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So I just got this from the helpdesk for me to travel out to the site, and I cannot believe this. quote:Some computers have fallen out of the casing and are awkwardly on the floor
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Nov 8, 2013 17:49
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KillHour posted:Nope. I just found out it's for a "chain restaurant" so they can make sure their menu videos are playing correctly and switching over for breakfast/lunch. Please never stop posting about this project, good god.
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Nov 8, 2013 17:56
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It's a loving food chain, can't they have any one of their dozens of low paid employees go outside and just check visually?
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Nov 8, 2013 18:01
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Gunjin posted:It's a loving food chain, can't they have any one of their dozens of low paid employees go outside and just check visually? That's not "forensic" enough! 
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Nov 8, 2013 18:06
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Lord Dudeguy posted:Hi, it's me! The SysAdmin for your local bank! I just thought it was so asinine... They send me empty documents with zero information that would even need to be secured. But requested I just scan the filled out documents (now with every single bit of my personal information on them) and send them back via regular mail. What exactly was the point of using the "secure" thing in the first place?!?! They obviously have trouble with customer's not understanding this system too.. As the email notifying me I had a secure message was immediately followed by a cut and pasted email from the same person several pages long with detailed step by step directions for registering, logging in, and using the "secure" email website.
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Nov 8, 2013 18:11
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KillHour posted:Nope. I just found out it's for a "chain restaurant" so they can make sure their menu videos are playing correctly and switching over for breakfast/lunch. Are these the interior menus, or external ones? Interior, and you can replace the camera that watches the line and cashes with a wider aspect one that can see the screens because you only need good enough to confirm, not be 100% readable at all times. Dump the images up via local DSL or cable connection to a nearby S3 instance, then have that scripted to aggregate together somewhere for possible review. Reduces onsite flaky store video recording equipment, and you can give store management a website where they can review the footage easily, and export it for law enforcement if needed. Just using it for screens is idiotic, but a side effect of a centralized security system would actually be worthwhile and provide a bunch of side benefits (efficiency measures of layouts, training on problem situations, facial recog for customer profiling, etc).
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Nov 8, 2013 18:15
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stevewm posted:... obscenely complicated password requirements setup on it.... At least it had obscene password requirements. We use them frequently to hand off patient data, and one system I found doesn't allow special characters to be used in the password. We do a similar thing, but it doesn't check the entire subject line, just the first word. So if you reply to a securemail and change the subject to "RE: *keyword* subject", you're screwed if you forget to remove the prefix. It also checks for a list of keywords in the body, which gets me a lot when I'm sending out dummy data that doesn't need to be secured.
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Nov 8, 2013 18:35
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stevewm posted:I just thought it was so asinine... They send me empty documents with zero information that would even need to be secured. If the user used a keyword, that's a training issue. quote:But requested I just scan the filled out documents (now with every single bit of my personal information on them) and send them back via regular mail. What exactly was the point of using the "secure" thing in the first place?!?! If you (the customer) send me (the institution) a sensitive document, it's not my responsibility if it gets leaked. If I (the institution) send you (the customer) a sensitive document, it's on me if it gets leaked (until it reaches your server, then it's on you). quote:They obviously have trouble with customer's not understanding this system too.. As the email notifying me I had a secure message was immediately followed by a cut and pasted email from the same person several pages long with detailed step by step directions for registering, logging in, and using the "secure" email website. The folly of e-mail security appliance deployment is that companies like to blanket-deploy it. Instead of intelligently handling e-mail if the recipient does/does not support TLS encryption, they just say "gently caress it" and throw everything at the appliance. That's really all those appliances are for: If a recipient server only supports unencrypted SMTP, you use secure mail to force the recipient to retrieve their messages over HTTPS. The message never gets "transmitted" unless the wire is encrypted. Or, you set up TLS whitelists to avoid the whole mess.
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Nov 8, 2013 18:37
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EoRaptor posted:Are these the interior menus, or external ones?  Here's the video of the perpetrator officer This video is terrible 320x240 2fps is the best we can do don't you have better cameras? yeah, but they're pointed at our menus
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Nov 8, 2013 18:39
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KillHour posted:16PB is a bit on the large side. The largest I've ever done is 2PB for a casino, and even that was a huge job. The issue is more about the throughput than the retention, though - all of these cameras are at different locations, and need to be centrally stored. Who do you talk about to get a 50gbps WAN connection, anyways? Uplink providers. Since you are setting up a data center anyway, not really an issue.
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Nov 8, 2013 18:41
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Dragyn posted:At least it had obscene password requirements. We use them frequently to hand off patient data, and one system I found doesn't allow special characters to be used in the password. My pet EPR has a VARCHAR(12) password column (in plaintext of course) in the backend, but a larger textbox in the GUI. So users can change their passwords to whatever, but it'll get silently truncated to 12 characters in the DB. So the next time they log in it compares the full pw in the textbox to the truncated one in the DB, and surprise! They don't match! One of the few times I belive the users when they swear up and down that they typed the right password.
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Nov 8, 2013 19:09
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Caconym posted:My pet EPR has a VARCHAR(12) password column (in plaintext of course) in the backend, but a larger textbox in the GUI. My father's e-mail provider does this too.
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Nov 8, 2013 19:18
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KillHour posted:Nope. I just found out it's for a "chain restaurant" so they can make sure their menu videos are playing correctly and switching over for breakfast/lunch. I'm so happy this exists. What a fantastic idea. Next up, cameras to check that the doors are unlocked when the store is supposed to be open. Better have a camera to check that nobody is tampering with the menu cameras as well.
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Nov 8, 2013 19:33
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Caconym posted:My pet EPR has a VARCHAR(12) password column (in plaintext of course) in the backend, but a larger textbox in the GUI. UltraVNC (and possibly others) has a similar issue (not sure if it's plaintext or not). When you go to set the password, you can type more than 8 characters, however, when you try to connect to that system, the password box only accepts 8 characters.
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Nov 8, 2013 19:52
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TightVNC only allows 8, but it also only accepts 8 so it only has half the problem.
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Nov 8, 2013 19:59
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Orcs and Ostriches posted:TightVNC only allows 8, but it also only accepts 8 so it only has half the problem. Its actually a problem with all of the VNC forks. The VNC protocol itself is limited to a 8 character password.
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Nov 8, 2013 20:09
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KillHour posted:A request came in - storage for 10,000 1080p cameras. Does anyone have a SAN with 16,135.2 TB of usable space and 49.8 Gbps of write speed? We are doing this with tens of thousands of cameras right now, but we don't use san storage we use servers with direct attached. lots of them. 16,135? How much retention is that? We average a few weeks of retention and can get 35 cameras in 15TB. That's only 4285TB for 10,000 cameras.
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Nov 8, 2013 20:12
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citywok posted:We are doing this with tens of thousands of cameras right now, but we don't use san storage we use servers with direct attached. lots of them. 1 month at 15 FPS, with 20% overhead.
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Nov 8, 2013 20:13
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KillHour posted:1 month at 15 FPS, with 20% overhead. 15 FPS for signage? crikey. We have a use case where we are using 1 frame every 5 seconds, which sounds like it would be something you could do. The rest of our cameras are 1080p/10fps (2mbit). 21GB/day/camera. We use Cisco's VMS, it's pretty decent. Edit: We use 2% for overhead citywok fucked around with this message at 20:28 on Nov 8, 2013 |
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Nov 8, 2013 20:23
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notwithoutmyanus posted:Oh drat, I didn't even catch that he was reporting it. I would expect significant bad tidings for MS as long as they fail to compete.
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Nov 8, 2013 20:30
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citywok posted:15 FPS for signage? crikey. We have a use case where we are using 1 frame every 5 seconds, which sounds like it would be something you could do. The rest of our cameras are 1080p/10fps (2mbit). 21GB/day/camera. Do you know who you buy from? Not a lot of resellers are ATP Physical Security authorized.
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Nov 8, 2013 20:31
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KillHour posted:Do you know who you buy from? Not a lot of resellers are ATP Physical Security authorized. Cisco direct.
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Nov 8, 2013 20:38
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An email came in! I have a user who works from home 4 days a week. His first day in the office, I gave him a laptop, set him up with VPN access, showed him what to do, etc etc. I find out the next time he's in the office that he couldn't log in to Windows at home, and so has been unable to work the whole week. Uh, ok? I have him log in while connected to the domain, thinking maybe there was some weird sync issue, we test it, it all works, I think it's done. Fast forward two weeks to today. I get an email informing me that he has been unable to log in from home since then, and they're just telling me now. He's also leaving his laptop in the office to have it fixed for when he comes back in next Friday. Really? He's only been able to work 1 day a week and you haven't said anything until now? Or even had him come in to the office until we can resolve the issue*? *I highly suspect that this is user error
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Nov 8, 2013 21:03
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Lord Dudeguy posted:If you (the customer) send me (the institution) a sensitive document, it's not my responsibility if it gets leaked. If I (the institution) send you (the customer) a sensitive document, it's on me if it gets leaked (until it reaches your server, then it's on you). Paladine_PSoT posted:
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Nov 8, 2013 21:52
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AllTerrineVehicle posted:*I highly suspect that this is user error Not error, entirely on purpose.
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Nov 8, 2013 21:55
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Caged posted:Not error, entirely on purpose. Hell I once stretched a one month rotation on night shift indefinitely so I could finish ST:TNG.
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Nov 8, 2013 22:23
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Welp multiple tickets and after-hours calls came in.. As it turns out, the new Haswell-equipped macbook pros poo poo the bed when you hold a GoToMeeting presentation and click "Share my Screen." The problem is exacerbated if you have a PowerPoint presentation active on your screen. GTM support says "It's an nVidia driver issue" and "A fix will be included in a future release" Good thing we just dropped 9 grand on 3 of these pieces of trash. As it stands now, their company issued iPads are more capable of getting work done as they are still able to run GoToMeeting.
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Nov 8, 2013 22:31
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Gotta love some of the smarter users. The help-desk 1-2 Hear about an office-wide issue that takes 20-30 minutes to resolve. Figure out a way to replicate the issue (while avoiding it all week/day.) Call the IT department at 4:30pm on Friday afternoon, to report said issue. When cname gets to your desk, have all your poo poo packed, then innocently ask "How long do you think it'll take to solve?" as you crane your neck around the corner to see which floor the elevator is on. cname fucked around with this message at 22:54 on Nov 8, 2013 |
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Nov 8, 2013 22:52
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MC Fruit Stripe posted:Yeah poo poo I could keep that up for months before basic human guilt and restlessness made me press the issue. If I'm in the building after hours doing some task that involves any sort of "Watching a task bar tick bye" I always bring a stack of DVD's or Blu Rays. Last week I forgot and ended up streaming on my Amazon Prime account. I watched the Avengers while rebuilding an exchange server.
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Nov 8, 2013 23:11
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I just spent more on replacement parts for a printer than it would have cost to buy the newer model of that printer because my boss did not want to "deal with it" - dealing with it apparently consisting of spending less money or having a newer printer.
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Nov 8, 2013 23:12
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I bring in GOG games on a jump drive to play in a VM.
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Nov 8, 2013 23:12
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Caged posted:Better have a camera to check that nobody is tampering with the menu cameras as well. Cameras all the way around. I've been having trouble getting the attention of the storage team to provision and zone some LUNs for a couple of physical servers I'm standing up. It turns out that the whole storage team was dealing with an issue that originated when a storage tech kicked off a migration on Wednesday between two storage arrays. At 10 am on a weekday. This migration apparently slammed both arrays so hard that all of the VMs, hosts and physical servers became unresponsive. Over a hundred servers needed to be nursed back to health which of course slammed the arrays some more as they came back on line. Apparently the whole team have been working around the clock for the last two days to get poo poo back in order. Who does poo poo like this? I mean seriously. Weekends were made for work like this people. Also, the same storage team has just assigned 1TB of SSD storage to a file server I am building for a development environment that will have, at max, four users "because that's what the business owner requested". What an excellent use of resources. Is that all it takes? Well then: I want a docking station with a fiber HBA card installed, connecting to 500gb of SSD SAN, so when I dock my laptop I'll have fast access to my itunes files while at work. Okay? Please run fiber to my cube ASAP.
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Nov 8, 2013 23:23
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Did you know that an essential DHS office was knocked offline for 6 hours because someone decided to update a switch at 2pm on a Wednesday? And this is an office that services inquiries from state and local law enforcement 24/7.
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Nov 9, 2013 00:18
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waffle iron posted:Did you know that an essential DHS office was knocked offline for 6 hours because someone decided to update a switch at 2pm on a Wednesday? And this is an office that services inquiries from state and local law enforcement 24/7.
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Nov 9, 2013 00:30
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One of the guys I work with is out for training for 5 days, and a TON of equipment came in all addressed to him. We built him a fort for when he comes back.  
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Nov 9, 2013 00:35
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Got a (series of) email(s) in the wee hours of the morning which I didn't see util I got in to work and found another email asking "hey, can you check on [VIP who no longer works with the company]'s data plan while he's in China?" Which was precursed by a series of emails from AT&T saying that the number had been charged over $300 for data usage (over and over and over...) ...Sure enough, by the time I look it up, he's run up just shy of $6,000 in data overages (in less than half a day of arriving!) I call up, change his plan etc (although SUPPOSEDLY his people had taken the loving line over two months ago when he went to the university, but they never did so it regressed back to us,) they helpfully reverse the charges without me asking, etc. I forward the necessary info to the necessary parties. The guy finally replies as I'm leaving for the day, "Thanks, much appreciated. It’s a little more complicated to figure this stuff out over here than in Europe!" (Europe, where last year, he went golfing in Scotland for two weeks and then halfway through, sent an email to someone who sent an email to someone who sent an email to us, asking "why does his aircard say it's roaming? He's supposed to have unlimited data!" )Yeah bro, you're really struggling to manage all this poo poo, aren't you? 
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Nov 9, 2013 00:48
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coyo7e posted:Got a (series of) email(s) in the wee hours of the morning which I didn't see util I got in to work and found another email asking "hey, can you check on [VIP who no longer works with the company]'s data plan while he's in China?" Which was precursed by a series of emails from AT&T saying that the number had been charged over $300 for data usage (over and over and over...) Nonprofits at work.
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Nov 9, 2013 00:59
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Rhymenoserous posted:If I'm in the building after hours doing some task that involves any sort of "Watching a task bar tick bye" I always bring a stack of DVD's or Blu Rays. Last week I forgot and ended up streaming on my Amazon Prime account. It's almost like you work an in industry where you can walk away from that ticking bar or minimize the RDP window and work on something else.
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Nov 9, 2013 01:28
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Ah yes, one of those who thinks there is always something work on, or study, or learn. Which I'm sure there is, but gently caress doing that on a weekend at 8pm.
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Nov 9, 2013 01:32
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:edit: Never mind. Cranky as hell.
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Nov 9, 2013 01:48
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