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Entropic
Feb 21, 2007

patriarchy sucks

guppy posted:

We once took a hacksaw to the metal bracket on an internal wireless card to make it fit the form factor of the case. That was at least three years ago and that machine is still going strong.

We don't normally bother with wireless on desktops, but we needed to get service to a single machine in a small building that has no other form of network connection. We were also obliged to put a rush on it so we had to go with whatever we could find at Best Buy.

You couldn't find a USB wireless adapter for it?

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guppy
Sep 21, 2004

sting like a byob

Entropic posted:

You couldn't find a USB wireless adapter for it?

We could have, but the signal there is poor and we found the USB adapters available at the time unreliable (I had personally used two different ones in my apartment, 30 feet from the router, and they were both poo poo), and the internal ones were less flaky. They've improved since then, and we have another machine on a USB adapter now for similar reasons. I still have an old internal card in my personal machine that I migrated between PCs when I got a new one because of my bad experiences with USB adapters.

FISHMANPET
Mar 3, 2007

Sweet 'N Sour
Can't
Melt
Steel Beams
Here's something else you should add to your exclusion list, especially if you're generating thousands of customer visible codes everyday...

http://newsfeed.time.com/2013/12/17/delta-airlines-is-very-sorry-it-generated-a-confirmation-code-that-read-h8gays/

Entropic
Feb 21, 2007

patriarchy sucks
In any case, sawing a metal bracket down to size is perfectly sane compared to some of the hacks I've seen.

porktree
Mar 23, 2002

You just fucked with the wrong Mexican.
A call comes in yesterday afternoon, is Oracle Production down? Wellll, not that I'm aware, hey let me just check that. No remote access, no vpn, no citrix, that's odd. I call my AIX admin, and he's driving in to work. He calls me back, "We're melting" - The temp in the server/network room is 140f.

It turns out that someone (:iiam:) shut off the breaker to the Liebert 40 ton AC unit that cools the data center. Oops. Got the P750+'s up, and the p570 and most of the 550's. Lost a module on the XIV, but the v7000 is fine. The DS4800 that was our TSM disk pool lost all of it's power supplies. And the blade centers are still wonky with fabric controllers being pissy. But mostly we're up.

Good times, good times. The best part - because it was too expensive we have been denied for hte last 3 years a $2000 monitor that would alert us on power and temp anomalies - instead we rely on an alert from the thermostat that goes to Building Maintenance. Building Maintenance acknowledged they got a high temp alert (when the datacenter goes about 76F) but decided to ignore it.
At least we get to log this as a DR test :smug:

Dick Trauma
Nov 30, 2007

God damn it, you've got to be kind.
Ladies and Gentlemen: I have arrived

martyrdumb
Nov 24, 2009

pants are overrated

Dick Trauma posted:

Ladies and Gentlemen: I have arrived



Is that for the lounge with free beverages or the hangout that rains down lines of magical white powder? Either way it sounds pretty sweet.

tomapot
Apr 7, 2005
Suppose you're thinkin' about a plate o' shrimp. Suddenly someone'll say, like, plate, or shrimp, or plate o' shrimp out of the blue, no explanation. No point in lookin' for one, either. It's all part of a cosmic unconciousness.
Oven Wrangler

Dick Trauma posted:

Ladies and Gentlemen: I have arrived



Might be better than the one I found, I think I heard the rattle of dice through the door.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

porktree posted:

A call comes in yesterday afternoon, is Oracle Production down? Wellll, not that I'm aware, hey let me just check that. No remote access, no vpn, no citrix, that's odd. I call my AIX admin, and he's driving in to work. He calls me back, "We're melting" - The temp in the server/network room is 140f.

It turns out that someone (:iiam:) shut off the breaker to the Liebert 40 ton AC unit that cools the data center. Oops. Got the P750+'s up, and the p570 and most of the 550's. Lost a module on the XIV, but the v7000 is fine. The DS4800 that was our TSM disk pool lost all of it's power supplies. And the blade centers are still wonky with fabric controllers being pissy. But mostly we're up.

Good times, good times. The best part - because it was too expensive we have been denied for hte last 3 years a $2000 monitor that would alert us on power and temp anomalies - instead we rely on an alert from the thermostat that goes to Building Maintenance. Building Maintenance acknowledged they got a high temp alert (when the datacenter goes about 76F) but decided to ignore it.
At least we get to log this as a DR test :smug:

Had something similar about a month ago. Got a minor temperature alarm on a relatively unimportant switch in a remote site. Call the on-call tech for that area and he heads out there. Once he arrives, he finds that the HVAC was completely dead and the room was at 107F. Luckily it was freezing cold out that day, so he propped the door open and everything was fine.

There were dozens of switches and routers in that room that should have alarmed, as well as AC monitoring and building temperature alarms that should have alerted a dozen people. I never did find out what happened after since that's too far above me but it could have been a disaster and I'm willing to bet someone got in some deep poo poo.

Qtotonibudinibudet
Nov 7, 2011



Omich poluyobok, skazhi ty narkoman? ya prosto tozhe gde to tam zhivu, mogli by vmeste uyobyvat' narkotiki
drat you middlemen resellers/MSPs. I know your customer is giving you poo poo for an RMA taking a long time, but emailing me, a support tech in the US, is not going to speed up the customs processing in the Philippines.

Paladine_PSoT
Jan 2, 2010

If you have a problem Yo, I'll solve it

tomapot posted:

Might be better than the one I found, I think I heard the rattle of dice through the door.


I worked late one night, and on my way out saw a full on gaming group in a conference room after hours. DM screen, viking helmet, cheetos, the works.

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.

Lum posted:

I only have 16 years in IT but I can tell you now that this doesn't work.

...
:j: I'm sorry there isn't anything else I can do for you, you were given a year's notice and it was switched off for six months before scrapping, and nobody said anything...


Even in your case, it worked perfectly.

I'm not here to make you read your emails, or the MOTD, or make you be aware of things concerning your applications.

I am here to do due diligence to make sure my rear end is covered so that, after you come storming into my office after ignoring all of my emails and warnings, I can say with total confidence, "We did what we could to warn you about this."

ZetsurinPower
Dec 14, 2003

I looooove leftovers!
I took this at work a couple years ago, they have since changed the sign

Only registered members can see post attachments!

Jedi425
Dec 6, 2002

THOU ART THEE ART THOU STICK YOUR HAND IN THE TV DO IT DO IT DO IT

Agrikk posted:

Even in your case, it worked perfectly.

I'm not here to make you read your emails, or the MOTD, or make you be aware of things concerning your applications.

I am here to do due diligence to make sure my rear end is covered so that, after you come storming into my office after ignoring all of my emails and warnings, I can say with total confidence, "We did what we could to warn you about this."

Exactly. Ours is not to reason why, it is but ours to do and document the hell out of it so you look like a jackass for not paying attention.

blackswordca
Apr 25, 2010

Just 'cause you pour syrup on something doesn't make it pancakes!
ISP migration day has been fun.

The IP we got was on a bunch of different spam lists so I've been spending the morning getting them removed. There have also been a lot of speed problems with the internet as well, so i contact the ISP and get one of their engineers on the line. He basically told me the person who setup the routes for the connection initially made a ton of mistakes so he has to rebuild them all from scratch.

couldcareless
Feb 8, 2009

Spheal used Swagger!
Spending my first day off of the holidays at a high school configurating iPads. Merry Christmas kids, enjoy your newly locked down portable devices when you return. Also, screw you 3 kids that enabled activation lock

martyrdumb
Nov 24, 2009

pants are overrated

couldcareless posted:

Spending my first day off of the holidays at a high school configurating iPads. Merry Christmas kids, enjoy your newly locked down portable devices when you return. Also, screw you 3 kids that enabled activation lock

Good luck!

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

blackswordca posted:

ISP migration day has been fun.

The IP we got was on a bunch of different spam lists so I've been spending the morning getting them removed. There have also been a lot of speed problems with the internet as well, so i contact the ISP and get one of their engineers on the line. He basically told me the person who setup the routes for the connection initially made a ton of mistakes so he has to rebuild them all from scratch.

At least someone acknowledged something was wrong.

Be prepared to never talk to the same guy again and have the ISP deny all knowledge that conversation ever existed.

couldcareless
Feb 8, 2009

Spheal used Swagger!

That whole fiasco was really stupid. It was literally the students uninstalling the mdm profile then loading back to defaults. Our apple rep was actually overseeing it and when we last met him he assured us they have a solution that should be coming out shortly.
That and these kids are not as resourceful

Paladine_PSoT
Jan 2, 2010

If you have a problem Yo, I'll solve it

couldcareless posted:

That and these kids are not as resourceful

You forget this is high school. The process will go something like this:

79% of kids: "drat, I can't get to facebook on this. Let's find the nerd and beat him until he unlocks these so we can get on facebook."
20% of kids: "How much an ounce? Will you take an iPad in trade?"
1% of kids: "Man we're gonna get beaten until we unlock the football team's iPads..."

blackswordca
Apr 25, 2010

Just 'cause you pour syrup on something doesn't make it pancakes!

Renegret posted:

At least someone acknowledged something was wrong.

Be prepared to never talk to the same guy again and have the ISP deny all knowledge that conversation ever existed.

He actually just called me back. Hes going to rebuild the profiles now and reapply them tomorrow morning before anyone comes into the office. He gave me his direct cell to call him up when i test to let him know whats happening.

My mind is blown.

Nerdrock
Jan 31, 2006

What's even better: Is that there was no way to lock down iPads to prevent system updates aside from doing it network-level. Upgrading from 6.whatever to iOS 7 would destroy your MDM profile and also any restrictions associated with it. It's a mess of loving epic proportions.

guppy
Sep 21, 2004

sting like a byob

blackswordca posted:

He actually just called me back. Hes going to rebuild the profiles now and reapply them tomorrow morning before anyone comes into the office. He gave me his direct cell to call him up when i test to let him know whats happening.

My mind is blown.

Wonder if he's hiring. Can't hurt to ask!

blackswordca
Apr 25, 2010

Just 'cause you pour syrup on something doesn't make it pancakes!

guppy posted:

Wonder if he's hiring. Can't hurt to ask!

Its Bell, any work would be out east in Ontario or Quebec unfortunately :/

Galler
Jan 28, 2008


Nerdrock posted:

What's even better: Is that there was no way to lock down iPads to prevent system updates aside from doing it network-level. Upgrading from 6.whatever to iOS 7 would destroy your MDM profile and also any restrictions associated with it. It's a mess of loving epic proportions.

It's almost like those things are consumer toys and shouldn't be used for anything else. Unfortunately I'm all too aware that they will continue to be sledgehammered through that round hole.

blackswordca posted:

Its Bell, any work would be out east in Ontario or Quebec unfortunately :/

Are those places worse than whatever ring of hell you currently reside?

Paladine_PSoT
Jan 2, 2010

If you have a problem Yo, I'll solve it

guppy posted:

Wonder if he's hiring. Can't hurt to ask!


blackswordca posted:

He gave me his direct cell to call him

Maybe steer clear of that minefield...

coyo7e
Aug 23, 2007

by zen death robot

evol262 posted:

These servers got decommissioned two months ago.
But they were in use!

Looks like somebody should use them more than once every 60 days. If anyone gets in "deep poo poo" because some rear end in a top hat/client who "needs" servers they don't even notice missing for two months has complained to his golfing buddy, you should look for a new job. Not even joking. If you yank the power cable and nobody complains after two weeks, it's fair game to decommission. Completely deprovisioning servers and removing LUNs before they complain? Even worse.
My previous boss took to quietly shutting off systems and then decommissioning them after 12 months of nobody noticing. Then it bit him in the rear end so he rebuilt them from frankenboxes. My new boss decommissioned them again and told the people bitching to :fuckoff: or pay for a new solution. :allears:

coyo7e fucked around with this message at 23:07 on Dec 23, 2013

Loose Ifer
Feb 1, 2002
It's Swelling!
Grimey Drawer

GreenNight posted:

Yeah man it was pretty great. Less great was coming home to Wisconsin and the cold and snow. Was a great trip though.

Wisconsin Goon!

Did you like our ice storm this weekend?

fake edit:content

A ticket came in,

'please ordr 15 of the android tabs for production'

Our MDM is still proof on concept and the department requesting them couldn't even possibly function using tablets in any sort of way. I called to find out what they were for.

'oh did i write adroid tabs, i meant monitors'

*sigh*

GreenNight
Feb 19, 2006
Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

I tend to shut down the VM and then if no one bitches in 6 months, move the vdmk files to an external USB drive. I have a bunch of old vm's sitting on a shelf.

Ice storm? Yeah I drove home through it from Ohare. Took 4 hours (1am to 5am) with having to stop every 45 mins to scrape ice off my windshield.

ookiimarukochan
Apr 4, 2011
Thought better of this post

ookiimarukochan fucked around with this message at 23:11 on Dec 23, 2013

guppy
Sep 21, 2004

sting like a byob

blackswordca posted:

Its Bell, any work would be out east in Ontario or Quebec unfortunately :/

And your present location has been so good to you?

blackswordca
Apr 25, 2010

Just 'cause you pour syrup on something doesn't make it pancakes!

guppy posted:

And your present location has been so good to you?

so I should move 3000km away for an ISP call center job?

Edit: don't get me wrong, if the right opportunity came up out east I would jump on it. A phone drone for Bell isn't that opportunity.

blackswordca fucked around with this message at 23:56 on Dec 23, 2013

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

blackswordca posted:

so I should move 3000km away for an ISP call center job?

Edit: don't get me wrong, if the right opportunity came up out east I would jump on it. A phone drone for Bell isn't that opportunity.

FWIW I work Tier 2 in an ISP, and anybody who actually makes outgoing calls is never part of the call center. That being said, if you're willing putting up with it, I think an ISP is one of the best kind of call centers to be in because of the opportunity for growth. Four of the Five supervisors in my department, as well as my manager, got their start in the call center and worked their way up. The guy who trained me started in the call center too, then was quite literally handed a job in networking where he gets to play with routers that are more valuable than my net worth. Compensation package isn't all that bad either.

That being said, 90% of this thread is all gibberish to me because nobody does IT work in the traditional sense, when I hear "node" I think of a big weatherproofed box hanging up outside on the fiber lines. That might have more to do *big company* though, since we have entire teams dedicated to what would normally be a minute task. Also I know Canadian ISPs are their own special breed of evil.

(Don't hang me this thread is a really good read even if I don't belong :ohdear:)

Return Of JimmyJars
Jun 24, 2006

by FactsAreUseless
Started a new job today, I think I'm in over my head. I'm managing about 50 users with 2 workstations each, plus a laptop, their phones and a 140 server render farm/computational cluster. Active directory is on server 2k3 and LDAP is managed on a sun box from 1999. Backups are done on tape and everyone has write access to everything. Plus side is my boss is pretty nice.

God help us if anyone opens crypto locker though.

Volmarias
Dec 31, 2002

EMAIL... THE INTERNET... SEARCH ENGINES...

tomapot posted:

Might be better than the one I found, I think I heard the rattle of dice through the door.


I giggled much, much too hard at this.

I have three more days until I'm out of here and on to Google. The schadenfreude at events happening in this context is giving me something of a Grinch smile.

evol262
Nov 30, 2010
#!/usr/bin/perl

Volmarias posted:

I giggled much, much too hard at this.

I have three more days until I'm out of here and on to Google. The schadenfreude at events happening in this context is giving me something of a Grinch smile.

Redhat, Google, MS, Amazon, VMware

SH/SC :respekt:

tomapot
Apr 7, 2005
Suppose you're thinkin' about a plate o' shrimp. Suddenly someone'll say, like, plate, or shrimp, or plate o' shrimp out of the blue, no explanation. No point in lookin' for one, either. It's all part of a cosmic unconciousness.
Oven Wrangler
A ticket came in, from my wife. Turns out my 12 year old daughter was browsing some "inappropriate" content on our iPad. I'm probably looking at parental control software at this point since trying to talk a 12 year old into self restraint and good decision making is like talking to a wall.

Biggz
Dec 27, 2005

tomapot posted:

trying to talk a 12 year old into self restraint and good decision making is like talking to a wall.

PIN lock the iPad.

Edit: Or enable parental controls and block Safari? http://support.apple.com/kb/ht4213

Biggz fucked around with this message at 09:05 on Dec 24, 2013

vanity slug
Jul 20, 2010

If someone wants to look at porn, they're gonna look at porn.

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rolleyes
Nov 16, 2006

Sometimes you have to roll the hard... two?

Jeoh posted:

If someone wants to look at porn, they're gonna look at porn.

Usually yes, but my cousin has the kids + iPad combination and apparently the parental controls are pretty good. The kids don't have access to a real computer on their own either - the family has one but they don't know the password, are supervised when on it, and Windows 7 also has passable parental controls.

This might sound harsh, but when people say "parents should be responsible and stop their kids doing x on the internet", this is how you achieve that.

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