Doctor rear end in a top hat posted:She just called in and was told that if she transfers the upgrade, it still counts against her line, so even using the upgrade on another line would remove her unlimited data. I give up. There's no reason to give up - you're describing a very common upgrade process. Try again. E: On the phone I mean. Going into the store to do anything other than grab a SIM for free or spend money on a vanilla upgrade is asking for disaster IMO.
|
|
#
?
Nov 19, 2013 01:37
|
|
|
|
| # ? May 17, 2024 15:05 |
|
|
Doctor rear end in a top hat posted:She just called in and was told that if she transfers the upgrade, it still counts against her line, so even using the upgrade on another line would remove her unlimited data. I give up. Yeah, whatever line that goes under contract loses unlimited. I meant transfer another, less data-use heavy line's upgrade to her. As long as it's not her line going under a new contract, it'll be fine. Or just get the 6GB plan and use some WiFi. 6 is a lot.
|
|
#
?
Nov 19, 2013 01:51
|
|
|
hoobajoo posted:Yeah, whatever line that goes under contract loses unlimited. I meant transfer another, less data-use heavy line's upgrade to her. As long as it's not her line going under a new contract, it'll be fine. So I'm on a family share plan (nationwide talk and text 2000) with four other family members. 2 of the 5 lines still have unlimited data including mine. My current phone is the Galaxy S3 which I preordered right before the deadline of no more unlimiteds with subsidized upgrades. I currently have an upgrade on my line available. For clarification purposes, if I transfer that upgrade to one of the lines that is on the 2gb per month plan, use it to grab a new phone, then transfer that new phone back to my line I can keep my unlimited data? (and the other person will get the 2 year extended contract?)
|
|
#
?
Nov 19, 2013 02:38
|
|
|
TyGuy posted:So I'm on a family share plan (nationwide talk and text 2000) with four other family members. 2 of the 5 lines still have unlimited data including mine. My current phone is the Galaxy S3 which I preordered right before the deadline of no more unlimiteds with subsidized upgrades. I currently have an upgrade on my line available. This has been my understanding, as well as confirmed by an extremely nice, helpful service rep, so I don't know what the person talking to Dr. rear end in a top hat's girlfriend was talking about. Multiple have confirmed transferring an upgrade won't lose your unlimited. I'll be doing just that come Black Friday.
|
|
#
?
Nov 19, 2013 03:32
|
|
|
I had something interesting happen to me today. I got one of those surveys awhile back right after I got my MAXX. It was the standard stuff and I did give the store high marks, but the one final question was "Would I recommend Verizon Wireless to friends or family." To that, I had to answer truthfully. No, I could not recommend VZW to my friends or family due to pricing. That was probably a month ago. Today, I get a phone call from the store asking me to elaborate on my comments. I wasn't able to answer the phone at the time, so that was left in a voicemail. I hope I didn't get anyone in the store in trouble because they didn't do anything wrong, but I'm also not sure it's worth calling back to elaborate on my comments. Will they actually forward that along to corporate? Do they really care that I don't think it's worthwhile for people I know to look at Verizon Wireless because they nixed all the individual plans and force-feed everyone unlimited minutes and texts that they don't need? This also comes at an embarrassing time for them when their CFO publicly STATED that their network wasn't up to snuff in major cities, so it would be very hard to hold "the network" argument. Between the CFO statements, this phone call, and the fact that the Moto X is getting Kit Kat pushed to soak test users tomorrow, I'm starting to instinctively fear this strange Verizon Wireless that seems humble and motivated to earn my dollar.
|
|
#
?
Nov 19, 2013 03:44
|
|
|
So you should ask them what you'll get in return for providing such good criticism. You know, a few months credit or something.
|
|
#
?
Nov 19, 2013 04:04
|
|
|
bull3964 posted:I had something interesting happen to me today. I got one of those surveys awhile back right after I got my MAXX. It was the standard stuff and I did give the store high marks, but the one final question was "Would I recommend Verizon Wireless to friends or family." What will happen is any call that gets an answered survey, good or bad, will get reviewed by the employee's immediate supervisor. If they didn't do anything bad, they'll be fine, but it couldn't hurt to let VZW know you want more support for individual plans. If it was in person, I dunno, but they are aware people care about things other than customer service. hoobajoo fucked around with this message at 06:29 on Nov 19, 2013 |
|
#
?
Nov 19, 2013 06:25
|
|
|
Roundboy posted:
I don't understand this. The radios make the phone cost 600$ ?
|
|
#
?
Nov 19, 2013 15:01
|
|
|
Doctor Butts posted:I don't understand this. The radios make the phone cost 600$ ? not entirely, but removing the CDMA / GSM / etc radios and leaving what is essentially a wifi radio in is supposedly a good chunk of the phone cost. supposedly. But until I see it for myself i will remain skeptical. But VoLTE only phones are supposed to be even more power efficient.
|
|
#
?
Nov 19, 2013 15:05
|
|
|
bull3964 posted:I had something interesting happen to me today. I got one of those surveys awhile back right after I got my MAXX. It was the standard stuff and I did give the store high marks, but the one final question was "Would I recommend Verizon Wireless to friends or family." The system they use is really broken and doesn't allow for the customer to complain about Verizon itself (because why would they?) the score given will be assigned to the person who helped you as a bad score and will make it appear they are doing a bad job to their spreadsheet jockey supervisors. Another interesting bit: when you have a scale of 0 to 10, anything less than a 9 is considered "passive" or detractor and have the same weight on the metric. Roundboy posted:not entirely, but removing the CDMA / GSM / etc radios and leaving what is essentially a wifi radio in is supposedly a good chunk of the phone cost. The GSM radio wont be removed, not just for Global roaming, but its the same radio that handles the LTE transmission. It's the CDMA radio they would like to get rid of, as its an entire other section of the radio they could eliminate, save licensing costs and use cheaper components, and not having to have both the CDMA and GSM portions powered on all the time will save a ton of battery. CDMA still carries all the voice and SMS traffic. VoLTE will allow them to ignore the CDMA network on the device entirely. We already have a 4G only device now, the Ellipsis Tablet that came out last week that was being flamed to death by internet has no 3G in it at all. Mighty Horse fucked around with this message at 15:45 on Nov 19, 2013 |
|
#
?
Nov 19, 2013 15:38
|
|
|
I still find it hard to think that removing the CDMA radio is going to make things that much cheaper, at least that removing it would shave enough off the device price that it would have a meaningful impact on subsidies. Does a CDMA radio in your phone represent $100 or $200 of the bill of materials? From the iPhone 4S forward, the iPhone has got a CDMA radio in it, no matter what carrier they sell it for. Adding it to the non-CDMA flavored devices didn't change the price of the phone, so would subtracting it have a big impact?
|
|
#
?
Nov 19, 2013 15:53
|
|
|
Cost of licensing to Qualcomm per device for the CDMA stack is about $11. Then there's the slight marginal cost in hardware. Increased R&D for engineering working CDMA into the handset (antenna placement, network stack tweaks) Increased FCC certification costs. Economies of scale cost to manufacturers for having to maintain a CDMA device different from their other lines. So, maybe not $100 per handset, but I could see it approaching $30-$50. Not a ton, no, but every little bit helps. There are cost savings on Verizon's side as well.
|
|
#
?
Nov 19, 2013 16:32
|
|
|
The fishiest part of the "LTE-only phones will be cheaper to make and therefore the consumer will ultimately save money" theory was never the antecedent.
|
|
#
?
Nov 19, 2013 16:45
|
|
|
bull3964 posted:Cost of licensing to Qualcomm per device for the CDMA stack is about $11. Too bad Verizon will just pocket any savings. Considering how often I get booted down to 3g I am not sure I would want a phone that couldn't handle 3g as it might mean all those times I would just have no signal.
|
|
#
?
Nov 19, 2013 16:45
|
|
|
It's not as if the LTE network is done now, they are pretty much expanding it every day. Hell, most of the east is set to triple the available spectrum in the next few months. At the point in time that they launch VoLTE, you can drat well bet that the whole country is ready for LTE only phones at that point. The lack of failback for voice calls pretty much requires that.
|
|
#
?
Nov 19, 2013 16:47
|
|
|
Mighty Horse posted:The system they use is really broken and doesn't allow for the customer to complain about Verizon itself (because why would they?) the score given will be assigned to the person who helped you as a bad score and will make it appear they are doing a bad job to their spreadsheet jockey supervisors. The metric is relative, so even if an employee gets 60% negative, if that's normal for his department, he looks fine. Also 8 and 7 results aren't counted either way, it's only 6 and below that are considered detractors. hoobajoo fucked around with this message at 18:17 on Nov 19, 2013 |
|
#
?
Nov 19, 2013 18:14
|
|
|
I thought that by removing 'parts' the phones dropped down in price from the off contract price of $600-$800 to something approaching what the normal person would spend, thus eliminating subsidy. but after typing that out im laughing, because there is no way people would all of a sudden get a CDMA-less Samsung Sx for anything less then $500 retail unless they get some sort of contract bup. $200 seems the max people would pay for a device if they dont care about locking in for another 2 years. All that aside, the intermediate phones seem pointless to wait for, and by the time my new contract is up, i;; be fully into VoLTE land, with the phones around to boot. I'll just wait for xmas deals and pick.
|
|
#
?
Nov 19, 2013 18:36
|
|
|
hoobajoo posted:The metric is relative, so even if an employee gets 60% negative, if that's normal for his department, he looks fine. Also 8 and 7 results aren't counted either way, it's only 6 and below that are considered detractors. Right, 8 and 7 are "passive", which still hurts you overall. I hardly consider 8 out of 10 to be a bad score in anything, I, and many people would consider 8 out of 10 to be a very good rating. I would only hand out 10s if they did something amazing for me.
|
|
#
?
Nov 19, 2013 18:48
|
|
|
bull3964 posted:Cost of licensing to Qualcomm per device for the CDMA stack is about $11. Every single iPhone 4s on the planet has CDMA inside it, so it must not be too expensive component-wise.
|
|
#
?
Nov 19, 2013 18:49
|
|
|
I have a hard time believing that making separate devices for each carrier (or, let's say, one device for AT&T/T-Mo and one for Verizon/Sprint) is somehow cheaper than making a single device that works on all of them given economies of scale, even with the added licensing fees.Mighty Horse posted:Every single iPhone 4s on the planet has CDMA inside it, so it must not be too expensive component-wise.
|
|
#
?
Nov 19, 2013 18:50
|
|
|
Mighty Horse posted:Right, 8 and 7 are "passive", which still hurts you overall. They've found 8-7 correspond with ambivalence, so even though it seems counterintuitive, only people that feel strongly are in fact likely to recommend anything. It's still all relative, so a rep is only hurt if their surveys are lower consistently or a follow up blames them for the low rating.
|
|
#
?
Nov 19, 2013 18:58
|
|
|
I'm headed to Montreal for a 4 day conference. I have unlimited data on a "nationwide talk and text share 700" plan that I share with my parents. I use Google voice for texts, and I plan to use maps for getting around in the city. Will I be slammed with roaming data charges? Will I be able to do these things at all? What should I do?
|
|
#
?
Nov 20, 2013 15:20
|
|
|
hoobajoo posted:They've found 8-7 correspond with ambivalence, so even though it seems counterintuitive, only people that feel strongly are in fact likely to recommend anything. All the wireless carriers have a survey system like this. Be it out of 5 or out of 10, anything below a perfect hurts the reps ratings basically. And the ratings are not based on "how did your rep do?" but off of "are you happy with ATT/Verizon/Sprint?" I agree with the upside that it does make employees more liable to find out if there are issues, do a good job, etc. It is annoying because you always have both people who you can't please or people that just won't give more than a 4/5 or 8/10.
|
|
#
?
Nov 20, 2013 15:46
|
|
|
That's why, in general I tend to ignore surveys. If I have a poor opinion of a transaction, the problem is mostly with the whole system. I gave all high marks for the purchase of the MAXX, does that mean I was satisfied with the process? Hell loving no. It just means I didn't want to penalize the poor guy the store who happened to deal with me. At the end of the day, I ordered something for in store pickup, received an email saying it was ready, and STILL spent about 40 minutes in the store. To make one transaction. That I already made. Is that the fault of the guy who happened to pick my ticket? Nope. It's the fault of Verizon Wireless insisting on 1:1 rep:customer interaction on every little thing. I really just wanted to walk into the store, swipe my card to prove it was me, and take my phone and leave. That would have really earled 10/10 marks across the board. Instead, I had to queue up in line behind people who were seemingly examining every phone in detail before they made their decision. Then, once my name was called, I had to wait another 5 minutes for them to go to the back room to find the thing, then purchase it all over again, then have them set it up. None of that would have happened if I would have had the thing shipped to me and that's exactly what I expect out of an in-store pickup, the same results as shipping directly to me only I get it immediately. Surveys seem to always be given under the assumption that the system is flawless and we just want to catch employees not following the system perfectly.
|
|
#
?
Nov 20, 2013 16:27
|
|
|
I've had a lovely continuum for a few years and I being a big disgusting slob have been too lazy to cancel the data plan even though the thing crawls and can't do streaming video. While I could try this gamble all over again and get an almost free S3 that will claim to do cool things my computer already does, I might just get a good qwerty keyboard phone if it's got a good camera and GPS for when I rarely need it. It seems like this doesn't exist though. What do people who have been with verizon for years do when verizon doesn't want to offer good non data plan products anymore? Is there a phone you guys can recommend I buy 3rd party, or should I really just jump ship and find a company that offers good "basic" phones with a 5 mp camera in them and gets a review of more than 2 stars?
|
|
#
?
Nov 20, 2013 16:44
|
|
|
I don't think too many people on Verizon are using feature phones at this point. If they are, they're probably just taking whatever is free since they don't really care too much. All that said, if you decide to stay on a smartphone, you can do far better than a Galaxy S3, even for free. I'm pretty sure the Moto X is still free, and that would be miles better.
|
|
#
?
Nov 20, 2013 17:00
|
|
|
It's come up a few times before but yeah don't waste your subsidiary pricing on an old phone. It's a hassle but you should probably just buy an iPhone and sell it to someone for a discounted price. Use the money you made off that and buy a used S3. If money is tight you can justify this since you can potentially make $100 off the process. Of course if I had to pay for my cell and it wasn't provided through work I would say gently caress that to Verizon prices and have a lovely plan through someone like Cricket.
|
|
#
?
Nov 20, 2013 17:21
|
|
|
This might be a stupid/common question but is there any way to start a new two-year contract early? I'm tired of my Gnex and its various issues (mostly being slow as hell) but I've got six goddamn months left before my subsidized upgrade
|
|
#
?
Nov 20, 2013 18:08
|
|
|
Defenestration posted:I'm headed to Montreal for a 4 day conference. I have unlimited data on a "nationwide talk and text share 700" plan that I share with my parents. I use Google voice for texts, and I plan to use maps for getting around in the city. Probably. Call the Global team, international travel gets weird, and there's plans for global data so it won't totally bone you.
|
|
#
?
Nov 20, 2013 18:34
|
|
|
Besides device size, screen size, and battery size, is there any difference between the moto x and the DROID maxx? Do they both have the always listening thing now?
|
|
#
?
Nov 20, 2013 19:53
|
|
|
MAXX has double the storage and wireless charging as well.
|
|
#
?
Nov 20, 2013 20:23
|
|
|
Super Dude posted:Besides device size, screen size, and battery size, is there any difference between the moto x and the DROID maxx? Do they both have the always listening thing now? Yeah, they both have the always listening thing. Maxx also has double the storage, and capacitive buttons instead of on screen.
|
|
#
?
Nov 20, 2013 20:32
|
|
|
Moto X has Kit Kat already, but I'd go for the MAXX, it will have it soon. Kit Kat on my X is pretty drat nice though!
|
|
#
?
Nov 20, 2013 23:15
|
|
|
pbpancho posted:Moto X has Kit Kat already, but I'd go for the MAXX Care to explain why?
|
|
#
?
Nov 21, 2013 00:20
|
|
|
Super Dude posted:Care to explain why? chocolateTHUNDER posted:Yeah, they both have the always listening thing. Maxx also has double the storage, and capacitive buttons instead of on screen. pbpancho posted:Moto X has Kit Kat already, but I'd go for the MAXX, it will have it soon. Kit Kat on my X is pretty drat nice though! The MAXX is pretty awesome.
|
|
#
?
Nov 21, 2013 00:25
|
|
|
If you do Moto Maker, you can get the X in 32GB (like mine) on Verizon, which makes the battery the sole benefit of MAXX over X. Not that it's unimportant in the least, but some people don't spend enough time away from charging sources to induce range anxiety.
|
|
#
?
Nov 21, 2013 03:42
|
|
|
AlexDeGruven posted:If you do Moto Maker, you can get the X in 32GB (like mine) on Verizon, which makes the battery the sole benefit of MAXX over X. Any coupons I can use on the motomaker site? At 32GB the X only comes out $50 cheaper than the Maxx.
|
|
#
?
Nov 21, 2013 04:07
|
|
|
And this is a problem? You need to decide if the 1100mAh and wireless charging is worth $50 and the lack of customization to you. For me, it isn't because I don't ever suffer from range anxiety.
|
|
#
?
Nov 21, 2013 14:10
|
|
|
AlexDeGruven posted:And this is a problem? I thought I remembered the X being $50, whereas it is starting at $100 on the site. Since the 32GB adds $50, I figured I was missing a coupon somewhere.
|
|
#
?
Nov 21, 2013 14:35
|
|
|
|
| # ? May 17, 2024 15:05 |
|
|
Super Dude posted:I thought I remembered the X being $50, whereas it is starting at $100 on the site. Since the 32GB adds $50, I figured I was missing a coupon somewhere. It was on sale. But it just ended. You could try holding out and see it they have a holiday sale but nobody knows for sure if they will yet.
|
|
#
?
Nov 21, 2013 16:42
|
|
