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afflictionwisp posted:And yet you have no software deployment platform? I question your employer's priorities. We're using Altiris right now. Unlicensed. Don't even get me started.
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Dec 9, 2013 20:53
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Loose Ifer posted:Until i show up at their desk and then I'm the IT savior. Until six months pass and something unrelated breaks and then you're the rear end in a top hat who broke their computer. Or possibly the rear end in a top hat who "still hasn't fixed the problem I asked about six months ago."
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Dec 9, 2013 20:59
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Loose Ifer posted:We're using Altiris right now. Unlicensed. Don't even get me started. I dunno. Pirated software seems like it might be a PCI violation. I'd contemplate reporting it.
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Dec 9, 2013 21:01
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Priority 1 filed via internal chat: My internet is down! Actual issue, as discovered by helpdesk: Spotify can't connect.
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Dec 9, 2013 21:02
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frogbert posted:Is that a 30cm cable between two active devices I see? You say this like it's a bad thing? I've been cabling my patch panel to switches in this method for a long time; am I missing something critical about this practice?
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Dec 9, 2013 21:05
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I've never seen any minimum length restrictions on a switched ethernet network.
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Dec 9, 2013 21:37
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I have been told 1m minimum between devices, but I can't see anything official about it for Cat5/6. Only for fibre and coax.
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Dec 9, 2013 21:43
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"This error is happening when people do x, y, z, but sometimes it happens when they do A and B or A or B, and it mostly happens at night except when it happens during the day, and it happens every day except when it only happens on weekends" Oh ok, let me get right on that. Is it affecting production? Of course it is how silly of me to ask.
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Dec 9, 2013 22:14
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Well at least they tried, sort of. I got an email today sent as a reply to an automated email welcoming someone to a phone system, giving them details such as voicemail PIN, desktop client instructions, how to transfer calls etc. And the email just said "doesnt work".
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Dec 9, 2013 22:28
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I had a meeting with a department head and 2 other IT staff to discuss a problem he's having. Resolution ended up being "you need to specifically figure out what's not working" instead of him just having a feeling something's not working right.
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Dec 9, 2013 23:13
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Varkk posted:I have been told 1m minimum between devices, but I can't see anything official about it for Cat5/6. Only for fibre and coax. I've also heard of the 1m/3ft minimum, but I've also never seen a short cable cause an issue just because it was short.
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Dec 9, 2013 23:26
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FISHMANPET posted:I had a meeting with a department head and 2 other IT staff to discuss a problem he's having. Resolution ended up being "you need to specifically figure out what's not working" instead of him just having a feeling something's not working right. true leaders follow their gut, not some dorky thing like facts or logic. Maybe someday you'll understand that and can move up in this organization.
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Dec 9, 2013 23:31
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Hmmm, your custom SharePoint site is running slow for some users. What's that, they are using IE8? Let me file that in the not my problem category. Sorry if your business unit can't get off of older versions of IE and Office, take it up with them.
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Dec 9, 2013 23:33
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stubblyhead posted:true leaders follow their gut, not some dorky thing like facts or logic. Maybe someday you'll understand that and can move up in this organization. This explains why "it's moving slow" = "IT'S A VIRUS! I'VE BEEN HACKED BY THE CHINESE!"
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Dec 9, 2013 23:40
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So an email came in. "We are extending our hours from 8am - 5pm to 6am-6pm. This is starting tomorrow, shift changes will be posted shortly" Luckily this wont affect me, the client I support has specific hours I need to be here for. I feel sorry for the "Surprise, 6am starting tomorrow" guys.
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Dec 10, 2013 00:10
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blackswordca posted:So an email came in. I am starting to think you are working in some sort of Stanford-esque psychology experiment.
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Dec 10, 2013 00:17
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KennyTheFish posted:I am starting to think you are working in some sort of Stanford-esque psychology experiment. The green fever begins! This all just reaffirms that blacksword just needs to YOTJ as soon as humanly possible.
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Dec 10, 2013 00:20
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blackswordca posted:So an email came in. Our sysadmin team already has to babysit our monitoring system from 9AM to midnight seven days a week. Today our boss mentioned that management wants to have someone actively monitoring things 24/7. He's trying to convince them to just hire some drat NOC people already, but I'm not sure they're going to bite, which means it'll probably end up in our laps. There's about ten people on our team, but everyone has different roles and there isn't much overlap, so whatever monitoring hours they stick us with will be in addition to our normal ~45 hours a week of actual work just like they are now, I'm sure, except they'll have to have at least two people doing it every week, so we'll end up on monitoring and have no time off at all for a week almost every month, and have to shift our sleep schedules around all the drat time in the process. 
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Dec 10, 2013 00:54
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drat, a co-worker has found another job and is leaving in two weeks. The lovely thing about it is that I just got him up to speed on things and he's willing to actually help with doing the annoying stuff. Now I've got one guy who just started last week and as soon as they can find the right candidate they'll be replacing the outgoing co-worker. Even busting rear end and throwing the new guy into the deep end is not going to do much to offset the workload - it takes at least a couple months to get into a groove and figure some of the poo poo out. Feeling a little nervous since we just took on new responsibilities, but it's also pretty exciting. I'll let you know in a couple months if I feel the same.
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Dec 10, 2013 01:24
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dennyk posted:Our sysadmin team already has to babysit our monitoring system from 9AM to midnight seven days a week. Today our boss mentioned that management wants to have someone actively monitoring things 24/7. He's trying to convince them to just hire some drat NOC people already, but I'm not sure they're going to bite, which means it'll probably end up in our laps. There's about ten people on our team, but everyone has different roles and there isn't much overlap, so whatever monitoring hours they stick us with will be in addition to our normal ~45 hours a week of actual work just like they are now, I'm sure, except they'll have to have at least two people doing it every week, so we'll end up on monitoring and have no time off at all for a week almost every month, and have to shift our sleep schedules around all the drat time in the process. I used to do this for a startup and it was the worst goddam thing. Expect people to either jump ship as soon as it starts, or deal with it for a few months to a year or so and then jump ship. It's amazing how miserable a rotating shift can make someone.
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Dec 10, 2013 03:33
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hihifellow posted:I used to do this for a startup and it was the worst goddam thing. Expect people to either jump ship as soon as it starts, or deal with it for a few months to a year or so and then jump ship. It's amazing how miserable a rotating shift can make someone. Not to mention that a rotating sleep schedule can take years off your life.
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Dec 10, 2013 04:39
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frogbert posted:Is that a 30cm cable between two active devices I see? Varkk posted:I have been told 1m minimum between devices, but I can't see anything official about it for Cat5/6. Only for fibre and coax. madsushi posted:I've also heard of the 1m/3ft minimum, but I've also never seen a short cable cause an issue just because it was short. It is a 30cm cable. Like these guys I had heard of the 1m rule, but figured I'd try it with a short cable given that if problems occurred I could swap it out for a longer one easily given that it now was nice and tidy! 
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Dec 10, 2013 12:16
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dennyk posted:Our sysadmin team already has to babysit our monitoring system from 9AM to midnight seven days a week. Today our boss mentioned that management wants to have someone actively monitoring things 24/7. He's trying to convince them to just hire some drat NOC people already, but I'm not sure they're going to bite, which means it'll probably end up in our laps. There's about ten people on our team, but everyone has different roles and there isn't much overlap, so whatever monitoring hours they stick us with will be in addition to our normal ~45 hours a week of actual work just like they are now, I'm sure, except they'll have to have at least two people doing it every week, so we'll end up on monitoring and have no time off at all for a week almost every month, and have to shift our sleep schedules around all the drat time in the process. We're global, so our 3 shifts and actual coverage required is 24/7. However, they went from 6 employees -> 4 due to downsizing, and that leaves us with 2 people on third shift. Guess how coverage the rest of the time is going? It also wouldn't be as big a deal if the individuals in question weren't basically computer retarded to the point of a+ certification being likely above their skill level. Guess how their alerting is going? I'm not responsible for our NOC folks myself, but sheesh. On the flip side, company IT party along with gift giving yesterday required that people either did something embarrassing, a trick, or a shot in order to get gifts. We had: 1 woman do the splits who managed not to rip her pants in the process enough people choose to do shots instead of something embarrassing to earn a gift that we ran out of shots 1 person squat the CIO (on their shoulders) 1 person do a pec dance (mostly to the whooping of older women) At least 5 people trying to juggle drinking glasses while miraculously not breaking them 1 person do thirty pushups with a hoorah + telling of a bad joke to get a $300 wireless 2.1 soundbar+sub speaker system. (this was me, winning best & biggest prize and high fiving the CIO  ) - it's amusing how many people offered to "help" me take it to my car. However, guess what my wife said when I showed her the photo of the box? First: "Oh awesome, we totally needed one of these" (we did). Followed by her saying:  "I would love this for music in the kitchen." followed by bitching+anger about more cables when I got home, which was only much later apologized for.  I actually like my company though, all things considered. There's even an actual all employee thing coming up. I get basically free reign to do what I want. Is this what stockholm syndrome is like?
notwithoutmyanus fucked around with this message at 13:56 on Dec 10, 2013 |
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Dec 10, 2013 13:53
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Holy poo poo, a user just called me from home and put me on with their cable installer because they couldn't get wifi working on their work laptop. Two minutes later someone else wanders into my office and then proceeds to blather on to my coworker about getting DSL installed at home while standing 4ft away from me and reeking of cigarettes. Also since day 1 in this building the HVAC has been all sorts of hosed up. They've not resolved it, and now that it's 15F outside, it's freezing in my office. I've barely been in for 30min. Annual review is in <1 hr, I might not make it before I strangle someone. 
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Dec 10, 2013 15:08
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Sirotan posted:Holy poo poo, a user just called me from home and put me on with their cable installer because they couldn't get wifi working on their work laptop.
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Dec 10, 2013 15:22
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Jadus posted:You say this like it's a bad thing? I've been cabling my patch panel to switches in this method for a long time; am I missing something critical about this practice? The 1 metre limit doesn't apply for patch panel to switches as it's between devices only, therefore the distance is 30cm + however far away the wall socket it + however long the patch cable at the other end is. Your usage is exactly why 30cm patch cables exist, even though connecting two devices together with one is out of spec.
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Dec 10, 2013 16:00
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blackswordca posted:So an email came in. Wait, this is blackswordca. Of course they never had a contract. Nevermind.
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Dec 10, 2013 17:03
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Oh god damnit. A guy here was let go and in his laptop bag was a notebook hard drive. I was asked to hook it up to see if it was anything we needed. It was a bunch of naked pics of the guy we let go 
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Dec 10, 2013 17:48
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"I'm having trouble with Office. WinDOZE amirite? LOLOLOL" Why would anyone think this makes me want to solve their problem any faster? Why would anybody assume that I automatically blame Microsoft or Apple?
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Dec 10, 2013 17:50
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Lum posted:The 1 metre limit doesn't apply for patch panel to switches as it's between devices only, therefore the distance is 30cm + however far away the wall socket it + however long the patch cable at the other end is. So my custom-built 2 inch cable to connect stacked switches is out of spec? ... whoops.
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Dec 10, 2013 17:58
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User wants a laptop. User wants a laptop from a vendor we don't support running an OS we don't support. We agree that he can have it as long as he doesn't ask us for any help. As far as we're concerned it's not a computer. Laptop arrives today, he picks it up. And I probably don't have to finish the rest of the story. "I want Debian 7.2, I want Matlab installed, I want root access, I want a pony." Yeah, good luck with any of that.
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Dec 10, 2013 18:03
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ElGroucho posted:"I'm having trouble with Office. WinDOZE amirite? LOLOLOL" I don't think this is too bad - they're just trying to empathise with you. To use the good old car analogy, it's like taking your broken car to the mechanic and saying "yeah, fan belt's gone again. Skodas, am I right?". Just one human trying to make conversation with another human.
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Dec 10, 2013 18:08
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rolleyes posted:I don't think this is too bad - they're just trying to empathise with you. To use the good old car analogy, it's like taking your broken car to the mechanic and saying "yeah, fan belt's gone again. Skodas, am I right?". Well it's usually more like taking your broken car to the mechanic and being all "it's running like crap and making funny noises LOL skodas amirite" and the actual problem is: 
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Dec 10, 2013 18:20
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Lum posted:Well it's usually more like taking your broken car to the mechanic and being all "it's running like crap and making funny noises LOL skodas amirite" and the actual problem is: No trouble found. Engine runs just fine. Escalated to Level 3.
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Dec 10, 2013 18:29
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Renegret posted:No trouble found. Engine runs just fine. Problem is obvious. Change battery and stop escalating to us!!
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Dec 10, 2013 18:50
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FISHMANPET posted:User wants a laptop. I want to believe that you guys aren't going to do poo poo for him, because we would probably end up folding like a napkin and doing all that nonsense for him. There's got to be justice somewhere.
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Dec 10, 2013 18:52
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Today I got the go ahead to start tidying the data cabs on my companies new site. It is now in colour coded pristine goodness... Shame I can't have a camera on site. Hey ho, only about 35 more to do...
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Dec 10, 2013 19:12
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ElGroucho posted:I want to believe that you guys aren't going to do poo poo for him, because we would probably end up folding like a napkin and doing all that nonsense for him. There probably won't be. It was agreed to "in secret" between the user and my boss. My boss has no understanding of the value of time, so he won't see it as costing us anything to help him out. It's come up a bunch of times and I've tried to explain it as simply as I can, If I'm doing pain in the rear end thing then that's less time to do other more valuable things, but he just don't grok it.
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Dec 10, 2013 19:55
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So 18 emails came in, Looks like the account lead has decided to start micromanaging my time now.. joy..
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Dec 10, 2013 20:07
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blackswordca posted:So 18 emails came in, When you finally give notice that you're leaving (after securing a new job), start the letter with "It has become painfully obvious to me that you are trying to get me to quit". Also, I normally wouldn't, but in your case I'd recommend lottery tickets as a viable career option.
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Dec 10, 2013 20:31
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