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Swink posted:Win 8 OEM PCs came in! Great machine-spirits help you, cause god certainly won't
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Nov 26, 2013 05:27
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QuiteEasilyDone posted:Great machine-spirits help you, cause god certainly won't Bad username\post combo. 
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Nov 26, 2013 07:21
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Helushune posted:Things pissing me off today: Windows 8's Hyper-V manager being unable to connect to servers running 2008r2. Does anyone have a utility they like for this kind of thing? I just moved my workstation over to 8.1 Enterprise without knowing this limitation and most of our Hyper-V hosts are still running 2008r2. That'll show me for leaping before I look. Yep, this. Annoying as gently caress.
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Nov 26, 2013 10:24
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A laptop security request came in... MaaS360 apparently takes 4 hours to remote-wipe a laptop. Anyone fond of other remote-wipe applications that are easy to deploy and don't take forever? We at least want to blow away C:\Users first and quickly, the rest of the OS and other stuff can be wiped after.
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Nov 26, 2013 16:50
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A ticket came in:quote:when i open up the 7th session in windows, this what appears to be windows xp just drops an open one to make space for the new... why???? What on EARTH does this mean?!
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Nov 26, 2013 18:05
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QPZIL posted:A ticket came in: XP combining duplicate instances of IE (~*~THE INTERNET~*~) on the taskbar?
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Nov 26, 2013 18:15
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QPZIL posted:A ticket came in: Well, if we take it at face value, the user seems to be opening multiple terminal sessions to different computers, getting up to 6 of them open, and then when they try to open the 7th, it's dropping a previous session to make space for it? (Is my best guess.) Sounds like an "As Designed," if that's the case. Also, why the hell would you have that many terminal sessions open? I'm a routinely overbooked Helpdesk worker and the max I've ever had open at a time was 5.
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Nov 26, 2013 18:15
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frogbert posted:Cant you just image one and clone it to the rest of them? Hah! Our imaging server died a month ago. It was almost completely back last week...and today I learned it crashed again and had to be rebuilt. And imaging the whole lab would've required removing every one manually from sccm and the domain, then re-adding software like type to learn. Our junior admin/bench tech was working on making more and more of that automated when the whole thing was lost in a crash (our admins weren't backing it up properly if at all).
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Nov 26, 2013 18:17
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Renegret posted:XP combining duplicate instances of IE (~*~THE INTERNET~*~) on the taskbar? We have 0 XP computers now  KweezNArt posted:Well, if we take it at face value, the user seems to be opening multiple terminal sessions to different computers, getting up to 6 of them open, and then when they try to open the 7th, it's dropping a previous session to make space for it? (Is my best guess.) This person works in Finance, they don't open terminal sessions at all I'm just looking through open tickets - tomorrow's my last day so I'm not taking any new ones 
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Nov 26, 2013 18:18
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There's at least one other person here supporting Open Text Content Server right? Can we start some sort of support group?
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Nov 26, 2013 18:22
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QPZIL posted:A ticket came in: ...and lo, he opened the 7th terminal, and there was a great wailing of modems, and the bitrate was lost, and the parity was set to 2.
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Nov 26, 2013 18:33
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odiv posted:There's at least one other person here supporting Open Text Content Server right? OpenText eDocs DM for me. Did you know that upgrading from 5.2.1 to 5.3.1 changes the amount of time it takes to open a document profile form (which all of my users do dozens to hundreds of times a day) from 2-3 seconds to 10-20 seconds? I can't upgrade to fix a bunch of major bugs because if I do the users here will riot and murder me.
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Nov 26, 2013 18:46
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EAT THE EGGS RICOLA posted:OpenText eDocs DM for me. "We need .net 4.5 patches installed! It's Urgent and Affecting Production on the OpenText server! NO YOU CAN'T RESTART IT IT'S PRODUCTION! NO not even during the outage window! WHY AREN'T MY PATCHES INSTALLED YET?!?!"
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Nov 26, 2013 19:44
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Antioch posted:"We need .net 4.5 patches installed! It's Urgent and Affecting Production on the OpenText server! NO YOU CAN'T RESTART IT IT'S PRODUCTION! NO not even during the outage window! WHY AREN'T MY PATCHES INSTALLED YET?!?!" This, with the added bonus that the reason you need to upgrade to 4.5 is that there's a giant memory leak if you use any other version of .NET, and 4.5 + the newest version of DM won't install on server 2003 so better hope you don't mind upgrading. (lol we still have server 2003 in our environment)
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Nov 26, 2013 19:52
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Server 2003 isn't EOL until July 2015, so it's not a huge deal to leave it for a while.
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Nov 26, 2013 19:54
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GreenNight posted:Server 2003 isn't EOL until July 2015, so it's not a huge deal to leave it for a while. It is a big deal because I currently have to restart services every day to stop a memory leak from blowing up my production DM servers!
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Nov 26, 2013 19:55
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Why do you have to do that manually? Scheduled task won't cut it?
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Nov 26, 2013 19:58
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GreenNight posted:Why do you have to do that manually? Scheduled task won't cut it? No, a scheduled task is fine, it would just be nice if my applications didn't have memory leaks in them?
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Nov 26, 2013 20:01
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Pfft, ask for the world why don't you.
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Nov 26, 2013 20:02
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Glad I can say that a sharepoint-based helpdesk ticketing system wasn't my idea. CLUNK CLINK CLANG.
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Nov 26, 2013 20:20
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EAT THE EGGS RICOLA posted:No, a scheduled task is fine, it would just be nice if my applications didn't have memory leaks in them? Look man, software development is like food service. Either we take extra time to make everything look nice and assure that it's got a nice balance of nutrients and will taste good, or we throw cheap greasy meat and cheese at vaguely the center of a bun and hand it to you without you even having to apply your brakes. The latter might make a mess but it's your fault for honking.
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Nov 26, 2013 20:22
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QPZIL posted:We have 0 XP computers now Same thing with Win7. They have too many apps open for the task bar to display all at once, so is scrolls. It should have up/down arrows to move between apps. I kept running into that problem, so I just set it to make the icons small. Here's some screenshots: Before:  After I've opened more apps than can be displayed on the taskbar at once:  After hitting the up/down arrows:  My guess is that it automatically scrolls to the empty-ish taskbar and that person is freaking out that their apps have closed/crashed. They just need to hit the up/down arrows to go to see the rest of their open apps. TWBalls fucked around with this message at 21:30 on Nov 26, 2013 |
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Nov 26, 2013 21:28
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That is too much poo poo in the notification area on right.
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Nov 26, 2013 22:16
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Yeah sorry consultant guy the SA password is not the problem if I'm able to use these very same credentials to run queries against the database fix your program thanks in advance!
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Nov 26, 2013 22:27
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go3 posted:Yeah sorry consultant guy the SA password is not the problem if I'm able to use these very same credentials to run queries against the database fix your program thanks in advance! Is your password " '' OR 1=1 --"? 
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Nov 26, 2013 22:37
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Well I didn't expect to be bringing up a VPN tunnel on a Tuesday night to let some staff in Iraq watch BBC iPlayer...
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Nov 26, 2013 22:41
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Haha, iSeries Navigator. We're running 6.2 or something like it and because we assign display names by PC instead of by user account, I had to install it outside of Program Files on Win7 since it was trying to read/write to the .ws file inside of Program Files. Then I had to put in a symbolic link to fool it into thinking it was still in Program Files because our SSO app was looking for it there 
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Nov 26, 2013 22:59
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Pyroclastic posted:.NET patches that take 25 minutes apiece to install for some godforsaken reason Honestly, if nothing that uses the .net framework is broken and needs the update to work, don't install these. They take loving forever and have a habit of breaking stuff that uses the .net framework and ISN'T already broken. Mostly ancient stuff or small dev house stuff but still, I'd just say uncheck these in similar situations in the future.
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Nov 27, 2013 00:06
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So a ticket came in: "The mailbox's for Users: A, B and C must be exterminated by end of day today" :dalek:
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Nov 27, 2013 00:45
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or perhaps they're ridden with vermin
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Nov 27, 2013 00:56
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mailbox's
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Nov 27, 2013 00:58
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hihifellow posted:Haha, iSeries Navigator. We're running 6.2 or something like it and because we assign display names by PC instead of by user account, I had to install it outside of Program Files on Win7 since it was trying to read/write to the .ws file inside of Program Files. Then I had to put in a symbolic link to fool it into thinking it was still in Program Files because our SSO app was looking for it there Would you mind if I ask you some questions on that program? We normally use Extra Personal Client for AS400 access, but corporate office wants us to migrate to this IBM terminal emulator instead. Problem is, all of our users are so used to just hitting the red X to close the program. That's no big deal in EPC, but for some reason, with this program it will close the program but their session continues running on the AS400. Then when they try to re-launch, it throws up an error that their session is already in use. Unfortunately, they didn't bother to give us any kind of training on this so it's been a massive pain in the rear end. Also, we too use an SSO program that will be expecting to find those .ws files under program files so I'll definitely be interested in that. Fishmanpet posted:That is too much poo poo in the notification area on right. TWBalls fucked around with this message at 01:43 on Nov 27, 2013 |
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Nov 27, 2013 01:35
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We use the IBM terminal emulator program but we also set our AS400 to allow unlimited sessions. We have users who have two or three open on various screens, no big deal.
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Nov 27, 2013 01:59
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An oncall page came in!  My first oncall rotation ever and I got paged half an hour after getting home on the first day. Fortunately it wasn't anything major - a service had crashed, dumped core, automatically restarted, ran out of disk space because of the huge core file, gotten deallocated by the scheduler and re-started from scratch, and the monitoring system had happened to check on it just as this was happening. We're still root-causing it, but nothing customer-facing happened and it didn't take terribly long to look through the logs, figure out what happened, and go back to dinner, but that was seriously scary for a moment. The poor bastard who took the next oncall was not so lucky, because a developer had a question. Now, if you have a question about the services my team maintains, here, in approximate order of urgency, is what you should do:
Here's what you should do only if your question is "important service X is on fire and the users are halfway through the door with the axe, what's my best escape route?":
Here's what this guy actually did:
I poo poo you not, this guy kept calling, and from a different timezone too so it was completely out of working hours. I feel sorry for the oncall, but I am so glad I dodged that bullet.
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Nov 27, 2013 02:10
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TWBalls posted:Would you mind if I ask you some questions on that program? We normally use Extra Personal Client for AS400 access, but corporate office wants us to migrate to this IBM terminal emulator instead. Problem is, all of our users are so used to just hitting the red X to close the program. That's no big deal in EPC, but for some reason, with this program it will close the program but their session continues running on the AS400. Then when they try to re-launch, it throws up an error that their session is already in use. Unfortunately, they didn't bother to give us any kind of training on this so it's been a massive pain in the rear end. Certainly; I'm rarely ever in it but we have two AS400 analysts that I can forward questions to if I can't answer. I think iSeries can vary off sessions if they red X, at least ours does. I'll ask one of the analysts about it. Sessions still get locked occasionally but varying them off wasn't hard; easy enough we pawned it off on our level 1 helpdesk. "wrkcfgsts *dev" lists display sessions, which you can then vary on/off as needed. For the .ws files I just installed it outside of program files, then put a symbolic link in Program Files with the same name pointing at the install directory. Had a bit of an issue where the one analyst didn't quite grasp what a symlink was ("it's like a shortcut except only the OS really knows it's a shortcut") and tried putting the .ws files back in Program Files and broke it when launching from SSO.
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Nov 27, 2013 03:29
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Needy User posted:Heya, I'm going to go with 'no' on that one.
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Nov 27, 2013 06:28
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eDOCS DM 5.3.0 here. It was hilarious when some random Windows update (my guess) suddenly caused DM to save all Powerpoint files as Excel files.
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Nov 27, 2013 08:42
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To this day I am utterly thankful that I got out of an eDocs environment. That poo poo was heinous.
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Nov 27, 2013 10:21
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TWBalls posted:Same thing with Win7. They have too many apps open for the task bar to display all at once, so is scrolls. It should have up/down arrows to move between apps. I kept running into that problem, so I just set it to make the icons small. Here's some screenshots: drat, there's no need for all those systray icons to be visible. I've used my taskbar vertically for a very long time. With small icons and a bit of width to it, I can see the text for each running programme, and fit a lot on.   (No, I'm not doing very much at the moment). I put it on the right of the left screen, so my larger screen is always 100% free (at home, this is has the bonus of letting me see any notifications while running a full screen game). HalloKitty fucked around with this message at 10:58 on Nov 27, 2013 |
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Nov 27, 2013 10:48
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An email came in (technically on monday):quote:
And then yesterday: quote:
 Also, they sent that second email to the programming team, not the integration/deployment team. They even bypassed the PM and went directly to the programming team manager and told him it had been approved by the PM.
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Nov 27, 2013 16:05
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We need to scale our shopping site for Friday or our clients will abandon us