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Antioch posted:It's not Nagios, it's the barely literate dipshit overnight 'ops' guys that cause me grief. Schedule recurring downtime or change the check period on that server so it doesn't check it when it's supposed to be rebooting, then it won't even show up on the Nagios screen and ops won't even know it's down. I really wish we just had on-call weeks in our place. Instead, each person on the sysadmin team has to play NOC for a week and actively watch the Nagios monitors from 9AM until midnight for seven days and either fix stuff when it alerts or call whoever the server owner is if it's not us, while still working our normal hours as well. It kind of sucks to go seven days in a row without being able to stop thinking about work for more than a few minutes at a time. (Counting monitoring time I've worked 65 hours so far this week, only about forty to go...  )Also, I just found out I will be spending the Saturday night before my birthday shutting down and starting up servers for twelve hours instead of having a nice dinner like I'd been planning on. :welp: The constant weekend work here is honestly starting to annoy me a bit, since we don't get any comp time for it.
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Nov 29, 2013 21:00
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So an email came in. The Jr Techs, including myself, have a weekly meeting to go over reoccurring issues to help the job go easier, good idea in theory. The meeting is run by a different Jr tech each week. I am never able to go because I am always on a client site, so this week they emailed me the minutes of the meeting and what they spent an hour discussing and working through: quote:-Printers are important to understand since a lot of troubleshooting revolves around printers This seems a little.. simplistic a topic for a group of people who are essentially jr server admins, but I am probably being too hard on them. blackswordca fucked around with this message at 21:53 on Nov 29, 2013 |
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Nov 29, 2013 21:51
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Seems like a 'See Spot Run' type. Did it come with pictures too?
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Nov 29, 2013 21:54
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Loose Ifer posted:Seems like a 'See Spot Run' type. Did it come with pictures too? No pictures, but the email did come in Comic Sans.
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Nov 29, 2013 21:56
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I'm at help desk level but it sounds like they're thinking of things that have legitimately eaten up a ridiculous amount of time. They're also probably unskilled at running meetings and facilitating discussion. I'm guessing that the meeting went into a lot more depth than the notes suggest. Edit: blackswordca posted:No pictures, but the email did come in Comic Sans. Nevermind.
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Nov 29, 2013 21:57
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Kyrosiris posted:And more transphobic. Penny Arcade is Transphobic? A legitimate reason to hate them other than they really suck. How are they transphobic? EDIT: Wow. I found some stuff, the guy seems like a self important jerk. nitrogen fucked around with this message at 22:12 on Nov 29, 2013 |
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Nov 29, 2013 22:06
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The artist is an rear end in a top hat who runs his mouth and makes a big deal about it when he encounters something he doesn't understand until his friends give him a really long talking-to like a child. The transphobic part was when he made an offhand comment that all girls had vaginas and then reacted like a shithead when people told him "Well, actually..."
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Nov 29, 2013 22:09
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Gabe and Tycho are walking embodiments of the Dunning-Kruger effect. How could all these people think I'm bigoted and wrong when I'm an incredibly smart person who always knows what they're talking about? They must be idiots.
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Nov 29, 2013 22:25
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Opened 15:22=11/29/13 by (user@company.com) i need a hug :( Resolved 15:26=11/29/13 by (me) Request approved. Hug delivered. Closing ticket.
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Nov 30, 2013 00:31
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tehloki posted:Gabe and Tycho are walking embodiments of the Dunning-Kruger effect. How could all these people think I'm bigoted and wrong when I'm an incredibly smart person who always knows what they're talking about? They must be idiots. They're jerks who have internalized that they're nerds and anyone who criticizes them must be a bully. And that may have been true in the early 2000s, but now they're powerful gaming industry insiders who act like petulant teenagers. It also doesn't help they've got a battalion of "hardcore gamers" who will be their attack dogs.
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Nov 30, 2013 00:33
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sfwarlock posted:Opened 15:22=11/29/13 by (user@company.com) To: sfwarlock From: HR Training Manager Subject: Final Corrective Action RE: Sexual harassment complaint Your appointment is for 5:30 PM today. ... 
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Nov 30, 2013 00:57
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This one is probably my own fault but, I will try and dilute any possibility of my own stupidity with emphatic use of smilies: Today was supposed to be a day off for me but, an email came in earlier and I was way to eager to get it knocked out quickly. A customer complained of a problem for remote users. Problem can be easily traced(read:googled) to server requiring a specific update (and reboot). I email back and say I will correct the issue, tell them to schedule an emergency log-off for 1:10pm, and I will sebsequently remotely reboot the offending server to apply the update. I note that I will call when completed (since all PCs will be offline - no email communciation will work of course).  They respond to confirm and I get the update applied in ~5 minutes and reboot the server. I then call the main office only to get their automated "we're closed for the holiday" pre-recording.  I imagine them all sitting at their on-site or remote desks staring at a login right now while smooth jazz plays in the background. ...skeletons by Monday morning edit: Well, technically, he/she WAS asking for it. crashdome fucked around with this message at 01:05 on Nov 30, 2013 |
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Nov 30, 2013 00:59
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crashdome posted:This one is probably my own fault but, I will try and dilute any possibility of my own stupidity with emphatic use of smilies: Leave voicemail, turn off cell phone, resume drinking beer. :p
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Nov 30, 2013 01:05
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 Penny-Arcade derails are never okay
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Nov 30, 2013 01:35
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sfwarlock posted:Opened 15:22=11/29/13 by (user@company.com) Oh my god give me a few minutes to type up a five paragraph rant about scope of support, bad managers, unsustainable policies, and saying no to customers!
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Nov 30, 2013 01:53
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crashdome posted:Well, technically, he/she WAS asking for it. Hope sfwarlock put in a change request to apply Hug to User and got all of the required management approvals, or he's screwed.
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Nov 30, 2013 02:19
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dennyk posted:Hope sfwarlock put in a change request to apply Hug to User and got all of the required management approvals, or he's screwed. Eh, that's usually only necessary it affects a system in production. If it was a Test or QA employee that needed the hug, it wouldn't fall under the definition of "change" and can be applied without formal approval. Depending on which parts of ITIL you are following, anyway.
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Nov 30, 2013 02:31
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Everyone is off today except two people in our 24/7 crisis center. I got a call this afternoon asking me if it was possible for them to stream our football game on their computers. 
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Nov 30, 2013 03:52
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Sooooo I got shitcanned back in October, stemming from a personality conflict with the manager of my department. I was told when I took the Helpdesk Coordinator role that my job was to be, essentially, Tier 1.5 support for the helpdesk, along with writing our troubleshooting documentation from technical manuals and Tier2/3 information, and be the statistician for the helpdesk. I was specifically told that it was not my job to address or enforce departmental and organizational policy, like dress code, time and attendance, etc. I got written up back in February for an issue with payroll, despite not being the approver for payroll (I gave it an initial pass, then my boss gave it a final pass, entered the incentive pay and approved it. If I didn't catch the error and it went through, then he didn't either), then got let go at my annual review in October for not doing more to assist my boss in enforcement of departmental policies. Anyways, YOTJ, I'm going to work as a Desktop Analyst starting next monday. Step up from Helpdesk at least, and it's actually a move up in pay. CommanderApaul fucked around with this message at 00:14 on Dec 1, 2013 |
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Nov 30, 2013 21:05
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dennyk posted:Hope sfwarlock put in a change request to apply Hug to User and got all of the required management approvals, or he's screwed. We only have to do change requests for a process change going forward, for instance if I'm going to hug her every day from now on.
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Nov 30, 2013 23:38
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sfwarlock posted:We only have to do change requests for a process change going forward, for instance if I'm going to hug her every day from now on. Yeah, this strikes me as more of a break-fix action.
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Nov 30, 2013 23:43
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Entropic posted:How do you accidentally change the *.lnk file association in Vista so that all your desktop shortcuts try to open in IE? I've fixed it, but I'm trying to figure out how the hell they did it in the first place. I think it goes something like: - User has a lnk to a file on their desktop. - User right clicks on it and selects "Open With" - User Selects "Choose Default Program", "Internet Explorer" and "Always use the selected program to open this kind of file" - ??? - Internet explorer is now associated with all lnk files instead of the file type the lnk was pointing to. Another poster here said that's how he could replicate it, but only on a terminal server. I've never been able to replicate this behavior. Perhaps redirected desktops have something to do with it?
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Dec 2, 2013 04:13
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I'm currently in the process of decommissioning an old Certification Authority. I'm pretty much done migrating everything except I've got a number of currently valid Basic EFS (EFS) certificates issued to users. According to This TechNet article these are issued when users encrypt something, however the 3 users I've asked have no recollection of encrypting anything. I'm still researching these, but can anyone enlighten me on why they were issued and if turning off the old server will cause these to break anything?
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Dec 2, 2013 04:39
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So I had kind of a funny thing happen about a week ago, that came to mind reading through some of the hilarity of the previous thread. Side note: I don't work in a corporate IT environment, it's managed services and I'm considered between a "support engineer" and what's considered a "primary engineer" that works more closely with clients and has more experience/knowledge/etc. Anyhow, I was talking to one of our sales guys in his office, when 2 girls on the sales team come to me in a panic. "We just lost power at our desks, our monitors and headsets are dead, but our laptops still work. What did we break?  " We've had some issues with their desks before where outlets would randomly lose power and had to swap their stuff to another outlet, so I'm thinking something tripped a circuit breaker. Our office is rented in a larger building, so we have to go to the people who own the building (next door to us) to get some help.The person that helped out got all the info, 3 desks that were all attached all had no power from their outlets. So she goes and gets one of her guys to check the circuit breakers, some aren't labeled and others aren't labeled properly. We get everyone to save and close down their stuff, power off their systems, and go through the breakers to see if any bring back power. No dice, none of the labeled or unlabeled breakers do anything for our office. The girl from the office next door offers to call an electrician while we set up temporary spots for the people who lost power. Anyhow, electrician comes in, finds a short in the wiring that caused all the outlets to fail, and fixes it. On top of it, he noticed that the 2 sales girls that brought up the problem each have small space heaters, and each heater uses over 15 amps from the socket. The sockets are only rated for a max of 30 amps, so when they had their space heaters on, along with laptops, docks, monitors, and whatever else, part of the problem was an overload on the circuit. Typically, I wouldn't say anything, but we have our office consistently set to 72 degrees, so it's pretty comfortable...no idea why they'd feel so cold when most of the office is either comfortable or asking for heat to be turned down because they're uncomfortable. In the end, everything was taken care of, the girls don't use space heaters any more, all their outlets are back to normal, people are happy. On top of it, I got a kudos from my boss for taking care of everything so quick and getting the sales folks set up at temporary desks until things were fixed, and doing it all calm and cool. The sales ladies appreciated it and passed it on to my boss, which felt nice considering doing similar work at past jobs would always come from needy, idiotic people who panicked and would bitch regardless of how long it took to fix. Definitely makes my job enjoyable 
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Dec 2, 2013 04:43
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Loten posted:I'm currently in the process of decommissioning an old Certification Authority. I'm pretty much done migrating everything except I've got a number of currently valid Basic EFS (EFS) certificates issued to users. According to This TechNet article these are issued when users encrypt something, however the 3 users I've asked have no recollection of encrypting anything. If the user requested the cert you should be able to confirm that by the requesters field. Odds are they might have had a folder or file that was encrypted at one point but they have since moved or deleted it. High five internal CA migration buddy
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Dec 2, 2013 05:12
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namol posted:If the user requested the cert you should be able to confirm that by the requesters field. Odds are they might have had a folder or file that was encrypted at one point but they have since moved or deleted it. High five internal CA migration buddy Hey buddy! If I was to say "KB2661254" do your balls ache? We had huuuuge problems because our CA was old as hell and the root cert was only 512. The Requester Name is Domain\Username in each case, but none of the users remember anything relating to encryption. Found the following quote: quote:Thirdly you need to understand how revocation works with EFS. The only time From here
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Dec 2, 2013 05:21
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Ozz81 posted:Anyhow, electrician comes in, finds a short in the wiring that caused all the outlets to fail, and fixes it. On top of it, he noticed that the 2 sales girls that brought up the problem each have small space heaters, and each heater uses over 15 amps from the socket. The sockets are only rated for a max of 30 amps, so when they had their space heaters on, along with laptops, docks, monitors, and whatever else, part of the problem was an overload on the circuit. Typically, I wouldn't say anything, but we have our office consistently set to 72 degrees, so it's pretty comfortable...no idea why they'd feel so cold when most of the office is either comfortable or asking for heat to be turned down because they're uncomfortable. I work for a hospital that has a business/accounting building off-site, and every year they tell the staff there not to bring in space heaters, and every year they have pull out a half dozen after a few people trip the breakers a couple times.
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Dec 2, 2013 06:38
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The last time the fire department did an inspection, they had a fit over the space heaters. New policy is that anyone caught with a heater is an immediate two day suspension.
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Dec 2, 2013 06:41
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Loten posted:I'm currently in the process of decommissioning an old Certification Authority. I'm pretty much done migrating everything except I've got a number of currently valid Basic EFS (EFS) certificates issued to users. According to This TechNet article these are issued when users encrypt something, however the 3 users I've asked have no recollection of encrypting anything. I'm looking to purge the old certs/server and implement a new one because someone just next'd through a 2003 R2 install. Proper one ya know, with proper names. I've had a cursory glance at technet, but would like to know the pitfalls from actually doing it (that aren't documented).
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Dec 2, 2013 07:52
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I can't deny wanting to bring in a space heater to my job. Most of my building is programmed to a nice comfortable 72. Not my section, no, we get 68. And the thermostats are locked so we can't change it.
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Dec 2, 2013 08:56
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My entire workplace survives on portable heaters, naturally leading to a million breaker trips throughout winter. We are in a Victorian listed building with no central heating and aircon only in the server room, so I don't think we can do without...  (yes I have a lot of UPSs, why do you ask?)
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Dec 2, 2013 09:56
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If you guys had proper 240V power that poo poo wouldn't happen. But shouldn't 68F (20C) be enough? I usually heat up to around that and it's not much of a problem if wearing long sleeved clothes.
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Dec 2, 2013 10:05
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20C is pretty warm. 19C is my limit.
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Dec 2, 2013 10:46
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frogbert posted:I think it goes something like: http://social.technet.microsoft.com...=itprovistaapps quote:I have the same problem. quote:Thanks for the solution! I just ran into this problem yesterday evening...Yes it was due to a quickbooks download onto Vista. etc. Also - one nifty virus used to do that, hijacking association of *.exe, *.com files (or *.bat - I don't remember, I'm sure one of them was left untouched). The virus used a java vulnerability (but that was 2-3 years ago when I was still using vista) canis minor fucked around with this message at 13:36 on Dec 2, 2013 |
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Dec 2, 2013 13:34
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Khisanth Magus posted:I can't deny wanting to bring in a space heater to my job. Most of my building is programmed to a nice comfortable 72. Not my section, no, we get 68. And the thermostats are locked so we can't change it. Wrap the thermostat in a damp paper towel.
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Dec 2, 2013 13:58
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My apartment's thermostat is set to 23c (73.4f). Luckily, so is my office's. Any colder and I start falling asleep. I have no idea why but this is a thing that happens with me. Depending on certain temperature conditions, if my body feels it too cold, it will shut down and I fall asleep. Air conditioning is a bitch (and is generally the reason why I don't drive with aircon on.) People think I'm crazy for wearing a sweater indoors during the summer.
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Dec 2, 2013 16:28
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A ticket came in, from  the  quote:Hi, Ticket Closed: "Please be sure and back these files up to the network if you're concerned about losing your data, as they are not company devices." (Translation: "No, we're not going to troubleshoot your pirated porn collection archives, and we know you wouldn't dare copy them to the network." )This guy got his laptop infected with viruses so many times from pirating files online, that he's given up on bittorrent entirely - he now has moved to usenet, and he refuses to bring his laptop in because we'll just wipe it and start over. 
coyo7e fucked around with this message at 18:40 on Dec 2, 2013 |
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Dec 2, 2013 18:35
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So a ticket came in: Remote users can no longer connect to VPN. Look into this, looks like someone not only disabled VPN on the server, but the address for it has been removed from the zone file for the domain. Ive called and emailed both the account lead and sr tech and they aren't getting back to me. I checked the ticketing system, aside from the issue this morning, there haven't been any other VPN tickets for months. As it stands, we have 30 users who are unable to work because of this.
blackswordca fucked around with this message at 20:08 on Dec 2, 2013 |
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Dec 2, 2013 19:13
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 Are these guys answerable to anybody at all. Who am I kidding, I know the answer.
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Dec 2, 2013 19:48
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Ozz81 posted:
Why does every woman in my office have a space heater? Do they not make any women's clothing that is warm enough to wear in a 70 degree environment that is acceptable in a "business casual" workplace? Do women lose body heat faster than men? This is relevant to a lot of tickets where the entire sales floor will yell POWER OUTAGE and I'll go around and unplug all the space heaters and turn the (single, for an entire ~20 seat room) breaker back on only to find them using the heaters again 20 minutes later. Sometimes the heater is just pointed directly at the computer case, as if to spite me. user on probation fucked around with this message at 20:05 on Dec 2, 2013 |
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Dec 2, 2013 20:03
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about space heaters