and they don't always come with the racks. My zipties serve the same purpose except they're cheap and can go more places than a vertical strip. (I do use the horizontal lacing bars as much as possible). Also, I shouldn't say "you're doing it wrong", because cable management is a reasonably personal art, so a lot of people have a lot of different ideas about what's right or not. My philosophy is essentially that it should be as clean as possible while also remaining as easy to change as possible (i.e. zipties around actual cables are a no unless it's literally something that won't change until the building is remodeled, which is very few things really). However, just getting the curtain out of the way (permanently), however you do it, is an excellent first step, and one I've had to do more times than I can count. There's sometimes an excellent reason for those curtains existing - a lot of people mean well but are totally swamped putting out fires, and cable management is just not something they have the time and energy for. I sympathize entirely with those people and wish them a happy  soon. Then there are the slobs. They can die in a fire.
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Nov 6, 2013 00:02
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A ticket stayed open. hey, this ticket's just hanging in limbo on our end. There's absolutely no technical problem to solve (the shipper broke hardware) and you guys don't use our ticketing system so we can't transfer it to you. Can we close it? no, keep it open, the customer is upset.The customer's upset because you've taken a month to figure out how you're just going to ship them a new box and have us handle the claim with UPS.
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Nov 6, 2013 01:15
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Crowley posted:Like when one of our student workers forgot to stop his torrents before going to work, and made the 1 GB line grind to a halt when his moviez really picked up steam. At least he found out himself when his machine got "sort of sluggish" and the HDD light was constantly on. I just installed virtualbox, but it doesn't seem to support x64 Windows 7 and that's the only copy of windows I have around.
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Nov 6, 2013 01:36
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LeftistMuslimObama posted:I just installed virtualbox, but it doesn't seem to support x64 Windows 7 and that's the only copy of windows I have around. Do you just have hardware-assisted virtualization turned off in BIOS? It definitely works in that environment.
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Nov 6, 2013 01:37
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