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terre packet posted:Crosspostin' from the iPhone thread to get some more opinions: $10 a month, $199 replacement. Apple care is an upfront $99, $80 replacement. Apple Care doesn't cover lost or stolen. Unless apple makes an exception you no longer qualify for apple care.
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Nov 3, 2013 19:18
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terre packet posted:Crosspostin' from the iPhone thread to get some more opinions: It's always hard to say there is one better than the other. The main things that come to mind are insurance is $199 deductible and covers loss. Apple Care + is $80 (could be wrong) and doesn't cover loss.
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Nov 5, 2013 01:53
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Duckman2008 posted:Not dumb enough to have awful on my cou! Why not? Does your boss actually check your phone?
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Nov 5, 2013 08:15
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Any of you non-smartphone-havin chumps want a free (+shipping) Samsung Focus?
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Nov 5, 2013 09:01
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EbolaIvory posted:Why not? Does your boss actually check your phone? Paranoid really. It's one of the lines that you set in your head. Honestly, since I got my iPhone back I have barely used my COU phone anyway. I like the Moto X, but the screen seems to be a deal beaker.
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Nov 5, 2013 14:31
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Duckman2008 posted:Paranoid really. It's one of the lines that you set in your head. Honestly, since I got my iPhone back I have barely used my COU phone anyway. I like the Moto X, but the screen seems to be a deal beaker. I always used my COU for battery intensive stuff. Our management never cared. Hell I used it for  They cranking down pretty hard or something these days? Everyone I knew/know had left the wireless industry due to it turning into giant money grabs with poo poo goals.
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Nov 5, 2013 17:06
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EbolaIvory posted:I always used my COU for battery intensive stuff. Our management never cared. Hell I used it for They're coming down pretty hard on goals and commission. I'll message you info so you can know how lucky you were to not be around for the transition. And the COU is just one of those kings for me. I used to use it a lot more, but the new unsaid policy is if you go over the soft 5GB data cap they kill tethering on your phone. I lost mine months ago, so that's one less use of the phone for me (I have a personal plan with plenty of data at least).
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Nov 5, 2013 18:27
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Duckman2008 posted:They're coming down pretty hard on goals and commission. I'll message you info so you can know how lucky you were to not be around for the transition. Yeah I was there right when they started bitching about the 5 gig limit. I left shortly after but I never got hit myself. I also still had no purchase block. Not paying for apps and music was rad.
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Nov 5, 2013 18:54
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My AT&T account rolled over to a new month and it's still showing like I have 2 mobile share plans. Is this normal?
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Nov 5, 2013 19:11
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echobucket posted:My AT&T account rolled over to a new month and it's still showing like I have 2 mobile share plans. Is this normal? What did customer care tell you when you called them about it?
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Nov 5, 2013 19:47
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echobucket posted:My AT&T account rolled over to a new month and it's still showing like I have 2 mobile share plans. Is this normal? Uhh. Usually this doesn't happen but whoever did your upgrade at apple hosed up.
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Nov 5, 2013 20:47
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I went to go get a new iPhone 5s yesterday at a retail shop using my brother's upgrade (family plan). Of course, they didn't have any in stock. The rep told me that despite being on a family plan, in order to order an iPhone from AT&T, I would need to use my personal upgrade that isn't up in a year and that my only option in regards to using my brother's upgrade would be when the 5s came back in stock at an AT&T store. That sounded really fishy, is that actually how it works?
Cromlech fucked around with this message at 21:32 on Nov 5, 2013 |
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Nov 5, 2013 21:30
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Cromlech posted:I went to go get a new iPhone 5s yesterday at a retail shop using my brother's upgrade (family plan). Of course, they didn't have any in stock. The rep told me that despite being on a family plan, in order to order an iPhone from AT&T, I would need to use my personal upgrade that isn't up in a year and that my only option in regards to using my brother's upgrade would be when the 5s came back in stock at an AT&T store. That sounded really fishy, is that actually how it works? Technically you can't order a phone and do a cross upgrade with it so the upgrade could still be done but it would be done on your brothers line and you would have to change the phones manually. You could go to a corporate store and have them remove the parked equipment and then activate it to your line. Someone tell me if I'm wrong though.
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Nov 5, 2013 22:14
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Cromlech posted:I went to go get a new iPhone 5s yesterday at a retail shop using my brother's upgrade (family plan). Of course, they didn't have any in stock. The rep told me that despite being on a family plan, in order to order an iPhone from AT&T, I would need to use my personal upgrade that isn't up in a year and that my only option in regards to using my brother's upgrade would be when the 5s came back in stock at an AT&T store. That sounded really fishy, is that actually how it works? Order phone online using brothers line. Goto store. Activate phone on brothers line while reminding the rep he's going to need to put the old equip back on. Activate new phone on your line.
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Nov 5, 2013 22:23
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EbolaIvory posted:Order phone online using brothers line.
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Nov 5, 2013 22:26
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Cromlech posted:I went to go get a new iPhone 5s yesterday at a retail shop using my brother's upgrade (family plan). Of course, they didn't have any in stock. The rep told me that despite being on a family plan, in order to order an iPhone from AT&T, I would need to use my personal upgrade that isn't up in a year and that my only option in regards to using my brother's upgrade would be when the 5s came back in stock at an AT&T store. That sounded really fishy, is that actually how it works? FYI there is kind of a big unsaid issue with upgrades and ATT reps right now. As in, reps both don't get paid much, AND ATT has a big emphasis on Next, so if you are not doing Next the rep is both not getting money and it is hurting said reps Next sales percentage. The result sometimes is that reps will try to avoid upgrades with lines like "check back later," "order online," or "check Apple inventory." I try to avoid doing it and just take the sales ranking hit like a big boy, but it honestly is very tempting for people. That is likely why you got the initial response you got, as ATT reps can easily order iPhones and anything that isn't gold ships pretty quickly. Basically, a result of the complaints from a page back when we were talking about ATT's focus on growth.
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Nov 6, 2013 00:57
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Sticky posted:Uhh. Usually this doesn't happen but whoever did your upgrade at apple hosed up. Is my bill going to be crazy high or did I just end up with 6gb per phone by accident? It would be wrong of me not to say anything if that was the case right ?
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Nov 6, 2013 01:07
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EbolaIvory posted:Order phone online using brothers line. The "brothers" line new SIM can be deleted from the cart during the DF process to avoid it being activated and cutting off his line.
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Nov 6, 2013 01:18
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echobucket posted:Is my bill going to be crazy high or did I just end up with 6gb per phone by accident? It would be wrong of me not to say anything if that was the case right ? One thing ATT is pretty good on in my experience is fixing legit billing errors. It looks like you may have one, so monitor it and call in to have them fix it. COR stores can also fix it, but I think care would be less of a hassle in this case.
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Nov 6, 2013 02:02
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obeyasia posted:The "brothers" line new SIM can be deleted from the cart during the DF process to avoid it being activated and cutting off his line. I'm blindly assuming the rep is not a moron.
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Nov 6, 2013 02:12
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Our manager has recently stopped caring about bill credits. It seems like everyone's activation fee is waived now a days in my store. Anyone know if there was a change in attitude from corporate?
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Nov 6, 2013 03:12
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Beefstorm posted:Our manager has recently stopped caring about bill credits. It seems like everyone's activation fee is waived now a days in my store. Anyone know if there was a change in attitude from corporate? Not in my region. Those are still written in stone here.
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Nov 6, 2013 04:24
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Beefstorm posted:Our manager has recently stopped caring about bill credits. It seems like everyone's activation fee is waived now a days in my store. Anyone know if there was a change in attitude from corporate? Ours is basically a within reason and it needs to be justifiable. Oh, and all rules don't apply to digital life, whatever it takes to sell one of those drat things.
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Nov 6, 2013 12:30
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Duckman2008 posted:Oh, and all rules don't apply to digital life, whatever it takes to sell one of those drat things. Well, hopefully me buying one and showing it to people will make it a bit easier.
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Nov 6, 2013 13:32
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Beefstorm posted:Well, hopefully me buying one and showing it to people will make it a bit easier. Ha was that your one sale? I've seen so much of that (sales to resonate or family) it's a bit crazy. I'm almost at that point, although coverage is poor enough I might not be able to at my place
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Nov 6, 2013 19:35
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echobucket posted:Is my bill going to be crazy high or did I just end up with 6gb per phone by accident? It would be wrong of me not to say anything if that was the case right ? More than likely it was not done intentionally. I would call customer care to verify that both phones are on one 6gb plan just to be on the safe side. If they're not then they'll be able to take care of it right there for you.
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Nov 7, 2013 01:23
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Duckman2008 posted:Ha was that your one sale? I've seen so much of that (sales to resonate or family) it's a bit crazy. I'm almost at that point, although coverage is poor enough I might not be able to at my place My two sales are one to an employee and one to a real customer. The employee returned it... :/
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Nov 7, 2013 04:16
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Thought of something that if possible might enable me to stay with AT&T... I am currently under contract for a minute-based family plan with unlimited texting. It has two smartphones (each with a data package) and a dumbphone (no data). Would I be able to convert this to a shared data family plan and switch the dumb phone line to a tablet line without extending my contract?
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Nov 12, 2013 12:37
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Pissingintowind posted:Thought of something that if possible might enable me to stay with AT&T... Is is physically doable? Yes. Some reps might not do it since they released new rules saying that lines cant convert device types. AKA phone to tablet, or tablet to mifi.
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Nov 12, 2013 13:46
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Pissingintowind posted:Thought of something that if possible might enable me to stay with AT&T... I would do it no problem and care offers it as a retention offer. Mileage could vary but it shouldn't be hard. Beefstorm posted:Is is physically doable? Yes. My interpretation of the rule is you need to make sure the right ETF is on the line. If I have someone who has no upgrades but wants to add a line to get the discount, the correct process is add said iPhone on that line so it ties the correct ETF, then change the iPhone to their line and change that line to a tablet. I see it as no different than a cross upgrade from a dumb phone or an add a line on the older nation plans, both of which are still completely kosher. It's one scenario I go over every minute detail on for sure though. Duckman2008 fucked around with this message at 13:57 on Nov 12, 2013 |
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Nov 12, 2013 13:52
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Duckman2008 posted:FYI there is kind of a big unsaid issue with upgrades and ATT reps right now. As in, reps both don't get paid much, AND ATT has a big emphasis on Next, so if you are not doing Next the rep is both not getting money and it is hurting said reps Next sales percentage. The result sometimes is that reps will try to avoid upgrades with lines like "check back later," "order online," or "check Apple inventory." I try to avoid doing it and just take the sales ranking hit like a big boy, but it honestly is very tempting for people. That is likely why you got the initial response you got, as ATT reps can easily order iPhones and anything that isn't gold ships pretty quickly. I don't like going to the AT&T store around here; it's not that the service is bad, but you can tell the employees don't like their job at all and the atmosphere just isn't very accommodating as a result. But with where that store is in my city, and how seemingly AT&T deals with their employees' sales numbers, I don't blame them for coming off the way they do.
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Nov 13, 2013 00:29
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Cromlech posted:That's a shame and very interesting. Now that you mention it, I remember hearing many of the reps push Next VERY hard onto people and onto myself as well. I know that Next is a big rear end ripoff (sorry AT&T guys, but the 2 year contract poo poo is bad enough!) but to the older, more easily impressionable people who walked in, they definitely went into full sales mode and kind of really dug deep to get people to commit to it. I'm very highly ranked for the year, and was told by the area manager that I shouldn't expect a promotion because I haven't sold digital life lately (not from lack of trying). Thankfully other areas view things slightly differently, but yeah, the focus on specific metrics is crazy. There Def are ways to at least somewhat balance between the BS and still taking care of people, but it's harder. I would have laughed as little as 6 months ago if you would have told me it's in my interest not to encourage certain customers not to buy phones from me. Disgraceful. And to set the numbers very straight forward with Next: the policy is complicated but it's actually quite simple when you do the math. Doing Next and trading in the phone every 12 months is an extra $17 a month to get a yearly upgrade over a 2 year upgrade. There are people who every 12 months do the yearly $450 early upgrade for the new iPhone, and for them Next is basically that cost spread over the bill. But you don't keep the phone when you get the new one. So overall very few people do benefit from Next, and in the case that they do, it's mostly just spreading the cost over time as opposed to up front. But Next is at the least an extra $17 monthly. I will bet that AT&T will phase out early upgrade options over the next year to encourage people to go with Next.
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Nov 13, 2013 00:50
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Duckman2008 posted:
They already have. Its a solid 24 months, unless you do Next which can be done 4-5 months early. Cromlech posted:That's a shame and very interesting. Now that you mention it, I remember hearing many of the reps push Next VERY hard onto people and onto myself as well. I know that Next is a big rear end ripoff (sorry AT&T guys, but the 2 year contract poo poo is bad enough!) but to the older, more easily impressionable people who walked in, they definitely went into full sales mode and kind of really dug deep to get people to commit to it. What do you think is the best option? Some suggest everyone buying at full retail with no contracts. This seems to work in other markets, but as you know, North America is typically an anomaly with regards to how people spend money and their value expectations. A quarter, at best, of the US buy phones without subsidies. It's the standard now, good or bad, but at least AT&T is making moves to steer away from 2 year contracts. This time last year, there was no other option on any carrier. obeyasia fucked around with this message at 01:12 on Nov 13, 2013 |
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Nov 13, 2013 01:05
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obeyasia posted:They already have. Its a solid 24 months, unless you do Next which can be done 4-5 months early. You can still process early upgrades with no override , although it counts against the stores upgrade override percentage. You won't find reps even mentioning it anymore, but it isn't officially phased out. Just on its way out.
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Nov 13, 2013 01:30
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Beefstorm posted:Is is physically doable? Yes. FYI, the rep I spoke to said that I can't do what I wanted to do until I have the tablet itself in my possession. At that point, I can go into a corporate store, get an AT&T nano SIM, and they will change the dumbphone line to a tablet line. Is this correct? I'd rather have the change to a tablet line done sooner if possible (waiting for my iPad Mini Retina to ship and it might take two weeks).
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Nov 13, 2013 01:37
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Pissingintowind posted:FYI, the rep I spoke to said that I can't do what I wanted to do until I have the tablet itself in my possession. At that point, I can go into a corporate store, get an AT&T nano SIM, and they will change the dumbphone line to a tablet line. Is this correct? I'd rather have the change to a tablet line done sooner if possible (waiting for my iPad Mini Retina to ship and it might take two weeks). That makes it more legit for the rep probably. Mileage will always very, I never mind tweaking IMEIs because it can be viewed as a retention and growth effort.
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Nov 13, 2013 01:40
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Duckman2008 posted:You can still process early upgrades with no override , although it counts against the stores upgrade override percentage. You won't find reps even mentioning it anymore, but it isn't officially phased out. Just on its way out. Must be a regional thing then. It is gone gone gone on ours. There was a cut off date, be aware. If you had an "early" upgrade before such and such date, you kept it. Otherwise it's a hard 24 months now.
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Nov 13, 2013 02:21
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obeyasia posted:Must be a regional thing then. It is gone gone gone on ours. There was a cut off date, be aware. If you had an "early" upgrade before such and such date, you kept it. Otherwise it's a hard 24 months now. I think we are talking about two different things. What you are saying there is a full upgrade, which indeed you can't do a full upgrade for 24 months. What I am talking about it an early upgrade, where the iPhone 5S is $450 instead of $200 as an example.
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Nov 13, 2013 02:24
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Duckman2008 posted:I think we are talking about two different things. What you are saying there is a full upgrade, which indeed you can't do a full upgrade for 24 months. What I am talking about it an early upgrade, where the iPhone 5S is $450 instead of $200 as an example. Oh yeah. That's there. Ill be surprised if that goes away. Getting people in 2 years without a full discount? Seems like a money maker to me. I'm not bothered enough to break down the math, but its got to be close to what NEXT is with regards to total out of pocket cost.
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Nov 13, 2013 02:28
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Duckman2008 posted:I'm very highly ranked for the year, and was told by the area manager that I shouldn't expect a promotion because I haven't sold digital life lately (not from lack of trying). Thankfully other areas view things slightly differently, but yeah, the focus on specific metrics is crazy. No, its pretty uniform across the board. The pressure on managers to get these things out the door is insane. We had our first one in a month and a half out the door yesterday and were getting celebratory phone calls from some higher ups.
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Nov 13, 2013 05:02
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