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peak debt posted:That's the worst about having worked with lovely software, you can't even put that crap on your resume otherwise you'll be stuck with it again on the next job. I made that exact mistake, and still get contacted from time to time from companies that want someone with "Syteline ERP" experience. *shudder*.
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Jan 3, 2014 16:45
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ookiimarukochan posted:How in the gently caress can you end up with a job writing financial software and not have had it drummed into you WHY you don't store money as floating point values, ever? I work with a database that includes financial information and it stores all numerical values as doubles. But you can't explicitly type them that way. It just tries to figure out whether you're calling the variable as a string or a number based on context.
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Jan 3, 2014 16:46
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I actually can't parse that (or at least my brain doesn't want to) - is it some sort of VB/Access abomination? Because I had to debug a VB6 app once (without knowing any VB, merely having touched BBC Basic 20-odd years earlier as pretty much every British kid interested in computers during the 80s did) and all the "helpful" type conversion caused far more issues than it solved. At least Perl has "use strict".
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Jan 3, 2014 17:51
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So with the new ISP line we have been having speed issues. We are supposed to have the 10mbit up and down, but we cant seem to get above 5. So I call the ISP support again and he gave me this gem: "We have to have to port on the router that the internet is connected to set to 10gb Full Duplex"
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Jan 3, 2014 18:01
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blackswordca posted:So with the new ISP line we have been having speed issues. We are supposed to have the 10mbit up and down, but we cant seem to get above 5. So I call the ISP support again and he gave me this gem: Support making up poo poo is half the job.
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Jan 3, 2014 18:02
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blackswordca posted:So with the new ISP line we have been having speed issues. We are supposed to have the 10mbit up and down, but we cant seem to get above 5. So I call the ISP support again and he gave me this gem: But the internet is wireless https://www.youtube.com/watch?v=iDbyYGrswtg
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Jan 3, 2014 18:07
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Sickening posted:Support making up poo poo is half the job. I'm just loving the idea of a schematic which looks something like: blackswordca's client <----> Router <---->  INTERNET, ABANDON HOPE ALL YE WHO ENTER HERE
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Jan 3, 2014 18:10
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blackswordca posted:So with the new ISP line we have been having speed issues. We are supposed to have the 10mbit up and down, but we cant seem to get above 5. So I call the ISP support again and he gave me this gem: Bell, right? Good luck
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Jan 3, 2014 18:23
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Alctel posted:Bell, right? yeah... I am not expecting a quick resolution
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Jan 3, 2014 18:31
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Sickening posted:Support making up poo poo is half the job. Support guy here. Will fully admit to glaring angrily at all of my colleagues for making poo poo up over the phone because I know the customer will call me and quote their words later. Also, gently caress people who go "yeah, pay for a replacement, that'll fix it" without knowing if it will loving fix it. I just got chewed out by a customer for half an hour because of that and its only over because the "line" hosed up and "dropped" the call. Dammit, why don't people realise that shouting at someone who wasn't involved won't do anything except make that guy not want to deal with you like, ever? VVVVVVVVVVVVV Suppose i've just never seen the appeal of shouting at someone. To much stress. dogstile fucked around with this message at 18:52 on Jan 3, 2014 |
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Jan 3, 2014 18:42
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dogstile posted:Dammit, why don't people realise that shouting at someone who wasn't involved won't do anything except make that guy not want to deal with you like, ever?
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Jan 3, 2014 18:45
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Sirotan posted:Decided to give up on a KACE tech ever helping me. Since the script I need to run (that they sent me) works on the previous build number but not current, I was going to just say to hell with it and restore my backup from 3 weeks ago before I updated, then re-apply the script. I realize this is probably a stupid question, but since this was purchased by the last director and they're no longer there, why not just abandon it? Or does the new director want you to use it as well?
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Jan 3, 2014 19:18
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dogstile posted:Suppose i've just never seen the appeal of shouting at someone. To much stress. It is to relieve the stress of your superiors breathing down your neck and blaming you for it not working while the "support" on the other end lies their asses off and sits on their hands.
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Jan 3, 2014 19:19
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TWBalls posted:I realize this is probably a stupid question, but since this was purchased by the last director and they're no longer there, why not just abandon it? Or does the new director want you to use it as well? "Ah gently caress it fell on the floor  "
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Jan 3, 2014 19:22
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Caged posted:"Ah gently caress it fell on the floor Hah. Unfortunately, I think she only got it within the last year or so, so it's probably still under warranty. Then again, a dropped piece of equipment may be denied warranty. Might be worth a shot?
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Jan 3, 2014 19:30
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Caged posted:"Ah gently caress it fell on the floor "...and caught fire, exploded, and was eaten by an aggressive warthog."
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Jan 3, 2014 19:35
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TWBalls posted:I realize this is probably a stupid question, but since this was purchased by the last director and they're no longer there, why not just abandon it? Or does the new director want you to use it as well? There are some things that (when they're working!) do actually work well (patch deployments, asset management, etc) and at this point I've put so much work and my time into it that starting from scratch would just be a huge waste. We also spent a shitload of money on it so I'd feel really bad to abandon it. I know, not really my problem but I'd still feel that way. And yeah pretty sure it's still under warranty. Now that I think about it the actual hardware has had the least issues of the whole thing!  Update: I called back for the second time today to open a ticket about the backup restore issue, and after a 30min discussion I was put in touch with an escalation manager who has assured me that "one of our best" is now on the case. I am to hold tight until they update me sometime early this afternoon*. I also learned that you can restore the box back to a previous version but first you must do a fresh install to the same version number as what your backup file is. This would involve installing the major version number then trying to hunt around their site for all the various hotfixes you've installed since, because if the versions don't match it won't work. And by match I mean I was trying to go from 5.5.90546 back to 5.5.90545.... (Note that none of this information is provided on the box where you do the restore, or in documentation on their website that I could find.) Anyway the tech talked me down from the ledge and ASSURED me that waiting on a resolution to my previous ticket would be a lot less work for me in the end. Yeah no poo poo. *If I don't get a call by 3pm EST I'm going for bitching round #2. Sirotan fucked around with this message at 19:44 on Jan 3, 2014 |
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Jan 3, 2014 19:36
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Khisanth Magus posted:It is to relieve the stress of your superiors breathing down your neck and blaming you for it not working while the "support" on the other end lies their asses off and sits on their hands. Hey, if we can do something, we usually do. However, emailing us repeatedly cannot and will not expedite customs processing in Asia.
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Jan 3, 2014 19:49
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A voicemail came in... From a customer? The gently caress why did a CSR transfer a customer to the internal helpdesk line. She's been a CSR longer than I've worked here, and she didn't even bother to warm transfer it. The last time I had a CSR try to send a customer to me they were brand new and did a consult call first so I could at least tell them no honey the help desk fixes your computer not some random customer. We sell insurance by the way. If customers are having problems with the website it is pretty quickly picked up on and then the CSR department informs the web team. If one customer is having an issue with the website don't send that poo poo over to me. Tell your lead and have them tell the web team. The bright side is I get to come tell your manager the stupid poo poo you did...
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Jan 3, 2014 19:51
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Humbug Scoolbus posted:"...and caught fire, exploded, and was eaten by an aggressive warthog." "Ooops, it fell into the speculum bucket."
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Jan 3, 2014 19:53
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fivre posted:Hey, if we can do something, we usually do. However, emailing us repeatedly cannot and will not expedite customs processing in Asia. Well, then give that reason so it can be passed on to said blaming superiors instead of coming up with some bs lie or knowingly incorrectly blaming the customer, both of which are not going to placate managers.
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Jan 3, 2014 19:57
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gently caress ticketmaster and this poo poo 10 meg cisco switch that is still here. Also, the lovely database that they once used, claiming "you can't make that a VM because your storage is likely far too slow". This machine was an IBM manufactured in 98(?) and is running Win2kAS. Luckily this battle was won. I feel like everything TM related we have breaks daily.
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Jan 3, 2014 20:32
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Sickening posted:Support making up poo poo is half the job. I knew bartending experience would come in handy.
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Jan 3, 2014 20:43
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They finally fixed it!!!!!!!  I created an internal ticket to confirm it worked, and now I'm going home to drink heavily.
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Jan 3, 2014 22:01
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blackswordca posted:So with the new ISP line we have been having speed issues. We are supposed to have the 10mbit up and down, but we cant seem to get above 5. So I call the ISP support again and he gave me this gem: I had a 50/50 that was only giving me 5 up. when I logged a call they confirmed errors on the line and gave instructions to our router people on what to set the port to. apparently the lovely CPE they use can't negotiate with a cisco router. The 10GB might be a little off, but setting the speed and duplex might still be the fix.
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Jan 3, 2014 22:09
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ookiimarukochan posted:I actually can't parse that (or at least my brain doesn't want to) - is it some sort of VB/Access abomination? Because I had to debug a VB6 app once (without knowing any VB, merely having touched BBC Basic 20-odd years earlier as pretty much every British kid interested in computers during the 80s did) and all the "helpful" type conversion caused far more issues than it solved. At least Perl has "use strict".  There's plenty of reasons to hate on the language, but this isn't one of them. Hate on the person who failed to use them. (Link goes to VB.net docs, but they work basically the same in VB6 and VBA)
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Jan 3, 2014 23:53
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I got the slight thrill of accomplishment today that balanced out the rather slogging drudgery that encompassed the rest of my workday. For the last couple weeks we've been dealing with an ESXi host out in California that, when we look at the logs, gives us a bus error message, but no real idea what the hell the problem is or how to diagnose it. Our virtualization team finally throws up their hands and tosses the issue at me and says it must be a hardware issue. So I contact Dell and go through all the hoops to get an error log sent to them, and in less than an hour they've determined that the I/O board is bad and needs replaced. Awesome! I call our on-site POC and let him know a tech is coming out to replace the I/O board and arrange for everything. Tech comes out, replaces the board, and the machine is back up and running. With one small exception - no more iDRAC. Oops. Probably not a big deal if you have a staff that's experienced with something like that, but alas - we are not. No one knows a drat thing about configuring the iDRAC module, so the assistant team lead and I get our google-fu on and start searching for anything we can find. We determine that since the I/O board was replaced, likely the iDRAC module settings were also lost and need re-entered. Uh oh - no one seems to know what the actual settings are other than the IP address. Plus, how the hell do we remotely configure them since we can't access the system? About this time the virtualization team lead wanders in, and despite orders to the contrary I start asking him about remote access methods. My team lead is on the other side of the cubicle wall muttering and bitching, but I ignore him because frankly there's no one else who knows a drat thing about these servers, so what do I have to lose. Success! The virtualization lead remembers that we set up a KVM server and wouldn't you know it - here's the IP. I bounce the server and hit Ctrl E just like the technical manuals say, but an Emulex controller doesn't look anything like an iDRAC module, so I reboot it again to see what other options are available. Fortunately the assistant team lead is watching and sees a second prompt for Ctrl E to go into iDRAC settings. Cue two hours of me fumbling around with the settings and comparing them with another server's iDRAC settings before I finally stumble on the right combination of settings. Who the hell knew that having the LAN set to SHARED instead of DEDICATED would prevent the fucker from communicating? I write up a short document that details all the important settings and how to access the system and all the piddly little details I had to work through to get the loving thing to work, and all the time I'm doing this I'm trying hard to not get pissed at my team lead for being a little bitchy about trying to get help from other teams because "we should know this." I almost changed my mind about moving over to the monitoring team just so I could see the emotional train wreck I would create.
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Jan 4, 2014 00:07
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Alternatively, if you have the Dell Open Manage tools installed, along with something like VNC or even Remote Desktop enabled, you can set the DRAC configuration through that. Neat tool to have when you need to set stuff like that and are unable to reboot the system.
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Jan 4, 2014 00:15
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Daylen Drazzi posted:Who the hell knew that having the LAN set to SHARED instead of DEDICATED would prevent the fucker from communicating? I would guess you probably got to the bottom of this (or this is sarcasm), but just in case, if these work like IBM RSAs then dedicated means "use the specific NIC for the DRAC", and shared means "piggyback off one of the regular NICs for the server itself". So depending on your network setup that might explain why you couldn't see it. Handy if you're limited on switch ports or are shipping the server off somewhere and you know that an idiot will be plugging it in at the other end.
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Jan 4, 2014 00:52
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Scikar posted:I would guess you probably got to the bottom of this (or this is sarcasm), but just in case, if these work like IBM RSAs then dedicated means "use the specific NIC for the DRAC", and shared means "piggyback off one of the regular NICs for the server itself". So depending on your network setup that might explain why you couldn't see it. Handy if you're limited on switch ports or are shipping the server off somewhere and you know that an idiot will be plugging it in at the other end. Yeah, newer Supermicro IPMIs are exactly the same as you describe above as well.
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Jan 4, 2014 01:17
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Daylen Drazzi posted:I got the slight thrill of accomplishment today that balanced out the rather slogging drudgery that encompassed the rest of my workday. For the last couple weeks we've been dealing with an ESXi host out in California that, when we look at the logs, gives us a bus error message, but no real idea what the hell the problem is or how to diagnose it. Our virtualization team finally throws up their hands and tosses the issue at me and says it must be a hardware issue. LINT1 error and in the DRAC it complains about PCIe bus errors? With ESXi 5.5 but you never saw it on 5.1? chutwig fucked around with this message at 03:15 on Jan 4, 2014 |
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Jan 4, 2014 03:13
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Daylen Drazzi posted:I got the slight thrill of accomplishment today that balanced out the rather slogging drudgery that encompassed the rest of my workday. For the last couple weeks we've been dealing with an ESXi host out in California that, when we look at the logs, gives us a bus error message, but no real idea what the hell the problem is or how to diagnose it. Our virtualization team finally throws up their hands and tosses the issue at me and says it must be a hardware issue. Sounds like you don't have the enterprise drac license, it then uses the dedicated nic for that. If you're running all dells you can use the dell management console and backup/restore drac settings etc.
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Jan 4, 2014 03:42
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ookiimarukochan posted:I actually can't parse that (or at least my brain doesn't want to) - is it some sort of VB/Access abomination? Because I had to debug a VB6 app once (without knowing any VB, merely having touched BBC Basic 20-odd years earlier as pretty much every British kid interested in computers during the 80s did) and all the "helpful" type conversion caused far more issues than it solved. At least Perl has "use strict". Nope. This language literally has only the following concepts for data storage: Local variable/array (untyped) Permanent variable/array (untyped) Which can result in nonsense like this (pseudocode) code:
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Jan 4, 2014 06:42
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Must be the new kid working the monitoring desk tonight. An email/text/page came in (3am local time) : quote:Dozens of things down at <secondary datacenter> No other alerts in my messages, no customer complaints so far. Any guesses? Hint: I, the cloud services oncall person, should not have been called. Reverse DNS crapped out. Everything is up but monitors that use ssh to DNS names hang up and timeout. Edit: now my alerts are going off. Just took a bit for the timeouts to hit. AlexDeGruven fucked around with this message at 09:36 on Jan 4, 2014 |
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Jan 4, 2014 09:22
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Am I too late for the "working with people with famous names" thing? If not, I work with a Tom Cullen. Every time I see an email from them I think "m-o-o-n, that spells Tom Cullen."
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Jan 4, 2014 15:49
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rob_squared posted:Am I too late for the "working with people with famous names" thing? If not, I work with a Tom Cullen. I work with a John Bunnell, which always makes me think of this guy:  However, while he isn't Sheriff John Bunnell, he is the John Bunnell who co-founded DragonCon, so I guess that counts for something. 
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Jan 4, 2014 17:39
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rob_squared posted:Am I too late for the "working with people with famous names" thing? If not, I work with a Tom Cullen. If he's into scooters, say hi for me.
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Jan 4, 2014 19:43
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namol posted:Sounds like you don't have the enterprise drac license, it then uses the dedicated nic for that. If you're running all dells you can use the dell management console and backup/restore drac settings etc. No idea - it's the Department of Defense, so I'm betting we probably do. The server has a dedicated iDRAC port (left side on the back) and four additional NICs (right side on the back). The issue isn't licensing, but rather the dissemination of information where things get hosed up. Plus, over 50% of our detachment left last year when a new primary contractor came in and told everyone they were going to be taking a 30-40% paycut. Naturally the people who knew all this stuff quickly found new jobs, and they didn't write anything down or pass this information along before they left. We've been playing catch-up and doing OTJ training ever since I started in March. Now we're in the process of re-aligning all the teams, and more people are leaving, and it's playing holy havoc on everything. That's how I came to be the senior-most 1st shift technician on my team - the others either left or transferred to other teams, and the ones still in the detachment have no love lost between themselves and my team lead because of his previous temper tantrums, so they never offer advice or information unless asked point-blank by their team leads with a flight lead standing over their shoulder. I'm not really bothered by the dysfunction, so my frustration levels are pretty low, so I doubt if I'll leave anytime soon unless a really good job appears.
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Jan 4, 2014 19:47
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Lum posted:There's plenty of reasons to hate on the language, but this isn't one of them. Hate on the person who failed to use them. (Guess what the first line of every function was. If you didn't guess "On Error Resume Next" you're not even trying!) LeftistMuslimObama posted:Nope. This language literally has only the following concepts for data storage:
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Jan 5, 2014 01:03
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dennyk posted:I work with a John Bunnell, which always makes me think of this guy: I work with a "Ron White." He's a black dude who's the polar opposite of a redneck, and doesn't drink at all, and is not funny in the slightest. Basically the extreme opposite in all ways of the real Ron White. In other news, I'm the one that screwed up on Friday. I built a shitload of machines, but used the wrong disks, so I either get to rebuild them or see if i can move stuff to the new disks in less time on Monday. Oops.
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